Questions tagged [survey]

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21 views

Salesforce standard profiles don't access survey obj

As you can see here those profiles can access Survey obj: Standard User System Admin Contract Manager Marketing User In my org, only System Admin users can access the obj even if the other 3 ...
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29 views

How to modify the Survey expiration message - The survey has expired. to some customize message?

Can survey expiration message modified?
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105 views

Salesforce Surveys - data migrations from old system

I have an old Survey app in my Salesforce org Now I want to use Salesforce Surveys, but I do not want to loose the data of my old surveys - I still need that all the reports of surveys would include ...
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1answer
328 views

Is it possible to change the name of a Survey?

I created a survey with a nonspecific name, thinking I might be able to change it later. But now I find that I can only change the names of versions of the survey. Is there any way to change the ...
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71 views

Survey Questions Score Object Records are not available to query

I am trying to query Survey Questions Score Object Records but I am not able to query via user. User doesn't have the View All Data permission on to the profile. Actually I do not wants to give this ...
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627 views

Survey Force integration with cases

I have a WFR designed to send a survey (using Survey Force app) when a case is closed. I choose to work with Survey Force because of the connection with the case object. Currently - the survey object ...
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1answer
83 views

Storing my Survey maker data into salesforce

I have a survey maker tool (proprofs.com/survey). I want that when any respondent respond the survey then the response will save on salesforce. I have already created connected app and connected my ...
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19 views

Interaction studio surveys

Is it somehow possible to add a survey to a pop-up via interaction studio? Using global exit pop-up template as a pop-up and the goal is to add the survey to it but didn't find any documentation on ...
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16 views

Not able to deploy Flow with Survey Action

I am trying to deploy a lightning flow with a survey action in it. I have included survey action in the same package explicitly still I am getting the following error : Error sf-mdapi-deploy/flows/...
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28 views

How to add header text to Salesforce Surveys

I am trying out Salesforce surveys and wanted to add a header texts/title to different pages in the salesforce survey so that I can categorize different survey sections for better UX feel. Is there a ...
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15 views

Construct Page Reference for a Survey Response Page

I am attempting to use a custom notification to send a survey reminder to a Salesforce user. I cannot figure out how to designate the page reference argument to the flow action that generates the ...
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103 views

Surveys: Invalid Page error after setting permissions on community (digital experiences) - Sandbox

I would like to distribute a survey to my clients outside my Salesforce organization, however, when I test the survey link (as well as in an email), I get an Invalid Page Error. What I have done to ...
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27 views

Post chat Feedback (Survey) doesn't work

In my trailhead developer org I have build a community with live chat using below trailhead module (https://trailhead.salesforce.com/content/learn/projects/build-a-community-with-knowledge-and-chat), ...
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34 views

Survey in LiveAgent chat

I need to build a post-chat survey (avoiding the feedback license), and so far we've been able to (a) define a Community page in the Invitation, (b) trigger the creation of an SurveyInvitation and ...
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12 views

Previewing Survey Emails

I am sending survey email to Lead automatically via process builder. The template is lightning template connected to Survey Question object. Is there any way to preview this email on lead record ...
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16 views

Creating a NPS report with data from Delighted.com?

My company is using Delighted.com as one way of measuring customer engagement via a net promoter score(NPS). I've integrated Delighted.com with Salesforce and each survey response and score is found ...
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147 views

Salesforce Survey Validation formulas

Does anybody have any experience with Salesforce custom validations in Surveys? I am trying to get a validation to work for a short text question that will accept either a whole number or a 2 digit ...
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15 views

Display Custom lookup for Survey Invitations Button?

I am looking for a way to connect a contact record with a survey and survey responses. For our business, the case owner sends a survey to a member of our services. The survey is providing feedback on ...
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10 views

Surveys Get Feedback from customers

I create a survey to get feedback from customers here i need to send the link to outside of the participants and i check the option don't require authentication after i copy the link and i open new ...
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25 views

Is there a way to send an email survey to Contacts without the OOB surveys (we don't have those licenses)?

we want to send out email surveys to a number of our Contacts. We don't have the requisite licenses to use the OOB Surveys feature. Is there a way to build this out with apex and a VF email template, ...
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1answer
753 views

Community not listed to set as default for survey

I am trying to add a survey to community but there are no communities listed for setting as default for survey. The selection drop down shows 'None' I am trying on developer org and my community is ...
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723 views

Unable to configure survey in post-chat settings

I'm a new developer to the salesforce environment. I'm working on Live web chat configuration in service cloud and was asked to provide survey link at the end of chat. I'm trying to use a survey link ...
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1answer
272 views

Salesforce Survey Responses does not add Amount Used licenses

I am trying to figure out the payment and licensing mechanism of Salesforce Survey I want to know when does the Maximum survey responses allowed for an org Usage-based Entitlements adds 1 to the ...
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1answer
152 views

How to prevent duplicate submit

On SFMC I created an email template that includes the degree of customer satisfaction from 0 to 10. Clicking on a number you are redirected to a visualforce page to submit the vote. If I try to click ...
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1answer
35 views

How to pull survey questions from multiple survey records

The way Salesforce Survey Builder is defined, you can create questions in the Builder and they will be tied to a Survey Version, and then tied to a Survey record. If a user decides to create a new ...
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1answer
104 views

How can I make cloned SurveyInvitation link available for unauthenicated user?

When automated SurveyInvitation record is created from Survey Builder Send tab, it is possible to check "Don't require authentication" checkbox to make it possible for anonymous not-authenticated user ...
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1answer
474 views

How to write a test to cover Survey Trigger?

This is possible to create a trigger on Survey object, but DML operation insert is forbidden on Survey object. How one can cover Survey Trigger with a test?
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1answer
132 views

How do I add custom fields to Survey and SurveyInvitation?

I can't find a way to add custom field to Survey and SurveyInvitation. Where I can add custom fields to those objects?
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1answer
1k views

Unknown type name 'SurveySettings' specified in package.xml

I have retrieved source with a package.xml which includes following segment <types> <members>*</members> <name>Settings</name> </types> <version>...
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2answers
417 views

Field on object not accessible in Report Builder

We recently started using Salesforce's Survey tool and are having trouble reporting on it. When I look at a SurveyInvitation in Lightning, one of the fields I can see is "Participant", and I can ...
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1answer
518 views

How to add mapping to fields in Salesforce surveys

If anyone knows: if we can add the Object field values on Salesforce native survey page as outputfield(not editable just for display values) Also what are the limitations of using salesforce surveys ...
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1answer
613 views

One touch embedded survey in marketing cloud

Is there a way we can implement one click survey that will be embedded within an email in SF Marketing cloud directly without any third party integration?
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1answer
296 views

Journey Builder - Unable to see survey result

I have created a simple journey in MC with custom data extension as a source. First step of the journey is to send a welcome email to everyone from my custom DE. I have created and attached custom ...
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1k views

Surveys in Contact Builder

I have created a simple Survey in classic content. I was wondering what the equivalent option is in content builder. Does anyone have any feedback on what they have used/set up surveys. I have used ...
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1answer
177 views

URL expire implementation in SF

I am using Survey Force to send survey email to customer. The survey email contains a link which call a VF page from surveyforce app. I want that the customer should be able to fill the survey form ...
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1answer
126 views

Survey force getting error on method call

Error: Unknown method 'Survey__cStandardController.addMoreQuestion() I am customizing the survey force app controller "global virtual with sharing class SurveyAndQuestionController".But, ...
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1answer
321 views

Force.com Security Scanner Results - Frame Spoofing for Survey force application

I am trying to include survey force application with our existing app and creating a manage package. After submitting the code for Force.com Security review I have received below error messages: ...