Questions tagged [subscriber-key]

A subscriber key is a text field that contains a value that uniquely identifies a subscriber in your Marketing Cloud account

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1answer
66 views

How to initiate a journey (via API) for 'new' users in SFMC?

We would like to initiate a journey for 'new' users via the Rest API (POST /interaction/v1/events, see documentation). These users are new in SFMC. In other words, we have no contact (email address ...
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16 views

Sending Email to additional email address on person account [duplicate]

I am working for a telco client and I have an interesting use case where I need some help. We have a person account enabled in Salesforce which will be used to send a communication on the closure of a ...
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1answer
28 views

Subscriber Key Update in Marketing Cloud

We have been using email address as our subscriber key in marketing cloud for a couple of years now. We are set to move away from this practice & start using contact ID as our key. My questions ...
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1answer
45 views

Email Studio: All subscribers list

I want to know how the subscribers are added to the All subscribers list. I know contacts are added in the contact builder using an object or API. But how do we know which contacts should be added to ...
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26 views

Looking to Populate Hidden Field with Concatenated Date and Email in a Cloud Page / Smart Capture

I'm looking to populate a hidden field within my Smart Capture form with a concatenated value. I'm not sure if I'm setting up the Ampscript properly. I've tried to insert the AMPscript in a standalone ...
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1answer
84 views

Email Address As SubscriberKey in SFMC [closed]

Can you please tell me what are the main arguments against using Email Address as Subscriber Key in SFMC? I have been getting requests from our internal stakeholders to use the email as Subscriber Key ...
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1answer
39 views

How do I update a subscriber's email address in Marketing Cloud when the corresponding Contact mail is changed?

The case is the following: Contact located in Salesforce Service is added with "XXX@mail.com" mail. Salesforce Service is connected to Marketing Cloud. Note: Subscriber Key is Salesforce ...
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1answer
82 views

Using Account Id from Salesforce as the Subscriber Key in Marketing Cloud?

We have been working with person accounts in our SF setup till now and therefore using just contact Id as the subscriber key during email sends. Now we also have a requirement to send emails to ...
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1answer
55 views

How to update Sales cloud Record for PersonAccount from CloudPage?

I have PersonAccounts enabled in the Sales cloud Org. We are using Subscriber Key as PersonContactId in Marketing cloud. We have a cloud page from which we need to update PersonAccount in Salescloud ...
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2answers
49 views

Sending to subscribers that are not in Salesforce SalesCloud

We are currently using Marketing Cloud Connect to connect with SalesCloud, our Subscriber Key being the SalesCloud Contact ID. We sometimes receive lists of email addresses we need to send to that may ...
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2answers
63 views

How to update Status of Subscribers from Data Extention In Marketing cloud

I have a Data extention containig a list of Subscribers with their email and subscriber key. I want to update the records in the Data extention to the All Subscribers list from the Data Extention on a ...
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24 views

Get Relation between Subscriber ID and Subscriber Key

Someone knows how to get the relationship between the SubscriberId and the SubscriberKey,and get this information in a file or DE? Thanks
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1answer
370 views

Updating Subscriber(Contact) key in Marketing Cloud

Currently, we use Subscriber key= Email Address = Contact Key; We are planning to use Salesforce Contact ID as Subscriber key/ContactKey. Is there a way to mass update Subscriber key value for all our ...
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1answer
77 views

Two data extension with different Subscriber Key

The scenario is this: We are using the SFMC connector to create a Data extension with contacts to receive communications. The subscriber key for this Data extension is Salesforce ID. In parallel to ...
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2answers
46 views

How to manage Contact Keys created before connecting MC to SF

Our MC wasn't connected to SF in the last year. Therefore the contact key value that has been used is email address. Now we have purchased a SF account license and we are planning to connect it with ...
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45 views

Connecting Contacts when Email Addresses Match but Subscriber Keys do not in Multi-Org

Trying to get ahead of the curve at my Company and we are in the process of connecting multiple CRMs to our Marketing Cloud. So my question is how do we connect contacts that we know are the same ...
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1answer
161 views

How do we force Email Studio to use the supplied email address in the data extension even with an existing Subscriber Key in the All Subscribers List?

My question comes from the fact that when sending an email with a Data Extension as the source, Email Studio pulls up the related existing Subscriber Key in the All Subscribers list to get the email ...
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132 views

Line Contact Key Updates in Group Connect

our requirement is we need to send a message when active in LINE account and should not send when not active using journey builder. In the journey, before we send LINE message we check the LINE status ...
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111 views

One hard bounce should mark subscriber to Held status instead of waiting for 3 bounces to happen. Is it possible in SFMC

Can We mark one Hard bounce to Held status to avoid further bounces to happen and if they update their email address then I should able to mark them Active again. How to achieve this in SFMC
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1answer
45 views

UpsertDE with Composite Primary Key for Journey Activity Tracker

I'm attempting to create a Journey Activity tracker for a DE with a Composite Primary key of [Subscriber Key], ContractID, and ContactId. Here is what I've attempted to insert within each email and it ...
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1answer
107 views

Marketing Cloud ContactID, where do I find this?

how do i access the "contactID" in SQL in the Marketing Cloud ? what data view is it in? when looking at contact builder I see data like this. Contact Contact ID: 1030837 Contact Key: ...
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2answers
39 views

We have 2 records with the same SubscriberKey in a DE. How to track interaction data for each record?

The send is done in a journey so we were not able to differentiate between the records based on JOBID. I am aware that Batch ID does differ, but how to I map which batchID corresponds to what records ...
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1answer
192 views

Which ID do I need to use as Subscriber Key in Marketing Cloud to keep in sync with Service/Sales Cloud?

I'm currently about to start an IP warm-up for Marketing Cloud and I have done the following: Imported my warm-up dataset to Service Cloud (to obtain Contact ID) Exported the dataset from Service ...
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1answer
70 views

Get SuscriberKey field name that relates to a field in a Data Extension

So in Marketing Cloud I'm trying to get the field name from a data extension that is the relationship to the SubscriberKey; E.g. let's say I know the DE customer key and I retrieve all fields via ...
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1answer
491 views

Using Salesforce Contact ID as Marketing Cloud Subscriber Key - what are the consequences?

Context - this is an entirely new setup with Service Cloud and Marketing Cloud. I understand that we'll need to use the Salesforce Contact ID as our Marketing Cloud Subscriber Key in order to deliver ...
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1answer
84 views

Combination of two fields as a unique key in all_subscriber list

we have a subscriber key as a unique key in the all subscriber list. I want the combination of the two fields as the unique field in the all_subscribers list. Say (SubscribeKey + EmailAddress) as a ...
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2answers
152 views

All Subscribers search is not showing all the attribute values from data extension ,despite data extension having values

Using SFMC-SOAP API I was able to do the following Steps that were successfully done prior to hitting the problem: Create a DataExtension where we had 3 distinct attributes namely Subscriber Key, ...
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1answer
91 views

Find out how many emails were send to a Subscriber Key from all the child BU on a daily Basis

We want to create a suppression list for marketing communication. As part of which We want to find out if any Subscriber Key has received any email from any of the Child BUs in our org. Is it possible ...
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1answer
420 views

Contact in sendable Data extension not sent to

I have a sendable data extension, that is coming from a salesforce report. There are contacts in the extension with email addresses. The Lead ID is mapped to the Subscriber Key. It is NOT a ...
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3answers
185 views

Query did not opens in the past 180 days

I have the following query to find all subscribers that have not opened in the past 180 days: Target Data extension has: SUBSCRIBER RELATIONSHIP ContactKey relates to Subscribers on Subscriber Key ...
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3answers
780 views

Is the email in All Subscribers preferred to the one in the sendable Data Extension?

I noticed that in my last send, even though the contact with the same Subscriber Key had changed her email address, the Marketing Cloud has communicated with her using the email on her All Subscriber ...
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1answer
416 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
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1answer
551 views

Recipients with different keys but same email asking for Unsubscribe From All

In our Marketing Cloud's data model, we have defined a unique ID for each user (subscriber), but it is possible that we have the same email address for different IDs. We currently do not have a ...
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1answer
378 views

Global Unsubscribe With Varying Contact Keys

We do not use an email address as the subscriber key in our marketing cloud instance, we would love the opportunity to be able to unsubscribe a user by email address across all subscriber keys related ...
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2answers
597 views

Subscriber's %%view_email_url%% link breaking frequently/randomly

I am using the %%view_email_url%% personalization string in all my emails to provide the subscriber with an alternate view that is platform-independent. These links are going dead, increasingly over ...
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1answer
161 views

Marketing Cloud (Connect) Veeva

We want to use Marketing Cloud Connect to connect SFMC with Veeva (2 way connection). Our use case is following: Our consents are already coming to SFMC from our MDM that is already connected to ...
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1answer
126 views

SubscriberKey and exclusion data extension/ exclusion script

When we use a Data Extension as an exclusion Data extension or in an exclusion script, is it enough if we only have the "SubscriberKey" field? It is enough to exclude those contacts? Or should we also ...
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3answers
1k views

SQL to find duplicate subscribers with the same email address

My company is very soon transitioning to the use of a proprietary subscriber key - we currently use the email address as a subscriber key. I have to do some preliminary investigation into how many ...
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1answer
960 views

With Person Account activated, what Salesforce ID as Subscriber Key/Contact Key in SFMC?

When person account are activated on a Salesforce org connected to SFMC with MC Connect, what are the best practices regarding the Subscriber key and Contact key ? Should we use the (person) account ...
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1answer
42 views

How to perform a load test on a triggered send

I'm looking to perform a load test on a triggered send by pushing ~160k records through the trigger. For the test, we are planning on taking a block of live records and replacing the email address ...
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2answers
611 views

Dynamic Content in content builder - Profile attributes

For one of my clients I am trying to create a dynamic content block for the standard email footers. Since this client is sending emails in more then 70 languages, the desired solution is to have one ...
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1answer
1k views

Subscriber Key related to Multiple Emails

Can someone help clarify use case where we should have Subscriber key related to multiple email addresses? We generate our own subscriber key but we want to give a Subscriber opportunity to be ...
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1answer
124 views

Subscriber Key for Non-CRM contacts

We have the Marketing Cloud connected to our CRM (Subscriber Key = Contact ID). We have some contacts that are not available in CRM and we would like to send them email via MC. What is the best way ...
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1answer
345 views

Content Builder - Send without Subscriber key

In Exacttarget, I want to send a test email to several of my email addresses, however these do not have a set subscriber key. Before we used the "Classic content" and you had the option to go to "...
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2answers
865 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
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0answers
44 views

How to send Subscribers Key in the Cloud Page Url to Fetch / Auto Populate the Subscriber's data [duplicate]

My requirement : I want a custom profile center where in the user if click on the footer link it sends him to a page with his auto populated attribute like First Name , Last Name and the publications ...
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1answer
89 views

Get Subscription key based on customerKey

I need subscriptionKey from salesforce marketing cloud based on other field(such as email, customerId). I want to create API in which I will pass value of those field and I would like to return ...
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1answer
66 views

Help with expected behaviour when sending to a DE that has an existing SubscriberKey (ContactId from Salesforce CRM) but different email address

need some help with understanding exactly how this works. First, our setup: We have Salesforce CRM and Marketing Cloud Connector is up and running, syncing contacts over to MC We have a "Master Send ...
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2answers
198 views

Passing SubscriberKey in the SCRIPT tag

I have a Cloud page where I am invoking a code resource (using below script tag) which has all my AMPScript written - <script type="text/javascript"src="http://cloud.homes.xyz.email/...
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1answer
74 views

Can primary key & field mapped with SubscriberKey can be different in a data extension in marketing cloud?

We've created a custom object "Enquiry" in sales cloud which is child object of "Lead" object. (i.e. Lead represent a unique user) We've also deployed marketing cloud which is in sync with sales ...