Questions tagged [subscriber-key]

A subscriber key is a text field that contains a value that uniquely identifies a subscriber in your Marketing Cloud account

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14 views

Get Relation between Subscriber ID and Subscriber Key

Someone knows how to get the relationship between the SubscriberId and the SubscriberKey,and get this information in a file or DE? Thanks
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1answer
58 views

Updating Subscriber(Contact) key in Marketing Cloud

Currently, we use Subscriber key= Email Address = Contact Key; We are planning to use Salesforce Contact ID as Subscriber key/ContactKey. Is there a way to mass update Subscriber key value for all our ...
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22 views

Two data extension with different Subscriber Key

The scenario is this: We are using the SFMC connector to create a Data extension with contacts to receive communications. The subscriber key for this Data extension is Salesforce ID. In parallel to ...
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31 views

Has anyone updated Subscriber Key in Marketing Cloud? [duplicate]

we are in the process of connecting Service and Marketing Clouds. We have already subscribers and UN-subscriber List in CSV. In future we r going to Triggered Journeys from updates in Service Cloud. ...
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36 views

How to manage Contact Keys created before connecting MC to SF

Our MC wasn't connected to SF in the last year. Therefore the contact key value that has been used is email address. Now we have purchased a SF account license and we are planning to connect it with ...
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18 views

Connecting Contacts when Email Addresses Match but Subscriber Keys do not in Multi-Org

Trying to get ahead of the curve at my Company and we are in the process of connecting multiple CRMs to our Marketing Cloud. So my question is how do we connect contacts that we know are the same ...
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67 views

How do we force Email Studio to use the supplied email address in the data extension even with an existing Subscriber Key in the All Subscribers List?

My question comes from the fact that when sending an email with a Data Extension as the source, Email Studio pulls up the related existing Subscriber Key in the All Subscribers list to get the email ...
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36 views

Line Contact Key Updates in Group Connect

our requirement is we need to send a message when active in LINE account and should not send when not active using journey builder. In the journey, before we send LINE message we check the LINE status ...
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26 views

How is the section “All Contacts” populated in Salesforce Marketing Cloud? [duplicate]

I'll explain my doubts about All Contacts. I have a Synchronized Data Source Account and Synchronized Data Source Contact. In the Synchronized Data Source Contact there is the following filter: All ...
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22 views

Marketing Cloud Subscriber Key Setup [closed]

Good Afternoon StackExchange, A client is currently in the process of implementing Salesforce Marketing Cloud and have begun by tackling the pre-requisites (i.e. Marketing Cloud Connect + Subscriber ...
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40 views

One hard bounce should mark subscriber to Held status instead of waiting for 3 bounces to happen. Is it possible in SFMC

Can We mark one Hard bounce to Held status to avoid further bounces to happen and if they update their email address then I should able to mark them Active again. How to achieve this in SFMC
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30 views

UpsertDE with Composite Primary Key for Journey Activity Tracker

I'm attempting to create a Journey Activity tracker for a DE with a Composite Primary key of [Subscriber Key], ContractID, and ContactId. Here is what I've attempted to insert within each email and it ...
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55 views

Marketing Cloud ContactID, where do I find this?

how do i access the "contactID" in SQL in the Marketing Cloud ? what data view is it in? when looking at contact builder I see data like this. Contact Contact ID: 1030837 Contact Key: ...
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35 views

We have 2 records with the same SubscriberKey in a DE. How to track interaction data for each record?

The send is done in a journey so we were not able to differentiate between the records based on JOBID. I am aware that Batch ID does differ, but how to I map which batchID corresponds to what records ...
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1answer
67 views

Which ID do I need to use as Subscriber Key in Marketing Cloud to keep in sync with Service/Sales Cloud?

I'm currently about to start an IP warm-up for Marketing Cloud and I have done the following: Imported my warm-up dataset to Service Cloud (to obtain Contact ID) Exported the dataset from Service ...
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29 views

Get SuscriberKey field name that relates to a field in a Data Extension

So in Marketing Cloud I'm trying to get the field name from a data extension that is the relationship to the SubscriberKey; E.g. let's say I know the DE customer key and I retrieve all fields via ...
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26 views

Marketing Cloud SubscriberKey match when creating a Salesforce Lead

Migrating Pardot to SFMC. The Business doesn't want to have all Leads in Salesforce (they are used to Prsopect in Pardot) 3 Quick Questions:  If we use the Pardot_Prospect_ID or an email as ...
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134 views

Using Salesforce Contact ID as Marketing Cloud Subscriber Key - what are the consequences?

Context - this is an entirely new setup with Service Cloud and Marketing Cloud. I understand that we'll need to use the Salesforce Contact ID as our Marketing Cloud Subscriber Key in order to deliver ...
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Changing Subscriber Keys and syncing historical email data back to the CRM

We're moving our DB of record from our old system (Banner) to Salesforce. During the last 4 years or so, we have used Banner-generated IDs, (Constituent ID) as Subscriber Keys. Now we're connecting ...
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1answer
55 views

Combination of two fields as a unique key in all_subscriber list

we have a subscriber key as a unique key in the all subscriber list. I want the combination of the two fields as the unique field in the all_subscribers list. Say (SubscribeKey + EmailAddress) as a ...
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2answers
47 views

All Subscribers search is not showing all the attribute values from data extension ,despite data extension having values

Using SFMC-SOAP API I was able to do the following Steps that were successfully done prior to hitting the problem: Create a DataExtension where we had 3 distinct attributes namely Subscriber Key, ...
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1answer
60 views

Find out how many emails were send to a Subscriber Key from all the child BU on a daily Basis

We want to create a suppression list for marketing communication. As part of which We want to find out if any Subscriber Key has received any email from any of the Child BUs in our org. Is it possible ...
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1answer
182 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
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3answers
116 views

Query did not opens in the past 180 days

I have the following query to find all subscribers that have not opened in the past 180 days: Target Data extension has: SUBSCRIBER RELATIONSHIP ContactKey relates to Subscribers on Subscriber Key ...
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3answers
470 views

Is the email in All Subscribers preferred to the one in the sendable Data Extension?

I noticed that in my last send, even though the contact with the same Subscriber Key had changed her email address, the Marketing Cloud has communicated with her using the email on her All Subscriber ...
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1answer
249 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
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1answer
283 views

Recipients with different keys but same email asking for Unsubscribe From All

In our Marketing Cloud's data model, we have defined a unique ID for each user (subscriber), but it is possible that we have the same email address for different IDs. We currently do not have a ...
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1answer
221 views

Global Unsubscribe With Varying Contact Keys

We do not use an email address as the subscriber key in our marketing cloud instance, we would love the opportunity to be able to unsubscribe a user by email address across all subscriber keys related ...
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2answers
336 views

Subscriber's %%view_email_url%% link breaking frequently/randomly

I am using the %%view_email_url%% personalization string in all my emails to provide the subscriber with an alternate view that is platform-independent. These links are going dead, increasingly over ...
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1answer
90 views

Marketing Cloud (Connect) Veeva

We want to use Marketing Cloud Connect to connect SFMC with Veeva (2 way connection). Our use case is following: Our consents are already coming to SFMC from our MDM that is already connected to ...
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1answer
89 views

SubscriberKey and exclusion data extension/ exclusion script

When we use a Data Extension as an exclusion Data extension or in an exclusion script, is it enough if we only have the "SubscriberKey" field? It is enough to exclude those contacts? Or should we also ...
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1answer
618 views

SQL to find duplicate subscribers with the same email address

My company is very soon transitioning to the use of a proprietary subscriber key - we currently use the email address as a subscriber key. I have to do some preliminary investigation into how many ...
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1answer
524 views

With Person Account activated, what Salesforce ID as Subscriber Key/Contact Key in SFMC?

When person account are activated on a Salesforce org connected to SFMC with MC Connect, what are the best practices regarding the Subscriber key and Contact key ? Should we use the (person) account ...
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39 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
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2answers
364 views

Dynamic Content in content builder - Profile attributes

For one of my clients I am trying to create a dynamic content block for the standard email footers. Since this client is sending emails in more then 70 languages, the desired solution is to have one ...
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1answer
527 views

Subscriber Key related to Multiple Emails

Can someone help clarify use case where we should have Subscriber key related to multiple email addresses? We generate our own subscriber key but we want to give a Subscriber opportunity to be ...
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1answer
102 views

Subscriber Key for Non-CRM contacts

We have the Marketing Cloud connected to our CRM (Subscriber Key = Contact ID). We have some contacts that are not available in CRM and we would like to send them email via MC. What is the best way ...
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1answer
240 views

Content Builder - Send without Subscriber key

In Exacttarget, I want to send a test email to several of my email addresses, however these do not have a set subscriber key. Before we used the "Classic content" and you had the option to go to "...
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2answers
584 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
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39 views

How to send Subscribers Key in the Cloud Page Url to Fetch / Auto Populate the Subscriber's data [duplicate]

My requirement : I want a custom profile center where in the user if click on the footer link it sends him to a page with his auto populated attribute like First Name , Last Name and the publications ...
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1answer
75 views

Get Subscription key based on customerKey

I need subscriptionKey from salesforce marketing cloud based on other field(such as email, customerId). I want to create API in which I will pass value of those field and I would like to return ...
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1answer
48 views

Help with expected behaviour when sending to a DE that has an existing SubscriberKey (ContactId from Salesforce CRM) but different email address

need some help with understanding exactly how this works. First, our setup: We have Salesforce CRM and Marketing Cloud Connector is up and running, syncing contacts over to MC We have a "Master Send ...
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2answers
160 views

Passing SubscriberKey in the SCRIPT tag

I have a Cloud page where I am invoking a code resource (using below script tag) which has all my AMPScript written - <script type="text/javascript"src="http://cloud.homes.xyz.email/...
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1answer
68 views

Can primary key & field mapped with SubscriberKey can be different in a data extension in marketing cloud?

We've created a custom object "Enquiry" in sales cloud which is child object of "Lead" object. (i.e. Lead represent a unique user) We've also deployed marketing cloud which is in sync with sales ...
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3answers
293 views

Is there a way to only send to someone from Journey Builder if they already exist on All Subscribers?

Sorry, this requires a bit of background. We are looking to setup an abandoned cart email, which will be fired from collect.js tracking code on our website. We currently use Salesforce CRM and ...
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1answer
440 views

Fail to update Email Address in All Subscribers via Import Activity

We need to update the email address of users in All Subscribers, so we used the following aproach: Populate a DE with the users to update, saving Subscriber Key and new email address. Export the DE ...
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2answers
629 views

Sending and Retrieving AmpScript Values in Email strings for Microsites

We're using personalization strings in the url for the Unsubscribe links in our emails. The url links to our Preference Center microsite and includes certain values such as Job ID, List ID, MemberID, ...
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2answers
947 views

Marketing Cloud Connect and Subscriber Key

Hi we have been using MC for a while, but not connected to SFDC. We are currently use email as subscribers key. I understand that tracking info will not come to SFDC if we don't use Contact/Lead ID ...