Questions tagged [salesforce-support]

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1answer
13 views

Range of Salesforce IP address

I need to communicate with and external service. I am currently on a developer org. The external service needs to whitelist the IP addresses of my Salesforce Organisation. How shall I proceed to ...
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0answers
52 views

How can I tell Salesforce their CPQ Developer Org is BROKEN when their Submit Case is BROKEN?

My original objective was to do the prework setting up a CPQ Developer Org for Superbadge Billing Specialist The first bullet on "Pre-work and Notes" declares: Default currency is USD and default ...
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0answers
8 views

Dashboard/Report on Salesforce/Outlook Integration Status

I have a requirement to create the Dashboard which will reflect the Salesforce-Outlook Integration Status of any specific User in Salesforce... Any ideas on how can we achieve it ? Thanks & ...
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0answers
68 views

Design idea for implementing training project

I have a design situation where fields and values as mentioned below, Batch Type --> Course type --> Class Type --> Class A --> B --> C --> D A --> B --> C --> E A --> ...
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0answers
40 views

Does Salesforce have a support system?

Does Salesforce have any support platforms that can offer assistance w.r.t. questions such as: 403:denied_by_security_policy:create_denied when subscribing to platform events that have a heightened ...
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1answer
40 views

Add AppExchange app dependency in sfdx-project.json

We are trying to build up a scratch org with sfdx-project.json file. Post that we are deploying all the live code to it from git. Now during the code deploy, we are facing issues due to the fact that ...
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0answers
37 views

Salesforce Mobile SDK 4.3 issue

I have used salesforce mobile sdk 4.3 in Xcode 8.3. It is working fine but after updating to Xcode 9 it is crashing while tapping on settings (gear) icon (changing environments production to sandbox) ...
1
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1answer
125 views

Unable to raise a case to Salesforce support

Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ? Do i need ...
1
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1answer
145 views

How much time(India) does it take for Salesforce to approve my Partner Portal login request for publishing app in AppExchange?

This is the error shown when accessing to the partner portal with my org credentials.
2
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1answer
555 views

How to enable Person Accounts in a Dev org.?

I followed the below Account setting feature to enable Person Account. This seems not getting saved even though I have followed all 3 guidelines. Then found this article explaining why we Cannot save ...
0
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1answer
34 views

Is a one off request/case possible to have a Full Sandbox 29 day wait waived?

We have a very important data migration coming up and I'd really rather not wait the full 29 day waiting period that Salesforce implements for a Full sandbox. Has anyone opened a request with ...
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0answers
20 views

Salesforce support case - mandatory field disabled

My organization recently reached a 24hr API limit. While I am not sure how this happened I am trying to contact support to temporarily increase the limit at this link (found in the Help & Training ...
1
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1answer
47 views

I can't log into Salesforce help to contact Customer Support

I've been having issues with my developer console, such as the theme always resetting no matter how many times I change it, the scroll bar jumping, and most recently, this error: An unexpected ...
3
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1answer
205 views

Salesforce Internal Server - What's in a GACK?

Background I have been working with Salesforce Support for several weeks now trying to get them to escalate an internal server error with GACK 2134764861-123797 (1611479512) (1611479512). After a ...
4
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1answer
2k views

Salesforce Users are getting this error quite frequently: “To protect all customers from excessive usage and Denial of Service attack…”

Salesforce users are getting the following error message: To protect all customers from excessive usage and Denial of Service attacks, we limit the number of long-running requests that are ...
2
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3answers
2k views

How to reset password of salesforce dev account if I don't remember security questions

I forgot my password of salesforce dev account and don't remember my security question. Suggested solution for this is to create a support ticket for this and salesforce support ppl will reset my ...
2
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1answer
46 views

Can Support undo the (not yet released) deletion of a managed field?

The CustomChild__c object was tied to CustomParent__c using a mdr_BadlyNamed__c relation. I planned on replacing it with a better named field and knew that this meant some migration on each customer ...
4
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5answers
4k views

Developer account stuck in limbo (can't login!)

I just registered a new developer account. When I did so, I received the following automated email: Welcome to Force.com Developer Edition. Dear Timothy Skoch, Your user name is below. Note ...
2
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2answers
3k views

How to open a case in salesforce support

i am getting internal server error in visualforce pages described in (apex:dynamicComponent rerender gives 500 Internal Server Error want to contact salesforce and want more details about my error.i ...
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0answers
467 views

Can I call Salesforce to get mandatory fields removed from my organisation?

We do not use a number of fields on opportunity, opportunity product, and service contract line items and would like to at the very least remove them from the page layouts. But alas we can't. Our ...
5
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1answer
274 views

Salesforce Support, Lack of Communication

I was wondering if there's some sort of place I can report opened tickets. I currently have one in which I haven't heard from my support guy in 2 business weeks (13 days), This ticket has been opened ...