Questions tagged [personalization-builder]

Personalization Builder is a tool within the marketing cloud to present recommendations based on wisdom of the crowd, functionality also described as PI, Predictive Intelligence, or Einstein Email/Web recommendations. This tag should be used when there are questions about the collect code, scenarios, or recommendations.

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1answer
56 views

How to Use User Info?

So I know I can set user info details with this snippet: _etmc.push(["setUserInfo", { "email": "somebody@email.com", "details": { "foo": "bar" } }]); But how do I use these ...
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1answer
38 views

How to get the JSON response using Einstein in Web Recommendations?

According to this article, web recommendations can be delivered via JSON response or HTML/JS. It mentions that the JSON response is the best method. However, there is no documentation for getting it. ...
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2answers
44 views

CORS Issue on Personalization Builder output [duplicate]

Our current implementation method uses SFMC's client-side code snippet that returns and places it's HTML in our module and outputs the following on the page: <script src="https://[MID].recs....
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1answer
40 views

Configuring Einstein email recommendation

I am configuring email recommendation in personalization builder marketing cloud, and I have installed collect code(to track user views) and based on this I am expecting igo_views Data extension to ...
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1answer
74 views

Predictive Intelligence recommendations in email

I'm having trouble configuring 'Predictive Intelligence' recommendations in email in specific relation to 'Same As Reference Item'. Does anyone have experience with this working correctly? How do you ...
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1answer
36 views

Einstein AMPscript string comparison not working

In our localized product recommendation display we want the button text to have the language in which the recommendation is rendered. I've written some Einstein AMPscript to capture the countrycode of ...
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0answers
40 views

Einstein Email Recommendations the same for everybody

During our Einstein implementation we noticed that the recommendations are the same for everyone we preview the mail on. However, when I look at the Reporting tab in Email Recommendations and view ...
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1answer
98 views

Send data from de in email to landing page

Test send failed to send. Need more help regarding this error? Open a support case through the Help & Training Portal HTML Version There is an error in your email. Please contact your customer ...
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1answer
66 views

What is used as unique id of customer in Web Reccomendations request

Web Recommendations Script looks something like this, it either returns a JSON or a function that appends website HTML: https://MID.recs.igodigital.com/a/v2/MID/page/recommend.json https://MID.recs....
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1answer
88 views

How to store collect tracking data in Marketing Cloud

I am using the Collect Tracking code from Analytics Builder to track user activity on my website. Using the audience builder I can see that the traffic is tracked, however in order for me to expose ...
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2answers
180 views

Einstein Email Recommendations Catalog Error

I am unsure if this question is 'outside the scope' of this forum, but I have nowhere else to turn to. We've gone back and forth with Salesforce support trying to solve this, but they're no help and ...
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1answer
47 views

Einstein Email Recommodations SFMC - price isn't updated correctly in displays

Because the prices of our products can change every day, we update the price in the Einstein catalogue every day. This update comes through fine. Only it looks like we need to re-publish the ...
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2answers
221 views

Abandoned cart Journey using data from Track Code

In Marketing Cloud (SFMC) I used the track code to add cart and purchase. How can I use the information about the abandoned cart in a Journey? Do I need to use any event? I can see in Web ...
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1answer
48 views

Is possible to query data from track views?

On Marketing Cloud, I am using the javascript tracking code to see how many and how has accessed my webpage. I can see the report at Web & Mobile Analytics tab. Is possible to access this data ...
2
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1answer
94 views

Collect Code not tracking all website visitors

We've added this code exactly as provide on Marketing Cloud to Google Tag Manager and set it to run on every page view. However, only about 10% of visits are being tracked. I've replaced our OrgId ...
0
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1answer
163 views

Einstein Email Recommendation Content Creation

We want to build a single block of code to be used across a number of Email activities, and we want to "force" one of the variables. Let's assume that we are selling recipes and I want to trigger an ...
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2answers
291 views

Web collect code not working properly

I have Web Collect Code installed on our website. I want to use it to build segments around website interactions. I now have two questions What do I need to do to collect webview data. The Data ...
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1answer
167 views

Does personalisation builder tracking code uses contacts quota available to do user level tracking?

I want to implement personalization builder tracking code on my website for einstein recommendations. Though there will be user visiting to my website against which contact key is already not ...
3
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1answer
371 views

Einstein predictive email recommendation(SFMC) on product out of stock when email is clicked?

Here's the scenario on Einstein SFMC Einstein-element is added to email which sell iPhones, customer receive the email and iPhone recommendations in Einstein module - for example iPhone 9 and XS. ...
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2answers
35 views

Need to track page without product catalogue

I have a question. Can I able to track the customer's view page, URL,clicks without uploading product catalogue in Einstein recommendation. I know that we can track products page by uploading ...
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1answer
106 views

Activation of PI_SESSIONS and PI_SESSION_ENDS

Regarding Einstein Data Extensions, I was able to activate the same through Personalization Builder and some of the the Data Extensions are being populated. Looking to the following link, https://...
2
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1answer
104 views

Collect codes for non-retail scenario

Can we use collect codes for non-retail scenarios especially if I wanted to track unknown visitor activity on my website and tie back that activity when a user provides an email on a sign-up page? (I ...
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1answer
141 views

Marketing Cloud - Web recommendations [closed]

I'm trying to set up the tracking code in an online store, but I'm not sure how I can create the dynamic code for the scripts (for example, find the item ID) without being manually. Can anyone help ...
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1answer
76 views

Cannot combine click tracking and recommendation tracking inside an email

With the help of Eliot Harper and Hans Meijer I started to develop a newsletter that contains salesforce marketing cloud web recommendations. However I don't know how it is possible to create a ...
2
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0answers
61 views

Implementation of personalization builder scenarios topviews/topseller/new releases/… unclear

Recently i was asking myself how the scenarios are really implemented by Salesforce. The reason for this is that you will not find any good explanation how the scenarios are implemented, i only found ...
3
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0answers
259 views

Marketing Cloud collect.js - what counts as an abandoned cart?

We are in the process of implementing collect.js via the Commerce Cloud to Marketing Cloud cartridge connector. We have most of the events working (product views, page views, profiles, etc) and can ...
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2answers
404 views

Tracking Code to Data Extension

Did anyone know how to import userInfo from tracking code data to DATA Extension? From now we had achieved to review our tracking code records from Personalization Builder=>reporting=>contacts, ...
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1answer
711 views

Einstein Predictive Email Reccomendations (Marketing Cloud) customization by Country

We are trying to implement Marketing Cloud Email Recommendations: we have a global product catalog we would like to upload, the problem is the availability (together with the discount) must not be ...
2
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1answer
170 views

How to get an working automated catalog image generation for einstein email recommendations?

The catalog image generation process of einstein web recommendation is one of the worst possible designed processes i have ever seen. Therefore it would be a pleasure if you can share your experiences ...
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2answers
373 views

Personalization Builder Web Recommendation for Mobile APP

do you know if Marketing Cloud Predictive WEB recommendations works only for Web ecommerce site or is for an ecommerce Mobile APP too? I'm wondering if it's able to: - collect code from ecommerce ...
2
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0answers
391 views

Collect Tracking Code Security

Question about Personalization Builder - Collect Tracking Security: When users go on a webpage with collect tracking code implemented, they send an invisible tracking pixel via the basic javascript ...
3
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0answers
68 views

Privacy Batch Api - Understanding and Implementation

I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder The first ...
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0answers
137 views

Logic behind trackPageView questionable?

I am i doubt that the logic behind salesforce trackPageView is working as intended. That is the reason why i wanted to ask if anybody else solved the following problem through work-arounds or ...
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1answer
125 views

Predictive-Web: How to track on SKU-level?

i am here to ask a simple question: How is it possible to track on sku level? Or to rephrase it: How can i track articles? When it comes to tracking on productcode level you can use this code: <...
5
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1answer
707 views

How to match trackingcode to productcatalog?

my topic is about the relatively new product "predictive web" there are multiple contradictory facts delivered by salesforce which makes implementation hard or nearly impossible. I will quote multiple ...
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2answers
556 views

Personalization Builder Integration with Contact Builder

I am looking into Personalization Builder (Predictive Intelligence) and planning to integrate with SFMC Contact Builder. We have Marketing cloud connected with Salesforce Service Cloud and we are ...
3
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1answer
4k views

using Collect Code to track user's web history (cookies)

It was my understanding that collect code can be inserted into web pages so that we can capture tracking data / cookie information about individuals. I understand that it will not be possible to link ...