Questions tagged [snap-ins]

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241 views

In Snap-ins, when offline chat is enabled where does the chat is routed?

In Snap-ins, When the offline chat option is enabled. The user initiate the chat and submit. So where does the case/chat is routed that is who is the case owner?
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0answers
58 views

SnapIn pass lightning component values to embedded_svc

How do I pass values to the embedded_svc.settings dynamically based on what is filled in for lightning Snapin component.> How do I pass items like create a lead if X happens, otherwise create a ...
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0answers
14 views

Fetch custom details in Snap Ins

Is it possible to fetch details of the chat associated with a specific chat key in Snap-ins? Looking for a similar method like details fetched using getDetailsByChatKey() method in a live agent.
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1answer
17 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
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0answers
53 views

Embedded Service Chat component in community - using “Snippet Settings File” javascript to override pre-chat file is not working

I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here. I am doing that with the Embedded Service Chat component in the ...
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0answers
178 views

Snap-ins Offline support

When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in ...
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1answer
43 views

Live Agent Chat - Routing by Region

I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce. We're using Live Agent embedded on our company website as our ...
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0answers
14 views

My sensitive data rules are not working in snap in chat

I'm using snap in chat and we need to mask credit card numbers for agents inside salesforce. For this reason I am trying to use sensitive data rules. Can any one please tell me how to use regular ...
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1answer
69 views

live agent Snapchat Post chat VF page refused to connect from website

Iam getting error from website where we are implementing salesforce Chat (snap in chat). In this we are trying to give post chat survey to the customer and we have built a VF page for this. When we ...
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0answers
30 views

Cannot see Post chat component in Chat window

We are using snap-ins chat currently and for that we have built pre and post chat components. For post chat component I have provided the Aura Application(I created one application bundle and put my ...
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0answers
36 views

Customize chat Embedded Services (Snap-ins) look and feel of the button

I am implementing chat in my org I am trying to start the chat not from the standard button: I cannot find a way to do that, I have tried to use the lightningsnapin:minimizedAPI lightning ...
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0answers
18 views

Multiple Embedded Service Deployments on 1 page

I have a client who would like to deploy 2 seperate snap-ins on the same page. I pulled the embedded service code snippet down and put them both in 1 page, removing the duplicate esw.min.js line, but ...
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0answers
34 views

Pass parameters from Javascript to lightning component

Is there any way to pass parameters from javascript to lightning JS controllers? I have one snap-ins pre-chat component which calls one API which accepts 64 parameters. I am calling this API with all ...
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0answers
33 views

Salesforce Snap-ins integration with HTML website

I have developed Snap-ins pre-chat and post-chat lightning components. I am integrating it with HTML website of our client. In Our Pre-chat component, we are consuming one API that creates Lead ...
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0answers
15 views

Salesforce Chat

I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing). I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
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0answers
56 views

Snap ins pre chat form - match Contact by Email only?

We are using snap-in prechat form on our website. We want to the pre-chat form to create a contact record but have it match by email only. We added the following code to the snap-in prechat form ...
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0answers
7 views

Customer Contact Details not coming through - Snap Ins

I seem to be having a sporadic issue in where I don't receive the customer details provided in the Pre-Chat form and there is no evident pattern to it. I tested the validation process in the Pre-...
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0answers
43 views

snap ins - unable to customize chat snap-ins logo

I am trying to change the minimized logo (also called 'smallCompanyLogoImgURL' in the settings) Something should be very easy is giving me a lot of complications. I have tried via setup and via code ...
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1answer
284 views

Service cloud snap-ins pre-chat form

I am using snap-in with pre-chat enabled to implement chat functionality on our website. I am using the code snippet that is generated by the snap-in. Everything works great but I have 2 questions: ...
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0answers
102 views

FSL: Book appointment as Community User

I am looking for a native way to allow Community users to book service appointments. In Community Builder there is the Appointment Management component which needs to be linked to a custom-defined ...
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0answers
98 views

Post Chat Form in Snap-ins

Post Chat form in Snap-ins not working, Whatever url I give in Post-Chat URL its giving me "Refused to display 'https://www.google.com' in a frame because it set 'X-Frame-Options' to 'sameorigin'." ...
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0answers
69 views

how can we add a custom checkbox field on snap-ins pre chat page

Currently only few fields are showing out of the box that can be added to snap-ins pre chat page. How can we add any custom field like checkbox or URL to pre chat page of snap-ins chat
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0answers
156 views

Passing a variable to lightning component through snapin chat

I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
1
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1answer
83 views

In Snap-ins chat can we display profile picture for agents dynamically?

I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can ...
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0answers
54 views

Hide Feedback button in snap-ins chat lightning

Is there any way we can hide Give Feedback button in snap-ins chat and direct users to post chat form directly when they hit close button
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0answers
39 views

HOW TO change avatart IMAGE TO LIVe agent name

I have created a snapin and also have pre chat form set up. I am seeing a header with the agent initial after chat is accepted. The avatar as the initial is also along side the chat.However, i would ...
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0answers
102 views

Fallback routing in Snap-in Chat

Is it possible to setup fallback routing in Snap-ins chat similar to how it works in Live Agent: https://developer.salesforce.com/docs/atlas.en-us.218.0.live_agent_dev.meta/live_agent_dev/...
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0answers
27 views

How to add custom field or ID field to snap-in pre-chat set up. By default, it shows only few fields not all the fields [duplicate]

How to add custom field or ID field to snap-in pre-chat set up. By default, it shows only few fields not all the fields. I created a formula field but it is not showing up in the dropdown.
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0answers
56 views

How to customize the snap in code using embedded code

I have all the Live agent and snap in set up for my service console. The business wants some cosmetic changes which i have completed using the labels within branding. What i am not sure how to do are ...
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1answer
296 views

How to display custom Form/Pre chat form before transferring to an Agent in Einstein Bots

I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to ...
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1answer
692 views

Snap-Ins Custom Pre-Chat Component Using Aura and problem with contact matching

In some org we use Custom Pre-Chat Component(aura) to start chat on community. Here's the implemenation Component Code <aura:component implements="lightningsnapin:prechatUI" description="Sample ...
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0answers
158 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
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0answers
418 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
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1answer
349 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
2
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1answer
643 views

Start snap-in chat with custom button

I'm trying to implement Snap-ins to replace existing contact/chat functionality. To make it as seamlessly as possible to users, I would like to use our existing chat buttons in our web application ...
1
vote
1answer
244 views

Einstein Bot not working with Omni-Channel Routing

I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it ...
4
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2answers
1k views

Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?

I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments. According to documentation we can control the agent routing with embedded_svc.settings....
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0answers
167 views

Launch Snap-in chat from Lightning Component in Community

We currently have Snap-in chat enabled in a Lightning Community. The client would like to launch the snap-in chat button from a custom lightning component somewhere on the community page. For example, ...
2
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0answers
44 views

How to use built in actions Snap Ins SDK Swift

I'm following the documentation for Snap Ins SDK for iOS but I'm not understanding how to use built in actions. https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/...
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1answer
765 views

Is it possible to upsert Prechat data in a custom Lightning Snap-in?

Here are some related links: Custom Pre-Chat Component Sample Using Aura Custom Pre-Chat Component Sample Using JavaScript Find and Create Records Pre-Chat API Code Sample Based on link 3, it seems ...