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Questions tagged [subscriber]

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4
votes
2answers
2k views

Issue with using ContactID as subscriber key in Marketing Cloud

We have set up our Sales Cloud - Marketing Cloud integration where Contact ID is used as the subscriber key. What we've noticed is when we have contact ID as the subscriber relationship on our ...
4
votes
1answer
611 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
4
votes
1answer
342 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
4
votes
0answers
49 views

Managed Package: Prevent Push Upgrade but from subscriber's org side

Looking for a way to block push upgrade (prevent from happening) but from the subscriber's org side, i.e. let client manage package version manually. As a package provider when we are pushing ...
3
votes
2answers
1k views

Is there a way to update MobileConnect Subscription Data from a Data Extension?

I have noticed a sizeable chunk of data imported into MobileConnect has an incorrect Opt-in and Opt-out status. I would like to correct the data, but don't want to do so manually on thousands of ...
3
votes
1answer
527 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
2answers
440 views

unsubscribed contacts from All Subscribers - Child Business Unit

I need to extract unsubscribed contacts from All Subscribers in a child Business Unit in Marketing Cloud using SQL Query. I tried to use this code, but it didn't give me any results. SELECT ...
3
votes
0answers
56 views

Is it possible for Salesforce Platform Events to cross orgs intentionally? [duplicate]

Let's say, for whatever reason(s) I have two orgs (maybe not me personally, but two businesses doing business together). Let's say org A publishes a Customer_Event__e (for whatever reasons). Would ...
3
votes
1answer
44 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
2
votes
2answers
657 views

How to clear/delete published Platform event from EventBus after sometime?

I'm publishing Platform Events using APEX Code EventBus.publish method and consuming the events in backend Java app using EventListener. Problem All the published events remains in EventBus and ...
2
votes
1answer
130 views

Delete Subscriber records in Salesforce Marketing Cloud

We want to delete all subscriber records from "All Subscribers" which are not "Unsubscribed" or "Bounced" and created before last six months. How can we do it using automation studio?
2
votes
1answer
181 views

Groups vs Data Extensions in Marketing Cloud - what's the difference?

I have created a data extension and a group in marketing cloud but not sure what is the basic difference between them? Can we use group in journey builder as entry source?
2
votes
1answer
254 views

Custom Preference Page - External Key (Generate it / Retrieve preferences)

I need to make a Custom Preference Page (for the Cloud Marketing). I know that on the Standard Preference Page you use the "QS" value in the URL, and that it is used to fetch the Preferences from the ...
2
votes
2answers
760 views

Need some clarification on Marketing Cloud and journey builder subscription status behaviour

I'm struggling to find some clear and concrete info on the following scenarios. If someone can confirm each for me, that would be much appreciated. (*See bottom for some notes). Thanks! This is in ...
2
votes
2answers
955 views

Subscriber Key with multiple Email Addresses

Is it possible to have 1 Subscriber (a single Subscriber Key) with 2 different Email Addresses? For example, the Subscriber has one address (emaila@gmail.com) for a newsletter and a second address (...
2
votes
1answer
185 views

Delete all records in All Subscribers List at once

We're doing some data cleanup here and need to delete all records from the All Subscribers List. I've seen several suggestions regarding exporting all the records from All Subscribers to a CSV, then ...
2
votes
1answer
254 views

Control Group inside Marketing Cloud

I need to create a control group inside Marketing Cloud. A control group would be a subgroup of a data extension to whom I would not send campaign information. Example: If I had a DE with 500 campaign ...
2
votes
1answer
462 views

Setting up a double opt-in without using any Subscriber List features (publication list, etc.) and just data extension - possible?

Is there a way to set up a double opt-in without the usage of Subscriber List/Publication List? Instead of the method of linking the Data Extension to the publication list, is there a way to ...
2
votes
2answers
490 views

Remove subscriber(s) from list via script

I'm pretty new at SSJS, but I'm trying to run a script in automation studio that removes a subscriber from a list via the unsubscribe function (see: https://developer.salesforce.com/docs/atlas.en-us....
2
votes
3answers
527 views

Subscriber status using REST API

Is there a way to retrieve the Susbcriber status using REST API, we could only achive this by 'embeding' a SOAP call in a rest request.
2
votes
1answer
585 views

API Permission Failed (7) when activating a Subscriber

I am trying to re-activate a subscriber, who I have previously unsubscribed using LogUnsubEvent from the 'All Subscribers' list. To do this I am trying to update the Subscriber's Status field, using ...
2
votes
1answer
396 views

Unsubscribe from a BU level, not enteprise level

How can I make this work? SET @subscriber = CreateObject('Subscriber') SetObjectProperty(@subscriber,'EmailAddress', EMAIL_ADDRESS) SetObjectProperty(@subscriber,'SubscriberKey', EMAIL_ADDRESS) ...
2
votes
1answer
80 views

Check whether Marketing Cloud subscriber attribute is required or not

I am trying to create marketing Cloud subscriber using SOAP API. With in this process I need identify the subscriber attributes which are required. But when I retrieve susbcriber attributes as this , ...
2
votes
1answer
159 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
2
votes
0answers
106 views

How to tell if Platform Cache is available in package?

If I include a Cache Partition in my managed package but don't activate it in the subscriber org (i.e. subscriber has not purchased a license), how do I check if I should be hitting the cache or not? ...
1
vote
1answer
620 views

Delete All Subscriber and Upload Lists again

everybody, in the last weeks we have defined addresses from the All Subscriber List that we want to keep and a number of 400k that we would delete. The users we want to keep are divided into 4 ...
1
vote
1answer
459 views

Update to “undeliverable” status from subscribers

I was facing the issue of importing a list to "All Subscribers" with the status Undeliverable. The problem is that the keyword "Undeliverable" do not exist in order to update the subscriber status. I'...
1
vote
1answer
31 views

Import Contacts Error - “RestrictedContactStatus” ERROR

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list. The issue is that some contacts ...
1
vote
1answer
27 views

Is there a way to track the amount of Opens of a specific email from specific contacts?

I am trying to measure how many times did each subscriber opened a particular email. I find metric for Opens vs Unique Opens, but for all the subscribers targeted, and not for each subscriber ...
1
vote
1answer
64 views

Marketing Cloud SOAP API Get Subscriber Specific Email Metrics

I'm currently working with the Marketing Cloud SOAP API to retrieve email metrics sent from the Journey Builder. I am able to do this, but it appears that the metrics I receive are related to the sum ...
1
vote
1answer
59 views

Get a value from Array output

Using the below property I'm able to get Subscriber Properties. var results = Subscriber.Retrieve({Property:"SubscriberKey",SimpleOperator:"equals",Value:Sk}); The results output is an array. How ...
1
vote
1answer
373 views

Triggered Send Subscriber Relationship Issue

Is anybody able to confirm when you setup a Triggered Send Data Extension Template, it gives you the option to select a subscriber send relationship as your subscriber key, but in my case when I ...
1
vote
1answer
291 views

Merging subscriberkeys and records

We are facing a issue, where we want to be able to merge records for 2 or more subscriber keys. We know that this is not a standard functionality, so how should we best approach this? The key element ...
1
vote
1answer
40 views

Why is a Custom Preference Center required for Multi-Org Accounts?

One of my clients has a Multi-Org account and I am trying to explain why they need a custom Preference Center. I checked the documentation: https://help.salesforce.com/articleView?id=...
1
vote
1answer
186 views

Pulling Data from _Subscribers at BU level with SQL Query

I have a 2 Business Units setup, with a parent BU. Data is not meant to be shared between the 2. The purpose: I want to understand how to differentiate Subscribers from different BUs as they are not ...
1
vote
1answer
3k views

Update Mobile Connect SMS Opt In/Opt Out status with imports to MobileSubscription

My client has their own LOPD legalese database, and they want to update the standard logic that Marketing Cloud has when a subscriber perform an SMS Opt-in/Opt-out. The solution to implement that is ...
1
vote
1answer
120 views

How to access logs for a scheduled job of a managed package in the subscriber org?

I have subscriber access for the org and have also created debug logs for the particular classes I need logs for. However, the scheduled job that runs still has the logs obfuscated. I can see the ...
1
vote
1answer
211 views

Merge different Data Extensions without a common value

I have two different Data Extensions that I would like to merge together. I have on one side the Subscribers data and on other side voucher code table. I would like to assign to every customer ...
1
vote
1answer
870 views

Single Sign-On Error when viewing Subscriber org in LMA

I am getting a Single Sign-On Error when attempting to view one specific Subscriber Organization in the LMA (License Management Application) The error message is: We can't log you in. Check for an ...
1
vote
1answer
146 views

How to resubscribe user after a soft bounce

I recently had a subscriber reach out because they stopped receiving our email updates and they were not sure why. When I locate their details under 'All Subscribers' I can see that they have had 3 ...
1
vote
1answer
30 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
1
vote
0answers
22 views

How can I use Salesforce SOAP APIs to pull the org name for an org subscribing to my managed package?

Background: I threw together a quick script to pull AppAnalytics logs from my LMA programmatically via python. This part is working just fine. I am including my script here in case it helps someone ...
1
vote
0answers
22 views

Can I improve this Custom Subscription Center that uses lists?

We have 3 subscription lists called: promotions, newsletter and pharmaceutical advice. As our client doesn't like the standard preference center, he asked us to custom-built it. So far the ...
1
vote
1answer
71 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
1
vote
1answer
38 views

Fill Subscribers Custom field with fields in a Data Extension

In Marketing Cloud, I have a custom field in Subscribers that I need to fill the value from another custom field in a Data Extension. This Data Extension have contacts that will become subscribers, ...
1
vote
0answers
140 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
1
vote
1answer
118 views

Removing Subscriber from Suppression list

Im trying to remove a subscriber from a suppression list, but when i execute the code, i get the status code as "OK" but the subscriber is not getting removed from the suppression list. Any idea what ...
1
vote
1answer
209 views

Add as Subscriber + Update Data Extension

I would like to use both Web Collect and DEManager at the same time. All my leads currently come in via DEManager so I can kick off a journey. When the journey sends an email, these contacts are ...
1
vote
1answer
38 views

Display subscription in email

I want to pull a subscriber's list of subscriptions into a re-engagement email sent via Marketing Cloud. e.g. Hi You are subscribed to: xx xx xx How do I pull this information through into the ...
1
vote
1answer
207 views

Multiple email addresses to one persona

We are building a data model in marketing cloud where one individual could have multiple email addresses. I have referenced the link below but wanted to know if anyone has implemented this type of ...