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Questions tagged [service-console]

A Salesforce console is designed to boost productivity for users in fast-paced environments.

14 questions with no upvoted or accepted answers
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3
votes
0answers
485 views

Stopping the closure of a tab

I wrote a Lightning Component that has to warn the user if anybody attempts to close it. We also have to cover the scenario of the user clicking the "X" and closing the component/tab manually, not ...
2
votes
1answer
499 views

Service Setup missing in new developer org Spring '17

I tried to test the new Lightning service console but I can't seem to find where I need to activate it. In the Spring '17 release notes they talk about Service Setup which should be located under the ...
1
vote
0answers
127 views

Firefox Clippings extension no longer working Salesforce Support Console Comments

I use firefox with the Clippings Extension to paste commonly used text into comments in Salesforce. Mostly I use the Console view. A few months ago this stopped working on Windows 10. Last week it ...
1
vote
1answer
213 views

How to render page as PDF in a seperate subtab

I'm looking for a way to open a new subtab in the service console that renders an existing form as a PDF prior to saving the form and without storing the PDF in Salesforce. I managed to work out how ...
1
vote
0answers
86 views

How to use the console integration toolkit to determine if user is chat capable?

We have a custom button that uses the console integration toolkit's sforce.console.chat.getDetailsByPrimaryTabId method to determine if the button is being clicked in the context of a chat, or not. ...
0
votes
0answers
25 views

Allow VF Popup inside Service Console in Lightning

Is there a way to open Popup(modal) inside Service Console rather than AS tab/subtab in Lightning. I overridden delete button with VF Page and need to display a popup window. This works fine on when I ...
0
votes
0answers
53 views

LWC custom case record type selection opening in a separate tab in Console App

We have one custom LWC component to for record type selection which overrides 'New' case button. After selecting the record type and clicking continue, new case record creation popup is opening on ...
0
votes
1answer
32 views

Status field is not update through Community User

I have to update the status field through "Community User" but it is showing this error. I have created the quick action for change the status and drop on it on the community ,through my "Community ...
0
votes
0answers
14 views

Open Service Console record from external lightning component

I have a lightning home page component with a button to open a record on lightning service console. Since it is external to service console I hope Workspace APIs doesn't work [tried with no luck]. ...
0
votes
0answers
68 views

Cannot open Tab from another Primary tab

I am trying to open a primary tab from another primary tab where the url is a flexi page. It is refreshing the URL of new tab but not opening another tab which is my requirement. Using workspace api ...
0
votes
0answers
259 views

Service Cloud snap-in chat button not routing to a queue

I am using a snap-in with a chat button. The chat button is configured to route to a queue name "chats". I am able to get chat working from our website and cases are getting created in Service Cloud ...
0
votes
0answers
18 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
0
votes
1answer
816 views

Opening subtab with Lightning Component from Visualforce

I include a Visualforce in the lightning record page of Account and I would like to open new subtab in the same service console with a lightning component. Is it possible to do that? If so, how?
0
votes
1answer
936 views

Live Agent not working in Lightning console app

Live agent works fine with Omni in classic and not in lightning, and per Salesforce Documentation this is what I need to do: "If you want to use Live Agent and Omni-Channel in Lightning Experience, ...