Questions tagged [support]
The support tag has no usage guidance.
59
questions
0
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0
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40
views
How do I add logging on salesforce app in 2nd generation managed code?
How do I add logging on salesforce app? Assuming it would not be a good idea to aggregate logs to external system, if we do add logs it is going to sit in the customer's salesforce org. What is the ...
- 121
-3
votes
1
answer
69
views
Are Salesforce Labs apps managed or unmanaged? Does Salesforce provide support for those? [closed]
As the title says: are those apps managed or unmanaged packages? Does Salesforce provide support for those or not?
0
votes
1
answer
41
views
Unable to Submit Case in Support in Salesforce
I am trying to submit a case in salesforce but receiving the below error.
I had created a case before and now I am also not able to add a comment on that case as well which is weird. Has anyone faced ...
- 21
0
votes
0
answers
73
views
Having "running" in the email body does not create a email-to-case
The email-to-case we set up in or Org was not working for some emails. When I troubleshooted and got down to the issue, found that when there is a keyword 'running' in the body of the email, it does ...
1
vote
1
answer
142
views
Login to Subscriber Org doesn't work
Even though I have granted login access in Subscriber org to my LMO, I can't login in LMO to the Subscriber Org.
What may be the reason for this?
- 14.8k
0
votes
2
answers
2k
views
Cases are not being created using email-to-case [closed]
Good day, everybody!
The Email-to-Case service is currently experiencing an odd difficulty.
It has worked flawlessly up to this point, but now the email is not open new cases in Salesforce.
-Is there ...
1
vote
2
answers
1k
views
Alternative to Workspace API for LWC
According to Lightning Experience Roadmap there is no hope for support Console Workspace API with Lightning Web Components in near future. When we create LWC application for Salesforce Console - one ...
- 663
0
votes
1
answer
172
views
Stop Client from seing all internal Case Status values changes on the Client Portal
Our clients have the possibility to create a Case from the client Portal. All cases creating by a client have the default status
New
When dealing with the case, the case status may change to other ...
- 69
0
votes
1
answer
1k
views
run quick action from batch
I am new to Apex but thanks to the community I learn quickly. I have been looking for a solution to my problem for a few days that is why I am talking to you.
i want to run a custom quick action in &...
1
vote
1
answer
298
views
Managed Package: Subscriber Support via LMA - Access to protected settings and custom metadata
Let's say, we had LMA (License Managing Application) configured for our managed package and subscriber granted us permission to log in on their behalf via Subscriber Support tab.
If we logged in, ...
- 2,875
2
votes
1
answer
466
views
Is there an end of support plan for Classic Content | Microsites?
Next year support for classic content will begin to end in Email Studio. So far, the official documentation says this is limited to Classic emails.
However I still find the documentation on ...
- 175
0
votes
0
answers
62
views
Does Salesforce have a support system?
Does Salesforce have any support platforms that can offer assistance w.r.t. questions such as:
403:denied_by_security_policy:create_denied when subscribing to platform events
that have a heightened ...
- 203
0
votes
1
answer
745
views
File Transfer Button in Live Agent Not Working
We've suddenly started to see an issue in Live Agent where, if an agent requests a File Transfer, the button presented to the user to upload the file does nothing when clicked. It'll get the focus ...
- 413
0
votes
2
answers
1k
views
Case Deflection not working in Salesforce Community
I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested.
In the Knowledge Settings ...
- 17
0
votes
1
answer
841
views
Fail to update Email Address in All Subscribers via Import Activity
We need to update the email address of users in All Subscribers, so we used the following aproach:
Populate a DE with the users to update, saving Subscriber Key and new email address.
Export the DE ...
0
votes
1
answer
391
views
How do I filter support knowledge articles by type using REST API?
I can get a list of all articles types using
https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/
I want to get a list of articles of type Problem_Error__kav, How_To__kav only.
...
- 23
2
votes
0
answers
1k
views
Is downloading multiple files officially supported by Salesforce in lightning?
The url "hack" to use /sfc/servlet.shepherd/version/download/ has been documented in a salesforce blog about visualforce pages showing images, however I can't find anywhere where this is officially ...
- 347
0
votes
1
answer
102
views
How to open a case with the Premier Support Number?
I have found a my premier suppor number for my org.
How do I open it/ attach it with the ticket case (so I can get support quicker)
I have been told it is quicker as its a paid service we have.
- 335
2
votes
1
answer
288
views
openPrimaryTab() from pageBlockTable link (SOLVED)
I've created a custom sidebar using a visualforce page and custom controller to dynamically search for relative cases. All is working well but now I'm trying to get the links to open up as a primary ...
- 75
9
votes
4
answers
7k
views
Will Salesforce ever drop support for Classic
Recently Salesforce have introduced Lightning Winter 17, will Salesforce at some point drop support for Classic?
- 103
2
votes
0
answers
1k
views
Can't login to developer org. How to contact Salesforce support?
I have couple of issues login to my developer orgs.
I tried to reset the password. But once the reset link is clicked,
it says "Your reset link expired after 24 hours or has already been
used."
I ...
- 775
3
votes
1
answer
509
views
Sandbox "Caching" Issue - Slow First-Record Access
This is a problem I've dealt with randomly for many years now.
At my new company, our Full sandbox has what I like to call a "caching" issue. I know no other way to describe it.
Every morning, I am ...
- 4,624
2
votes
2
answers
143
views
Access to customer's org
What does the appexchange vendor have to do so that they can get access to customer's org as shown in the picture below?
- 1,094
2
votes
1
answer
506
views
View State Information Hidden on Managed Packaged VF Pages
I have been attempting to get the View State information for my managed packaged VF page within a customers sandbox. The user I am logged in as does have Development Mode and Show View State in ...
- 4,877
0
votes
1
answer
47
views
How to submit a case from ISV developer org?
I tried to find a link to submit a case requesting enabling person account but did not find a link in my ISV developer org. Any thoughts please.
- 6,724
0
votes
1
answer
35
views
Are Premium Success Plans per user or per company? [closed]
Our organizations plans on starting up with Salesforce and we were thinking of buying the Premium Success+ Plan.
Is it per company?
If it's per user, does a company need as many of these plans as ...
- 133
2
votes
0
answers
30
views
How to get fast help on a "UNEXPECTED_EXCEPTION" Exception
This has happened twice to me in the past 6 months. A SOQL query started throwing a UNEXPECTED_EXCEPTION exception (at a customer site). Both times the interaction with support went something like:
...
- 31
6
votes
1
answer
225
views
Getting a log/stack trace from an Error Id with basic support
I have a client who only has "basic" support. Earlier today, we started getting error messages from some time based workflows actions.
I created an support case asking if they could send us the ...
- 9,787
1
vote
1
answer
54
views
Salesforce forecast - for integration of Forecasts from SFDC
We have full sandbox environment.We are integrating information from SQL SERVER-SFDC.Then, We need to Perform Forecast on it.
We have identified 2 options :
case 1: We have to write apex code on ...
- 157
5
votes
1
answer
82
views
Support: How to go straight to cases-list on a client org? How to clone cases?
Today I noticed a change in the Help&Training section. Last Friday (2015-10-23) it was more Aloha now it looks more Lightning.
But... the clickpath to the cases list is very long and time ...
- 34k
1
vote
1
answer
185
views
Remove an available option from the "From" for Case Emails?
Our Support Manager is set as the default user for our Support Cases.
When he goes to send an email it defaults to 'Managers Name'
Is there any way to remove this option all-together?
Both ...
- 607
6
votes
1
answer
452
views
Check if browser is supported by salesforce right on visualforce page
In short, we need to display to the community users kinda warning in case if their browsers are not among supported by salesforce.
The option we've come up with so far, is just to check user's agent ...
- 2,875
35
votes
2
answers
457
views
Which kind of issues will be shown at trust.salesforce.com and which issues will be omited?
In the context of a different question, we encountered a deployment performance degradation on EU5 of between 6000% to 10000% using Metadata-API. This means that work (saving a single APEX file to the ...
- 34k
12
votes
3
answers
398
views
Metadata+ToolingAPI access on CS14 (and other pods) extremly slow & No Support?
We are working on CS14. Starting last Friday we are suffering form a extreme performance loss on CS14. Loading and Saving Metadata via Tooling/Metadata-API is very slow.
Operations which usually ...
- 34k
4
votes
1
answer
3k
views
Unresponsive Certification Support - any idea how to contact them?
I'm trying to start a Salesforce certification exam since last week but I did run into several technical problems with the Sentinel App and biometric identification. The basic issues I have resolved ...
- 34k
0
votes
1
answer
336
views
SalesForce Objects without Timestamp Values
I am trying to achieve Incremental load from Salesforce.com to my Oracle DEV instance.For most of the tables i have createddate with timestamp to apply my logic for pulling latest records, but for ...
2
votes
2
answers
61
views
ISV Support multiple client orgs
We have developed an app for salesforce which uses the salesforce standard product (Product2) object. Now we have got a customer who instead of using the standard product object, uses a custom object ...
- 359
1
vote
0
answers
131
views
Need help creating a new case record type and page layout for internal SFDC support requests
I'm preparing to create a new case record type and page layout so that I can track and manage the long lists of requests that I receive for my Salesforce org - (presently I'm a solo admin). I know ...
- 33
10
votes
2
answers
1k
views
List of Features and Limits which can be activated/increased by the support
There are a lot of features which can be activated and limits which can be increase if you contact the support. As an examples you can log a case to do the following:
Activate: Organization ...
- 34k
2
votes
1
answer
684
views
Average Salesforce Certification case response time?
Is there anyone to help me out please, I had taken the exam on 16 th of sep, 2014 and in between my exam was paused. I have opened up a case with salesforce certification and still there's no response....
- 23
8
votes
2
answers
3k
views
Indexing Fields WITHOUT Salesforce Help (dates, etc)
I am asking this here because I'm having my usual run-around with Salesforce (we do not pay for Premium or "Developer" support if there even is such a thing) and I'd like to know if someone has ...
- 4,624
0
votes
2
answers
64
views
Seeking recommendation for a IT ticket management app [closed]
I'm comparing apps in appexchange for IT ticket management. I've found 'BMC Remedyforce - IT Help Desk' pretty good.
Have any of you used any other apps which were better?
(The other option is to ...
- 35
5
votes
4
answers
4k
views
Unable to log salesforce support case from developer edition
I want to log a case in my developer edition.
When I click on Contact Support from this URL:
https://help.salesforce.com/HTUnauthContactSupport
I can see an Open a Case icon.
On clicking it I get ...
- 13.5k
0
votes
1
answer
115
views
Salesforce and GMX email
A lot of my contacts have gmx email, and they are complaining that are not receving email sent directly from SF. Does Salesforce has any compability problem with GMX?
3
votes
1
answer
197
views
Email Template Using Letterhead - Make Images in Letterhead Clickable
How can I make the images in my letterhead email templates click-able and linked to my website?
I know it can be done using custom HTML email templates, but then this prevents me from being able to ...
- 61
3
votes
1
answer
487
views
Email handler - custom bounce email with attachment
I've developed a custom inbound email handler in order to be used with email-to-case, but, when some criteria are met, I need to "bounce" a custom email to the sender indicating some steps to follow ...
- 369
5
votes
1
answer
294
views
Salesforce Support, Lack of Communication
I was wondering if there's some sort of place I can report opened tickets. I currently have one in which I haven't heard from my support guy in 2 business weeks (13 days), This ticket has been opened ...
- 2,113
7
votes
1
answer
2k
views
Why do Partner Developer Edition orgs only have two (2) licenses?
In my day-to-day work, I'm used to spinning up Partner Developer Edition orgs for test and development of managed and unmanaged packages.
I thought Partner Developer Edition came with 20 seats, but ...
- 32.3k
6
votes
3
answers
5k
views
Is it possible to downgrade a managed package?
Have any of you gurus ever successfully downgraded a managed package?
I'm aware that officially, you are not able to downgrade to earlier versions. And I appreciate many component types are one-way ...
- 32.3k
1
vote
1
answer
244
views
Enable Territory Management in Developer Edition
Is it possible to enable territory management in the free developer edition? This page (https://help.salesforce.com/HTViewSolution?id=000175737) says this function is available "with the Enterprise, ...
- 31