Questions tagged [subscriber]

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54 questions with no upvoted or accepted answers
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4
votes
0answers
49 views

Managed Package: Prevent Push Upgrade but from subscriber's org side

Looking for a way to block push upgrade (prevent from happening) but from the subscriber's org side, i.e. let client manage package version manually. As a package provider when we are pushing ...
3
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1answer
44 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
2
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1answer
171 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
2
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0answers
107 views

How to tell if Platform Cache is available in package?

If I include a Cache Partition in my managed package but don't activate it in the subscriber org (i.e. subscriber has not purchased a license), how do I check if I should be hitting the cache or not? ...
1
vote
1answer
33 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
1
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0answers
23 views

How can I use Salesforce SOAP APIs to pull the org name for an org subscribing to my managed package?

Background: I threw together a quick script to pull AppAnalytics logs from my LMA programmatically via python. This part is working just fine. I am including my script here in case it helps someone ...
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0answers
22 views

Can I improve this Custom Subscription Center that uses lists?

We have 3 subscription lists called: promotions, newsletter and pharmaceutical advice. As our client doesn't like the standard preference center, he asked us to custom-built it. So far the ...
1
vote
1answer
81 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
1
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1answer
39 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
1
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0answers
151 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
1
vote
1answer
38 views

Display subscription in email

I want to pull a subscriber's list of subscriptions into a re-engagement email sent via Marketing Cloud. e.g. Hi You are subscribed to: xx xx xx How do I pull this information through into the ...
1
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1answer
216 views

Multiple email addresses to one persona

We are building a data model in marketing cloud where one individual could have multiple email addresses. I have referenced the link below but wanted to know if anyone has implemented this type of ...
1
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0answers
888 views

Marketing Cloud : What is the correct Subscriber status for 'bounced' emails

I am trying to mass update a list of imported subscribers in Marketing Cloud to set their Status "Bounced". According to the Salesforce MC Subscriber doc the correct status is indeed "Bounced" (...
1
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1answer
697 views

Channel Address Order in Email Sends

I am updating an email address in a Contact DE and then sending to a target DE that is updated with the new email address via a query. I want the email to be sent to that new email address and not the ...
1
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0answers
43 views

ExactTarget: Efficient way to get list unsubscriber/resubscribers

I am using python FuelSDK to retrieve the latest subscribers status for each list. Currently, I am using the ModifiedDate to filter subscribers to only get subscribers who have been modified since ...
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2answers
425 views

How to sync CRM Lead Object to MC All Subscribers

Whenever a new lead is created in SF CRM, that lead will be added as new subscriber in MC. Is this possible with Contact Builder? What are the steps.
1
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1answer
243 views

Adding 1000 subscribers to a list

I am trying to create and add multiple subscribers to a list all at the same time through the Marketing Cloud API. Currently I am able to add them individually, which works but it takes roughly 10 ...
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0answers
98 views

FuelSDK - Java - How to get the Subscriber List

In the Java FuelSDK, how can I get a list of the email address mapped to the subscriber id now being passed for conversion? If I can't do this in FuelSDK, how can I do it with another API? Can I get ...
1
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1answer
685 views

How are Data Extension fileds mapped to All Subscribers when sending a message?

I have a conceptual question: When sending to a Data Extension, the contacts sent to are automatically added to All Subscribers by their Subscriber Key. As far as I understood, no other fields from ...
1
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0answers
80 views

Access the subscribers functionality in the salesforce community

I want to access the subscribers functionality on the community which is used by the Licence Management App by a visualforce page. Visualforce Page: <apex:page > <script> ...
1
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2answers
344 views

SalesForce Marketing Cloud / Exact Target: Create Subscriber in List via SOAP, but not showing up in list

I am trying to create a subscriber using the SalesForce Marketing Cloud/Exact Target SOAP API. My subscriber is successfully being created, but they are not appearing in the specified list (only ...
1
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2answers
597 views

How do I update email addresses in All Subscribers in Marketing Cloud?

Data is imported from source systems into SFMC data extensions and email address details that customers have updated in the source systems propagate to data extensions, but not to All Subscribers. ...
0
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0answers
6 views

Connect unsubscribes from custom preference centre to all subscribers in marketing cloud?

How do we go about reflecting the subscriber status that is recorded within our sales cloud data from a custom preference centre to our all subscribers list in marketing cloud? I understand this can ...
0
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1answer
33 views

Find out how many emails were send to a Subscriber Key from all the child BU on a daily Basis

We want to create a suppression list for marketing communication. As part of which We want to find out if any Subscriber Key has received any email from any of the Child BUs in our org. Is it possible ...
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0answers
10 views

Unable to Subscribe to Report for one of my Users

I created a report for my Management level users, and they wanted me to add another user. I had no problems adding the management users, but when I went to add the ancillary user, I got this error. I'...
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0answers
18 views

Marketing Cloud - Subscriber Filter Schedule

I have 2 BU and 1 parent BU. In the parent BU, all Subscribers can be viewed. For each of the child BUs, I would like only respective Subscribers to be accessible. For this - I am using Subscriber ...
0
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0answers
8 views

Global Report NO LONGER Global

I created a Global Report for all my users that was working just fine. In the last couple weeks, two of my users stopped getting the report. I went to log in as one of them to find out why they ...
0
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0answers
47 views

FuelSDK C# API Permission Failed

Currently using the latest FuelSDK from Nuget. Creating the client as such: var parameters = new NameValueCollection { { "clientId", ...
0
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0answers
11 views

update dashboard every one hour

How can we update dashboard every one hour? I tried to update it from subscribe button, but normal subscribe makes it possible to update dashboard automatically only one time in one day. I wanna ...
0
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0answers
44 views

Define a Subscriber Filter in Marketing Cloud with MC Connect

I have 2 SFMC BU under 1 main parent BU. I also have 2 separate Salesforce Sales Cloud orgs to be connected to each of the 2 child BUs (we will enable the multi-org configuration for Sales/Marketing ...
0
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0answers
21 views

Use Free License Profile to restrict subscriber support (“Grant Login Access”) to my app

When a customer installs my Managed Package I as the ISV get powerful access to his Org. The access is not restricted to my app and its metadata but by the profile of the user that grants access. To ...
0
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1answer
30 views

Report that shows the last date sent per contact

I would like to remove dormant subscribers from Salesforce Marketing Cloud. To that end, is there a way to build a report that can show me "last send date" and "total sends" by subscribers? Thanks!
0
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1answer
18 views

Is there a way to 'reseed' the SubscriberID

We've had a few mergers in the last few years and have migrated SFMC accounts twice. The problem is that we now have subscriberID's with multiple SubscriberKeys. They are obviously still unique within ...
0
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0answers
213 views

Understanding who is consuming Platform Events, and how much, is it possible?

When a platform event is fired, it is consumed from whichever client is subscribed to its specific channel. If a single event is fired and consumed by 5 consumers, it will count 5 against the Daily ...
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0answers
72 views

How to Create a List (via APIs) from a Large CSV in Marketing Cloud

I wrote some code to interact with Marketing Cloud's SOAP API to create a List and populate Subscribers by importing a CSV file. The code works fine for CSVs up to a couple of thousand records. I ...
0
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1answer
243 views

Fail to update Email Address in All Subscribers via Import Activity

We need to update the email address of users in All Subscribers, so we used the following aproach: Populate a DE with the users to update, saving Subscriber Key and new email address. Export the DE ...
0
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1answer
54 views

Is there any way to output SOAP Envelope when using Python Fuel-SDK?

Would anyone know if there is a way to output the SOAP Envelope that is generated when using the Pythin Fuel-SDK, e.g. the SOAP envelope when making the below call: getSub = ET_Client.ET_Subscriber() ...
0
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1answer
38 views

Query Deleted Subscriber in All Subscriber List In MC

Is there a way to query MC to identify if a subscriber was deleted from the All subscriber list at any point in time? Thanks
0
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1answer
47 views

Journey Builder re-entry

I just want to clarify the following: we are trying to create the journey which lasts exactly one month (1.11.18-30.11.18) which means basically 5 emails. We want to send an email to our subscribers ...
0
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1answer
416 views

de duplicate if you have the same email address with multiple Subscriber keys

I have a general question on journey builder and Email sends. If we have e,g, a publication list where we have subscribers email address with multiple Subscriber keys. I understand that Journey ...
0
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2answers
780 views

SFMC user not added to All Subscriber List

my expecttaion was once i sended an email to a new subscriber he gets automatically added to the all Subscriber list. Emails are received. I now sended emails to new subscriber with Subscriber KEy ...
0
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0answers
74 views

Data Import not importing full amount - only existing susbcribers

We get files placed on our FTP to use as data extensions for email campaigns. I have a custom automation with 4 steps (using a combination of query activities, ampscript and SSJS): Import File to ...
0
votes
1answer
329 views

Managed Package: How to make picklist options not editable and not delitable by subscriber

We have a bunch of picklist fields in our managed package. And some of those options are hardcoded inside Apex classes, e.g. if Status__c = 'Active' etc. My concern is that after package ...
0
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1answer
44 views

Is it possible for the server to send messages to Lightning Components?

Let's say I have a component c:Widget which is being displayed in some user's browser. c:Widget displays the contents a Widget__c record. Let's say something causes the Widget__c record to update on ...
0
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2answers
519 views

Marketing REST API : Subscribe / Edit user to a list

I am trying to figure out how to add a user to a list using the REST API and not the Soap API. I am unsure why the REST API has different functionality that the Soap API. I would like to add a ...
0
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1answer
2k views

Insert/ Update new rows from one data extension to another via query

I am new to SQL and I would like to know how can I insert/update rows in a specific column (e.g only email address) to another data extension via query. What I am trying to do is to update any new ...
0
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1answer
125 views

With the email address as the subscriber key, what happens if a user fills out a subscription form and they are already in Marketing Cloud?

We currently have "email address" as the subscriber key in Marketing Cloud. Lets say we have Bob Smith already has a subscriber in the system: Email: bobsmith@gmail.com - First Name: Bob - Last Name:...
0
votes
1answer
146 views

Filter Subscribers by attribute values via SOAP API

I’m trying to retrieve subscribers using a filter on the attribute called “FirstName” via SOAP API. “FirstName” attribute is there in the Marketing Cloud instance. When I try to use the retrieve ...
0
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0answers
306 views

Adding Subscribers in all subscriber list but they are not searchable

I am trying to add subscribers lists. I have imported them about 20 k records. When I check the number of records, It provides the correct number. It still shows the wrong list size (244) When I try ...
0
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2answers
195 views

Subscriber Deduplication

When creating subscribers through SOAP API, how do ensure that subscribers won't be added as duplicate? In the Best Practice example code they just ads the subscriber: https://developer.salesforce....