Questions tagged [salesforce-support]
The salesforce-support tag has no usage guidance.
34 questions
6
votes
1
answer
830
views
Can't find Apex Jobs that are blocking deployment
I am trying to delete a couple of old unused Apex Classes in our Production. Every time I try to delete all or one of them I get the following error message:
"This apex class is referenced ...
- 63
-2
votes
1
answer
1k
views
Salesforce sandbox slow
I am an IT Support person where I have salesforce sandbox environment. I used to check internet connection but every things is stable no ping break so far. Every thing like Zoho, Jira, Slack seems ...
-3
votes
1
answer
171
views
Are Salesforce Labs apps managed or unmanaged? Does Salesforce provide support for those? [closed]
As the title says: are those apps managed or unmanaged packages? Does Salesforce provide support for those or not?
3
votes
0
answers
192
views
Automate the Salesforce Support Case creation
In our project, we need to automate the Salesforce Support Case creation. We want to automatically create a case to Salesforce to request changing Trial Org to Permanent org. We want to do it every ...
- 91
1
vote
1
answer
118
views
Unable to Submit Case in Support in Salesforce
I am trying to submit a case in salesforce but receiving the below error.
I had created a case before and now I am also not able to add a comment on that case as well which is weird. Has anyone faced ...
- 163
1
vote
0
answers
320
views
Chatter Feed Disabled, Still Email Action not visible
I have disabled the chatter feed. Also I have dynamic action on compact layout on for Case. I am not able to see the Email quick action.
- 472
1
vote
1
answer
1k
views
Enhanced letterhead - new button
I am not able to see button in Enhanced letterhead in salesforce.
Can any one give me the solution on how to enable the new button
Thanks
- 25
1
vote
1
answer
330
views
Login to Subscriber Org doesn't work
Even though I have granted login access in Subscriber org to my LMO, I can't login in LMO to the Subscriber Org.
What may be the reason for this?
- 17.8k
0
votes
0
answers
40
views
Flow Auto Layout
Our team recently had a Flow Case with Salesforce rejected because the Flow was using Auto Layout and Auto Layout is still in Beta.
Has anyone else had this happen and does Auto Layout make a Flow ...
2
votes
1
answer
848
views
Salesforce Help Portal keeps refreshing all the time after logging in
I tried to submit a case to Salesforce support from the account of our client's user. After logging in to Trailblazer.me with user's credentials I experience the following - everything is in English ...
1
vote
1
answer
2k
views
My salesforce simulator is not working properly for salesforce1 it is showing me classic view [closed]
I login on salesforce simulator but it gives me a classic view and I want to get a mobile view. how can i get.
For reference, I have attached the screenshot
- 17
7
votes
2
answers
1k
views
Salesforce Exception Emails Don't Send
Several months ago, we noticed that our production org was not sending exception emails though we regularly were able to generate an exception email in sandboxes. We filed a case with support and ...
- 966
0
votes
0
answers
167
views
When is the record locked on DB level by Salesforce?
Is the record locked on DB level only when we use 'For Update' in the query? Or is it locked whenever we do any Dml operation to avoid subsequent edits by other users?
2
votes
1
answer
2k
views
Why Salesforce doesn't allow us to do call-out after a DML operation? What they exactly mean by uncommitted work pending?
Although I understand that if we seperate out the transaction this error gets fixed but my question is how is the work uncommitted and why can't Salesforce do a callout after some records are inserted ...
1
vote
0
answers
1k
views
Email Message record creation through process builder
I want to create an email message record after sending an email template.
Is there any way to create email message record through process builder or workflow after sending an email alert. So that we ...
1
vote
1
answer
2k
views
Range of Salesforce IP address
I need to communicate with and external service. I am currently on a developer org. The external service needs to whitelist the IP addresses of my Salesforce Organisation. How shall I proceed to ...
0
votes
0
answers
303
views
How can I tell Salesforce their CPQ Developer Org is BROKEN when their Submit Case is BROKEN?
My original objective was to do the prework setting up a CPQ Developer Org for Superbadge Billing Specialist
The first bullet on "Pre-work and Notes" declares:
Default currency is USD and default ...
- 4,674
0
votes
0
answers
69
views
Design idea for implementing training project
I have a design situation where fields and values as mentioned below,
Batch Type --> Course type --> Class Type --> Class
A --> B --> C --> D
A --> B --> C --> E
A --> ...
0
votes
0
answers
62
views
Does Salesforce have a support system?
Does Salesforce have any support platforms that can offer assistance w.r.t. questions such as:
403:denied_by_security_policy:create_denied when subscribing to platform events
that have a heightened ...
- 213
1
vote
1
answer
426
views
Add AppExchange app dependency in sfdx-project.json
We are trying to build up a scratch org with sfdx-project.json file. Post that we are deploying all the live code to it from git. Now during the code deploy, we are facing issues due to the fact that ...
- 338
1
vote
1
answer
3k
views
Unable to raise a case to Salesforce support
Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?
Do i need ...
- 103
1
vote
1
answer
251
views
How much time(India) does it take for Salesforce to approve my Partner Portal login request for publishing app in AppExchange?
This is the error shown when accessing to the partner portal with my org credentials.
- 13
5
votes
2
answers
3k
views
How to enable Person Accounts in a Dev org.?
I followed the below Account setting feature to enable Person Account.
This seems not getting saved even though I have followed all 3 guidelines. Then found this article explaining why we Cannot save ...
- 2,549
0
votes
1
answer
285
views
Is a one off request/case possible to have a Full Sandbox 29 day wait waived?
We have a very important data migration coming up and I'd really rather not wait the full 29 day waiting period that Salesforce implements for a Full sandbox.
Has anyone opened a request with ...
- 977
0
votes
0
answers
26
views
Salesforce support case - mandatory field disabled
My organization recently reached a 24hr API limit. While I am not sure how this happened I am trying to contact support to temporarily increase the limit at this link (found in the Help & Training ...
- 193
1
vote
1
answer
91
views
I can't log into Salesforce help to contact Customer Support
I've been having issues with my developer console, such as the theme always resetting no matter how many times I change it, the scroll bar jumping, and most recently, this error:
An unexpected ...
- 701
6
votes
1
answer
2k
views
Internal Server Error - What's in a GACK?
Background
I have been working with Salesforce Support for several weeks now trying to get them to escalate an internal server error with GACK 2134764861-123797 (1611479512) (1611479512). After a ...
- 4,022
4
votes
1
answer
9k
views
Salesforce Users are getting this error quite frequently: "To protect all customers from excessive usage and Denial of Service attack..."
Salesforce users are getting the following error message:
To protect all customers from excessive usage and Denial of Service attacks, we limit the number of long-running requests that are ...
- 41
2
votes
3
answers
4k
views
How to reset password of salesforce dev account if I don't remember security questions
I forgot my password of salesforce dev account and don't remember my security question. Suggested solution for this is to create a support ticket for this and salesforce support ppl will reset my ...
- 41
2
votes
1
answer
64
views
Can Support undo the (not yet released) deletion of a managed field?
The CustomChild__c object was tied to CustomParent__c using a mdr_BadlyNamed__c relation. I planned on replacing it with a better named field and knew that this meant some migration on each customer ...
- 38.2k
6
votes
7
answers
8k
views
Developer account stuck in limbo (can't login!)
I just registered a new developer account. When I did so, I received the following automated email:
Welcome to Force.com Developer Edition. Dear {my name},
Your user name is below. Note that it is ...
- 397
2
votes
2
answers
3k
views
How to open a case in salesforce support
i am getting internal server error in visualforce pages described in (apex:dynamicComponent rerender gives 500 Internal Server Error want to contact salesforce and want more details about my error.i ...
- 2,151
1
vote
0
answers
518
views
Can I call Salesforce to get mandatory fields removed from my organisation?
We do not use a number of fields on opportunity, opportunity product, and service contract line items and would like to at the very least remove them from the page layouts.
But alas we can't. Our ...
- 1,426
5
votes
1
answer
300
views
Salesforce Support, Lack of Communication
I was wondering if there's some sort of place I can report opened tickets. I currently have one in which I haven't heard from my support guy in 2 business weeks (13 days), This ticket has been opened ...
- 2,133