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Questions tagged [subscriber]

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1answer
173 views

Best practice for Subscriber Key for Trigger API SMS Sends

I have a question regarding SMS subscriber key. I know for an email sends it's best practice to have subscriber key other than email  but unfortunately not enough documents on SMS subscriber keys. Is ...
1
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1answer
507 views

Update to “undeliverable” status from subscribers

I was facing the issue of importing a list to "All Subscribers" with the status Undeliverable. The problem is that the keyword "Undeliverable" do not exist in order to update the subscriber status. I'...
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1answer
366 views

how to delete subscriber using SSJS in All Subscribers

We have written a script to delete mass subscribers from All Subscribers. The same script was working fine last month. But when we tried couple of days ago, its not working anymore. We also tried to ...
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0answers
953 views

Marketing Cloud : What is the correct Subscriber status for 'bounced' emails

I am trying to mass update a list of imported subscribers in Marketing Cloud to set their Status "Bounced". According to the Salesforce MC Subscriber doc the correct status is indeed "Bounced" (...
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0answers
108 views

How to tell if Platform Cache is available in package?

If I include a Cache Partition in my managed package but don't activate it in the subscriber org (i.e. subscriber has not purchased a license), how do I check if I should be hitting the cache or not? ...
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1answer
998 views

Marketing Cloud-Auto generate Subscriber key

Wondering is there anyway we can auto generate Subscriber key? In our case, Contacts come from Sales Cloud to Marketing Cloud so we have the ID as the Subscriber key but there are some cases some ...
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1answer
742 views

Subscribe Salesforce without using EMP Connector

I am writing a java application where a change in Salesforce Account should hit my java application through Streaming API.I gone through various articles and I found it can be achieved through Emp ...
1
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1answer
750 views

Channel Address Order in Email Sends

I am updating an email address in a Contact DE and then sending to a target DE that is updated with the new email address via a query. I want the email to be sent to that new email address and not the ...
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0answers
43 views

ExactTarget: Efficient way to get list unsubscriber/resubscribers

I am using python FuelSDK to retrieve the latest subscribers status for each list. Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
0
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1answer
127 views

With the email address as the subscriber key, what happens if a user fills out a subscription form and they are already in Marketing Cloud?

We currently have "email address" as the subscriber key in Marketing Cloud. Lets say we have Bob Smith already has a subscriber in the system: Email: bobsmith@gmail.com - First Name: Bob - Last Name:...
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1answer
81 views

Marketing Cloud - Export/View Lifetime Email Behavior For Single Subscriber

I'd like to see lifetime event history for one subscriber... emails delivered, emails opened, emails clicked, unsubscribe event, etc. Is there anything in SFMC that would allow me to see this ...
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1answer
2k views

Query for Subscriber Click/Open Counts

Can you anyone help me to write a query to get subscriber activity details from SFMC? I am trying to update Lead score based on subscriber behavior, Unfortunately, I do not find the Lead scoring ...
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1answer
148 views

Filter Subscribers by attribute values via SOAP API

I’m trying to retrieve subscribers using a filter on the attribute called “FirstName” via SOAP API. “FirstName” attribute is there in the Marketing Cloud instance. When I try to use the retrieve ...
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1answer
702 views

Data Extension Subscribers are not added to All subscribers

I have triggered email to newly created Data extension but its not showing in All subscribers. Actually after email sent to Data extension, new subscribers should automatically show in All subscribers....
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2answers
438 views

How to sync CRM Lead Object to MC All Subscribers

Whenever a new lead is created in SF CRM, that lead will be added as new subscriber in MC. Is this possible with Contact Builder? What are the steps.
2
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1answer
82 views

Check whether Marketing Cloud subscriber attribute is required or not

I am trying to create marketing Cloud subscriber using SOAP API. With in this process I need identify the subscriber attributes which are required. But when I retrieve susbcriber attributes as this , ...
4
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1answer
656 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
1
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1answer
249 views

Adding 1000 subscribers to a list

I am trying to create and add multiple subscribers to a list all at the same time through the Marketing Cloud API. Currently I am able to add them individually, which works but it takes roughly 10 ...
1
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1answer
286 views

SOAP request to create a Triggered Send (AMPScript, sendable Data Extension, subscriber List)

I'm trying to create a Triggered Send without using the MarketingCloud UI. The triggered send is using an AMPScript email and a Subscriber List to honor or not certain emails. However this is a ...
0
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1answer
245 views

Ruby: TriggeredSend - Send Email & Add Subscriber to List -or- DE

I am trying to setup a Triggered Send within my Rails-5.1.1 app. It is transactional upon creating an object. I am using the Marketing Cloud SDK formally named as Fuel SDK. Objective: Add Subscriber ...
1
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1answer
128 views

How to access logs for a scheduled job of a managed package in the subscriber org?

I have subscriber access for the org and have also created debug logs for the particular classes I need logs for. However, the scheduled job that runs still has the logs obfuscated. I can see the ...
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0answers
310 views

Adding Subscribers in all subscriber list but they are not searchable

I am trying to add subscribers lists. I have imported them about 20 k records. When I check the number of records, It provides the correct number. It still shows the wrong list size (244) When I try ...
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2answers
195 views

Subscriber Deduplication

When creating subscribers through SOAP API, how do ensure that subscribers won't be added as duplicate? In the Best Practice example code they just ads the subscriber: https://developer.salesforce....
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1answer
495 views

Query - I need to only select users with data in a specific column

Here is an example of the TABLE that I have: ID | Locale | GUID088 US tasffsddf124312088 US088 US tasffsd321123 I want to be able to ONLY select users WITH data in the ...
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1answer
131 views

Batching requests to get Subscriber attributes by email address

I have a job to get subscriber attributes by email address through the Fuel API. I would like to batch these requests to get a list of subscribers corresponding to a list of email addresses rather ...
1
vote
1answer
222 views

Merge different Data Extensions without a common value

I have two different Data Extensions that I would like to merge together. I have on one side the Subscribers data and on other side voucher code table. I would like to assign to every customer ...
2
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2answers
1k views

Subscriber Key with multiple Email Addresses

Is it possible to have 1 Subscriber (a single Subscriber Key) with 2 different Email Addresses? For example, the Subscriber has one address (emaila@gmail.com) for a newsletter and a second address (...
3
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2answers
2k views

Is there a way to update MobileConnect Subscription Data from a Data Extension?

I have noticed a sizeable chunk of data imported into MobileConnect has an incorrect Opt-in and Opt-out status. I would like to correct the data, but don't want to do so manually on thousands of ...
1
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0answers
99 views

FuelSDK - Java - How to get the Subscriber List

In the Java FuelSDK, how can I get a list of the email address mapped to the subscriber id now being passed for conversion? If I can't do this in FuelSDK, how can I do it with another API? Can I get ...
0
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1answer
307 views

Automatically update Profile attributes

What is the easiest way to update profile attributes included in _Subscribers list without exporting, updating and uploading the subscribers again?
1
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1answer
910 views

Single Sign-On Error when viewing Subscriber org in LMA

I am getting a Single Sign-On Error when attempting to view one specific Subscriber Organization in the LMA (License Management Application) The error message is: We can't log you in. Check for an ...
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2answers
657 views

Marketing Cloud show who in a data extension has unsubscribed

What is the easiest way to show who from a particular data extension has unsubscribed from All Subscribers?
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2answers
689 views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
1
vote
1answer
696 views

How are Data Extension fileds mapped to All Subscribers when sending a message?

I have a conceptual question: When sending to a Data Extension, the contacts sent to are automatically added to All Subscribers by their Subscriber Key. As far as I understood, no other fields from ...
0
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1answer
290 views

ExactTarget Fuel SDK C# - Create subscriber not working

I am trying to add subscribers via FuelSDK C#. I have added Email Demographics Data, but what is the right way add MobileConnect Demographics Data? Thanks!
0
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1answer
746 views

Subscribers not added to publication list OR All Subscribers

I've just tried to send an email to a data extension of 572 people. I created a new publication list for this. When I did a send preview, in the part where you choose which recipient to preview the ...
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0answers
83 views

Access the subscribers functionality in the salesforce community

I want to access the subscribers functionality on the community which is used by the Licence Management App by a visualforce page. Visualforce Page: <apex:page > <script> ...
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1answer
2k views

Queries on 'All subscribers' attributes in Marketing Cloud

I have an attribute called CardId in my all subscribers list and want to query it, but I get the following error if I do so: "The query syntax is invalid" Invalid column name 'CardId'. This is the ...
1
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2answers
345 views

SalesForce Marketing Cloud / Exact Target: Create Subscriber in List via SOAP, but not showing up in list

I am trying to create a subscriber using the SalesForce Marketing Cloud/Exact Target SOAP API. My subscriber is successfully being created, but they are not appearing in the specified list (only ...
0
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1answer
31 views

I'm trying to find out what reports a user is subscribed to so I can create custom dashboards? How can I do this?

I've been asked to create custom dashboards for our execs based on the reports they reports they're subscribed to. I was wondering if there was a way to retrieve a list of these items so I didn't have ...
1
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2answers
621 views

How do I update email addresses in All Subscribers in Marketing Cloud?

Data is imported from source systems into SFMC data extensions and email address details that customers have updated in the source systems propagate to data extensions, but not to All Subscribers. ...
0
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1answer
151 views

Updating contact from unsubscribe to subscribe

New to Marketing Cloud, the organization is not yet hooked up to salesforce--how would I update(automated) contacts who previously unsubscribed but now has opted in.
4
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2answers
2k views

Issue with using ContactID as subscriber key in Marketing Cloud

We have set up our Sales Cloud - Marketing Cloud integration where Contact ID is used as the subscriber key. What we've noticed is when we have contact ID as the subscriber relationship on our ...
1
vote
1answer
156 views

How to resubscribe user after a soft bounce

I recently had a subscriber reach out because they stopped receiving our email updates and they were not sure why. When I locate their details under 'All Subscribers' I can see that they have had 3 ...