Questions tagged [solutions]

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How to delete an attachment stored in a file field in a Knowledge article?

I have inserted the attachments in the file Field of knowledge Articles through apex.Is there any way to delete those attachments stored in the file Field.I have to delete the attachments in the bulk.
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31 views

Salesforce FullForce Solution

Do you by any chance know what are the criteria that are taken in consideration to certify a Salesforce FullForce Solution? And what are the steps that should be followed in certifying a Salesforce ...
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1answer
31 views

how to categorize solutions

i am solving https://trailhead.salesforce.com/en/content/learn/superbadges/superbadge-lex-rd this superbadge for this i need to create solution and store that solution in category i have created ...
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1answer
21 views

Hide a Solution with Draft Status

I want to hide a solution with draft status from other users, I want that as long as the status is draft only visible by me and by the solution administrators. Is this possible?
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1answer
76 views

Flow error message

When I am selecting the Solution for the topic, I see the below error comes. Workflow Action Failed to Trigger Flow M. The record couldn’t be saved because it failed to trigger a flow. A flow ...
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1answer
165 views

How to retrieve Solutions attached to a case via the REST API

I am currently building an external application that utilises SalesForce's REST APIs and have it complete except that I need to be able to display the solutions attached to a case. I can attach a ...
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1answer
30 views

Repercussions for Closing a Case

We have been on Salesforce for about eight years. We do not close cases. There are several reasons for this, but the main one seems to be based on rumor. There's some tradition here that when cases ...
6
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1answer
2k views

Solutions vs. Knowledge Base

In my analysis, it seems that there are several features that Knowledge Base (KB) has that would make it edge out the free Solutions framework, and the rumor that Solutions is no longer being ...
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0answers
71 views

Case with Milestones and Solution?

I want to create a report having Elapsed Time in my Cases with Milestones report and Solution details? Is there a way to add Solution fields to CAses with Milestones report?
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2answers
280 views

Trigger on Casesolution object

I am looking to update a Case field whenever a existing solution is associated to a case.. I realized that I cannot write trigger on Casesolution object and in sfdc developers forum, I found one more ...
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1answer
162 views

What's the equivalent of project Module in salesforce

As you know , A project module is the main module in PM tools such as : Redmine, MS TFS ,... However, when i search on this module on salesForce, i don't find anything, even i find how to create ...
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0answers
188 views

Interacting with Salesforce Public Solutions iFrame

I'm currently implementing Public Solutions on an EE org, and trying to build any kind of "journey" up for end users. One of the key things I'm trying to get is, if the user cannot solve their problem ...