Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

40 questions with no upvoted or accepted answers
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227 views

Push Queue and create its Users in scratch org

I am trying to create a fresh scratch org and push a source to it through a script. The problem comes with Queues (and probably other sources that reference usernames), they are associated with users ...
3
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1answer
498 views

Cannot set Assigned Approver as ‘Queue:Queue_Name’ in Approval Steps of Approval Process using Metadata API

If the queue does not contains parent Object as supported Object but doesnot contains childObject as supported Object user can set Queue as approver for a approval process created on child Object. But ...
2
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0answers
322 views

Queue email notification not working on Dev Sandboxes?

Is there any limitation on environment where Queue Email Notification are not working? I created a Queue on Developer Sandbox and set Send Email to Members true, and set Email Deliverability to All ...
2
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2answers
791 views

Live Agent Queue Position - hide clientChatQueuePosition in custom chat page when no users are in queue

In Salesforce Live Agent, I have built a custom chat page so I can display the number of customers in the queue that are ahead of the current user while they are waiting for an agent to pick up the ...
2
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0answers
3k views

Assign Workflow Tasks to Queue or Public Group

How to assign the workflow task to group of users(Public group or Queue).I see this feature is not available in salesforce.Here are the idea exchange links for Queue and Public Group Is it possible ...
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0answers
23 views

the sChanging Case Owner to a Queue manually

I'm using a test user to change the case owner to a queue but when I search for a Queue this is shown. I already created queues and the user is a member of that queue. Any help please? Thank you. ...
1
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1answer
46 views

How to Prevent Automation from Skipping

I have an file drop automation set up to import files dropped in a specific folder on the FTP. These files are very large and take a while to import so I have enabled queuing on the automation. The ...
1
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1answer
25 views

How to assign a queue based on Custom Object

I want to create a queue on the basis of a custom object, I want to assign custom object on the queue but my custom object is not showing on the supported list. Why is this?
1
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1answer
105 views

Transactional Email API: Emails stuck in Queued status

Follow up to this question I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key ...
1
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0answers
22 views

Is it possible for a specific member in a queue to not be notified?

Is it possible for a specific member in a queue to not be notified? We are dealing with a request in which a user mentions if it is possible that he could not be notified for assigned cases in their ...
1
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1answer
181 views

How to debug Owner Update on Case?

A case has been created from Email-to-case and the case Owner is routed to a Queue automatically. Condition here is if it comes to a Specific mail id it is routed to that particular Queue. Now I need ...
1
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0answers
912 views

Is this possible to deploy a ListView related to Queue?

Here and here it is suggested that it is not possible to deploy or migrate List View which is Queue-related. Is there any official documentation link which clearly states this that in the current ...
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0answers
41 views

Prevent customer portal users from owning cases?

In our org we only want our support agents owning cases. There have been mistakes where people have set customers to be the owners of cases, which causes problems. I'm trying to find a way to prevent ...
1
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1answer
65 views

Queue Members are not getting the emails when condition meet?

I have created a queue in salesforce based on my code only one queue member get the email notification. public class CaseUserHelper { public static void updateCaseStage(List<Case> cases) { ...
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0answers
109 views

Concurrent Batch Apex limit Managed Package

We are unclear about the Concurrent Batch Apex Limit of 5 and how to handle it. We have a Managed Packed and want to utilize the Database.Batchable interface. When using Database.Batchable interface ...
1
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0answers
392 views

Two users accepting ownership of a single case at the same time

We recently implemented an open sharing model for cases, in which their is a sharing rule to allow all internal users read/write access. Additionally, users with a "Support" profile have "Transfer ...
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0answers
27 views

Anyway to clear the omni channel Queue based backlog?

I have off an on been working on implementing omni channel and at one point I thought I had it working in sandbox so I moved it over to production. It didn't work and I had to stop agents from using ...
0
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1answer
34 views

Should I use a single callout with a list or mulitple callout for each Account?

I wanted to Bulkify my code to be able to update/create a long list of account for which I need to callout to my api. I know that I can't do more than 50 callouts per future methods. But using ...
0
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0answers
24 views

Process Builder not assigning case to correct queue

I have a Process Builder which creates 2 cases in the same branch, which should be assigned to different queues. The 1st case is assigned an Owner ID of Type = Queue, Value = Service_Desk. The 2nd ...
0
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1answer
15 views

Two public groups are in Same Queue i have to restrict one group to see case record

I have added two different public groups ( for example Group-1 & Group-2 ) in one QUEUE.. i am assigning case to this QUEUE using case assignment rule..in this scenario both Group-1,Group-2 users ...
0
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0answers
18 views

Approval Email not sent for one of the approver

An Approval Process' approves are in a queue. All users have the same profile. After approving a request for only one user the email is not sent out. For everyone else the email is sent properly. I ...
0
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0answers
48 views

Where can I find the list view for queues

I am trying to create a package for migration. I am getting the error: "ListView - LiveChatTranscript.Queue1_LiveChatTranscript - The queue queue1 has not been setup to support the object: ...
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0answers
23 views

How can assign I Approval Requests to a queue when the original approver is away from office / on leave?

Two parts to this question: How can I notify the system when a Manager (Approver) is on leave? Once the system knows a Manager is on leave, how can Approval requests sent to that Manager be routed to ...
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0answers
16 views

How to display omnichannel queue number on visualforce page/monitor

Is there a way to display the #'s from the Omnichannel queue system(for Case) on the visualforce page that can then be displayed on monitor? Thanks
0
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1answer
33 views

Can the owner of an attached file be set to a queue?

My app's users need to be able to view and edit each other's files that they have attached to records. So my idea was to put my users into a Queue and then set the owner to that Queue on upload. I ...
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0answers
20 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
0
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3answers
229 views

I have selected notify assignee checkbox. But I am not receiving any notification email

I have created one workflow rule on a custom object to change record owner to queue.I have selected notify assignee checkbox while assigning record to queue. But I am not receiving any notification ...
0
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1answer
476 views

how to add and remove permission set dynamically

I stuck with one requirement , where i have to assign permission set if user is added queue or remove permission set if user removed from queue. Is there any way we can implement it via apex. Any ...
0
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1answer
756 views

Queue members are not getting notifications - Custom Object

I have created a custom object and based on some criteria via trigger it gets assigned to the Queue. I expected that when the record owner is set to Queue then queue members should get email ...
0
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1answer
200 views

Email to Case and queue assignment

I have created a queue and gave email for the queue. I have also added users to the queue. My 2 requirements are: 1) whenever a user is added to queue he should be sent an email alert. 2) In email-...
0
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0answers
882 views

How to get Queue Name value in Process builder

I have requirement that, When case is create we allocating case to manually to some Queue as Case owner. I need to copy the Queue name into different field called AssignedQueueName__c. because ...
0
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1answer
1k views

Deploy Queue with Ant

I need to deploy Queue with Ant from 1 sandbox to other. I can retrieve the queue XML using eclipse IDE, and it contain all the setup in the queue, except the Queue Members. At first I set in the ...
0
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1answer
472 views

Case Ownership Access visiblity

Is their any settings? When case is created it's assign to queue which is "ExtQueue" when case Ownership change ExtQueue to "IntQueue" its changed which is working fine. Query is when we go to ...
0
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0answers
77 views

How to accept records from a list view without being added in a queue?

How to accept records from a list view without being added in a queue? I have not created queue and have created group in which a particular user is added . Now when that users tries to go that the ...
0
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1answer
255 views

Update task owner by case owner

I have a requirement that when the case owner is changed from queue to user need to updated all related task owner with case owner. How can I achieve it using process builder. I am not able to get the ...
0
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0answers
22 views

Possible to stagger lead tasks?

I have 100 leads. I want my sales person to get a task to contact the first 25 the first day, the next 25 the next day etc. So they would get 25 tasks a day, instead of 100 all at once. I know you ...
0
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1answer
337 views

Limit cases owned by queue members

We currently have individuals pulling cases into their named queues to an unmanageable level. To prevent this we want to set a limit on how many cases an individual can have assigned to them at 10. ...
0
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1answer
28 views

What field can you use to track queue origin? (i.e. what went to X queue in the last 30 days)

Currently our company is using "Ticket Owner" field to assign a ticket to a queue. Issue: unable to track historically how many tickets went into that queue Example: Queue: Escalations Ticket ...
0
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1answer
249 views

Best way to create sub cases from closed cases

We are trying to put a process in place that assigns a CLOSED case to a queue for an audit review based on the risk score of the case. So I need all cases with a risk score of 1 or 2 to be sent to ...
-1
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1answer
33 views

Quote import from one org to another

Can anyone tell me how can i import queues, case assignment rules and auto response rules from one salesforce org to another.