Questions tagged [subscriber]

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1answer
55 views

Get a value from Array output

Using the below property I'm able to get Subscriber Properties. var results = Subscriber.Retrieve({Property:"SubscriberKey",SimpleOperator:"equals",Value:Sk}); The results output is an array. How ...
0
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1answer
758 views

Marketing Cloud - Contacts vs Subscribers, and limits of

I'm working on a Marketing Cloud implementation and am confused around the limit of Contacts associated with the customer's edition of Marketing Cloud. The customer's "Contact" limit is 75,000. Does ...
3
votes
1answer
496 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
1answer
43 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
1
vote
1answer
351 views

Triggered Send Subscriber Relationship Issue

Is anybody able to confirm when you setup a Triggered Send Data Extension Template, it gives you the option to select a subscriber send relationship as your subscriber key, but in my case when I ...
1
vote
2answers
464 views

Remove subscriber(s) from list via script

I'm pretty new at SSJS, but I'm trying to run a script in automation studio that removes a subscriber from a list via the unsubscribe function (see: https://developer.salesforce.com/docs/atlas.en-us....
0
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1answer
715 views

SFMC user not added to All Subscriber List

my expecttaion was once i sended an email to a new subscriber he gets automatically added to the all Subscriber list. Emails are received. I now sended emails to new subscriber with Subscriber KEy ...
0
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1answer
26 views

Appending subscriptions with another list

I have a subscription data extension that manages a number of categories of subscriptions, for a given subscriber. Something happened where their subscription status (boolean) for certain ...
0
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0answers
62 views

Data Import not importing full amount - only existing susbcribers

We get files placed on our FTP to use as data extensions for email campaigns. I have a custom automation with 4 steps (using a combination of query activities, ampscript and SSJS): Import File to ...
0
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1answer
118 views

Marketing Cloud - Contact Delete - does SFMC remember?

In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago. Most of our data is held primarily in a SAS platform and we receive ...
2
votes
1answer
240 views

Custom Preference Page - External Key (Generate it / Retrieve preferences)

I need to make a Custom Preference Page (for the Cloud Marketing). I know that on the Standard Preference Page you use the "QS" value in the URL, and that it is used to fetch the Preferences from the ...
1
vote
1answer
598 views

Delete All Subscriber and Upload Lists again

everybody, in the last weeks we have defined addresses from the All Subscriber List that we want to keep and a number of 400k that we would delete. The users we want to keep are divided into 4 ...
2
votes
3answers
506 views

Subscriber status using REST API

Is there a way to retrieve the Susbcriber status using REST API, we could only achive this by 'embeding' a SOAP call in a rest request.
2
votes
1answer
575 views

API Permission Failed (7) when activating a Subscriber

I am trying to re-activate a subscriber, who I have previously unsubscribed using LogUnsubEvent from the 'All Subscribers' list. To do this I am trying to update the Subscriber's Status field, using ...
1
vote
1answer
195 views

Multiple email addresses to one persona

We are building a data model in marketing cloud where one individual could have multiple email addresses. I have referenced the link below but wanted to know if anyone has implemented this type of ...
0
votes
1answer
98 views

How to access subscriber Org static resource from Managed Package?

We have below line in a VisualForce page. <apex:image id="theImage" value="{!$Resource[customLogo]}" /> CustomLogo is read from Custom settings (Name of the static resource). This works ...
0
votes
1answer
241 views

Platform Events- Length of time an event is published for?

When you publish a Platform Event, how long does it stay published for? I know the subscribers can enter into a state of idle or expire if they are not sure for a certain length of time. Is there ...
2
votes
2answers
707 views

Need some clarification on Marketing Cloud and journey builder subscription status behaviour

I'm struggling to find some clear and concrete info on the following scenarios. If someone can confirm each for me, that would be much appreciated. (*See bottom for some notes). Thanks! This is in ...
0
votes
1answer
496 views

Activate a Subscriber from Server Side Javascript

Is there a way to Activate a subscriber using Server Side Javascript or Ampscript. I am able to Unsubscribe an Active subscriber but not able to Activate an Unsubscribe subscriber in SFMC. Is there a ...
1
vote
1answer
277 views

Merging subscriberkeys and records

We are facing a issue, where we want to be able to merge records for 2 or more subscriber keys. We know that this is not a standard functionality, so how should we best approach this? The key element ...
2
votes
1answer
384 views

Unsubscribe from a BU level, not enteprise level

How can I make this work? SET @subscriber = CreateObject('Subscriber') SetObjectProperty(@subscriber,'EmailAddress', EMAIL_ADDRESS) SetObjectProperty(@subscriber,'SubscriberKey', EMAIL_ADDRESS) ...
0
votes
1answer
192 views

Retrieve All Subscriber where Add Method is 'Import'

I would like to retrieve All Subscriber from a List where the Add Method is 'Import'. I tryed do a query like this: SELECT * FROM _ListSubscribers WHERE ListID = 2677 AND addMethod = 'Import' But ...
0
votes
1answer
301 views

Managed Package: How to make picklist options not editable and not delitable by subscriber

We have a bunch of picklist fields in our managed package. And some of those options are hardcoded inside Apex classes, e.g. if Status__c = 'Active' etc. My concern is that after package ...
4
votes
0answers
48 views

Managed Package: Prevent Push Upgrade but from subscriber's org side

Looking for a way to block push upgrade (prevent from happening) but from the subscriber's org side, i.e. let client manage package version manually. As a package provider when we are pushing ...
0
votes
1answer
598 views

_subscribers and All subscribers list [closed]

I can find new records that are inserted in the _subscribers table but do not find the same subscribers in the All subscribers when I search for them using email address. How is that scenario possible....
0
votes
1answer
285 views

All Subscribers list - How are they updated?

I always was under the impression that we can use column names as %%Column name%% inside an AMP script, if the column is part of the data extension(containing subscriber key) we have chosen as target ...
0
votes
1answer
119 views

Did not open any of any email in the last 6 months - 30 min , Query Failed - TimeOut

Query: SELECT s.SubscriberKey ,s.SubscriberID , s.JobId , s.EventDate AS 'Sent Date' ,sub.EmailAddress ,s.OYBAccountID As 'AccountID' ,'False' AS Not_Opened FROM _sent s INNER JOIN _Subscribers ...
0
votes
1answer
177 views

Does the parent business unit subscriber preference supersede child business unit?

If I have a parent and child Business Unit and set my child BU has "Subscribers will be unsubscribed from this business unit only" set. If the Subscriber exists in the parent BU, does the parent BU ...
0
votes
1answer
327 views

System View for Not Sent Emails

I am looking for a system view in Marketing Cloud, which will have the list of subscribers who didn't receive emails because of any of the below reason. Held List Detective Exclusion ...
3
votes
2answers
427 views

unsubscribed contacts from All Subscribers - Child Business Unit

I need to extract unsubscribed contacts from All Subscribers in a child Business Unit in Marketing Cloud using SQL Query. I tried to use this code, but it didn't give me any results. SELECT ...
0
votes
1answer
44 views

Is it possible for the server to send messages to Lightning Components?

Let's say I have a component c:Widget which is being displayed in some user's browser. c:Widget displays the contents a Widget__c record. Let's say something causes the Widget__c record to update on ...
1
vote
0answers
123 views

Override email address in marketing cloud [closed]

In marketing cloud, if i have a sendable data extension that relates to all subscribers by subscriber key, and the data extension also contains an email address field: On sending, if the subscriber ...
0
votes
2answers
486 views

Marketing REST API : Subscribe / Edit user to a list

I am trying to figure out how to add a user to a list using the REST API and not the Soap API. I am unsure why the REST API has different functionality that the Soap API. I would like to add a ...
0
votes
1answer
373 views

Can a data retention policy be applied to the all subscribers list?

Was asked this question recently and suspect the answer is no because the data retention policy can only be applied to data extensions and not lists. Would be helpful to confirm this. Thanks
0
votes
1answer
1k views

Insert/ Update new rows from one data extension to another via query

I am new to SQL and I would like to know how can I insert/update rows in a specific column (e.g only email address) to another data extension via query. What I am trying to do is to update any new ...
0
votes
1answer
589 views

Auto Update All Subscribers list from Filtered Data Extension

I noticed unlike Standard Data Extensions, email addresses from Filtered Data Extensions are not automatically updated to All Subscribers. Does anyone know how to make it an automatic process or how ...
1
vote
1answer
507 views

How are unsubscribes tracked in Salesforce Marketing Cloud?

I have a bumped into a weird scenario, which requires me to refresh my understanding of Salesforce Marketing Cloud activity tracking for Emails. To add some context, we use Salesforce Sales Cloud as ...
1
vote
1answer
3k views

Update Mobile Connect SMS Opt In/Opt Out status with imports to MobileSubscription

My client has their own LOPD legalese database, and they want to update the standard logic that Marketing Cloud has when a subscriber perform an SMS Opt-in/Opt-out. The solution to implement that is ...
0
votes
1answer
160 views

Best practice for Subscriber Key for Trigger API SMS Sends

I have a question regarding SMS subscriber key. I know for an email sends it's best practice to have subscriber key other than email  but unfortunately not enough documents on SMS subscriber keys. Is ...
1
vote
1answer
440 views

Update to “undeliverable” status from subscribers

I was facing the issue of importing a list to "All Subscribers" with the status Undeliverable. The problem is that the keyword "Undeliverable" do not exist in order to update the subscriber status. I'...
0
votes
1answer
324 views

how to delete subscriber using SSJS in All Subscribers

We have written a script to delete mass subscribers from All Subscribers. The same script was working fine last month. But when we tried couple of days ago, its not working anymore. We also tried to ...
1
vote
0answers
811 views

Marketing Cloud : What is the correct Subscriber status for 'bounced' emails

I am trying to mass update a list of imported subscribers in Marketing Cloud to set their Status "Bounced". According to the Salesforce MC Subscriber doc the correct status is indeed "Bounced" (...
2
votes
0answers
105 views

How to tell if Platform Cache is available in package?

If I include a Cache Partition in my managed package but don't activate it in the subscriber org (i.e. subscriber has not purchased a license), how do I check if I should be hitting the cache or not? ...
0
votes
1answer
873 views

Marketing Cloud-Auto generate Subscriber key

Wondering is there anyway we can auto generate Subscriber key? In our case, Contacts come from Sales Cloud to Marketing Cloud so we have the ID as the Subscriber key but there are some cases some ...
0
votes
1answer
641 views

Subscribe Salesforce without using EMP Connector

I am writing a java application where a change in Salesforce Account should hit my java application through Streaming API.I gone through various articles and I found it can be achieved through Emp ...
1
vote
1answer
645 views

Channel Address Order in Email Sends

I am updating an email address in a Contact DE and then sending to a target DE that is updated with the new email address via a query. I want the email to be sent to that new email address and not the ...
1
vote
0answers
40 views

ExactTarget: Efficient way to get list unsubscriber/resubscribers

I am using python FuelSDK to retrieve the latest subscribers status for each list. Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
0
votes
1answer
121 views

With the email address as the subscriber key, what happens if a user fills out a subscription form and they are already in Marketing Cloud?

We currently have "email address" as the subscriber key in Marketing Cloud. Lets say we have Bob Smith already has a subscriber in the system: Email: bobsmith@gmail.com - First Name: Bob - Last Name:...
0
votes
1answer
76 views

Marketing Cloud - Export/View Lifetime Email Behavior For Single Subscriber

I'd like to see lifetime event history for one subscriber... emails delivered, emails opened, emails clicked, unsubscribe event, etc. Is there anything in SFMC that would allow me to see this ...
-1
votes
1answer
2k views

Query for Subscriber Click/Open Counts

Can you anyone help me to write a query to get subscriber activity details from SFMC? I am trying to update Lead score based on subscriber behavior, Unfortunately, I do not find the Lead scoring ...