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Questions tagged [softphone]

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Display Phone Number from Contact in LWC

Hey, I am working on click-to-dial Component, for now, I simply want to show text the "phone number" of the account open in salesforce. the phone number is hard coded, I want to display the ...
omar's user avatar
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0 answers
61 views

How to listen for incoming calls Salesforce open cti?

we have a vendor where they don't have Salesforce Adaptor so we built custom adapter and leveraged open cti javascript api to make outgoing calls it's working as expected My concern is how do we ...
mine_username's user avatar
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38 views

Amazon Connect CTI Adapter: CCP Opens in External Browser Instead of Softphone Layout

I am working on Amazon Connect CTI Adapter and have completed basic configurations. Currently, I am able to make and receive calls as an agent. When I login to Amazon Connect CTI by clicking "...
Akif's user avatar
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0 answers
277 views

Softphone Layout Pop to Screen Flow - Input Variables

I am working on a screen pop feature for a softphone layout. I have created a screen flow to create a case, but I would like to be able to capture details from the inbound call-related matching ...
Matthew Metros's user avatar
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0 answers
33 views

Softphone Integration Appending on to URL

We have a softphone popup configured in our FSC org. The process of redirecting to the calling user works fine. However, when the user clicks on a callers profile from the popup, it appends the url ...
Tariq McLeod's user avatar
0 votes
1 answer
551 views

How to pass parameters in Open CTI Run Apex method from CTI Flow block?

I am trying to call apex class from CTI flow and pass the chat message/content to apex class. Please refer the documentation https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/...
Ratan Paul's user avatar
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1 vote
0 answers
510 views

Softphone Layout Pop to Screen Flow

I am working on a screen pop feature for a softphone layout. I have created a screen flow to create a case, but I would like to be able to capture details from the inbound call related matching ...
Paul P's user avatar
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1 vote
0 answers
86 views

Salesforce CTI + IVR Integration Tools for Indian Numbers

We are looking for a CTI + IVR integration App, which supports Indian phone/mobile numbers. We would like to use the app in Salesforce service cloud. Questions: Please suggest few 3rd Party Apps (...
Ashish's user avatar
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0 votes
1 answer
732 views

Case opening in a new chrome tab instead of Salesforce tab

I am using Phone-to-Case in Salesforce and whenever a customer calls, I want a new tab to be opened in Salesforce. window.open("https://enovos--vocalcom.lightning.force.com/" + result[0].id, ...
Artur's user avatar
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0 votes
1 answer
276 views

Softphone Layout Case object will not appear in Search Results

I have setup a Softphone Layout to display Contact and Case objects when a call come and phone number matches records. However only related Contact records appear and no Case records in the search ...
Paul P's user avatar
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1 vote
0 answers
2k views

Utility Bar Not Showing Lightning Dialer

I just purchased, enabled, and activated the utility tab for Lightning Dialer in my production org. I made sure the profile has access and there are 1 inbound and 1 outbound license available to be ...
Olivia's user avatar
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1 answer
244 views

AmazonConnect Uncaught Error in $A.getCallback() [Cannot read property 'state' of null] Callback failed

We have an Amazon Connect installation (v4.4) in our Salesforce org and it was working fine until this week when it started showing a 'Sorry to Interrupt' message on incoming calls. I've disabled all ...
Hart's user avatar
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1 answer
123 views

$A.getCallback() [Cannot read property 'setParams' of null]

I'm using strophe.js for a pub/sub model that I want to implement in my aura component.However when the callback is triggered and I want to fire the component it gives an error setParams null. Since ...
Adam's user avatar
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0 votes
1 answer
985 views

Amazon CTI and Omnichannel not updating

Usually, if you update the omnichannel status to say 'Break' it will update the Phone status to 'Break' and vice versa but this no longer works and no changes have happened. Does anyone have any ideas?...
Keef10's user avatar
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1 vote
1 answer
942 views

What is the actual openCti resource to be used for a custom softphone implementation?

I am creating a custom softphone, and am using the below resources: <script type="text/javascript" src="/support/api/38.0/lightning/opencti.js"></script> <script src=...
Apex Srinivas's user avatar
3 votes
0 answers
759 views

WebSockets and Lightning Web Component

I'm attempting to use the JsSIP library to build a softphone with LWC. I've created the CSP records for my websocket server, but I still can't connect for some reason. Every time it attempts to ...
jonnybro's user avatar
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0 votes
1 answer
1k views

is it possible to install two CTI Adapter (Five9 and Avaya) in a single Salesforce Org?

I have a single service Cloud salesforce Org and wants to be used globally, Few geographical region uses Five9 standard Adaper already installed in a salesforce Org and some use Avaya for CTI but not ...
krishna kundan's user avatar
0 votes
1 answer
432 views

Is there any way to pop up softphone screen from data coming from REST API?

I have developed Open CTI lightning (softphone) in Salesforce as a pop up for incoming and outgoing call. I am facing this problem as the telephone system vendor they do not have adapter to ...
Puttipat Kongkietkarn's user avatar
0 votes
1 answer
3k views

Salesforce CTI softphone screenpop not working

I have the Twilo Flex Call Center Adapter Open CTI installed into Salesforce. I am System Admin and when I get calls the screen popping works (it opens records or search results). When other users ...
Robs's user avatar
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0 answers
293 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
Nirmallya Ghosh's user avatar
1 vote
1 answer
198 views

SFDX: Create a softphone layout with SFDX

Is there any way to create a Softphone Layout via SFDX? I have not found any command that explicitly explains how to do it. Any JSON configuration maybe? In case it is not yet supported, does anybody ...
Javi's user avatar
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0 votes
1 answer
258 views

salesforce lightning $A.get("e.force:createRecord") return empty

I tried component to open the new contact page. Complete reference code var createAcountContactEvent = $A.get("e.force:createRecord"); createAcountContactEvent.setParams({ "entityApiName": "...
viji's user avatar
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1 vote
0 answers
495 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
Jacob's user avatar
  • 81
2 votes
1 answer
1k views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
Przemysław Długoszewski-Tamoń's user avatar
2 votes
0 answers
529 views

Porting Java to Apex: libphonenumber [closed]

To perform back-end validation and formatting of phone numbers, I am interested in porting the Java version of Google's open-source libphonenumber library to Apex. If you have ported a Java library to ...
Scott_in_London's user avatar
0 votes
1 answer
176 views

Salesforce CTI Implementation Service Console

I am preparing for service cloud consultant exam. I have a little bit of experience in supporting CTI integration issues as salesforce developer due to my current project. But there are few points i ...
Nirmallya Ghosh's user avatar
0 votes
1 answer
311 views

Query Parameters are not visible in browser url, Lightning mode, when VisualForcePage is opened

Why the query parameters are not visible in browser tab, when I'm using Lightning mode? For example, I'm using the searchAndScreenPop method with pop to VisualForce match. I'm sending the following ...
Alina Radu's user avatar
0 votes
1 answer
83 views

searchAndGetScreenPopUrl: Field name translations

The method searchAndGetScreenPopUrl returns a response of matching objects, together with the attributes selected in the softphone config. However the response only contains the internal names, not ...
Marco Kerwitz's user avatar
1 vote
0 answers
326 views

How to show SoftPhone layout into a custom VisualForce page?

I have a custom visual force page with a form to create a new lead when any new client call. The softphone call record is showing into left side of any pages in my salesforce environment, except into ...
Reynaldo Barocela's user avatar
1 vote
0 answers
281 views

How to find out the SoftPhone Layout Settings

I understand that SoftPhone Layouts are related to Open CTI and its all exposed through Open CTI methods. I'm just wondering if the softphone layout(equivalent to getSoftphoneLayout method) can be ...
Vignesh Damodharan's user avatar