Questions tagged [subscriber]

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1answer
56 views

Unsubscribing only from publication list not all subscribers

So my unsub page is located at the parent BU and we unsubscribe based on child BU's. We have a specific child BU that will be implementing publication lists so im trying to unsubscribe from the child'...
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2answers
29 views

Minimal Salesforce License to use LMA and Subscriber Support

I couldn't find any information on what's the minimum Salesforce license to grant a support person permissions to do Subscriber Support in the LMA. Can someone please point me to such information?
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2answers
780 views

SFMC user not added to All Subscriber List

my expecttaion was once i sended an email to a new subscriber he gets automatically added to the all Subscriber list. Emails are received. I now sended emails to new subscriber with Subscriber KEy ...
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0answers
5 views

Connect unsubscribes from custom preference centre to all subscribers in marketing cloud?

How do we go about reflecting the subscriber status that is recorded within our sales cloud data from a custom preference centre to our all subscribers list in marketing cloud? I understand this can ...
0
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1answer
33 views

Find out how many emails were send to a Subscriber Key from all the child BU on a daily Basis

We want to create a suppression list for marketing communication. As part of which We want to find out if any Subscriber Key has received any email from any of the Child BUs in our org. Is it possible ...
1
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1answer
695 views

Channel Address Order in Email Sends

I am updating an email address in a Contact DE and then sending to a target DE that is updated with the new email address via a query. I want the email to be sent to that new email address and not the ...
1
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2answers
596 views

How do I update email addresses in All Subscribers in Marketing Cloud?

Data is imported from source systems into SFMC data extensions and email address details that customers have updated in the source systems propagate to data extensions, but not to All Subscribers. ...
1
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1answer
44 views

Why is a Custom Preference Center required for Multi-Org Accounts?

One of my clients has a Multi-Org account and I am trying to explain why they need a custom Preference Center. I checked the documentation: https://help.salesforce.com/articleView?id=...
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1answer
21 views

Which object shows “Chatter Following” data?

I'm trying to import chatter data into an org. As part of that, I'm trying to import data on which users are following which users. Which object shows that relationship? I'm looking for API names if ...
1
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1answer
32 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
4
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1answer
630 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
1
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1answer
40 views

Import Contacts Error - “RestrictedContactStatus” ERROR

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list. The issue is that some contacts ...
4
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1answer
358 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
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0answers
10 views

Unable to Subscribe to Report for one of my Users

I created a report for my Management level users, and they wanted me to add another user. I had no problems adding the management users, but when I went to add the ancillary user, I got this error. I'...
1
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0answers
23 views

How can I use Salesforce SOAP APIs to pull the org name for an org subscribing to my managed package?

Background: I threw together a quick script to pull AppAnalytics logs from my LMA programmatically via python. This part is working just fine. I am including my script here in case it helps someone ...
0
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1answer
413 views

de duplicate if you have the same email address with multiple Subscriber keys

I have a general question on journey builder and Email sends. If we have e,g, a publication list where we have subscribers email address with multiple Subscriber keys. I understand that Journey ...
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0answers
18 views

Marketing Cloud - Subscriber Filter Schedule

I have 2 BU and 1 parent BU. In the parent BU, all Subscribers can be viewed. For each of the child BUs, I would like only respective Subscribers to be accessible. For this - I am using Subscriber ...
1
vote
1answer
685 views

How are Data Extension fileds mapped to All Subscribers when sending a message?

I have a conceptual question: When sending to a Data Extension, the contacts sent to are automatically added to All Subscribers by their Subscriber Key. As far as I understood, no other fields from ...
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2answers
519 views

Marketing REST API : Subscribe / Edit user to a list

I am trying to figure out how to add a user to a list using the REST API and not the Soap API. I am unsure why the REST API has different functionality that the Soap API. I would like to add a ...
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0answers
8 views

Global Report NO LONGER Global

I created a Global Report for all my users that was working just fine. In the last couple weeks, two of my users stopped getting the report. I went to log in as one of them to find out why they ...
0
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2answers
57 views

How to Delete Subscribers From All Subscribers list

In my account have 1 million subscribers are available, i want to delete ALL Subscribers, From Email > subscribers > all subscribers (here i have 1 million) subscribers how to delete all subscribers.
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0answers
47 views

FuelSDK C# API Permission Failed

Currently using the latest FuelSDK from Nuget. Creating the client as such: var parameters = new NameValueCollection { { "clientId", ...
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0answers
11 views

update dashboard every one hour

How can we update dashboard every one hour? I tried to update it from subscribe button, but normal subscribe makes it possible to update dashboard automatically only one time in one day. I wanna ...
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2answers
116 views

How to delete All contact under contact builder in marketing cloud?

We have bulk contact approx 1 million and we want to delete these all contacts from the marketing cloud so how we can delete these contacts from marketing cloud?
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2answers
423 views

How to sync CRM Lead Object to MC All Subscribers

Whenever a new lead is created in SF CRM, that lead will be added as new subscriber in MC. Is this possible with Contact Builder? What are the steps.
1
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2answers
344 views

SalesForce Marketing Cloud / Exact Target: Create Subscriber in List via SOAP, but not showing up in list

I am trying to create a subscriber using the SalesForce Marketing Cloud/Exact Target SOAP API. My subscriber is successfully being created, but they are not appearing in the specified list (only ...
0
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1answer
2k views

Insert/ Update new rows from one data extension to another via query

I am new to SQL and I would like to know how can I insert/update rows in a specific column (e.g only email address) to another data extension via query. What I am trying to do is to update any new ...
1
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1answer
27 views

Is there a way to track the amount of Opens of a specific email from specific contacts?

I am trying to measure how many times did each subscriber opened a particular email. I find metric for Opens vs Unique Opens, but for all the subscribers targeted, and not for each subscriber ...
1
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0answers
22 views

Can I improve this Custom Subscription Center that uses lists?

We have 3 subscription lists called: promotions, newsletter and pharmaceutical advice. As our client doesn't like the standard preference center, he asked us to custom-built it. So far the ...
2
votes
1answer
480 views

Setting up a double opt-in without using any Subscriber List features (publication list, etc.) and just data extension - possible?

Is there a way to set up a double opt-in without the usage of Subscriber List/Publication List? Instead of the method of linking the Data Extension to the publication list, is there a way to ...
0
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1answer
55 views

How can I see to which records I am subscribed to unfollow them?

How can I see to which records I am subscribed to unfollow them on the standard Salesforce user interface? When I try to follow some record I receive this error but I don't understand how can I ...
1
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1answer
81 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
1
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1answer
73 views

Marketing Cloud SOAP API Get Subscriber Specific Email Metrics

I'm currently working with the Marketing Cloud SOAP API to retrieve email metrics sent from the Journey Builder. I am able to do this, but it appears that the metrics I receive are related to the sum ...
0
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1answer
36 views

Update Subscriber attribute at the send time

I already discussed this with support and it seems that it is not possible to update custom Subscriber attribute when sending to a data extension. For example: Subscriber attribute = "favorite ...
0
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1answer
37 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...
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0answers
43 views

Define a Subscriber Filter in Marketing Cloud with MC Connect

I have 2 SFMC BU under 1 main parent BU. I also have 2 separate Salesforce Sales Cloud orgs to be connected to each of the 2 child BUs (we will enable the multi-org configuration for Sales/Marketing ...
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0answers
21 views

Use Free License Profile to restrict subscriber support (“Grant Login Access”) to my app

When a customer installs my Managed Package I as the ISV get powerful access to his Org. The access is not restricted to my app and its metadata but by the profile of the user that grants access. To ...
0
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1answer
28 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
0
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1answer
29 views

Report that shows the last date sent per contact

I would like to remove dormant subscribers from Salesforce Marketing Cloud. To that end, is there a way to build a report that can show me "last send date" and "total sends" by subscribers? Thanks!
1
vote
1answer
218 views

Pulling Data from _Subscribers at BU level with SQL Query

I have a 2 Business Units setup, with a parent BU. Data is not meant to be shared between the 2. The purpose: I want to understand how to differentiate Subscribers from different BUs as they are not ...
0
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1answer
32 views

SFMC API call to 3rd party when unsubscribing

We're using a 3rd party for a refer a friend service that also has a subscriber status. We'd like to link a user's unsubscribe to the 3rd party service when a user unsubscribes through the profile ...
2
votes
1answer
155 views

Delete Subscriber records in Salesforce Marketing Cloud

We want to delete all subscriber records from "All Subscribers" which are not "Unsubscribed" or "Bounced" and created before last six months. How can we do it using automation studio?
0
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4answers
134 views

Salesforce Apex to update SFMC Subscriber status

I have to write apex code on salesforce service/sales cloud to update dynamic list of Subscribers status on Marketing cloud (SFMC), I will be having list of contactkey from marketing cloud (SOQL ...
0
votes
1answer
31 views

Get SMS Subscriber Count By Area Code

I want the mobile connect SMS subscriber count by area code to visualize them on a map. I've checked the Data View: SubscriberSMS to find is there any field like a "Locale" which will help me to ...
2
votes
1answer
264 views

Control Group inside Marketing Cloud

I need to create a control group inside Marketing Cloud. A control group would be a subgroup of a data extension to whom I would not send campaign information. Example: If I had a DE with 500 campaign ...
2
votes
1answer
171 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
1
vote
1answer
39 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
3
votes
1answer
44 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
0
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1answer
18 views

Is there a way to 'reseed' the SubscriberID

We've had a few mergers in the last few years and have migrated SFMC accounts twice. The problem is that we now have subscriberID's with multiple SubscriberKeys. They are obviously still unique within ...
1
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0answers
151 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...