Questions tagged [subscriber-key]
A subscriber key is a text field that contains a value that uniquely identifies a subscriber in your Marketing Cloud account
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Contact key in transactional journey
my use case is like this.
I am getting data from GCP with unique id [external system ID] as subscriber key.
suppose I have a subscriber [email protected] with subscriber key 12345.
Now we have this ...
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Data Cloud IndividualId and Marketing Cloud SubscriberKey issue
We are using data cloud segmentaiton and activate it to Marekting cloud for CRM marketing purposes.
My question is if a client have multiple accounts (individualId), which individualid becomes a ...
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Removing Duplicate Contacts from Tracking Extracts
We had a new member of our team accidentally map the wrong SubscriberKey which ended up creating ~500k duplicate contacts. We work with another vendor who ingests the tracking extracts for future ...
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Unsubscribe user with one subscriber key but many email addresses
I have one user with one subscriber key but with different email addresses in a data extension. If I send through Journey builder, I can target all the email addresses by setting the field in "...
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Deleting Subscribers from Hidden Triggered Send Managed Lists in Marketing Cloud
I've followed the steps on https://help.salesforce.com/s/articleView?id=000381035&type=1 to be able to create and populate a data extension with Subscribers from the Hidden Triggered Send Managed ...
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Is there any way to generate a subscriberkey in combination of email and something else?
Current State: Subscribers from one of the child business units (let's call it - ChildBU_ABC) needs to be separated and we need an easy way to distinguish subscribers from this child business (so ...
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319
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How to use the "Update Contact" function to insert new records into another DE?
I would like to know how a contact can be introduced inside a new Data Extension after completing a Journey, without the need of having the subscriber key already inside that new Data Extension, and ...
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Is there a way to insert a contact into a Data Extension from a previous Journey?
I would like to know how a contact can be introduced inside a new Data Extension after completing a Journey, without the need of having the subscriber key already inside that new Data Extension.
The ...
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Is there any way to distinguish subscribers in SFMC? [duplicate]
Current use-case: In SFMC, we have a parent BU + child BU where all subscribers eventually gets added to Add Subscribers list (shared among different BUs) which is no different than out of the box ...
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Not sent (data extract) vs bounce data view
For a specific email name, a subkey did not receive the email. I started to investigate and i saw that the subkey was in the not sent table (data extract) => field Reason equals to "Held"....
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Sending Transactional Email without Subscriber key / Delay in Receiving Subscriber Key
I have a customer who wants to send transactional emails triggered by their e-commerce platform to Marketing Cloud using the Rest API. In Salesforce Marketing Cloud, they use the Journey Builder API ...
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How can I bulk search Subscriber Keys for imported lists to Marketing Cloud?
I work at an organization that frequently hosts webinars. We use marketing cloud to send generic, full subscriber list emails promoting these events. But we also use it to send follow-up emails to ...
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433
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Question around duplicate email in Journey Builder
I have a question around this - I have a filtered data extension with product ID as primary key. The relationship is set to subscriber_key relates to subscribers on subscriber key.
Product ID
...
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328
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Subscriber key related to email address and Contact Key related to Contact ID
My company has created Data extensions in Marketing Cloud using the email address as related to Subscriber Key. We have recently acquire Salesforce CRM and decide to synchronise some objects (Users, ...
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Transferring MC Subscribers from old instance to a new one
I just disconnected the MC connector from an old instance of Marketing Cloud and connected our new instance. I have the contacts and leads syncing with SF in the new instance. What is the best way ...
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How to keep AllSubscribers email address up to date when unique identifier is a subscriberkey
Background: In our use-case, a unique identifier of a customer is a SubscriberKey. We DO NOT HAVE salesforce.com connected to SFMC. SFMC is running independent.
We get all contacts in a ...
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How to populate a dynamic value from a data extension and link it to the customer record by ContactUpdate Step in JourneyBuilder
At the end of all journeys, I have a "Update Contact" activity step that captures a hardcoded values from journey branch to a data extension (to keep a track which branch customer is ...
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How to manage subscribers in SFMC where subscriberkey is going to change, impact on journeys and campaigns
Current subscriberKey: In SFMC, we use a unique identifier "Customer_ID" as our SubsciberKey.
Use-case: There is a very small percentage of customers where "Customer_ID" may change ...
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Not able to create record in All subscribers via SQL query activity [duplicate]
Greetings of the day!
I am trying to create record in All subscribers via SQL query activity: below is my SQL query
**select Email as 'Email Address',
Email as 'Subscriber Key',
[First Name] as 'Full ...
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53
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UNSUBSCRIBERS with different Subscriber Keys
I manage a central SFMC account which has 14 different Business Units, and we are dealing with a huge issue/problem, and so far we didn't have found a solution for it.
Each Business Unit welcomes and ...
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53
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How to automatically delete duplicate subscribers in SFMC via an automation [duplicate]
Use-case: Currently, we are migrating subscriberkey to a uniqueID for all subscribers
SFMC is being used as independent platform (NO SFDC is connected or involved).
Concern: Considering, we have some ...
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257
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How to email and add subscribers (leads / prospects) when unique identifier is not available for subscriber key
Currently, we are going through the process of migrating from emailaddress to unique identified ID for our subscribers as SubscriberKey in SFMC.
We have unique identifier for all our existing ...
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480
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IndividualId as a SubscriberKey in Salesforce Marketing Cloud
I want to ask your advice in organizing a new Marketing Cloud org. Our business process is organized in a way that we have Leads and later they are converted into Person Accounts. We track the ...
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Marketing Cloud list import [duplicate]
My company is migrating ESP from Listrak to Marketing Cloud and my boss asked me to export all of our lists from Listrak and get them on Marketing cloud. I notice when I try to import the Listrak list ...
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Beginners question about Send Relationship [duplicate]
I'm studying for the certification for email specialist but slightly confused by send relationship and how this is defined. I've always been under the impression that Subscriber key = Contact key.
For ...
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894
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How subscriber keys are being added in Marketing cloud?
I am not getting this quite easily
If I have a DE, and I have multiple fields in it, and one is mapped as subcribey key ( ID let's say ), and id value is : 00848-454-555585545ds for one of the row, ...
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2k
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How to find subscribers specific to Business unit?
I have 2 BU's in my account and single contact(email address) being part of both BU's.
I'm not able to find which contact belongs to which account Id , since MID field is not available in _subscribers ...
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704
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Update Subscriber Key in All subscriber generated through trigger sent
Hope everyone is doing well.
I have a scenario, Please can you provide your inputs if its possible:
When we target an audience(using data extension) through send flow, the subscriber are added to All ...
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102
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Prefixing ContactKey with a country code after send out/go live
The SFMC instance is being shared by multiple countries of the same client. To avoid over writing each other's data at any level(Subscriber/All Contacts), the client is expecting a prefix to the ...
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184
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How to use encrypted subscriber_key from abandoned cart DE in journey?
Abandoned cart configuration has been setup in Marketing cloud.
Tracking code has been added in the website and all the necessary implementations are carried out on Marketing cloud end.
Behavioral ...
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109
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Find attribute relates to subscriber on Subscriber Key
I have been trying to find a way to get the attribute in each custom data extension that relates to subscriber on Subscriber Key.
I was trying to use SOAP API according to the code below. But, I did ...
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593
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SSJS MC Attributes.Retrieve() doesn't return EmailAddress
isn't EmailAddress one of the Subscriber's attributes? How to fetch it from All Subscribers list (or Subscriber Object) using SSJS with SubscriberKey? Could it be blocked on the parent lvl?
Piece of ...
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85
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Restrict users to use incorrect Subkey
Is there a way to apply a restriction so users can only import ContactID as Subkey to a sendable DE?
The use case is our SFMC users have been using Member_ID (a 6 or 7 digit number) as Subkey for ...
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696
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Where does a unique contact/subscriber key come from exactly?
I have read several tutorials and I know the subscriber key and contact key are USUALLY the same (correct?)
I read that typically it should NOT be an email address cause email address can change - but ...
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195
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Subscriber Key Email send question
https://help.salesforce.com/articleView?id=sf.mc_es_subscriber_key_scenarios.htm&type=5
"When the birthday email goes out to the Loyalty Birthday List, Lisa and Jill each receive a separate ...
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468
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Report on User that added Contact to Marketing Cloud
I'd like to get a report/data extension/export of which Marketing Cloud user added a Contact.
I can see this on the All Subscribers interface in Email Studio ("Added By" column), but when I ...
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260
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Imported DE is not added onto All Subscriber
I have managed to import successfully the 2 records into DE (email, first name and last name). Then, I sent an email with this DE, the message indicates it successfully sent. However, the tracking ...
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611
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Can you change SFMC Subscriber Key w/o SF Support?
Do you need SFMC Support to change the current subscriber id field from one existing field to another, no data migration or changes. And if so, is this still considered a rekey?
Context:
We are ...
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873
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How to initiate a journey (via API) for 'new' users in SFMC?
We would like to initiate a journey for 'new' users via the Rest API (POST /interaction/v1/events, see documentation). These users are new in SFMC. In other words, we have no contact (email address ...
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1k
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Subscriber Key Update in Marketing Cloud
We have been using email address as our subscriber key in marketing cloud for a couple of years now. We are set to move away from this practice & start using contact ID as our key. My questions ...
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1k
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Email Studio: All subscribers list
I want to know how the subscribers are added to the All subscribers list. I know contacts are added in the contact builder using an object or API. But how do we know which contacts should be added to ...
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3k
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Email Address As SubscriberKey in SFMC [closed]
Can you please tell me what are the main arguments against using Email Address as Subscriber Key in SFMC? I have been getting requests from our internal stakeholders to use the email as Subscriber Key ...
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Using Account Id from Salesforce as the Subscriber Key in Marketing Cloud?
We have been working with person accounts in our SF setup till now and therefore using just contact Id as the subscriber key during email sends. Now we also have a requirement to send emails to ...
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How to update Sales cloud Record for PersonAccount from CloudPage?
I have PersonAccounts enabled in the Sales cloud Org. We are using Subscriber Key as PersonContactId in Marketing cloud. We have a cloud page from which we need to update PersonAccount in Salescloud ...
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460
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Sending to subscribers that are not in Salesforce SalesCloud
We are currently using Marketing Cloud Connect to connect with SalesCloud, our Subscriber Key being the SalesCloud Contact ID. We sometimes receive lists of email addresses we need to send to that may ...
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2k
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How to update Status of Subscribers from Data Extention In Marketing cloud
I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
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4k
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Updating Subscriber(Contact) key in Marketing Cloud
Currently, we use Subscriber key= Email Address = Contact Key;
We are planning to use Salesforce Contact ID as Subscriber key/ContactKey. Is there a way to mass update Subscriber key value for all our ...
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653
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Two data extension with different Subscriber Key
The scenario is this:
We are using the SFMC connector to create a Data extension with contacts to receive communications. The subscriber key for this Data extension is Salesforce ID.
In parallel to ...
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How to manage Contact Keys created before connecting MC to SF
Our MC wasn't connected to SF in the last year. Therefore the contact key value that has been used is email address.
Now we have purchased a SF account license and we are planning to connect it with ...
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Connecting Contacts when Email Addresses Match but Subscriber Keys do not in Multi-Org
Trying to get ahead of the curve at my Company and we are in the process of connecting multiple CRMs to our Marketing Cloud. So my question is how do we connect contacts that we know are the same ...
