Questions tagged [subscriber]

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votes
1answer
44 views

Update Subscriber attribute at the send time

I already discussed this with support and it seems that it is not possible to update custom Subscriber attribute when sending to a data extension. For example: Subscriber attribute = "favorite ...
0
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1answer
41 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...
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0answers
81 views

Define a Subscriber Filter in Marketing Cloud with MC Connect

I have 2 SFMC BU under 1 main parent BU. I also have 2 separate Salesforce Sales Cloud orgs to be connected to each of the 2 child BUs (we will enable the multi-org configuration for Sales/Marketing ...
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0answers
22 views

Use Free License Profile to restrict subscriber support (“Grant Login Access”) to my app

When a customer installs my Managed Package I as the ISV get powerful access to his Org. The access is not restricted to my app and its metadata but by the profile of the user that grants access. To ...
0
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1answer
34 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
0
votes
1answer
32 views

Report that shows the last date sent per contact

I would like to remove dormant subscribers from Salesforce Marketing Cloud. To that end, is there a way to build a report that can show me "last send date" and "total sends" by subscribers? Thanks!
2
votes
1answer
512 views

Pulling Data from _Subscribers at BU level with SQL Query

I have a 2 Business Units setup, with a parent BU. Data is not meant to be shared between the 2. The purpose: I want to understand how to differentiate Subscribers from different BUs as they are not ...
0
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1answer
41 views

SFMC API call to 3rd party when unsubscribing

We're using a 3rd party for a refer a friend service that also has a subscriber status. We'd like to link a user's unsubscribe to the 3rd party service when a user unsubscribes through the profile ...
2
votes
1answer
338 views

Delete Subscriber records in Salesforce Marketing Cloud

We want to delete all subscriber records from "All Subscribers" which are not "Unsubscribed" or "Bounced" and created before last six months. How can we do it using automation studio?
0
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4answers
210 views

Salesforce Apex to update SFMC Subscriber status

I have to write apex code on salesforce service/sales cloud to update dynamic list of Subscribers status on Marketing cloud (SFMC), I will be having list of contactkey from marketing cloud (SOQL ...
0
votes
1answer
33 views

Get SMS Subscriber Count By Area Code

I want the mobile connect SMS subscriber count by area code to visualize them on a map. I've checked the Data View: SubscriberSMS to find is there any field like a "Locale" which will help me to ...
2
votes
1answer
358 views

Control Group inside Marketing Cloud

I need to create a control group inside Marketing Cloud. A control group would be a subgroup of a data extension to whom I would not send campaign information. Example: If I had a DE with 500 campaign ...
2
votes
1answer
239 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
1
vote
1answer
55 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
3
votes
1answer
48 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
0
votes
1answer
19 views

Is there a way to 'reseed' the SubscriberID

We've had a few mergers in the last few years and have migrated SFMC accounts twice. The problem is that we now have subscriberID's with multiple SubscriberKeys. They are obviously still unique within ...
1
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0answers
234 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
2
votes
1answer
394 views

Groups vs Data Extensions in Marketing Cloud - what's the difference?

I have created a data extension and a group in marketing cloud but not sure what is the basic difference between them? Can we use group in journey builder as entry source?
0
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0answers
269 views

Understanding who is consuming Platform Events, and how much, is it possible?

When a platform event is fired, it is consumed from whichever client is subscribed to its specific channel. If a single event is fired and consumed by 5 consumers, it will count 5 against the Daily ...
0
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1answer
51 views

Identify users device

Is it possible to identify the device which is using each subscriber and store that info as a variable with a value, and after use that value to do something like the example below? %%[set @...
0
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1answer
1k views

Marketing Cloud - Contacts vs Subscribers, and limits of

I'm working on a Marketing Cloud implementation and am confused around the limit of Contacts associated with the customer's edition of Marketing Cloud. The customer's "Contact" limit is 75,000. Does ...
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0answers
114 views

How to Create a List (via APIs) from a Large CSV in Marketing Cloud

I wrote some code to interact with Marketing Cloud's SOAP API to create a List and populate Subscribers by importing a CSV file. The code works fine for CSVs up to a couple of thousand records. I ...
2
votes
1answer
226 views

Delete all records in All Subscribers List at once

We're doing some data cleanup here and need to delete all records from the All Subscribers List. I've seen several suggestions regarding exporting all the records from All Subscribers to a CSV, then ...
1
vote
1answer
143 views

Removing Subscriber from Suppression list

Im trying to remove a subscriber from a suppression list, but when i execute the code, i get the status code as "OK" but the subscriber is not getting removed from the suppression list. Any idea what ...
0
votes
1answer
323 views

Fail to update Email Address in All Subscribers via Import Activity

We need to update the email address of users in All Subscribers, so we used the following aproach: Populate a DE with the users to update, saving Subscriber Key and new email address. Export the DE ...
0
votes
2answers
204 views

Retrieve the subscribers from each business unit

Starting from the All Subscribers list of the parent business unit, I'm trying to know which subscribers are being part of each child business unit. As it is not defined any Subscriber Filter, how ...
0
votes
1answer
77 views

Is there any way to output SOAP Envelope when using Python Fuel-SDK?

Would anyone know if there is a way to output the SOAP Envelope that is generated when using the Pythin Fuel-SDK, e.g. the SOAP envelope when making the below call: getSub = ET_Client.ET_Subscriber() ...
0
votes
1answer
465 views

Update Subscriber Status Marketing Cloud SOAP API - OverallStatus Error

I'm trying to update a Subscriber status that belongs to a list to "Unsubscribed" value, even for this or other calls (Except get List subscribers) I'm getting the Overall Status as "Error". Here's ...
0
votes
1answer
40 views

Query Deleted Subscriber in All Subscriber List In MC

Is there a way to query MC to identify if a subscriber was deleted from the All subscriber list at any point in time? Thanks
2
votes
2answers
911 views

How to clear/delete published Platform event from EventBus after sometime?

I'm publishing Platform Events using APEX Code EventBus.publish method and consuming the events in backend Java app using EventListener. Problem All the published events remains in EventBus and ...
1
vote
1answer
297 views

Add as Subscriber + Update Data Extension

I would like to use both Web Collect and DEManager at the same time. All my leads currently come in via DEManager so I can kick off a journey. When the journey sends an email, these contacts are ...
0
votes
1answer
49 views

Journey Builder re-entry

I just want to clarify the following: we are trying to create the journey which lasts exactly one month (1.11.18-30.11.18) which means basically 5 emails. We want to send an email to our subscribers ...
0
votes
1answer
143 views

best way to get business unit wise subscribers list

Please suggest if there is any way to get subscribers list business unit wise without actually going to each BU as we have over 50 BU.
3
votes
0answers
59 views

Is it possible for Salesforce Platform Events to cross orgs intentionally? [duplicate]

Let's say, for whatever reason(s) I have two orgs (maybe not me personally, but two businesses doing business together). Let's say org A publishes a Customer_Event__e (for whatever reasons). Would ...
0
votes
2answers
796 views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
0
votes
1answer
201 views

Does the parent business unit subscriber preference supersede child business unit?

If I have a parent and child Business Unit and set my child BU has "Subscribers will be unsubscribed from this business unit only" set. If the Subscriber exists in the parent BU, does the parent BU ...
1
vote
1answer
38 views

Display subscription in email

I want to pull a subscriber's list of subscriptions into a re-engagement email sent via Marketing Cloud. e.g. Hi You are subscribed to: xx xx xx How do I pull this information through into the ...
1
vote
1answer
66 views

Get a value from Array output

Using the below property I'm able to get Subscriber Properties. var results = Subscriber.Retrieve({Property:"SubscriberKey",SimpleOperator:"equals",Value:Sk}); The results output is an array. How ...
3
votes
1answer
685 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
2answers
2k views

Is there a way to update MobileConnect Subscription Data from a Data Extension?

I have noticed a sizeable chunk of data imported into MobileConnect has an incorrect Opt-in and Opt-out status. I would like to correct the data, but don't want to do so manually on thousands of ...
3
votes
2answers
985 views

Need some clarification on Marketing Cloud and journey builder subscription status behaviour

I'm struggling to find some clear and concrete info on the following scenarios. If someone can confirm each for me, that would be much appreciated. (*See bottom for some notes). Thanks! This is in ...
1
vote
1answer
438 views

Triggered Send Subscriber Relationship Issue

Is anybody able to confirm when you setup a Triggered Send Data Extension Template, it gives you the option to select a subscriber send relationship as your subscriber key, but in my case when I ...
2
votes
2answers
606 views

Remove subscriber(s) from list via script

I'm pretty new at SSJS, but I'm trying to run a script in automation studio that removes a subscriber from a list via the unsubscribe function (see: https://developer.salesforce.com/docs/atlas.en-us....
0
votes
1answer
29 views

Appending subscriptions with another list

I have a subscription data extension that manages a number of categories of subscriptions, for a given subscriber. Something happened where their subscription status (boolean) for certain ...
0
votes
0answers
96 views

Data Import not importing full amount - only existing susbcribers

We get files placed on our FTP to use as data extensions for email campaigns. I have a custom automation with 4 steps (using a combination of query activities, ampscript and SSJS): Import File to ...
0
votes
1answer
160 views

Marketing Cloud - Contact Delete - does SFMC remember?

In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago. Most of our data is held primarily in a SAS platform and we receive ...
2
votes
1answer
320 views

Custom Preference Page - External Key (Generate it / Retrieve preferences)

I need to make a Custom Preference Page (for the Cloud Marketing). I know that on the Standard Preference Page you use the "QS" value in the URL, and that it is used to fetch the Preferences from the ...
1
vote
1answer
245 views

Multiple email addresses to one persona

We are building a data model in marketing cloud where one individual could have multiple email addresses. I have referenced the link below but wanted to know if anyone has implemented this type of ...
1
vote
1answer
694 views

Delete All Subscriber and Upload Lists again

everybody, in the last weeks we have defined addresses from the All Subscriber List that we want to keep and a number of 400k that we would delete. The users we want to keep are divided into 4 ...
2
votes
3answers
668 views

Subscriber status using REST API

Is there a way to retrieve the Susbcriber status using REST API, we could only achive this by 'embeding' a SOAP call in a rest request.