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Questions tagged [subscriber-key]

A subscriber key is a text field that contains a value that uniquely identifies a subscriber in your Marketing Cloud account

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Removing Duplicate Contacts from Tracking Extracts

We had a new member of our team accidentally map the wrong SubscriberKey which ended up creating ~500k duplicate contacts. We work with another vendor who ingests the tracking extracts for future ...
Lisa M's user avatar
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Unsubscribe user with one subscriber key but many email addresses

I have one user with one subscriber key but with different email addresses in a data extension. If I send through Journey builder, I can target all the email addresses by setting the field in "...
malena's user avatar
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Deleting Subscribers from Hidden Triggered Send Managed Lists in Marketing Cloud

I've followed the steps on https://help.salesforce.com/s/articleView?id=000381035&type=1 to be able to create and populate a data extension with Subscribers from the Hidden Triggered Send Managed ...
Antonio De Palma's user avatar
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Is there any way to generate a subscriberkey in combination of email and something else?

Current State: Subscribers from one of the child business units (let's call it - ChildBU_ABC) needs to be separated and we need an easy way to distinguish subscribers from this child business (so ...
kl2's user avatar
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How to use the "Update Contact" function to insert new records into another DE?

I would like to know how a contact can be introduced inside a new Data Extension after completing a Journey, without the need of having the subscriber key already inside that new Data Extension, and ...
Ferdemat's user avatar
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Is there a way to insert a contact into a Data Extension from a previous Journey?

I would like to know how a contact can be introduced inside a new Data Extension after completing a Journey, without the need of having the subscriber key already inside that new Data Extension. The ...
Ferdemat's user avatar
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37 views

Is there any way to distinguish subscribers in SFMC? [duplicate]

Current use-case: In SFMC, we have a parent BU + child BU where all subscribers eventually gets added to Add Subscribers list (shared among different BUs) which is no different than out of the box ...
kl2's user avatar
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2 answers
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Not sent (data extract) vs bounce data view

For a specific email name, a subkey did not receive the email. I started to investigate and i saw that the subkey was in the not sent table (data extract) => field Reason equals to "Held"....
ayakuza91's user avatar
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Sending Transactional Email without Subscriber key / Delay in Receiving Subscriber Key

I have a customer who wants to send transactional emails triggered by their e-commerce platform to Marketing Cloud using the Rest API. In Salesforce Marketing Cloud, they use the Journey Builder API ...
Ranger9019's user avatar
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2 answers
140 views

How can I bulk search Subscriber Keys for imported lists to Marketing Cloud?

I work at an organization that frequently hosts webinars. We use marketing cloud to send generic, full subscriber list emails promoting these events. But we also use it to send follow-up emails to ...
user132792's user avatar
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Question around duplicate email in Journey Builder

I have a question around this - I have a filtered data extension with product ID as primary key. The relationship is set to subscriber_key relates to subscribers on subscriber key. Product ID ...
James Kim's user avatar
-1 votes
1 answer
292 views

Subscriber key related to email address and Contact Key related to Contact ID

My company has created Data extensions in Marketing Cloud using the email address as related to Subscriber Key. We have recently acquire Salesforce CRM and decide to synchronise some objects (Users, ...
Lise's user avatar
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Transferring MC Subscribers from old instance to a new one

I just disconnected the MC connector from an old instance of Marketing Cloud and connected our new instance. I have the contacts and leads syncing with SF in the new instance. What is the best way ...
DBlaney's user avatar
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1 vote
1 answer
86 views

How to keep AllSubscribers email address up to date when unique identifier is a subscriberkey

Background: In our use-case, a unique identifier of a customer is a SubscriberKey. We DO NOT HAVE salesforce.com connected to SFMC. SFMC is running independent. We get all contacts in a ...
kl2's user avatar
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How to populate a dynamic value from a data extension and link it to the customer record by ContactUpdate Step in JourneyBuilder

At the end of all journeys, I have a "Update Contact" activity step that captures a hardcoded values from journey branch to a data extension (to keep a track which branch customer is ...
kl2's user avatar
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216 views

How to manage subscribers in SFMC where subscriberkey is going to change, impact on journeys and campaigns

Current subscriberKey: In SFMC, we use a unique identifier "Customer_ID" as our SubsciberKey. Use-case: There is a very small percentage of customers where "Customer_ID" may change ...
kl2's user avatar
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Not able to create record in All subscribers via SQL query activity [duplicate]

Greetings of the day! I am trying to create record in All subscribers via SQL query activity: below is my SQL query **select Email as 'Email Address', Email as 'Subscriber Key', [First Name] as 'Full ...
shailesh kumar's user avatar
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UNSUBSCRIBERS with different Subscriber Keys

I manage a central SFMC account which has 14 different Business Units, and we are dealing with a huge issue/problem, and so far we didn't have found a solution for it. Each Business Unit welcomes and ...
Pedro Nogueira's user avatar
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52 views

How to automatically delete duplicate subscribers in SFMC via an automation [duplicate]

Use-case: Currently, we are migrating subscriberkey to a uniqueID for all subscribers SFMC is being used as independent platform (NO SFDC is connected or involved). Concern: Considering, we have some ...
kl2's user avatar
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1 vote
1 answer
242 views

How to email and add subscribers (leads / prospects) when unique identifier is not available for subscriber key

Currently, we are going through the process of migrating from emailaddress to unique identified ID for our subscribers as SubscriberKey in SFMC. We have unique identifier for all our existing ...
kl2's user avatar
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1 answer
406 views

IndividualId as a SubscriberKey in Salesforce Marketing Cloud

I want to ask your advice in organizing a new Marketing Cloud org. Our business process is organized in a way that we have Leads and later they are converted into Person Accounts. We track the ...
Kirill Rozhkov's user avatar
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Marketing Cloud list import [duplicate]

My company is migrating ESP from Listrak to Marketing Cloud and my boss asked me to export all of our lists from Listrak and get them on Marketing cloud. I notice when I try to import the Listrak list ...
tim f's user avatar
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Beginners question about Send Relationship [duplicate]

I'm studying for the certification for email specialist but slightly confused by send relationship and how this is defined. I've always been under the impression that Subscriber key = Contact key. For ...
James Kim's user avatar
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1 answer
817 views

How subscriber keys are being added in Marketing cloud?

I am not getting this quite easily If I have a DE, and I have multiple fields in it, and one is mapped as subcribey key ( ID let's say ), and id value is : 00848-454-555585545ds for one of the row, ...
TaouBen's user avatar
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2k views

How to find subscribers specific to Business unit?

I have 2 BU's in my account and single contact(email address) being part of both BU's. I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
Prasanna's user avatar
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1 answer
653 views

Update Subscriber Key in All subscriber generated through trigger sent

Hope everyone is doing well. I have a scenario, Please can you provide your inputs if its possible: When we target an audience(using data extension) through send flow, the subscriber are added to All ...
Joey's user avatar
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1 answer
88 views

Prefixing ContactKey with a country code after send out/go live

The SFMC instance is being shared by multiple countries of the same client. To avoid over writing each other's data at any level(Subscriber/All Contacts), the client is expecting a prefix to the ...
Swati Mishra's user avatar
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171 views

How to use encrypted subscriber_key from abandoned cart DE in journey?

Abandoned cart configuration has been setup in Marketing cloud. Tracking code has been added in the website and all the necessary implementations are carried out on Marketing cloud end. Behavioral ...
ScarletWings's user avatar
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1 answer
104 views

Find attribute relates to subscriber on Subscriber Key

I have been trying to find a way to get the attribute in each custom data extension that relates to subscriber on Subscriber Key. I was trying to use SOAP API according to the code below. But, I did ...
Ben Inm's user avatar
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1 answer
549 views

SSJS MC Attributes.Retrieve() doesn't return EmailAddress

isn't EmailAddress one of the Subscriber's attributes? How to fetch it from All Subscribers list (or Subscriber Object) using SSJS with SubscriberKey? Could it be blocked on the parent lvl? Piece of ...
Alex's user avatar
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1 vote
1 answer
83 views

Restrict users to use incorrect Subkey

Is there a way to apply a restriction so users can only import ContactID as Subkey to a sendable DE? The use case is our SFMC users have been using Member_ID (a 6 or 7 digit number) as Subkey for ...
weliott's user avatar
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1 answer
669 views

Where does a unique contact/subscriber key come from exactly?

I have read several tutorials and I know the subscriber key and contact key are USUALLY the same (correct?) I read that typically it should NOT be an email address cause email address can change - but ...
GS65's user avatar
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1 answer
179 views

Subscriber Key Email send question

https://help.salesforce.com/articleView?id=sf.mc_es_subscriber_key_scenarios.htm&type=5 "When the birthday email goes out to the Loyalty Birthday List, Lisa and Jill each receive a separate ...
GS65's user avatar
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1 vote
1 answer
438 views

Report on User that added Contact to Marketing Cloud

I'd like to get a report/data extension/export of which Marketing Cloud user added a Contact. I can see this on the All Subscribers interface in Email Studio ("Added By" column), but when I ...
David 's user avatar
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1 answer
239 views

Imported DE is not added onto All Subscriber

I have managed to import successfully the 2 records into DE (email, first name and last name). Then, I sent an email with this DE, the message indicates it successfully sent. However, the tracking ...
kelvid's user avatar
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3 votes
1 answer
571 views

Can you change SFMC Subscriber Key w/o SF Support?

Do you need SFMC Support to change the current subscriber id field from one existing field to another, no data migration or changes. And if so, is this still considered a rekey? Context: We are ...
John McKenney's user avatar
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1 answer
797 views

How to initiate a journey (via API) for 'new' users in SFMC?

We would like to initiate a journey for 'new' users via the Rest API (POST /interaction/v1/events, see documentation). These users are new in SFMC. In other words, we have no contact (email address ...
Alexander from Berlin's user avatar
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1 answer
1k views

Subscriber Key Update in Marketing Cloud

We have been using email address as our subscriber key in marketing cloud for a couple of years now. We are set to move away from this practice & start using contact ID as our key. My questions ...
Esha's user avatar
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0 votes
1 answer
1k views

Email Studio: All subscribers list

I want to know how the subscribers are added to the All subscribers list. I know contacts are added in the contact builder using an object or API. But how do we know which contacts should be added to ...
nikhila reddy's user avatar
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1 answer
3k views

Email Address As SubscriberKey in SFMC [closed]

Can you please tell me what are the main arguments against using Email Address as Subscriber Key in SFMC? I have been getting requests from our internal stakeholders to use the email as Subscriber Key ...
nix9247's user avatar
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1 vote
1 answer
1k views

Using Account Id from Salesforce as the Subscriber Key in Marketing Cloud?

We have been working with person accounts in our SF setup till now and therefore using just contact Id as the subscriber key during email sends. Now we also have a requirement to send emails to ...
Ankit's user avatar
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0 votes
1 answer
169 views

How to update Sales cloud Record for PersonAccount from CloudPage?

I have PersonAccounts enabled in the Sales cloud Org. We are using Subscriber Key as PersonContactId in Marketing cloud. We have a cloud page from which we need to update PersonAccount in Salescloud ...
Jitesh Goel's user avatar
0 votes
2 answers
421 views

Sending to subscribers that are not in Salesforce SalesCloud

We are currently using Marketing Cloud Connect to connect with SalesCloud, our Subscriber Key being the SalesCloud Contact ID. We sometimes receive lists of email addresses we need to send to that may ...
Brenna Furnish's user avatar
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2 answers
1k views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
Jitesh Goel's user avatar
2 votes
1 answer
4k views

Updating Subscriber(Contact) key in Marketing Cloud

Currently, we use Subscriber key= Email Address = Contact Key; We are planning to use Salesforce Contact ID as Subscriber key/ContactKey. Is there a way to mass update Subscriber key value for all our ...
Olga Kordeluk's user avatar
1 vote
1 answer
637 views

Two data extension with different Subscriber Key

The scenario is this: We are using the SFMC connector to create a Data extension with contacts to receive communications. The subscriber key for this Data extension is Salesforce ID. In parallel to ...
Tiago Serpa's user avatar
0 votes
2 answers
335 views

How to manage Contact Keys created before connecting MC to SF

Our MC wasn't connected to SF in the last year. Therefore the contact key value that has been used is email address. Now we have purchased a SF account license and we are planning to connect it with ...
Barak's user avatar
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0 votes
0 answers
245 views

Connecting Contacts when Email Addresses Match but Subscriber Keys do not in Multi-Org

Trying to get ahead of the curve at my Company and we are in the process of connecting multiple CRMs to our Marketing Cloud. So my question is how do we connect contacts that we know are the same ...
Russell Brown's user avatar
1 vote
1 answer
611 views

How do we force Email Studio to use the supplied email address in the data extension even with an existing Subscriber Key in the All Subscribers List?

My question comes from the fact that when sending an email with a Data Extension as the source, Email Studio pulls up the related existing Subscriber Key in the All Subscribers list to get the email ...
David Angelo Brillantes's user avatar
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0 answers
727 views

Line Contact Key Updates in Group Connect

our requirement is we need to send a message when active in LINE account and should not send when not active using journey builder. In the journey, before we send LINE message we check the LINE status ...
user85686's user avatar