Questions tagged [subscriber]

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4
votes
2answers
2k views

Issue with using ContactID as subscriber key in Marketing Cloud

We have set up our Sales Cloud - Marketing Cloud integration where Contact ID is used as the subscriber key. What we've noticed is when we have contact ID as the subscriber relationship on our ...
3
votes
2answers
2k views

Is there a way to update MobileConnect Subscription Data from a Data Extension?

I have noticed a sizeable chunk of data imported into MobileConnect has an incorrect Opt-in and Opt-out status. I would like to correct the data, but don't want to do so manually on thousands of ...
1
vote
1answer
766 views

Delete All Subscriber and Upload Lists again

everybody, in the last weeks we have defined addresses from the All Subscriber List that we want to keep and a number of 400k that we would delete. The users we want to keep are divided into 4 ...
0
votes
1answer
436 views

Can a data retention policy be applied to the all subscribers list?

Was asked this question recently and suspect the answer is no because the data retention policy can only be applied to data extensions and not lists. Would be helpful to confirm this. Thanks
3
votes
1answer
871 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
5
votes
1answer
872 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
0
votes
1answer
3k views

Queries on 'All subscribers' attributes in Marketing Cloud

I have an attribute called CardId in my all subscribers list and want to query it, but I get the following error if I do so: "The query syntax is invalid" Invalid column name 'CardId'. This is the ...
4
votes
1answer
585 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
1
vote
1answer
333 views

SOAP request to create a Triggered Send (AMPScript, sendable Data Extension, subscriber List)

I'm trying to create a Triggered Send without using the MarketingCloud UI. The triggered send is using an AMPScript email and a Subscriber List to honor or not certain emails. However this is a ...
1
vote
1answer
174 views

Marketing Cloud SOAP API Get Subscriber Specific Email Metrics

I'm currently working with the Marketing Cloud SOAP API to retrieve email metrics sent from the Journey Builder. I am able to do this, but it appears that the metrics I receive are related to the sum ...
0
votes
2answers
1k views

SFMC user not added to All Subscriber List

my expecttaion was once i sended an email to a new subscriber he gets automatically added to the all Subscriber list. Emails are received. I now sended emails to new subscriber with Subscriber KEy ...
0
votes
1answer
691 views

Activate a Subscriber from Server Side Javascript

Is there a way to Activate a subscriber using Server Side Javascript or Ampscript. I am able to Unsubscribe an Active subscriber but not able to Activate an Unsubscribe subscriber in SFMC. Is there a ...
0
votes
1answer
351 views

Automatically update Profile attributes

What is the easiest way to update profile attributes included in _Subscribers list without exporting, updating and uploading the subscribers again?
0
votes
1answer
2k views

Insert/ Update new rows from one data extension to another via query

I am new to SQL and I would like to know how can I insert/update rows in a specific column (e.g only email address) to another data extension via query. What I am trying to do is to update any new ...
0
votes
1answer
67 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...