Skip to main content

Questions tagged [service-console]

A Salesforce console is designed to boost productivity for users in fast-paced environments.

Filter by
Sorted by
Tagged with
1 vote
0 answers
79 views

Classic Open CTI methods workaround in Lightning

we're preparing for a migration from Classic to Lightning. We have a custom implementation of CTI where we're using some of the sforce methods, that we need to replace with the new ones. I've ...
ukulele's user avatar
  • 35
0 votes
0 answers
230 views

Can secondary routing priority model and status based capacity model work at the same time for Case routing via Omnichannel?

So currently I have setup a Queue based routing of Email-to-Case along with using Omnichannel feature. Agents(Queue members) are automatically assigned the case. Each agent is assigned 1 Case at a ...
Aishwarya's user avatar
0 votes
1 answer
687 views

NavigationMixin.Navigate Not Focusing on the correct subtab

I have a lwc component which calls the below method after save is successful : navigateToEventRecordPage() { this[NavigationMixin.Navigate]({ type: 'standard__recordPage', ...
SFDC Learner's user avatar
0 votes
1 answer
2k views

Does Messaging Session end automatically?

we've just set up SMS messaging with service cloud. Does anyone know if a messaging session will end automatically if it is inactive for a period of time? If so, how long of a timeframe and is there a ...
Scott's user avatar
  • 3
0 votes
0 answers
557 views

Sales Console and Service Console App can not be edited from App Manager

We accidentally removed the following two items from production org: LightningSalesConsole_UtilityBar LightningService_UtilityBar Now both Sales Console and Service Console app can not be edited ...
Syedur's user avatar
  • 101
0 votes
0 answers
1k views

CMTD Enhanced Related List from Salesforce Labs

I am hoping someone has experience with the app CMTD Enhanced Related Lists. I am trying to use it to show a Case Contact Role related list on a contact page (in lightning). There is an instruction ...
Melissa Cairo's user avatar
0 votes
0 answers
223 views

Why are calls to the service console integration toolkit failing on some browsers?

I have the following code on a visualforce page which I view through the Service Console, the idea being to close this tab and navigate to another. sforce.console.getEnclosingTabId(function (...
AidanD's user avatar
  • 151
0 votes
2 answers
355 views

Service console waits for aura component to finish init before rendering case

I have an aura component (as managed package) in service console. the component fetches case's fields (via soql), sends them to an external server, gets a response, and displays it. everything works ...
Jonathan P's user avatar
0 votes
1 answer
161 views

Enabling servicecloud feature for scratchorg,

Have enabled the servicecloud,LightningServiceConsole feature in scratchorg, but still not seeing service console and service setup in my scratch org "orgName": "Demo company", ...
santosh rath's user avatar
0 votes
1 answer
191 views

Refresh data in footer custom console component as I switch between Primary Tabs

I have a VF page which contains LWC component which display data retrieved by making callout to a 3rd party application. Data displayed are based on Case Record specific. I want to use the VF page in ...
Priyanshu Chaudhary's user avatar
0 votes
1 answer
333 views

Open Subtab from Visualforce page which is not Inline

I have a custom search VF page which search on multiple criteria's like FirstName, lastname, DOB, NPI, MemberId etc. After a result is found we show two sections on the VF page, first section shows ...
Anurag Chaturvedi's user avatar
0 votes
1 answer
2k views

OpenTab with focus after closing some other tabs on Console Navigation Apps

I have overriden new Account and Edit Account standard actions with some custom Lightning Components. On console navigation apps i want to close some tabs on Account save and then open a new tab to ...
Giorgos Galaios's user avatar
0 votes
1 answer
939 views

Service Console (classic) macros with Select Email Action/Apply Email Template stopped working

Given Service Console (Classic) Macros that include instructions Select Email Action | Apply Email Template All were working When Some change made Then Macros stopped working with error The ...
cropredy's user avatar
  • 72.2k
0 votes
1 answer
386 views

Status field is not update through Community User

I have to update the status field through "Community User" but it is showing this error. I have created the quick action for change the status and drop on it on the community ,through my "Community ...
Harshit  Verma's user avatar
2 votes
1 answer
1k views

Email to Case create contact from reply-to address [closed]

I have a contact form on our website that is generating an email to [email protected]. We are setting the from email address to [email protected] and the reply-to email address to the customer's ...
Brian Salta's user avatar
0 votes
0 answers
132 views

Cannot open Tab from another Primary tab

I am trying to open a primary tab from another primary tab where the url is a flexi page. It is refreshing the URL of new tab but not opening another tab which is my requirement. Using workspace api ...
Narasimha G's user avatar
0 votes
0 answers
38 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
R. Barrett's user avatar
0 votes
1 answer
2k views

Opening subtab with Lightning Component from Visualforce

I include a Visualforce in the lightning record page of Account and I would like to open new subtab in the same service console with a lightning component. Is it possible to do that? If so, how?
DarkSkull's user avatar
  • 1,749
1 vote
1 answer
389 views

Custom Javascript Convert Lead Button

I tried to write javascript custom convert lead button with validation. Everything is working as expected but in the last two cases, after converting the client, the user is redirected to the newly ...
Jacob K's user avatar
  • 57
4 votes
1 answer
7k views

How to remove Post and Poll from Salesforce Case Chatter tab in Lighthing Experience?

Firstly, I don't understand why Salesforce would think that people want to use Chatter in cases. Are people doing this these days? What possible use or benefit does this offer in the real world? (this ...
Swisher Sweet's user avatar
2 votes
1 answer
1k views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
Przemysław Długoszewski-Tamoń's user avatar
1 vote
1 answer
6k views

Is it possible to refresh tab in lightning service console

I have embeded lightning component on Case detail view page and I would like to tirgger refresh of case record page (opened in lightning service console). I tried using $A.get('e.force:refreshView')....
ceez's user avatar
  • 51
4 votes
1 answer
2k views

When lightning:tabFocused is fired, handler is invoked multiple times (once per tab that is open) from an embedded component in service console

I have a basic custom component embedded in a Lightning App Case Record page, within the Service Console in LEX. What I'm trying to do is invoke some code whenever a tab is focused. The documentation ...
Brian Mansfield's user avatar
3 votes
0 answers
1k views

Stopping the closure of a tab

I wrote a Lightning Component that has to warn the user if anybody attempts to close it. We also have to cover the scenario of the user clicking the "X" and closing the component/tab manually, not ...
Sebastian Kessel's user avatar
0 votes
1 answer
5k views

what is the difference between service cloud and service console in salesforce

Can someone please help me understand what the difference is between these two things? If I have purchased service cloud - would I see this in the list of APPS?
Robin T.'s user avatar
7 votes
4 answers
9k views

Lightning tab label showing "Loading..." in Service Console (bug)

I have a blank Lightning component which I am using as a custom tab in Service Console. While the content loads fine the tab label stays on "Loading..." forever. Component Tab Screen There are no ...
Mossi2's user avatar
  • 479
0 votes
2 answers
8k views

what is difference between caseteams and queues?

Queues: Group of users who can owns the records . Case teams:we create case team role and can assign this to predefined case team. But I had a lot of confusion about case teams. Can any one give ...
sarah's user avatar
  • 189
8 votes
2 answers
847 views

Can we prevent or detect Console popup event?

We're using the Salesforce Console Integration Toolkit to display a custom status bar in the console. This works really well, except that the users can click on the status bar component (indicated by ...
sfdcfox's user avatar
  • 497k
2 votes
1 answer
700 views

isInConsole() Showing False in embedded VF Page

Long Story short no matter what i do i cannot make this salesforce method work. Please help me shine some light on what i am doing wrong so i can work on creating subtabs from an Account page inside ...
Justin Price's user avatar
2 votes
1 answer
963 views

Service Setup missing in new developer org Spring '17

I tried to test the new Lightning service console but I can't seem to find where I need to activate it. In the Spring '17 release notes they talk about Service Setup which should be located under the ...
Sven Delporte's user avatar
1 vote
1 answer
2k views

Open a subtab in service console on clicking custom button

Currently we have a VF page as the Home page of Service Console and have a custom Button to create a new contact record . I would like to open this new contact page in a subtab when the button is ...
Swetha Gangaraju's user avatar
1 vote
1 answer
2k views

Close Tab automatically in Service Cloud Console

I have a script which opens a new page in a new sub-tab on the Service Cloud Console, and another one that closes that same new page once it's done loading. It works, but I need to click on the '< ...
Json's user avatar
  • 1,667
1 vote
0 answers
144 views

Firefox Clippings extension no longer working Salesforce Support Console Comments

I use firefox with the Clippings Extension to paste commonly used text into comments in Salesforce. Mostly I use the Console view. A few months ago this stopped working on Windows 10. Last week it ...
Colin B's user avatar
  • 11
0 votes
1 answer
515 views

Publisher actions not available in case feed for service console

I am using the case feed in service console and only have 2 publisher actions available. When I configure the "Feed View" of this page layout, all of the options are there but the publisher actions ...
user30816's user avatar
1 vote
1 answer
411 views

How to render page as PDF in a seperate subtab

I'm looking for a way to open a new subtab in the service console that renders an existing form as a PDF prior to saving the form and without storing the PDF in Salesforce. I managed to work out how ...
Jason Cooke's user avatar
1 vote
0 answers
131 views

How to use the console integration toolkit to determine if user is chat capable?

We have a custom button that uses the console integration toolkit's sforce.console.chat.getDetailsByPrimaryTabId method to determine if the button is being clicked in the context of a chat, or not. ...
Mike Ginou's user avatar
1 vote
1 answer
389 views

Reset a SubTab Label in the Service Console

I have created a custom Visualforce page for a New Case creation. If I don't set the SubTab Label it displays 'External Page' and when I save my Case the standard Case page shows the Case icon and ...
Eric Smith's user avatar