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Questions tagged [service-console]

A Salesforce console is designed to boost productivity for users in fast-paced environments.

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1answer
9 views

Service Console (classic) macros with Select Email Action/Apply Email Template stopped working

Given Service Console (Classic) Macros that include instructions Select Email Action | Apply Email Template All were working When Some change made Then Macros stopped working with error The ...
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1answer
947 views

Live Agent not working in Lightning console app

Live agent works fine with Omni in classic and not in lightning, and per Salesforce Documentation this is what I need to do: "If you want to use Live Agent and Omni-Channel in Lightning Experience, ...
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0answers
25 views

Allow VF Popup inside Service Console in Lightning

Is there a way to open Popup(modal) inside Service Console rather than AS tab/subtab in Lightning. I overridden delete button with VF Page and need to display a popup window. This works fine on when I ...
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0answers
56 views

LWC custom case record type selection opening in a separate tab in Console App

We have one custom LWC component to for record type selection which overrides 'New' case button. After selecting the record type and clicking continue, new case record creation popup is opening on ...
3
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0answers
486 views

Stopping the closure of a tab

I wrote a Lightning Component that has to warn the user if anybody attempts to close it. We also have to cover the scenario of the user clicking the "X" and closing the component/tab manually, not ...
0
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1answer
32 views

Status field is not update through Community User

I have to update the status field through "Community User" but it is showing this error. I have created the quick action for change the status and drop on it on the community ,through my "Community ...
0
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1answer
822 views

Opening subtab with Lightning Component from Visualforce

I include a Visualforce in the lightning record page of Account and I would like to open new subtab in the same service console with a lightning component. Is it possible to do that? If so, how?
2
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1answer
502 views

Service Setup missing in new developer org Spring '17

I tried to test the new Lightning service console but I can't seem to find where I need to activate it. In the Spring '17 release notes they talk about Service Setup which should be located under the ...
1
vote
1answer
3k views

Is it possible to refresh tab in lightning service console

I have embeded lightning component on Case detail view page and I would like to tirgger refresh of case record page (opened in lightning service console). I tried using $A.get('e.force:refreshView')....
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1answer
753 views

what is the difference between service cloud and service console in salesforce

Can someone please help me understand what the difference is between these two things? If I have purchased service cloud - would I see this in the list of APPS?
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1answer
41 views

Email to Case create contact from reply-to address [closed]

I have a contact form on our website that is generating an email to support@domain.com. We are setting the from email address to no-reply@domain.com and the reply-to email address to the customer's ...
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0answers
15 views

Open Service Console record from external lightning component

I have a lightning home page component with a button to open a record on lightning service console. Since it is external to service console I hope Workspace APIs doesn't work [tried with no luck]. ...
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0answers
261 views

Service Cloud snap-in chat button not routing to a queue

I am using a snap-in with a chat button. The chat button is configured to route to a queue name "chats". I am able to get chat working from our website and cases are getting created in Service Cloud ...
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0answers
68 views

Cannot open Tab from another Primary tab

I am trying to open a primary tab from another primary tab where the url is a flexi page. It is refreshing the URL of new tab but not opening another tab which is my requirement. Using workspace api ...
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0answers
18 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
1
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1answer
1k views

Close Tab automatically in Service Cloud Console

I have a script which opens a new page in a new sub-tab on the Service Cloud Console, and another one that closes that same new page once it's done loading. It works, but I need to click on the '< ...
3
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3answers
3k views

Lightning tab label showing “Loading…” in Service Console (bug)

I have a blank Lightning component which I am using as a custom tab in Service Console. While the content loads fine the tab label stays on "Loading..." forever. Component Tab Screen There are no ...
2
votes
1answer
523 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
1
vote
1answer
165 views

Custom Javascript Convert Lead Button

I tried to write javascript custom convert lead button with validation. Everything is working as expected but in the last two cases, after converting the client, the user is redirected to the newly ...
1
vote
1answer
2k views

How to remove Post and Poll from Salesforce Case Chatter tab in Lighthing Experience?

Firstly, I don't understand why Salesforce would think that people want to use Chatter in cases. Are people doing this these days? What possible use or benefit does this offer in the real world? (this ...
4
votes
1answer
741 views

When lightning:tabFocused is fired, handler is invoked multiple times (once per tab that is open) from an embedded component in service console

I have a basic custom component embedded in a Lightning App Case Record page, within the Service Console in LEX. What I'm trying to do is invoke some code whenever a tab is focused. The documentation ...
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2answers
2k views

what is difference between caseteams and queues?

Queues: Group of users who can owns the records . Case teams:we create case team role and can assign this to predefined case team. But I had a lot of confusion about case teams. Can any one give ...
8
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2answers
615 views

Can we prevent or detect Console popup event?

We're using the Salesforce Console Integration Toolkit to display a custom status bar in the console. This works really well, except that the users can click on the status bar component (indicated by ...
2
votes
1answer
445 views

isInConsole() Showing False in embedded VF Page

Long Story short no matter what i do i cannot make this salesforce method work. Please help me shine some light on what i am doing wrong so i can work on creating subtabs from an Account page inside ...
1
vote
1answer
1k views

Open a subtab in service console on clicking custom button

Currently we have a VF page as the Home page of Service Console and have a custom Button to create a new contact record . I would like to open this new contact page in a subtab when the button is ...
1
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0answers
127 views

Firefox Clippings extension no longer working Salesforce Support Console Comments

I use firefox with the Clippings Extension to paste commonly used text into comments in Salesforce. Mostly I use the Console view. A few months ago this stopped working on Windows 10. Last week it ...
0
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1answer
396 views

Publisher actions not available in case feed for service console

I am using the case feed in service console and only have 2 publisher actions available. When I configure the "Feed View" of this page layout, all of the options are there but the publisher actions ...
1
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1answer
213 views

How to render page as PDF in a seperate subtab

I'm looking for a way to open a new subtab in the service console that renders an existing form as a PDF prior to saving the form and without storing the PDF in Salesforce. I managed to work out how ...
1
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0answers
86 views

How to use the console integration toolkit to determine if user is chat capable?

We have a custom button that uses the console integration toolkit's sforce.console.chat.getDetailsByPrimaryTabId method to determine if the button is being clicked in the context of a chat, or not. ...
1
vote
1answer
243 views

Reset a SubTab Label in the Service Console

I have created a custom Visualforce page for a New Case creation. If I don't set the SubTab Label it displays 'External Page' and when I save my Case the standard Case page shows the Case icon and ...