Questions tagged [reply-mail-management]

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1answer
541 views

Setting up a custom auto-response sender profile

I would like to send my marketing related emails to customers and have any responses auto-responded and ultimately discarded. In my RMM I have disabled auto-response (as I don't want my service ...
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0answers
46 views

Re-route customer replies into a Data Extension in Marketing Cloud [duplicate]

We currently have RMM set up which routes emails to a internal inbox, however I have been researching to determine how I can capture customer replies into a Data Extension using the below article: ...
1
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1answer
35 views

Marketing Cloud - Sender profiles and replies using SAP sub domain

Once SAP has been applied to the account all sender profiles after that should include the nominated sub domain, so say if SAP subdomain is sub.company.com I will create a sender profile with the from ...
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0answers
7 views

RMM, receiving sends directly to a SAP domain email

We're trying to work out an issues with RMM and SAP and was hoping someone knew how it was meant to work when an email is sent to an address in the SAP domain. SAP is setup with domain: e.client.com ...
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0answers
10 views

RMM with Triggered Send Issue

We had replies captured through RMM and a sender profile, let's say: SP, perfectly and replies from A were getting to a user B. However, when we introduced Triggered Emails and check marked "...
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0answers
17 views

Forward email replies to a personal email address

We are sending emails to our subscribers, and we want to receive their replies to a personal email address so we can handle them. The RMM is already set, we tried to fill in the Custom RMM in the ...
0
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1answer
101 views

RMM Save to Data Extension

Can we set up a script in RMM to save email responses into a data extension? My original idea was to set up an inbox parse content and then ship it to an SFTP, but, that is less than ideal if there is ...
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0answers
21 views

Unable to Capture RMM_ReplyBodyText personalized string in Triggered Send Data Extension

I am trying to capture various RMM personalized string in triggered Send data extension when Forward using triggered send is enabled in Custom Reply Mail Management Settings of Sender Profile. I can ...
1
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1answer
105 views

RMM configuration with SAP, dynamic Sender Profiles and Email to Case?

For our SFMC configuration we are using multiple Sender Profiles which should allow for the customers to reply, and have all their replies result in a case created in SF. One of the Sender Profiles is ...
0
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1answer
41 views

SFMC RMM: Using AmpScript in User Specified Information

The Sendable DE I am using to send emails has fields ReplyToName and ReplyToEmailAddress to which a reply to that email should go to. These two data elements may be different for each email sent. I ...
1
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1answer
191 views

Issue using reply mail management (MC) and email to case (SC)

We use both RMM (MC) and email2case (SC), only we experience an issue. When somebody replies on an email that is sent from Marketing Cloud. Their reply is forwarded with RMM to the address support@...
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0answers
49 views

Reply, Reply All & Forward Quick Action

is it possible to use Reply, Reply All & Forward (this Quick Actions are on "EmailMessages") - Quick Actions on a custom Lightning Web Component? For example it is possible to use the ...
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0answers
36 views

Attachments and Cc details sent to “reply to” email id not showing up

When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
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0answers
158 views

Marketing Cloud RMM not honoring direct forwards

we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct ...
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0answers
183 views

Reply Mail Management issue

We are experiencing an issue regarding reply mail management that we couldn't identify the issue. I will use the fake email address as example due to the company policy. The issue we are facing is ...
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0answers
236 views

Marketing Cloud - Reply Mail Management - Custom Setup Query

Our marketing cloud is setup to send from 3 different authenticated sub domains Eg: My.Business_name_1.com My.Business_name_2.com My.Business_name_3.com We have a custom RMM setup so that if someone ...
0
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1answer
777 views

Creating a custom report to measure how many replies were sent using RMM

I am trying to figure out how to create a (custom)report where I would be able to track how many subscribers and who (if possible) replies on the emails I have sent. Is it even possible? In tracking ...
0
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1answer
101 views

RMM setting without using the dedicated subdomain

In my experience we usually set up RMM like this: Email Display Name: Salesforce Reply Subdomain: e.salesforce.com Email Reply Address: noreply@e.salesforce.com Routing Address for Remaining ...
0
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1answer
1k views

Marketing Cloud - Reply Mail Management

I have been asked to set up reply mail management for a BU. I am completing the fields a the top of the screen (and I have read the help article) but I dont understand what this actually means for ...
1
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0answers
48 views

Answering RMM emails on SFMC [duplicate]

When customers reply to any of our promo emails or our ship confirmations, the email address that auto populates for our response looks like this: blablabla.hotmail.com@companyname.com The reps ...
3
votes
1answer
164 views

What are my custom reply-to addresses not used in MC?

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
2
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1answer
2k views

Why are my reply-to addresses not whats displayed in RMM?

I have setup my RMM so that the "reply subdomain" is my SAP domain (mailer.domain.com), and my "email reply address" is reply@mailer.domain.com. When I send an email to myself, the reply to address ...