Questions tagged [subscriber]

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69 questions with no upvoted or accepted answers
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4
votes
0answers
61 views

Managed Package: Prevent Push Upgrade but from subscriber's org side

Looking for a way to block push upgrade (prevent from happening) but from the subscriber's org side, i.e. let client manage package version manually. As a package provider when we are pushing ...
3
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0answers
156 views

Platform Event Trigger won't execute in subscriber org but in scratch org

In my Managed Package, I have a trigger for the Platform event Notification__e. The publish behavior is Publish Immediately. When I publish an event via Workbench or Developer console in one of the ...
3
votes
1answer
50 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
3
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0answers
120 views

How to tell if Platform Cache is available in package?

If I include a Cache Partition in my managed package but don't activate it in the subscriber org (i.e. subscriber has not purchased a license), how do I check if I should be hitting the cache or not? ...
2
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0answers
36 views

Run ISV Hammer on Package Versions and Subscriber Orgs

We are trying to run ISV Hammer tests with our new package version against subscriber org based on a new feature available in Winter 20 (https://releasenotes.docs.salesforce.com/en-us/winter20/release-...
2
votes
1answer
308 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
1
vote
1answer
49 views

Lightning Web Component PubSub Only Works for Admin in Community Preview

Below is my publisher. It's nested in an Aura component, which is itself on a community page: import {LightningElement, wire, track, api} from 'lwc'; import { CurrentPageReference } from 'lightning/...
1
vote
1answer
140 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
1
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0answers
48 views

How can I use Salesforce SOAP APIs to pull the org name for an org subscribing to my managed package?

Background: I threw together a quick script to pull AppAnalytics logs from my LMA programmatically via python. This part is working just fine. I am including my script here in case it helps someone ...
1
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0answers
25 views

Can I improve this Custom Subscription Center that uses lists?

We have 3 subscription lists called: promotions, newsletter and pharmaceutical advice. As our client doesn't like the standard preference center, he asked us to custom-built it. So far the ...
1
vote
1answer
134 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
1
vote
1answer
70 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
1
vote
1answer
319 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
1
vote
1answer
39 views

Display subscription in email

I want to pull a subscriber's list of subscriptions into a re-engagement email sent via Marketing Cloud. e.g. Hi You are subscribed to: xx xx xx How do I pull this information through into the ...
1
vote
1answer
270 views

Multiple email addresses to one persona

We are building a data model in marketing cloud where one individual could have multiple email addresses. I have referenced the link below but wanted to know if anyone has implemented this type of ...
1
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0answers
1k views

Marketing Cloud : What is the correct Subscriber status for 'bounced' emails

I am trying to mass update a list of imported subscribers in Marketing Cloud to set their Status "Bounced". According to the Salesforce MC Subscriber doc the correct status is indeed "Bounced" (...
1
vote
1answer
906 views

Channel Address Order in Email Sends

I am updating an email address in a Contact DE and then sending to a target DE that is updated with the new email address via a query. I want the email to be sent to that new email address and not the ...
1
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0answers
46 views

ExactTarget: Efficient way to get list unsubscriber/resubscribers

I am using python FuelSDK to retrieve the latest subscribers status for each list. Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
1
vote
2answers
532 views

How to sync CRM Lead Object to MC All Subscribers

Whenever a new lead is created in SF CRM, that lead will be added as new subscriber in MC. Is this possible with Contact Builder? What are the steps.
1
vote
1answer
286 views

Adding 1000 subscribers to a list

I am trying to create and add multiple subscribers to a list all at the same time through the Marketing Cloud API. Currently I am able to add them individually, which works but it takes roughly 10 ...
1
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0answers
112 views

FuelSDK - Java - How to get the Subscriber List

In the Java FuelSDK, how can I get a list of the email address mapped to the subscriber id now being passed for conversion? If I can't do this in FuelSDK, how can I do it with another API? Can I get ...
1
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0answers
94 views

Access the subscribers functionality in the salesforce community

I want to access the subscribers functionality on the community which is used by the Licence Management App by a visualforce page. Visualforce Page: <apex:page > <script> ...
1
vote
2answers
369 views

SalesForce Marketing Cloud / Exact Target: Create Subscriber in List via SOAP, but not showing up in list

I am trying to create a subscriber using the SalesForce Marketing Cloud/Exact Target SOAP API. My subscriber is successfully being created, but they are not appearing in the specified list (only ...
1
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2answers
895 views

How do I update email addresses in All Subscribers in Marketing Cloud?

Data is imported from source systems into SFMC data extensions and email address details that customers have updated in the source systems propagate to data extensions, but not to All Subscribers. ...
0
votes
1answer
25 views

Deleted/updated contacts are re-added/re-updated with original value in Marketing Cloud

I encounter an issue with Marketing Cloud when I delete/update contacts, the contacts are always uploaded back to Marketing Cloud (or the original value updated back). Currently our contacts are ...
0
votes
1answer
34 views

In Aura Components, is it possible to subscribe and unsubscribe to message channels?

Currently I'm playing around with the Lightning Message Service. I've noticed tha online tutorials for using LMS with both VisualForce and Lightning Web Components demonstrate publish, subscribe, and ...
0
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1answer
15 views

Use subscriber attributes in automation studio with SSJS

I want to save the subscriber from a DE in a new DE, who have birthday today. The birth date ist not saved in in the DE, so I want to use it from the profile center. var newsletterDE = DataExtension....
0
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1answer
28 views

Cloudpages rules for displaying smart capture form

I'm looking for a way to build a rule inside of a cloudpage saying...if a subscriber filled out any smart capture form previously, then that subscriber will no longer see any forms/will not be ...
0
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0answers
29 views

Salesforce to Salesforce - Get Notification of Updated Knowledge Articles

I am trying to send notifications of the article name and id of an article that changed in one salesforce environment to another salesforce environment. The purpose of sending the notification it to ...
0
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0answers
16 views

Why does SFMC Subscriber History Show Test Sends?

When I am looking at "Subscriber History" in Marketing Cloud I can see the test sends that I sent using the preview and test feature. If it was a test send why is it appearing under "Subscriber ...
0
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0answers
27 views

Impact of Subscriber status NULL

I have some email addresses with status "null" in the All Subscriber list. Can emails be delivered on this status? I ask because I have a gap and I wonder why I have so few sendings and I have noticed ...
0
votes
1answer
40 views

SFMC - Transactional Messaging API - Subscriber status

We would like to send an order confirmation to anyone who makes a purchase. Even if that user does not have an active status because of a bounce in an earlier mail. Does the Transactional Messaging ...
0
votes
1answer
30 views

How to add values of column from data extension to profile attributes in all subscribers

I have performed following steps 1. Connected Salesforce CRM to marketing cloud. 2. Created one Salesforce data extension named"test_DE" from Salesforce synchronise contact data extension using ...
0
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0answers
13 views

Downloading Debug Logs in Subscriber Org

Recently my team was given access to a customer's org to investigate an issue. We were able to log into the subscriber's org with using the LMA. We were able to see the debug logs inside our package ...
0
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0answers
11 views

Managing preferences for multiple unique subscribers with the same e-mail address

This is in reference to the SFMC function of Dedupe subscribers. A previous post says "that SFMC de-dupes by Email Address, not Subscriber Key. So if you have the same email address with multiple ...
0
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0answers
16 views

Is there any limit in creating fields in Profile managent

I want to display about 250 fields in the All Subscribers list. So is it possible to do that or is there any restriction on the number that can be displayed.
0
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0answers
37 views

Cannot get subscribers from publication (AMPScript) - Custom Preference Center

I am trying to make a custom preference center, where users can see a list of all publication lists in the business unit they belong to and then choose to subscribe/unsubscribe to such lists. What I ...
0
votes
1answer
57 views

How to allow resubscription in marketing cloud

I have created a custom one-click unsubscribe page, through which a user can unsubscribe from the campaign.Is there any way that we can allow re-subscription of that user. Or what are the re-...
0
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2answers
42 views

Trace how Subscriber email is being changed?

Doing some audits I have noticed there are some Subscribers that have their email address changed to some internal email address (company addresses usually used for testing). We can't figure out why ...
0
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0answers
20 views

Connect unsubscribes from custom preference centre to all subscribers in marketing cloud?

How do we go about reflecting the subscriber status that is recorded within our sales cloud data from a custom preference centre to our all subscribers list in marketing cloud? I understand this can ...
0
votes
1answer
51 views

Find out how many emails were send to a Subscriber Key from all the child BU on a daily Basis

We want to create a suppression list for marketing communication. As part of which We want to find out if any Subscriber Key has received any email from any of the Child BUs in our org. Is it possible ...
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0answers
10 views

Unable to Subscribe to Report for one of my Users

I created a report for my Management level users, and they wanted me to add another user. I had no problems adding the management users, but when I went to add the ancillary user, I got this error. I'...
0
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0answers
25 views

Marketing Cloud - Subscriber Filter Schedule

I have 2 BU and 1 parent BU. In the parent BU, all Subscribers can be viewed. For each of the child BUs, I would like only respective Subscribers to be accessible. For this - I am using Subscriber ...
0
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0answers
8 views

Global Report NO LONGER Global

I created a Global Report for all my users that was working just fine. In the last couple weeks, two of my users stopped getting the report. I went to log in as one of them to find out why they ...
0
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0answers
90 views

FuelSDK C# API Permission Failed

Currently using the latest FuelSDK from Nuget. Creating the client as such: var parameters = new NameValueCollection { { "clientId", ...
0
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0answers
11 views

update dashboard every one hour

How can we update dashboard every one hour? I tried to update it from subscribe button, but normal subscribe makes it possible to update dashboard automatically only one time in one day. I wanna ...
0
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1answer
33 views

Report that shows the last date sent per contact

I would like to remove dormant subscribers from Salesforce Marketing Cloud. To that end, is there a way to build a report that can show me "last send date" and "total sends" by subscribers? Thanks!
0
votes
1answer
19 views

Is there a way to 'reseed' the SubscriberID

We've had a few mergers in the last few years and have migrated SFMC accounts twice. The problem is that we now have subscriberID's with multiple SubscriberKeys. They are obviously still unique within ...
0
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0answers
355 views

Understanding who is consuming Platform Events, and how much, is it possible?

When a platform event is fired, it is consumed from whichever client is subscribed to its specific channel. If a single event is fired and consumed by 5 consumers, it will count 5 against the Daily ...
0
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0answers
148 views

How to Create a List (via APIs) from a Large CSV in Marketing Cloud

I wrote some code to interact with Marketing Cloud's SOAP API to create a List and populate Subscribers by importing a CSV file. The code works fine for CSVs up to a couple of thousand records. I ...