Questions tagged [service-console]

A Salesforce console is designed to boost productivity for users in fast-paced environments.

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8
votes
2answers
700 views

Can we prevent or detect Console popup event?

We're using the Salesforce Console Integration Toolkit to display a custom status bar in the console. This works really well, except that the users can click on the status bar component (indicated by ...
6
votes
4answers
5k views

Lightning tab label showing “Loading…” in Service Console (bug)

I have a blank Lightning component which I am using as a custom tab in Service Console. While the content loads fine the tab label stays on "Loading..." forever. Component Tab Screen There are no ...
4
votes
1answer
1k views

When lightning:tabFocused is fired, handler is invoked multiple times (once per tab that is open) from an embedded component in service console

I have a basic custom component embedded in a Lightning App Case Record page, within the Service Console in LEX. What I'm trying to do is invoke some code whenever a tab is focused. The documentation ...
3
votes
1answer
3k views

How to remove Post and Poll from Salesforce Case Chatter tab in Lighthing Experience?

Firstly, I don't understand why Salesforce would think that people want to use Chatter in cases. Are people doing this these days? What possible use or benefit does this offer in the real world? (this ...
3
votes
0answers
616 views

Stopping the closure of a tab

I wrote a Lightning Component that has to warn the user if anybody attempts to close it. We also have to cover the scenario of the user clicking the "X" and closing the component/tab manually, not ...
2
votes
1answer
754 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
2
votes
1answer
520 views

isInConsole() Showing False in embedded VF Page

Long Story short no matter what i do i cannot make this salesforce method work. Please help me shine some light on what i am doing wrong so i can work on creating subtabs from an Account page inside ...
2
votes
1answer
733 views

Service Setup missing in new developer org Spring '17

I tried to test the new Lightning service console but I can't seem to find where I need to activate it. In the Spring '17 release notes they talk about Service Setup which should be located under the ...
1
vote
1answer
286 views

Reset a SubTab Label in the Service Console

I have created a custom Visualforce page for a New Case creation. If I don't set the SubTab Label it displays 'External Page' and when I save my Case the standard Case page shows the Case icon and ...
1
vote
1answer
252 views

Custom Javascript Convert Lead Button

I tried to write javascript custom convert lead button with validation. Everything is working as expected but in the last two cases, after converting the client, the user is redirected to the newly ...
1
vote
1answer
4k views

Is it possible to refresh tab in lightning service console

I have embeded lightning component on Case detail view page and I would like to tirgger refresh of case record page (opened in lightning service console). I tried using $A.get('e.force:refreshView')....
1
vote
1answer
1k views

Close Tab automatically in Service Cloud Console

I have a script which opens a new page in a new sub-tab on the Service Cloud Console, and another one that closes that same new page once it's done loading. It works, but I need to click on the '< ...
1
vote
1answer
1k views

Open a subtab in service console on clicking custom button

Currently we have a VF page as the Home page of Service Console and have a custom Button to create a new contact record . I would like to open this new contact page in a subtab when the button is ...
1
vote
0answers
131 views

Firefox Clippings extension no longer working Salesforce Support Console Comments

I use firefox with the Clippings Extension to paste commonly used text into comments in Salesforce. Mostly I use the Console view. A few months ago this stopped working on Windows 10. Last week it ...
1
vote
1answer
262 views

How to render page as PDF in a seperate subtab

I'm looking for a way to open a new subtab in the service console that renders an existing form as a PDF prior to saving the form and without storing the PDF in Salesforce. I managed to work out how ...
1
vote
0answers
90 views

How to use the console integration toolkit to determine if user is chat capable?

We have a custom button that uses the console integration toolkit's sforce.console.chat.getDetailsByPrimaryTabId method to determine if the button is being clicked in the context of a chat, or not. ...
0
votes
2answers
4k views

what is difference between caseteams and queues?

Queues: Group of users who can owns the records . Case teams:we create case team role and can assign this to predefined case team. But I had a lot of confusion about case teams. Can any one give ...
0
votes
1answer
2k views

what is the difference between service cloud and service console in salesforce

Can someone please help me understand what the difference is between these two things? If I have purchased service cloud - would I see this in the list of APPS?
0
votes
1answer
342 views

OpenTab with focus after closing some other tabs on Console Navigation Apps

I have overriden new Account and Edit Account standard actions with some custom Lightning Components. On console navigation apps i want to close some tabs on Account save and then open a new tab to ...
0
votes
1answer
106 views

Service Console (classic) macros with Select Email Action/Apply Email Template stopped working

Given Service Console (Classic) Macros that include instructions Select Email Action | Apply Email Template All were working When Some change made Then Macros stopped working with error The ...
0
votes
1answer
162 views

Email to Case create contact from reply-to address [closed]

I have a contact form on our website that is generating an email to support@domain.com. We are setting the from email address to no-reply@domain.com and the reply-to email address to the customer's ...
0
votes
1answer
439 views

Publisher actions not available in case feed for service console

I am using the case feed in service console and only have 2 publisher actions available. When I configure the "Feed View" of this page layout, all of the options are there but the publisher actions ...
0
votes
0answers
10 views

Lightning Datatable : Winter 21 update : Url attribute in datatable columns are reloading the complete datatable

We have developed a Service console application and we have used lightning datatable in many instances. In Service console, before the Win21 release, If we used to click on the hyperlink, the table ...
0
votes
1answer
12 views

Open Subtab from Visualforce page which is not Inline

I have a custom search VF page which search on multiple criteria's like FirstName, lastname, DOB, NPI, MemberId etc. After a result is found we show two sections on the VF page, first section shows ...
0
votes
0answers
152 views

CloseTab() is not working when sending customEvent from LWC

I am calling a Lightning Component wrapped in VF through a detail page button and that is openened in a subtab whenever that custom button is clicked. Now, I am trying to close that subtab when ...
0
votes
0answers
38 views

Lightning component in the service console tab replacing all the tabs with the latest opened record

I'm opening a lightning component from a custom button in the Account page as per below code. And this code is executing in the Service console. var evt = $A.get("e.force:navigateToComponent"); ...
0
votes
0answers
96 views

Custom Interaction Log implementation in Lightning Service Console

I know we can Customize Interaction Log in Salesforce Classic with the help of Visualforce and following Console APIs: getCallAttachedData() getCallObjectIds() onCallBegin() onCallEnd() But I'm in ...
0
votes
1answer
78 views

Status field is not update through Community User

I have to update the status field through "Community User" but it is showing this error. I have created the quick action for change the status and drop on it on the community ,through my "Community ...
0
votes
0answers
94 views

Cannot open Tab from another Primary tab

I am trying to open a primary tab from another primary tab where the url is a flexi page. It is refreshing the URL of new tab but not opening another tab which is my requirement. Using workspace api ...
0
votes
0answers
23 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
0
votes
1answer
1k views

Opening subtab with Lightning Component from Visualforce

I include a Visualforce in the lightning record page of Account and I would like to open new subtab in the same service console with a lightning component. Is it possible to do that? If so, how?