Questions tagged [remedyforce]

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Download Attachments and Salesforce Files from Visualforce page

I am trying to modify Visualforce code to allow for the download of an attached file to the Incident ticket. Currently the file is listed with this code, but I need it to be a clickable download ...
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GACK - Error ID: 2052121255-69552 (1912390556)

I'm trying to get access to an Incident in my remedyforce console and when I access to every one of them I got with this error.
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W/I Test.SalesForce.com Sandbox, SOAP endpoint call using Java EnterpriseConnection.describeGlobal() NOT returning RemedyForce “BMCServiceDesk__x”

Within Test.SalesForce.com Sandbox, SOAP endpoint call using Java EnterpriseConnection.describeGlobal() NOT returning any RemedyForce / "BMCServiceDesk__xxxx" objects Background Information 1) I am ...
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Workflow Rule / Similar based on number of records created

As an admin team we wish to be notified of any new mail loops in Remedyforce. I was thinking it would be good to create a notification email if we receive a new ticket from the same customer over 10 ...