Questions tagged [suppressionlist]

Salesforce Marketing Cloud Suppression List.

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35 views

Can suppression lists be updated from Automation Studio?

Our Marketing Cloud hierarchy consists of 170 child business units and a single parent business unit. Local marketing emails are sent from the 170 child business units. We track opens and clicks in ...
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16 views

Filtering users out in a journey via values housed in separate DE

GOAL: Create a API event journey that filters users out based off of values passed in the API call when compared against matching values in matching fields in a separate data extension. I have a ...
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2answers
59 views

Mass remove records from suppression list

I have a case where I am being requested that any record that has received an email in the last 3 days needs to be suppressed from additional emails. This includes single mass sends, and any journey ...
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0answers
46 views

Building an effective Suppression List in Marketing Cloud Enterprise 2.0

In our marketing cloud enterprise 2.0 instance, I'm trying to build suppression lists, one for each of our child BUs (brands). We're just standing up our 2.0 instance, so we don't yet have 6 months of ...
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1answer
88 views

Auto-Suppression List Update with SSJS Problem

We are having trouble adding records to our Auto-Suppression List. We've used SSJS to first delete and then add records from our master DE to our Auto-Suppression List. Here is our code: <script ...
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1answer
124 views

How to add or remove subscriber from auto suppression list using php sdk [duplicate]

I don't see a method built in the existing php sdk to add or remove subscriber from the auto suppression list, can somebody please share the same if you have it developed
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1answer
236 views

Error creating an email send definition with a suppression list - SFMC SOAP API

I am running into issues attempting to create an Email Send Definition which has a suppression list / OptOutList using the SFMC SOAP API. However, I am able to create send definitions with source and ...
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3answers
214 views

Is it possible to create a supression list purely based on domains (not full emails)? For example for competitors?

Is it possible to create a suppression list purely based on domains e.g. for competitor domains without having the full email address of these contacts. This would allow to automatically exclude any ...
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1answer
81 views

Querying Suppression List by ListID

I am trying to query a suppression list via ID but don't know how to get the correct ID. Tried doing this one but I believe it only applies to publication list: List ID of a publication list in ...
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1answer
32 views

Behavior when a record is deleted from exclusion list and email job uses that record

We have a use case. We have an email sending job from batch and blast. The records to which the email is sent, are pushed to a Data extension which acts as an exclusion list. Now lets say we have an ...
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1answer
65 views

Can't select Suppression list and targeted list in Email studio

I have created a salesforce data extension with a list of prospects to send email. Also created a suppression list. While selecting audience type I can't select both Salesforce data extension and ...
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1answer
137 views

Find email address that are part of a domain exclusion data extension

I'm looking to find all email addresses in our database where the email address domain is included in one of our domain exclusion data extension. I thought of using something like the below, but it ...
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1answer
97 views

SQL Query on _Sent Data View for Suppression List (5 sends in 7 days)

I'm working in a new org where we don't have any send data. I need to set up a suppression list for any subscriber that received 5 emails in the last 7 days. I am not 100% sure if my code below will ...
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1answer
83 views

Retrieve Subscriber from a Suppression List

I'm trying to retrieve emails on a Suppression List using the SOAP API Here is my SOAP Envelope <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Header> ...
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1answer
132 views

As we have Dynamic list in Pardot, what is the similar way in Marketing cloud?

In Salesforce Pardot we have dynamic list which behaves as below: When the criteria matches, Pardot adds them to the list for you. When the criteria no longer matches, Pardot takes them off the list ...
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1answer
152 views

Removing unengaged subscribers account wide

I have a data extension created for contacts we have deemed unengaged based on a predefined set of criteria. This data extensions updates once a week through an automation. For example one of the ...
2
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1answer
152 views

Retrieve Subscriber from Suppression List

Im trying to retrieve the subscriber from suppression list. But, each time rowcount appears to be 0. Could anyone take a look and let me know where i went wrong? %%[ SET @rr = CreateObject("...
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1answer
164 views

Removing Subscriber from Suppression list

Im trying to remove a subscriber from a suppression list, but when i execute the code, i get the status code as "OK" but the subscriber is not getting removed from the suppression list. Any idea what ...
3
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1answer
417 views

Deleting a Subscriber from a Suppression List using the API

I need to delete a Subscriber from a Suppression List using the API. I have followed this documented example to delete a Subscriber from a Suppression List, but it does not work (and there's nothing ...
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1answer
407 views

Add Subscriber to Auto Suppression Lists with SOAP API

I am trying to add a Subscriber to an Auto suppression list using SOAP API. Here is the envelope I am using : <?xml version="1.0" encoding="UTF-8"?> <s:Envelope xmlns:s="http://www.w3.org/...
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1answer
53 views

Is there a Suppression List import log in Marketing Cloud?

I have a Suppression List in Marketing Cloud which appears to be populated by itself, some of the Unsubscribe Reasons list "Unsubscribed from the Subscription Centre" so it appears as though its ...
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1answer
488 views

Querying Suppression List

We're making some use of suppression lists and I'm finding that although they seem to live in _ListSubscribers I'm not getting query results when writing SQL to query their ID or Name. Attached is a ...
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2answers
254 views

Search for email address in Suppression Lists

How can I search for a specific email address in a Suppression list within Marketing Cloud. Browsing the suppression list has no option to "Search" and I'd avoid exporting the whole list and searching ...
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2answers
541 views

Having multiple suppression lists in Marketing Cloud

At the moment we are using MC suppression lists to avoid emails being sent to a blacklist we have. The issue is that we would now like to have three different lists of emails to whom we should never ...
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1answer
1k views

Populating a suppression list in Marketing Cloud From Sales Cloud

Use Case The marketers in our organisation would like to be able to add Salesforce contacts to a Marketing Cloud suppression list in order to avoid emails being sent to them. Context The emails are ...
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1answer
1k views

Simple exclusion script for journey builder send

I have an existing journey in journey builder. The emails it sends now have to exclude people present on another data extension. Having never used exclusion scripts before, what would I need to write ...
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1answer
581 views

Advertising audiences - Marketing cloud

Can I send a suppression list to Facebook and Adwords in my journey? Every use case I've seen so far is about sending an ad on Facebook, but is it possible to create a Facebook custom audience from ...
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1answer
912 views

Auto Suppression List - Overwrite but maintain date added field with original posting value?

Our Salesforce CRM has multiple versions of contacts that are merged under a "master" record. The master record is the one where the email opt out preference lives and therefore what works with the ...
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1answer
243 views

How can you programmatically empty a suppression list?

Lists are somewhat more constrained than Data Extensions, but unfortunately, Suppression Lists (as opposed to excluding via DE) are the only way to suppress/exclude subscribers from Journeys. This ...
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3answers
9k views

Exclusion vs Suppression List

When creating an Exclusion or a Suppression List why would you use one over the other? I believe one of the differences is Exclusions are Data Extensions and Suppression Lists are Lists, so different ...
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1answer
2k views

What is the difference between Publication list and Suppression list?

Hi i am confusing to analyse what is the difference between publication list and Suppression list. Both are used to manage subscriber status,when we use publication list and when we use Suppression ...