Questions tagged [servicecloud]

A Salesforce console is designed to boost productivity for users in fast-paced environments.

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Display text on hover over Custom Console Component [duplicate]

I have a Custom Console Component(displayed in console) which when clicked on opens a vf page. I want to display text "Test" whenever user points its mouse over this component. How can i do this? This ...
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0answers
502 views

“insufficient privileges” error in service Cloud Console

When I accept chat request insufficient privileges error comes. As per other community suggestions I checked for agent permission and found these permissions enabled: Customize Application View ...
4
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1answer
1k views

Ensuring Test Code Coverage when you have Insufficient Access Rights on an Object

I recently ran into an issue where we installed some Service Cloud pieces in our predominantly Sales Cloud org (including the Public Knowledge Base). This installed a few custom APEX classes and tests....
4
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3answers
2k views

Maintenance Exam for Advanced Developer and Consultant

To keep the Salesforce certification, we should take maintenance exam for 3 release per year. Since the prerequisites for Advanced Developer is completion of DEV401 and ADM201 for Sales Cloud/Service ...
7
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1answer
444 views

Cases created by high-volume portal users become inaccessible

Service Cloud Portal users are those users with a High-volume portal license type. There are requirements that typically mean you'll need to use this license type viz. You anticipate more than 300k ...
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2answers
3k views

How can I configure Case Comment notifications to go to the Case Contact instead of the Portal User?

Possible red herring, but this seems to coincide with the release of Spring '13. On a Case record: if a support engineer clicks "Send an Email", an email is sent to the Case Contact's email. [good] ...
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2answers
5k views

Issue with passing parameters in Service Cloud Console Integration Toolkit

i am currently having certain hyperlinks in VF page which i need to make compatible in service cloud and hence using the API toolkit.I am quite new to callback methods, what is the syntax to pass ...
1
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2answers
15k views

Open a Service Console primary tab from a custom component module

I have a app-level custom component module (the ones in the footer) for a service cloud application. I need to open up a Primary Tab in the console from this custom component. I have the Id of the ...
4
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2answers
2k views

Case Comments public/private after Spring '12

So with the release of Spring '12, the self-service portal is no longer available for new Salesforce Orgs. Also, it seems that the ability to mark a case comment either public or private is no longer ...
1
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1answer
4k views

Completion issues with CaseMilestones

I am in the process of assessing Entitlement Processes and CaseMilestones. I have set up an Entitlement Process that has 2 CaseMilestones set up. The first called First Response is initialised on ...
3
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1answer
1k views

Closing Service Cloud Case Milestones using Apex

I am having a look at Case milestones and entitlement processes that are part of the service cloud. I want to programmatically close one of the milestones after a certain Status value has been ...

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