Questions tagged [snap-ins]

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9 views

Can an agent initiate a chat with customers?

So we are using the Embedded Service to allow customers to initiate chats with our support techs. Is it possible for an agent to initiate a chat with a customer on a specific page?
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0answers
24 views

Community logged in user info for extraprechatform

I have implemented snap-ins (embedded chat) on Portal (VF page) and on websites, where in I am not having prechat form at all. When user clicks on "chat with an expert" button it will not goto prechat ...
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2answers
69 views

Set (override) locale for Embedded Service SDK

We're using Embedded Service SDK in our react app for ServiceChat functionality. Processing a case with different locale settings in the Salesforce system and on a specific user device, SDK will load ...
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2answers
399 views

In Snap-ins, when offline chat is enabled where does the chat is routed?

In Snap-ins, When the offline chat option is enabled. The user initiate the chat and submit. So where does the case/chat is routed that is who is the case owner?
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1answer
391 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
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0answers
19 views

Mobile Live Chat Agent update prechat fields doesn't work

I couldn't update a value for the new custom prechat fields. I am using Mobile chat-ui SDK to send a a new custom fields in Contact Entity. This custom field shows in CLT dashboard but didn't get the ...
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0answers
29 views

How to resolve this crash issues using Embedded Service SDK Chat version 4.1.0

We keep on received this crash issues as below, we believe this regarding the okhttp3 library issues used by the embedded service sdk. Anyone have idea to resolve this issues? Blockquote Fatal ...
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1answer
41 views

My sensitive data rules are not working in snap in chat

I'm using snap in chat and we need to mask credit card numbers for agents inside salesforce. For this reason I am trying to use sensitive data rules. Can any one please tell me how to use regular ...
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0answers
15 views

Attachments in Cases UI Salesforce Mobile SDK

Is there an easier way to achieve the same "attachments" functionality without having to fully build the SF UI from scratch. And leverage our existing use of the Snap in SDK. This would mean less ...
1
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1answer
476 views

How to display custom Form/Pre chat form before transferring to an Agent in Einstein Bots

I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to ...
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0answers
24 views

Einstein bot: Embedded Services, but not linked to community or VisualForce page

We are setting up our Einstein Bot, and for the snap-in we need to create a deployment on either a visualforce site or Community. However, due to security risks we had in the past (we've been hacked ...
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1answer
443 views

Service cloud snap-ins pre-chat form

I am using snap-in with pre-chat enabled to implement chat functionality on our website. I am using the code snippet that is generated by the snap-in. Everything works great but I have 2 questions: ...
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1answer
30 views

Einstein Bot Reading Cookie Into Chat Context

I've been searching for a solution through either Apex or Configuration that would allow my Einstein Bot to read a cookie on the page that my snap-in is deployed onto. For example, when the Chat Bot ...
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0answers
97 views

Salesforce Snap-ins integration with HTML website

I have developed Snap-ins pre-chat and post-chat lightning components. I am integrating it with HTML website of our client. In Our Pre-chat component, we are consuming one API that creates Lead ...
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0answers
44 views

Snap-ins to create Person Account instead of contact

I want to use snap-ins but as a chat service. But instead of creating a contact, I want to create and find a Person Account based on the PersonEmail field. Is this something possible? I have tried ...
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0answers
9 views

throw an custom error message from lightning chat component

I have configured Snapin chat with a lightning prechat component. Now I want to validate data which is coming from customer and show the error message to the customer if data is invalid. Using ...
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0answers
71 views

How to Transfer to a different Chat Button w/ Einstein Bots

I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
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2answers
604 views

Embedded Service Chat component in community - using “Snippet Settings File” javascript to override pre-chat file is not working

I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here. I am doing that with the Embedded Service Chat component in the ...
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0answers
107 views

how can we add a custom checkbox field on snap-ins pre chat page

Currently only few fields are showing out of the box that can be added to snap-ins pre chat page. How can we add any custom field like checkbox or URL to pre chat page of snap-ins chat
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0answers
72 views

SnapIn pass lightning component values to embedded_svc

How do I pass values to the embedded_svc.settings dynamically based on what is filled in for lightning Snapin component.> How do I pass items like create a lead if X happens, otherwise create a ...
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0answers
19 views

Fetch custom details in Snap Ins

Is it possible to fetch details of the chat associated with a specific chat key in Snap-ins? Looking for a similar method like details fetched using getDetailsByChatKey() method in a live agent.
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1answer
20 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
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0answers
229 views

Snap-ins Offline support

When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in ...
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1answer
108 views

Live Agent Chat - Routing by Region

I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce. We're using Live Agent embedded on our company website as our ...
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1answer
184 views

live agent Snapchat Post chat VF page refused to connect from website

Iam getting error from website where we are implementing salesforce Chat (snap in chat). In this we are trying to give post chat survey to the customer and we have built a VF page for this. When we ...
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0answers
59 views

Cannot see Post chat component in Chat window

We are using snap-ins chat currently and for that we have built pre and post chat components. For post chat component I have provided the Aura Application(I created one application bundle and put my ...
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0answers
76 views

Customize chat Embedded Services (Snap-ins) look and feel of the button

I am implementing chat in my org I am trying to start the chat not from the standard button: I cannot find a way to do that, I have tried to use the lightningsnapin:minimizedAPI lightning ...
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0answers
35 views

Multiple Embedded Service Deployments on 1 page

I have a client who would like to deploy 2 seperate snap-ins on the same page. I pulled the embedded service code snippet down and put them both in 1 page, removing the duplicate esw.min.js line, but ...
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0answers
38 views

Pass parameters from Javascript to lightning component

Is there any way to pass parameters from javascript to lightning JS controllers? I have one snap-ins pre-chat component which calls one API which accepts 64 parameters. I am calling this API with all ...
1
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0answers
25 views

Salesforce Chat

I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing). I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
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0answers
128 views

Snap ins pre chat form - match Contact by Email only?

We are using snap-in prechat form on our website. We want to the pre-chat form to create a contact record but have it match by email only. We added the following code to the snap-in prechat form ...
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0answers
8 views

Customer Contact Details not coming through - Snap Ins

I seem to be having a sporadic issue in where I don't receive the customer details provided in the Pre-Chat form and there is no evident pattern to it. I tested the validation process in the Pre-...
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0answers
87 views

snap ins - unable to customize chat snap-ins logo

I am trying to change the minimized logo (also called 'smallCompanyLogoImgURL' in the settings) Something should be very easy is giving me a lot of complications. I have tried via setup and via code ...
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0answers
259 views

FSL: Book appointment as Community User

I am looking for a native way to allow Community users to book service appointments. In Community Builder there is the Appointment Management component which needs to be linked to a custom-defined ...
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0answers
201 views

Post Chat Form in Snap-ins

Post Chat form in Snap-ins not working, Whatever url I give in Post-Chat URL its giving me "Refused to display 'https://www.google.com' in a frame because it set 'X-Frame-Options' to 'sameorigin'." ...
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0answers
179 views

Passing a variable to lightning component through snapin chat

I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
1
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1answer
171 views

In Snap-ins chat can we display profile picture for agents dynamically?

I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can ...
1
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0answers
96 views

Hide Feedback button in snap-ins chat lightning

Is there any way we can hide Give Feedback button in snap-ins chat and direct users to post chat form directly when they hit close button
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0answers
49 views

HOW TO change avatart IMAGE TO LIVe agent name

I have created a snapin and also have pre chat form set up. I am seeing a header with the agent initial after chat is accepted. The avatar as the initial is also along side the chat.However, i would ...
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0answers
153 views

Fallback routing in Snap-in Chat

Is it possible to setup fallback routing in Snap-ins chat similar to how it works in Live Agent: https://developer.salesforce.com/docs/atlas.en-us.218.0.live_agent_dev.meta/live_agent_dev/...
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0answers
33 views

How to add custom field or ID field to snap-in pre-chat set up. By default, it shows only few fields not all the fields [duplicate]

How to add custom field or ID field to snap-in pre-chat set up. By default, it shows only few fields not all the fields. I created a formula field but it is not showing up in the dropdown.
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0answers
80 views

How to customize the snap in code using embedded code

I have all the Live agent and snap in set up for my service console. The business wants some cosmetic changes which i have completed using the labels within branding. What i am not sure how to do are ...
0
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1answer
1k views

Snap-Ins Custom Pre-Chat Component Using Aura and problem with contact matching

In some org we use Custom Pre-Chat Component(aura) to start chat on community. Here's the implemenation Component Code <aura:component implements="lightningsnapin:prechatUI" description="Sample ...
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0answers
201 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
1
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0answers
541 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
2
votes
1answer
1k views

Start snap-in chat with custom button

I'm trying to implement Snap-ins to replace existing contact/chat functionality. To make it as seamlessly as possible to users, I would like to use our existing chat buttons in our web application ...
1
vote
1answer
305 views

Einstein Bot not working with Omni-Channel Routing

I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it ...
4
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2answers
2k views

Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?

I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments. According to documentation we can control the agent routing with embedded_svc.settings....
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0answers
181 views

Launch Snap-in chat from Lightning Component in Community

We currently have Snap-in chat enabled in a Lightning Community. The client would like to launch the snap-in chat button from a custom lightning component somewhere on the community page. For example, ...
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0answers
49 views

How to use built in actions Snap Ins SDK Swift

I'm following the documentation for Snap Ins SDK for iOS but I'm not understanding how to use built in actions. https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/...