Questions tagged [reply-mail-management]

The tag has no usage guidance.

12 questions with no upvoted or accepted answers
Filter by
Sorted by
Tagged with
3
votes
1answer
164 views

What are my custom reply-to addresses not used in MC?

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
2
votes
1answer
541 views

Setting up a custom auto-response sender profile

I would like to send my marketing related emails to customers and have any responses auto-responded and ultimately discarded. In my RMM I have disabled auto-response (as I don't want my service ...
1
vote
0answers
36 views

Attachments and Cc details sent to “reply to” email id not showing up

When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
1
vote
1answer
191 views

Issue using reply mail management (MC) and email to case (SC)

We use both RMM (MC) and email2case (SC), only we experience an issue. When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
1
vote
0answers
183 views

Reply Mail Management issue

We are experiencing an issue regarding reply mail management that we couldn't identify the issue. I will use the fake email address as example due to the company policy. The issue we are facing is ...
1
vote
0answers
236 views

Marketing Cloud - Reply Mail Management - Custom Setup Query

Our marketing cloud is setup to send from 3 different authenticated sub domains Eg: My.Business_name_1.com My.Business_name_2.com My.Business_name_3.com We have a custom RMM setup so that if someone ...
0
votes
0answers
7 views

RMM, receiving sends directly to a SAP domain email

We're trying to work out an issues with RMM and SAP and was hoping someone knew how it was meant to work when an email is sent to an address in the SAP domain. SAP is setup with domain: e.client.com ...
0
votes
0answers
10 views

RMM with Triggered Send Issue

We had replies captured through RMM and a sender profile, let's say: SP, perfectly and replies from A were getting to a user B. However, when we introduced Triggered Emails and check marked "...
0
votes
0answers
17 views

Forward email replies to a personal email address

We are sending emails to our subscribers, and we want to receive their replies to a personal email address so we can handle them. The RMM is already set, we tried to fill in the Custom RMM in the ...
0
votes
0answers
21 views

Unable to Capture RMM_ReplyBodyText personalized string in Triggered Send Data Extension

I am trying to capture various RMM personalized string in triggered Send data extension when Forward using triggered send is enabled in Custom Reply Mail Management Settings of Sender Profile. I can ...
0
votes
0answers
49 views

Reply, Reply All & Forward Quick Action

is it possible to use Reply, Reply All & Forward (this Quick Actions are on "EmailMessages") - Quick Actions on a custom Lightning Web Component? For example it is possible to use the ...
0
votes
0answers
158 views

Marketing Cloud RMM not honoring direct forwards

we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...