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Questions tagged [softphone]

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1answer
31 views

$A.getCallback() [Cannot read property 'setParams' of null]

I'm using strophe.js for a pub/sub model that I want to implement in my aura component.However when the callback is triggered and I want to fire the component it gives an error setParams null. Since ...
0
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0answers
20 views

onbeforeunload is ignored in visualforce page

So I have a call center as an utility item, which embeds a react web app as the call center agent interface. When I popped up the utility item in a separate window, the beforeunload event in the react ...
0
votes
1answer
226 views

Amazon CTI and Omnichannel not updating

Usually, if you update the omnichannel status to say 'Break' it will update the Phone status to 'Break' and vice versa but this no longer works and no changes have happened. Does anyone have any ideas?...
1
vote
1answer
278 views

What is the actual openCti resource to be used for a custom softphone implementation?

I am creating a custom softphone, and am using the below resources: <script type="text/javascript" src="/support/api/38.0/lightning/opencti.js"></script> <script src=...
0
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0answers
28 views

What would I need to build a custom softphone solution?

As the title suggest, I am looking to build a custom softphone solution for Skype for Business using their UCWA API. Going by the documentation, I see that I'd need to register an app in Azure ...
3
votes
0answers
363 views

WebSockets and Lightning Web Component

I'm attempting to use the JsSIP library to build a softphone with LWC. I've created the CSP records for my websocket server, but I still can't connect for some reason. Every time it attempts to ...
0
votes
1answer
210 views

is it possible to install two CTI Adapter (Five9 and Avaya) in a single Salesforce Org?

I have a single service Cloud salesforce Org and wants to be used globally, Few geographical region uses Five9 standard Adaper already installed in a salesforce Org and some use Avaya for CTI but not ...
0
votes
1answer
173 views

Is there any way to pop up softphone screen from data coming from REST API?

I have developed Open CTI lightning (softphone) in Salesforce as a pop up for incoming and outgoing call. I am facing this problem as the telephone system vendor they do not have adapter to ...
0
votes
1answer
1k views

Salesforce CTI softphone screenpop not working

I have the Twilo Flex Call Center Adapter Open CTI installed into Salesforce. I am System Admin and when I get calls the screen popping works (it opens records or search results). When other users ...
0
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0answers
197 views

IVR In Lightning Console

I am getting the below error in Lightning Console when call comes in and getting below error. Error: Uncaught Failed to initialize Open CTI. Ensure that it is loaded from the right frame with ...
1
vote
1answer
74 views

SFDX: Create a softphone layout with SFDX

Is there any way to create a Softphone Layout via SFDX? I have not found any command that explicitly explains how to do it. Any JSON configuration maybe? In case it is not yet supported, does anybody ...
0
votes
1answer
209 views

salesforce lightning $A.get(“e.force:createRecord”) return empty

I tried component to open the new contact page. Complete reference code var createAcountContactEvent = $A.get("e.force:createRecord"); createAcountContactEvent.setParams({ "entityApiName": "...
1
vote
0answers
367 views

Issue using <lightning:clickToDial> on a custom component with OpenCTI

I'm trying to use in some of my components after having set up a Call Center with OpenCTI. I have the Phone utility placed on the app and am able to use it with any SF Lists or Record pages without ...
2
votes
1answer
850 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
2
votes
0answers
325 views

Porting Java to Apex: libphonenumber [closed]

To perform back-end validation and formatting of phone numbers, I am interested in porting the Java version of Google's open-source libphonenumber library to Apex. If you have ported a Java library to ...
0
votes
1answer
149 views

Salesforce CTI Implementation Service Console

I am preparing for service cloud consultant exam. I have a little bit of experience in supporting CTI integration issues as salesforce developer due to my current project. But there are few points i ...
0
votes
1answer
250 views

Query Parameters are not visible in browser url, Lightning mode, when VisualForcePage is opened

Why the query parameters are not visible in browser tab, when I'm using Lightning mode? For example, I'm using the searchAndScreenPop method with pop to VisualForce match. I'm sending the following ...
0
votes
1answer
78 views

searchAndGetScreenPopUrl: Field name translations

The method searchAndGetScreenPopUrl returns a response of matching objects, together with the attributes selected in the softphone config. However the response only contains the internal names, not ...
1
vote
0answers
210 views

How to show SoftPhone layout into a custom VisualForce page?

I have a custom visual force page with a form to create a new lead when any new client call. The softphone call record is showing into left side of any pages in my salesforce environment, except into ...
1
vote
0answers
157 views

How to find out the SoftPhone Layout Settings

I understand that SoftPhone Layouts are related to Open CTI and its all exposed through Open CTI methods. I'm just wondering if the softphone layout(equivalent to getSoftphoneLayout method) can be ...