Questions tagged [pre-chat-api]
The Pre-Chat-API represents the javascript api associated with Live Agent in Salesforce
13 questions
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Einstein live chat - how to create person accounts using pre chat form data?
I am trying to create person accounts with requirements as "a personaccount if non exists and or if it is found it links the personcontact to the transcript and the personaccount as well, ...
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Salesforce Chat Availablity API not working
I am new to Salesforce chat API. I had a requirement to check the chat button availability status. upon research I found below API: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest....
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How to replace "New Case" button from the lookup with a quick action?
I am trying pre-populate values on Case while creating a new case by selecting the below shown button on LiveChatTranscript page. I am not sure where to set the predefined values for this since it is ...
- 421
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How to get picklist values and translations using Aura and Apex?
Background:
I was using a an aura lightning:recordEditForm containing a picklist field. This component will automatically detect user language and use the translations you have set for that field.
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Pass Additional Parameters to Prechat?
So the code to include the prechat component looks something like below:
<div class="prechat">
<img id="liveagent_button_online_573000000000000"
onclick="liveagent.startChat('...
- 151k
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Is it possible to upsert Prechat data in a custom Lightning Snap-in?
Here are some related links:
Custom Pre-Chat Component Sample Using Aura
Custom Pre-Chat Component Sample Using JavaScript
Find and Create Records Pre-Chat API Code Sample
Based on link 3, it seems ...
- 151k
2
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How to select picklist value based on an apex:inputField
In my LiveAgent prechat form I have a picklist for Department that has a Chat Button ID assigned to each value with a fallback button.
<td> <span class="chatFormLabel">Department:</...
- 1,092
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OR logic in Live Agent - doFind
I would like to know if it is possible to use OR logic in Live Agent prechat doFind event. I'm aware that you can enter multiple criteria there, and they will be linked with AND logic together. I can'...
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Live Agent Custom Chat Issue error Interact is down for maintenance Sorry for the inconvenience
I am getting the above error when my user tries to start a chat and fills up the pre-chat form page. Now, when the user navigates from pre chat to custom chat page to start the chat error occurs.
In ...
- 2,593
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Live Agent, Correct syntax to create Account from the prechat form?
I tried to create the account whenever the visitor submits the Prechat form. My guess is that I am not using the correct syntax.I want to populate multiple fields and show the account to the agent ...
- 702
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Live Agent "Visitor" show while chatting
I have configured live agent on the community, hence whenever the chat gets initiated, it shows "Visitor" instead of the Customer Community user Contact, Can you please let me know is there a way to ...
- 702
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Prechat form details
I want to create case as soon as support agent accept the chat and it is getting created, but now I want to populate the account name automatically from the prechat form, can it be done???
below are ...
- 702
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Live Agent Case creation from Pre Chat
I try to create a case as soon as I accept the chat. The case record type should be picked from the guest user profile which I mentioned only one, but in console the case gets created with the default ...
- 702