Questions tagged [send-email]

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15 views

How to create “unengaged” email lists for suppression? in MarketingCloud/ExactTarget [closed]

Currently, I am just using the current Automation studio reports to pull the anyone who has received at least 6 emails but has opened none of them, then reuploading that list, and excluding it in ...
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1answer
744 views

Prevent emails being send to customers

I am currently doing a Service Cloud implementation for a customer. We have just tackled the email to case needs and we would like to start testing this. We are only facing one problem now: prevent ...
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1answer
362 views

How to see tracking of emails sent through marketing cloud in sales cloud at lead & contact level?

We've implemented marketing cloud, integrated with sales cloud & enabled email tracking data transfer from marketing cloud to sales cloud. Where can I check this data in sales cloud at lead &...
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1answer
51 views

Trigger Compare Old and New AccountOwner of a Contact

I am having trouble comparing the old and new owner of the Account associated with the contact to achieve #6 of the requirement. Can someone please suggest how I satisfy condition #6 in the logic. ...
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1answer
468 views

Can I forward RMM replies to multiple email addresses?

When setting up a new sender profile, is there a way to specify multiple email addresses that should receive the RMM reply from customers? I tried to insert multiple email addresses, separated by a ...
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2answers
2k views

Emails not being sent

I've created a new DE based on a sync DE from SF by creating a data filter and a filter activity to create the new DE that should be used for sending emails. I can see the subscribers but when i try ...
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1answer
33 views

getting error while using SendEmail in batch class

I'm trying to send email to list of users using batch class, but its throwing below error for few records. Error: System.EmailException: SendEmail failed. First exception on row 0; first error: ...
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3answers
637 views

send email with a button

I need to send an email with a specific email template after pressing a button on opportunity layout. I created and put the button in the opportunity layout (below the image shows the button) the JS ...
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0answers
24 views

is there a lightning experience version of the send email page?

We have some url link buttons on a few pages that go to the Send Email page in classic that loads an email template, allows for editing, and then sends. This is all OOTB functionality (other than the ...
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1answer
27 views

Apex Test Class : Send Email Error

Requirement: Send an Email alert using a custom lightning component for selected records under few circumstances(Business logic) for which Messaging.sendEmail was used. Functionality working ...
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1answer
511 views

Send an email link in Lightning

I have created a page where I have used send an email functionality in salesforce classic which is working fine by url hacking https://na35.salesforce.com/_ui/core/email/author/EmailAuthor?p3_lkid= . ...
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19 views

Run Process Builder action Check based on nested conditions

During Email to Case process, I built a process builder which runs on the email message objects and checks for multiple conditions before executing actions Here's a scenario: (If it is ...
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53 views

Run send log data extension

I want to log the sends (Triggered send & mass send). Therefore I created a DE by using the SendLog Template. But the DE is still empty. We are using "Retain Send Log Data" on every single send. ...
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15 views

Customers not receiving emails with attachments

We just implemented Email-to-Case and we are facing this issue in our Salesforce Production environment. When agents are replying to customers with email attachments, they emails are not being ...
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1answer
61 views

Send emails using Salesforce Reports based on Custom Object

I want to send emails using a Salesforce Report which is based on Custom Report. I have created an AMP Script Code in order to fill some fields but I don't receive the email. This is the code: %%[ ...
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1answer
832 views

Edit properties of a Visualforce Email Template in apex so the email sent through Messaging.sendEmail() will have the most recent data in it

I have a visualforce email template that displays the list of Opportunity records that are populated using a visualforce component. I'm using this email template in a schedulable class. The HTML ...
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2answers
482 views

Reply To Triggered Send

I am trying to send a Triggered Send email through ExactTarget and have the recipient reply to that email directly to my company Exchange server. i.e. Call ExactTarget API to send the email and when ...
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1answer
746 views

How to get missing Buttons “Reply”, “Reply All”, “Forward” on Emails at the Activity Tab in Lightning Experience?

I'm working on hundreds of different orgs. Some of them have those buttons, other not. How can I get them on all orgs? (In the screenshots see right side in the bottom of each email.) BAD ORGS GOOD ...
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1answer
60 views

Image disappear when the email is sent

I have this code that includes the picture of a product. <!--[if mso | IE]><td style=vertical-align:middle;width:150px><![endif]--> <div class="mj-column-per-25 outlook-group-fix"...
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2answers
82 views

AMPscript Test Send Error

New to this so ELI5 please. I'm trying to test an email with the following script but the test email never arrives to inbox (while selecting a test Data Extension). %%[ SET @Phone = '123456789' SET ...
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1answer
737 views

Connecting a non-sendable Data Extension to a sendable Data Extension

I've successfully connected a Non-Sendable Data Extension to a Sendable Data Extension using the primary keys (my Contact ID's). My problem is that I want to send to the non-sendable Data Extension ...
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1answer
365 views

Replicate Send Preview in SSJS

Does any of you know a way to replicate the Send Preview functionalities using SSJS? My goal is to evaluate a HTML Email Content which contains AMPScript code for a specific Subscriber (Data ...
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1answer
4k views

How hard bounce emails are treated by Marketing Cloud?

I have read this help document but I am a little confused: Bounce Mail Management How many times an email needs to receive an email from marketing cloud in order to be marked as hard bounce? Just ...
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30 views

In Salesforce, Can we send mass email to records which are not in Salesforce through configuration

I have a CSV file containing 900 records with email and id field.i want to send email to all the 900 records.These records are not present in Salesforce org. Is there any way through configuration in ...
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1answer
100 views

Is there a way to specify Journey Builder Email Sends to occur only during a designated timeframe (i.e. Business Hours)?

Similar to the Send-Throttling "Delivery Window" setting, is there some way to achieve only sending emails during a specific timeframe throughout the day when an Email Activity is used in Journey ...
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1answer
56 views

Dynamic Sender profile is Not Working

I know it's a popular issue and I have referred to existing discussions, but nothing helped :( I am trying to create a dynamic sender profile to send emails from different from names based on ...
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1answer
1k views

How to avoid FIELD_INTEGRITY_EXCEPTION, Related To ID

I'm Having problem with Passing WhatId while sending emails in apex class which invoked in process builder. The process builder is invoked apex class is: public class TrainingExpiring30Days { @...
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29 views

Email not sent from Partial Sandbox using Batch

I have a simple batch job that is used to send a notification email. I'm testing in a partial sandbox, but the email is not coming thru. Here is what I've checked: I verified that deliverability is ...
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2answers
65 views

Transactional/Commercial classification - Custom Unsubscribe page/link

According to the SFMC knowledge base, the main difference between Transactional and Commercial emails in SFMC: " For commercial messages, we check for the presence of an unsubscribe link. [...] For ...
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0answers
8 views

Control folder location in “Select Template” popup of email author screen

Is there a way to control which email folder will appear on click of "Select Template" button on the email author page? Right now it opens the last folder user opened. As of today, we have used url ...
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0answers
28 views

Can we set Custom email address with out email forwarding for inbound emails?

I want to send and receive emails and associate these email messages to custom object records. For Sending of emails - I wanted to use Send Email Action. For receiving of emails - I wanted to write a ...
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2answers
56 views

How to test and assert email template?

I'm getting this error: System.DmlException: Insert failed. First exception on row 0; first error: MIXED_DML_OPERATION, DML operation on setup object is not permitted after you have updated a non-...
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1answer
110 views

Does Marketing Cloud deduplicate subscribers before making an A/B split?

I am configuring my first A/B split test with an email. I know that during a single send to a data extension, normally, Marketing Cloud will dedupe the DE's contents on the email address. However, I'm ...
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16 views

Sending Email from Case to a contact on which you don't have access

I promise all the following questions are very closely related to answer the question What happens when the case owner tries to send email from Case (via feed) if the case owner does not have access ...
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0answers
57 views

How to add a Send Email Activity to an Automation with FuelSDK-Python?

I unable to associate an Email Send Activity when creating an automation in Fuel-SDK Python. Below is my props dictionary setup. When posted the Automation is created but there is no Send Email ...
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46 views

how to form Customer key when ETTriggeredEmail sending

Right now, i trying to send some basic HTML contained email in Salesforce Marketing cloud via FuelSDK by next lines: ETEmail email = new ETEmail(); email.setKey(UUID.randomUUID().toString()); email....
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83 views

Not able to send email with HTML template (S-Docs)

My following code is working for generate the s-doc as expected but it is not sending email with HTML template. Id sDocTemplateId = [Select Id from SDOC__SDTemplate__c where Name = 'PDF template' ...
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1answer
657 views

Test class Limits.getEmailInvocations() showing zero and assertion is failing

I have a bizarre issue. I have a trigger that will send an email based upon a record update. When I debug my trigger running the test class it showing the email result as success and when I debug and ...
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0answers
34 views

List Sends aren't going through Gmail

I am working with a customer to evaluate the "Send through External Email Services" with a Gmail connection. We have enabled the feature and connected their users' accounts to Gmail. If they send a ...
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1answer
421 views

HTML Email Status Report based on emails sent by other users

I've created a report based on the HTML Email Status report type. I can view emails I sent, but I cannot view emails sent by other users. What do I need to do, to view a report of emails sent by ...
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2answers
734 views

Upload attachments and send with Email [closed]

I`m have build below visualforce page which allows our portal users to send emails. Page works fine, however now I want to add a functionality to allow users to upload the attachment and send with ...
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1answer
671 views

Sending email based on Timezone of IP address

Is it possible to do User-Initiated send that takes into account the timezone of the IP address or something other than IP address?
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2answers
705 views

Marketing Cloud recipient unsubscribed from transactional email - how?

We recently had a contact unsubscribe from an email that was sent with a transactional send classification. This email did not have an unsubscribe link and having been seeded into the email, I cannot ...
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0answers
48 views

Unable to add attachment to the mail with html template

Users are unable to add the files to the mail while using an HTML template. Below is the screenshot which attachment icon being disabled once the HTML template is selected.
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1answer
450 views

Multiple sending domains in Marketing Cloud

my client implemented SAP in his Marketing Cloud org, now he needs an additional sending domain (but not a new dedicated IP address), is it possibile to achieve this? Must the new sending domain have ...
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2answers
136 views

Are there any implications to refreshing a filtered data extension used in a current send?

Are there any implications to refreshing a filtered data extension used in a current send? For example if an email send to a filtered DE is throttled and will take 24 hours to complete, and the ...
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2answers
135 views

What kinds of locks are used on Data Extensions and Sending?

Can someone explain how Marketing Cloud locks data in Data Extensions during certain routine operations? Case A: An email begins sending and midway through, a SQL Query gets ran which overwrites the ...
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1answer
51 views

MassEmailMessage vs “Too many Email Invocations: 11”

I don't know, how to fix it: my messages are in List. Helper: public with sharing class Helper { public static void afterInsert(List<P__c> newList, Map<ID, P__c> newMap){ List<...
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1answer
133 views

MassEmailMessage and “Too many Email Invocations: 11”

I try to test bulk-scenario, but there is an error msg "System.LimitException: Too many Email Invocations: 11". Can I use MassEmailMessage or I need to use only SingleEmailMessage with adding it to ...
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1answer
47 views

Can we point To list in email to User lookup?

I have created 'send Email' button on my Custom Object with below URL /_ui/core/email/author/EmailAuthor?retURL={!ITOVC_Alert_Case__c.Id} &p3_lkid={!ITOVC_Alert_Case__c.Id} &p2_lkid={! ...