Questions tagged [subscriber]

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2
votes
1answer
183 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
1
vote
1answer
41 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
3
votes
1answer
45 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
0
votes
1answer
18 views

Is there a way to 'reseed' the SubscriberID

We've had a few mergers in the last few years and have migrated SFMC accounts twice. The problem is that we now have subscriberID's with multiple SubscriberKeys. They are obviously still unique within ...
1
vote
0answers
175 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
2
votes
1answer
262 views

Groups vs Data Extensions in Marketing Cloud - what's the difference?

I have created a data extension and a group in marketing cloud but not sure what is the basic difference between them? Can we use group in journey builder as entry source?
0
votes
0answers
229 views

Understanding who is consuming Platform Events, and how much, is it possible?

When a platform event is fired, it is consumed from whichever client is subscribed to its specific channel. If a single event is fired and consumed by 5 consumers, it will count 5 against the Daily ...
0
votes
1answer
45 views

Identify users device

Is it possible to identify the device which is using each subscriber and store that info as a variable with a value, and after use that value to do something like the example below? %%[set @...
0
votes
1answer
972 views

Marketing Cloud - Contacts vs Subscribers, and limits of

I'm working on a Marketing Cloud implementation and am confused around the limit of Contacts associated with the customer's edition of Marketing Cloud. The customer's "Contact" limit is 75,000. Does ...
0
votes
0answers
85 views

How to Create a List (via APIs) from a Large CSV in Marketing Cloud

I wrote some code to interact with Marketing Cloud's SOAP API to create a List and populate Subscribers by importing a CSV file. The code works fine for CSVs up to a couple of thousand records. I ...
2
votes
1answer
203 views

Delete all records in All Subscribers List at once

We're doing some data cleanup here and need to delete all records from the All Subscribers List. I've seen several suggestions regarding exporting all the records from All Subscribers to a CSV, then ...
1
vote
1answer
127 views

Removing Subscriber from Suppression list

Im trying to remove a subscriber from a suppression list, but when i execute the code, i get the status code as "OK" but the subscriber is not getting removed from the suppression list. Any idea what ...
0
votes
1answer
274 views

Fail to update Email Address in All Subscribers via Import Activity

We need to update the email address of users in All Subscribers, so we used the following aproach: Populate a DE with the users to update, saving Subscriber Key and new email address. Export the DE ...
0
votes
2answers
161 views

Retrieve the subscribers from each business unit

Starting from the All Subscribers list of the parent business unit, I'm trying to know which subscribers are being part of each child business unit. As it is not defined any Subscriber Filter, how ...
0
votes
1answer
65 views

Is there any way to output SOAP Envelope when using Python Fuel-SDK?

Would anyone know if there is a way to output the SOAP Envelope that is generated when using the Pythin Fuel-SDK, e.g. the SOAP envelope when making the below call: getSub = ET_Client.ET_Subscriber() ...
0
votes
1answer
388 views

Update Subscriber Status Marketing Cloud SOAP API - OverallStatus Error

I'm trying to update a Subscriber status that belongs to a list to "Unsubscribed" value, even for this or other calls (Except get List subscribers) I'm getting the Overall Status as "Error". Here's ...
0
votes
1answer
39 views

Query Deleted Subscriber in All Subscriber List In MC

Is there a way to query MC to identify if a subscriber was deleted from the All subscriber list at any point in time? Thanks
2
votes
2answers
749 views

How to clear/delete published Platform event from EventBus after sometime?

I'm publishing Platform Events using APEX Code EventBus.publish method and consuming the events in backend Java app using EventListener. Problem All the published events remains in EventBus and ...
1
vote
1answer
257 views

Add as Subscriber + Update Data Extension

I would like to use both Web Collect and DEManager at the same time. All my leads currently come in via DEManager so I can kick off a journey. When the journey sends an email, these contacts are ...
0
votes
1answer
48 views

Journey Builder re-entry

I just want to clarify the following: we are trying to create the journey which lasts exactly one month (1.11.18-30.11.18) which means basically 5 emails. We want to send an email to our subscribers ...
0
votes
1answer
120 views

best way to get business unit wise subscribers list

Please suggest if there is any way to get subscribers list business unit wise without actually going to each BU as we have over 50 BU.
3
votes
0answers
57 views

Is it possible for Salesforce Platform Events to cross orgs intentionally? [duplicate]

Let's say, for whatever reason(s) I have two orgs (maybe not me personally, but two businesses doing business together). Let's say org A publishes a Customer_Event__e (for whatever reasons). Would ...
0
votes
2answers
685 views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
0
votes
1answer
193 views

Does the parent business unit subscriber preference supersede child business unit?

If I have a parent and child Business Unit and set my child BU has "Subscribers will be unsubscribed from this business unit only" set. If the Subscriber exists in the parent BU, does the parent BU ...
1
vote
1answer
38 views

Display subscription in email

I want to pull a subscriber's list of subscriptions into a re-engagement email sent via Marketing Cloud. e.g. Hi You are subscribed to: xx xx xx How do I pull this information through into the ...
1
vote
1answer
63 views

Get a value from Array output

Using the below property I'm able to get Subscriber Properties. var results = Subscriber.Retrieve({Property:"SubscriberKey",SimpleOperator:"equals",Value:Sk}); The results output is an array. How ...
3
votes
1answer
582 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
2answers
2k views

Is there a way to update MobileConnect Subscription Data from a Data Extension?

I have noticed a sizeable chunk of data imported into MobileConnect has an incorrect Opt-in and Opt-out status. I would like to correct the data, but don't want to do so manually on thousands of ...
3
votes
2answers
849 views

Need some clarification on Marketing Cloud and journey builder subscription status behaviour

I'm struggling to find some clear and concrete info on the following scenarios. If someone can confirm each for me, that would be much appreciated. (*See bottom for some notes). Thanks! This is in ...
1
vote
1answer
400 views

Triggered Send Subscriber Relationship Issue

Is anybody able to confirm when you setup a Triggered Send Data Extension Template, it gives you the option to select a subscriber send relationship as your subscriber key, but in my case when I ...
2
votes
2answers
540 views

Remove subscriber(s) from list via script

I'm pretty new at SSJS, but I'm trying to run a script in automation studio that removes a subscriber from a list via the unsubscribe function (see: https://developer.salesforce.com/docs/atlas.en-us....
0
votes
1answer
26 views

Appending subscriptions with another list

I have a subscription data extension that manages a number of categories of subscriptions, for a given subscriber. Something happened where their subscription status (boolean) for certain ...
0
votes
0answers
86 views

Data Import not importing full amount - only existing susbcribers

We get files placed on our FTP to use as data extensions for email campaigns. I have a custom automation with 4 steps (using a combination of query activities, ampscript and SSJS): Import File to ...
0
votes
1answer
139 views

Marketing Cloud - Contact Delete - does SFMC remember?

In January my company had a subscriber purge by getting rid of lots of subscribers we no longer email/unsubscribed long ago. Most of our data is held primarily in a SAS platform and we receive ...
2
votes
1answer
284 views

Custom Preference Page - External Key (Generate it / Retrieve preferences)

I need to make a Custom Preference Page (for the Cloud Marketing). I know that on the Standard Preference Page you use the "QS" value in the URL, and that it is used to fetch the Preferences from the ...
1
vote
1answer
226 views

Multiple email addresses to one persona

We are building a data model in marketing cloud where one individual could have multiple email addresses. I have referenced the link below but wanted to know if anyone has implemented this type of ...
1
vote
1answer
650 views

Delete All Subscriber and Upload Lists again

everybody, in the last weeks we have defined addresses from the All Subscriber List that we want to keep and a number of 400k that we would delete. The users we want to keep are divided into 4 ...
2
votes
3answers
588 views

Subscriber status using REST API

Is there a way to retrieve the Susbcriber status using REST API, we could only achive this by 'embeding' a SOAP call in a rest request.
2
votes
1answer
626 views

API Permission Failed (7) when activating a Subscriber

I am trying to re-activate a subscriber, who I have previously unsubscribed using LogUnsubEvent from the 'All Subscribers' list. To do this I am trying to update the Subscriber's Status field, using ...
2
votes
2answers
1k views

Subscriber Key with multiple Email Addresses

Is it possible to have 1 Subscriber (a single Subscriber Key) with 2 different Email Addresses? For example, the Subscriber has one address (emaila@gmail.com) for a newsletter and a second address (...
0
votes
1answer
109 views

How to access subscriber Org static resource from Managed Package?

We have below line in a VisualForce page. <apex:image id="theImage" value="{!$Resource[customLogo]}" /> CustomLogo is read from Custom settings (Name of the static resource). This works ...
2
votes
1answer
422 views

Unsubscribe from a BU level, not enteprise level

How can I make this work? SET @subscriber = CreateObject('Subscriber') SetObjectProperty(@subscriber,'EmailAddress', EMAIL_ADDRESS) SetObjectProperty(@subscriber,'SubscriberKey', EMAIL_ADDRESS) ...
0
votes
1answer
317 views

Platform Events- Length of time an event is published for?

When you publish a Platform Event, how long does it stay published for? I know the subscribers can enter into a state of idle or expire if they are not sure for a certain length of time. Is there ...
1
vote
1answer
908 views

Single Sign-On Error when viewing Subscriber org in LMA

I am getting a Single Sign-On Error when attempting to view one specific Subscriber Organization in the LMA (License Management Application) The error message is: We can't log you in. Check for an ...
0
votes
1answer
566 views

Activate a Subscriber from Server Side Javascript

Is there a way to Activate a subscriber using Server Side Javascript or Ampscript. I am able to Unsubscribe an Active subscriber but not able to Activate an Unsubscribe subscriber in SFMC. Is there a ...
1
vote
1answer
313 views

Merging subscriberkeys and records

We are facing a issue, where we want to be able to merge records for 2 or more subscriber keys. We know that this is not a standard functionality, so how should we best approach this? The key element ...
0
votes
1answer
211 views

Retrieve All Subscriber where Add Method is 'Import'

I would like to retrieve All Subscriber from a List where the Add Method is 'Import'. I tryed do a query like this: SELECT * FROM _ListSubscribers WHERE ListID = 2677 AND addMethod = 'Import' But ...
0
votes
1answer
351 views

Managed Package: How to make picklist options not editable and not delitable by subscriber

We have a bunch of picklist fields in our managed package. And some of those options are hardcoded inside Apex classes, e.g. if Status__c = 'Active' etc. My concern is that after package ...
0
votes
1answer
678 views

_subscribers and All subscribers list [closed]

I can find new records that are inserted in the _subscribers table but do not find the same subscribers in the All subscribers when I search for them using email address. How is that scenario possible....
4
votes
0answers
50 views

Managed Package: Prevent Push Upgrade but from subscriber's org side

Looking for a way to block push upgrade (prevent from happening) but from the subscriber's org side, i.e. let client manage package version manually. As a package provider when we are pushing ...