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Questions tagged [topics]

Topics are used to structure your community content or highlight key discussions (similar to tagging)

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Create report including knowledge title and topic name

We are trying to build a report to include both knowledge title and topic name. However, topic assignment doesn't give options to show related articles as well as they don't allow to traverse generic ...
Patlatus's user avatar
  • 17k
0 votes
1 answer
35 views

How should I retrieve an article's content from the Knowledge object?

I'm using the following query to retrieve the title and some other data based on the article's topic id. SELECT Title, ArticleNumber, UrlName, Id, KnowledgeArticleId FROM KnowledgeArticleVersion WHERE ...
ledmatrix's user avatar
0 votes
1 answer
27 views

Why knowledge articles search doesn't return articles by topic name?

In the documentation article for enabling topics for knowledge articles, it is said that it is possible to classify and search knowledge articles by assigning topics. However, if you enabled this ...
Patlatus's user avatar
  • 17k
0 votes
0 answers
117 views

How to Query Subtopics in Experience Cloud?

I have a LWC which should show dynamic name of the subtopics in the form of Accordion Section. How can I query subtopics under the hood? They are eventually 'Topics' but I've a feeling that it resides ...
Dharmin's user avatar
0 votes
0 answers
155 views

How do I use flows to update a custom picklist/text field everytime a topic is added to a contact or lead?

Ideal outcome: When we select an interest tag for a contact or lead record, the flows automations would automatically populate the corresponding interest tags values on a custom field (whether it be a ...
Ninjadark's user avatar
0 votes
1 answer
62 views

Salesforce Community - Knowledge Articles

I have a Customer Community and I need to provide customers the ability to search knowledge articles based on model numbers and other types of information. So for example they can search a model of a ...
sfdx_guy17's user avatar
0 votes
0 answers
275 views

Filter, group and report on Users like Contacts

My Salesforce app makes extensive use of native Reports on Sales Cloud data. In the future, we want to group the data by different User types. We want to introduce some grouping, filtering and ...
Robert Sösemann's user avatar
-1 votes
1 answer
945 views

Which permission allows user to edit topics inside community in salesforce?

I have created few topics as Community admin from content management and i want end users to only view topics inside community but not edit them. Which permission in salesforce restricts user from ...
Poojal's user avatar
  • 3
1 vote
0 answers
257 views

How do I edit Tags (Topics) for many contacts at once?

How do I edit Tags (Topics) for many contacts at once? We use Topics (which we renamed to "tags") to keep track of the events where we met our contacts and leads. Say I add 100 new leads to ...
Leigh Christie's user avatar
0 votes
0 answers
129 views

Filter topic by date

From official documentation for Experienced cloud site topic, It is clear that only two filters could be use. How to use query string mentioned in doc to filter topics greater than some date? There is ...
Ravi kumar's user avatar
2 votes
1 answer
260 views

A topic with the name,XXX already exists. How to mass rename a Topic to an already existing one?

I have a problem / question. There are a large number of topics in salesforce with the wrong format. Example: Topic_1= TEST_123, Topic_2=TEST 123 - I have many such examples. I do not want topics with ...
Sebastian's user avatar
1 vote
1 answer
2k views

How to create a test for the ManagedTopic?

I have an Apex class TopicController that has a method that returns a list of Navigational Managed Topics: public with sharing class TopicController { // Returns a list of all Navigational Managed ...
Andrey Metelsky's user avatar
1 vote
1 answer
171 views

"Add Folder" not showing in Salesforce CMS Workspaces

Why can I not see the "Add Folder" or "Move Content" options in my CMS Workspace - I only see "Add Content" - I have full admin permissions in the org and as contributor ...
Donné Mitchell's user avatar
0 votes
1 answer
511 views

Retrieve Single Most Recent Article to have Topic Assigned in Topic Assignment Trigger SOQL Apex Salesforce

I'm creating an Apex Topic Assignment Trigger for our Community that simply does this: After insert of a new topic to a knowledge article, create a post that simply says "A new article called <...
Mimsy Moon's user avatar
0 votes
1 answer
276 views

How to prevent from adding new topic to a record with the specific status?

Topic is a useful feature to categroize record easily. However, it is too easy adding new topic to make a good management of data. I design a status field to controll the behavior with trigger ...
Cray Kao's user avatar
  • 1,415
2 votes
1 answer
722 views

Metadata Location For 'Topic Assignment Rule' aka 'Automatic Topic Assignment'

For a Community, in the Workspace 'Content Management', there's an option for 'Automatic Topic Assignment' that lets you set rules to automatically assign topics to new articles of a specific data ...
Luke's user avatar
  • 413
1 vote
0 answers
217 views

Using Navigational Topics with custom theme layout

We are building out a community using a net new "Theme Layout Component" for all of our pages. This page layout is using <c:mainNav></c:mainNav> per the tutorials on Trailhead. This pulls ...
Jessica McConoghy's user avatar
5 votes
1 answer
172 views

Dynamically create TopicsForObjects metadata from Apex

Whenever I am unable to package a certain metadata type in a Managed Page I created them from a Setup page after installation using the Metadata API and this neat Apex Wrapper lib. But this time I ...
Robert Sösemann's user avatar
4 votes
1 answer
188 views

How to best cope with unpackageable metadata (TopicsForObjects) in SFDX

My Managed Package app is using Topics for a packaged Custom Object. I just learned that Topics can not be packaged and therefore even a force:metadata:deploy from scratch to packaging org fails. ...
Robert Sösemann's user avatar
0 votes
1 answer
427 views

Follow Navigational Topic Using SOQL

How to follow the navigational topics available in a community using soql. I want a custom list of topics in the community and a custom button to follow all of them from one single page. I tried: To ...
Priyankur Choudhury's user avatar
2 votes
1 answer
2k views

Articles not displaying in Lightning Community

We are developing a Lightning Community which will be used only by authenticated users. We have also set up a knowledge base and have done all the steps in adding the knowledge articles to topics/data ...
Sean Davey's user avatar
1 vote
2 answers
1k views

How to get subtopic related to Community topic in apex?

Have set of Topics and subtopics in community, I would like to get the subtopic related to particular topic throw apex code.
Ajith Kumar's user avatar
0 votes
1 answer
2k views

Knowledge Articles in English are not visible in the community for the users with other languages

We have the community with Customer Service template setup and we use Salesforce Knowledge base. Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
m_konyk's user avatar
  • 546
2 votes
1 answer
950 views

Cannot create an existing topic within a test class

I have a test class where I have to insert a specific topic. Whenever I try to insert it, it throws an error saying the topic already exists. This would be fine, however if I try to query that same ...
willard's user avatar
  • 997
1 vote
1 answer
1k views

SOQL Knowledge Articles by Topic

I have found from the docs here that you can enable Topics to classify and search articles by assigning topics. Is it possible to utilize topics in SOQL? I'd like to do a query like this: SELECT ...
Tyler Zika's user avatar
  • 2,882
3 votes
1 answer
1k views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by ...
Joshua Cruz's user avatar
1 vote
0 answers
1k views

Create TopicAssignment in apex

I am attempting to automate some chatter stuff. What I want to do is use apex and create a new chatter feeditem, attach it to a group, and then assign a topic to it. I am doing this for a community ...
Travis's user avatar
  • 352
1 vote
2 answers
2k views

How can I get Topic based on specific record in Salesforce

I am able to query on Topic object to get Feeds related to specific topic using below query. SELECT Id FROM Topic WHERE Name = :topicName In above query, how can I filter based on a specific record? ...
Venkata Raja's user avatar
1 vote
1 answer
398 views

Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s

I tried to Add Navigational Topcs but I encountered these problem, this is already in lightning Knowledge article "Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable ...
Cloud's user avatar
  • 95
1 vote
1 answer
2k views

Salesforce Topics lightning component

I want to add to my lighting component a capability like Salesforce Topics. Is there a lighting component ready for this? Does Salesforce let you use the same component they are using on your custom ...
Dedo's user avatar
  • 5,007
1 vote
0 answers
286 views

SOSL Filter on Community Topics

Back in 2014 @pchittum had mentioned in the Discussion Forums that he hoped that maybe some day we might be able to filter by topics using SOSL: My wish is that some day in the future you can just ...
glls's user avatar
  • 20.2k
1 vote
1 answer
40 views

"seen by" option in Community topics

After posting a question on "topics" in community as a system Admin I can see "how many has viewed that post" and "who has viewed" but for a normal user they can only see how many has viewed the ...
user30768's user avatar
  • 151
0 votes
2 answers
494 views

Display topic name on topic detail (Napili)

I have featured topics on my FAQs page that I use as a "category" for all the articles I store. Clicking a featured article will load the Topic Detail page where all articles under that topic are ...
GibiDroidZ's user avatar
0 votes
1 answer
285 views

Visibility Problem on Community Featured Topics Questions

I have a Napili Community setup with Featured Topics. My portal users cannot see questions that anyone else posts to the Topics. They can see their own posts. I do not know what rights, sharing, ...
Michele Kleinhomer's user avatar
1 vote
2 answers
9k views

How to enable and configure topics for objects in lightning?

How to enable and configure topics for objects in lightning? FYI. I don't see topics for objects in quick find box. I have build community using Napili Template in lightning but I can't add articles ...
DRose's user avatar
  • 25
1 vote
0 answers
324 views

Napili - Customize Topic Detail Page Based on Selected Topic

I'm setting up a community using the Napili template. I'd like to use the Featured Topics component on my home page, but I'm having trouble with it. When I click on a topic from that component, it ...
Rochelle's user avatar
1 vote
1 answer
901 views

Topics against objects in Lightning Experience

I can see that topics are available in Chatter posts in Lightning Experience, but I can't see which topics are assigned to a given object when looking at its record. For example, I might have ...
Rob Baillie's user avatar
2 votes
0 answers
516 views

How to limit visible Navigation Topics in Community based on user profiles?

I’m setting up a Community for internal help desk style functionality. I’ve got data categories working fine for article visibility. But there seems to be a disconnect with managing Navigational ...
peripatew's user avatar
0 votes
2 answers
706 views

Querying TopicAssignment in Trigger on FeedItem (after insert)

I am trying to get the topics of a FeedItem after it is created. TopicAssignment is the object that connects each FeedItem to its topics. I've created a trigger on FeedItem (after insert) that will ...
Thomas Huang's user avatar
2 votes
1 answer
372 views

Two topics with the same name, but different ParentID. Only one selectable

Summary: two topics were created with the same name, but different ParentIDs. I can only select one of the topics when publishing an article. We have a large number of topics such as "System Status" &...
Sidereal's user avatar
  • 465
0 votes
1 answer
168 views

Is it possible to disable topic entirely in an org?

I know we can disable topic for certain object, like account, by going to Setup->Topics->Topics for Objects. Is it possible to disable topic entirely for an org?
Dongyu's user avatar
  • 13
2 votes
1 answer
485 views

Napili Feature Topic Images

Has anyone found a way to resize the featured topic images on the Napili templates. They just take up too much screen real estate. They also seem to have a grey filter on them so when I use white ...
SLM3573's user avatar
  • 169
1 vote
0 answers
2k views

Topics not visible on the community

I am creating a community and I am setting communities topics. Yesterday, I have a list of topics on the home page but today, they disappeared.. I think I don't have modified anything but I don't ...
Oupat's user avatar
  • 733
1 vote
0 answers
341 views

How to selectively disable articles or discussions in Salesforce communities Napili template based on topic

My topics are organized either by Forum or Knowledge Base Under Knowledge base topic I am using Data Categories which are assigned to Knowledge articles. Under Forums I will have topics and they will ...
Kuljit Jagpal's user avatar
3 votes
1 answer
1k views

Master Language: bad value for restricted picklist field: en_IE

I am testing some functionalities of salesforce knowledge, and I'm enabling the topics on some objects that actually doesn't has it enabled. But everytime i try to enable it, i get the error, "...
Klodj_Meta's user avatar
1 vote
1 answer
783 views

Returning Topics assigned to a custom object with SOQL and APEX

I have a custom object which contains "news articles" and these articles can be assigned to Topics. I'm attempting to create a JSON output through VisualForce/Apex which returns article content along ...
user994585's user avatar
1 vote
1 answer
365 views

Implement "knowledgeable people" in Community?

It seems that knowledgeable people exists in Chatter but not in my Customer Community (using Napili template). Any steps I'm missing? Do I need Work.com licences?
Gabrielle Boeri-Charles's user avatar
3 votes
1 answer
1k views

Automatically Adding Articles into Community Navigational Topics

According to Salesforce Docs, adding articles to a topic from the Community Management page only adds CURRENT articles of your chosen Data Category. Set Up Navigational Topics So thinking out of ...
sfdx's user avatar
  • 1,109
2 votes
1 answer
256 views

Topics on Knowledge Articles from an external system

Has anybody run into the below issue when setting topics to a knowledge article from external system? I am using Rest to integrate. I receive the error.. ERROR: Error:Insert failed. First exception ...
shilpa's user avatar
  • 61
1 vote
0 answers
46 views

Standardized list of Topics per Record

Good afternoon everyone, Having learned that tags cannot be reported on, our organization is thinking of using Topics instead to categorize records. Is there a way to have a standardized set of "...
JP Ruiz's user avatar
  • 15