Questions tagged [personalization-builder]

Personalization Builder is a tool within the marketing cloud to present recommendations based on wisdom of the crowd, functionality also described as PI, Predictive Intelligence, or Einstein Email/Web recommendations. This tag should be used when there are questions about the collect code, scenarios, or recommendations.

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59 views

Einstein Localized Recommendation

Reference Post: Einstein localized recommendations not working Extract from the reference post: Update; We fixed it by copying the exact Einstein attribute names as our column names in > the ...
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2answers
43 views

Why does my personalization does not work for a journey?

I have built various emails via content builder where the personalization works fine. When I include the emails in a journey, however, the personalization does not work anymore. I suppose that is ...
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1answer
33 views

Does Einstein Email recommendations support different websites?

I am not sure whether this is the right place to ask this question so sorry in advance. We have a website that has 3 versions (1 for each locale). A product may be in the catalog for 1 locale but not ...
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0answers
41 views

Marketing Cloud Collect Identify Website Visitors, log tracking [closed]

Despite a number of posts on this specific subject already existing - with decent answers - I am still not quite 100% on the actual method to achieve this simple aim: track identified website ...
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13 views

Controling privacy in Einstein Email Recommendations (Personalization Builder)

I'm trying to understand the mechanics of Email Recommendation, especially in terms of privacy. I have a client keen to get it working, initially only Content Catalogue. A former colleague left a ...
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2answers
31 views

Is it safe to load collect.js async

Looking at the library, collect.js will take the current window._etmc array and fire off all of the current items and then continue as normal. I would assume this is to support async loading of the ...
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2answers
47 views

Collect.js Predictive Intelligence Set User Info Email Value

The "Marketing Cloud install collect tracking" documentation clearly states that to be able to use Predictive Intelligence then the setUserInfo email property must be the subscriber's email address. ...
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1answer
48 views

Marketing Cloud Einstein 'Track Cart' Tag not inserting into: PI_ABANDONED_CART_ITEMS DE

My Track Cart tag is giving 200 status code en underneath payload in Network payload: {"cart":[ {"item":"TEES","quantity":"1","price":"24.95","item_type":"product","name":"Tee 1","unique_id":"202262"}...
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1answer
20 views

Personalisation Builder - associating previous session basket with next session when first session is anonymous

is it possible to associate an anonymous visitor's abandoned basket in one session to their next logged-in/registered/form submit session? Do we just need an automation joining uuids to subscriber key ...
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1answer
30 views

Personalization Builder: In depth description of import status

When importing a catalogue (Marketing Cloud / Personalization Builder / Email Recommendations) I typically get a valid status because of duplicates. But I can find no description of how these ...
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1answer
37 views

How is it possible to display different SCENARIOS for customer segments in one website area with einstein web recommendations?

How can I set up a web recommendation that has different SCENARIOS for different customer segments? Specification (simplified): When I visit a website with one web recommendations area i would like ...
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1answer
140 views

Question about Collect Tracking Code

About Collect Tracking Code, it seems that is used with Einstein recommandations (Personalization Builder) and Web/mobile analytics. Are there any other use cases for Collect Tracking Codes ? For ...
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1answer
57 views

How to pass Einstein Email Recommendations sku to get results from item-related scenarios?

I want to make Email Recommendation based on View View scenario which requires SKU. According to that page: https://help.salesforce.com/articleView?id=mc_pb_einstein_recommendation_scenarios.htm&...
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42 views

How to Set up Contacts in Marketing Cloud to populate records from Personalization Builder Data Extension

I worked on Personalization Builder and collected data about users based on collection codes set up on a demo webpage. The data is in the Standard Personalization Builder Data Extension. IGO_PROFILES ...
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1answer
54 views

What is the function of 'Affinities' in Marketing Cloud Personalization Builder

In Marketing Cloud Personalization Builder -> Web Recommendations->Reporting->Contacts When I check a Profile using Email id I can see 'Affinities'? How do I use these Affinities for my Web/Email ...
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1answer
50 views

What is the function of 'Multiple Values' in Additional Fields in the Catalog Field Mapping?

When I go to Admin-> Catalog then select the Catalog and go to Field Mapping. Under Additional Fields, there is a checkbox option: 'Multiple Values' What is the function of this 'Multiple Values' ...
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1answer
29 views

Is there a limit on number of Recommendations in Email-Recommendations in Personalization Builder

I am using the 'Email Recommendation Logic'. In that when I select a Layout of up to 4(ie 2*2) it is working fine but when I select more than 4 I don't get any items in the preview and in the email ...
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1answer
26 views

Is there a limit on number of Recommendations in Personalization Builder Web-Recommendations

In the Web Recommendations I am getting up to 5 products when I use the number of range to set a number of items, but In case of more than 5, I don't get the items on the Preview and the Webpage. My ...
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1answer
58 views

Do we have to add '%%context_value%%' field in Scenarios in Web Recommendations that is in Personalization Builder

When I add Scenarios in Web Recommendations, most Scenarios (like Bought-Bought, Click-Bought) have a this '%%context_value%%' string that appears in the Scenario Statement. Do I have to enter any ...
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1answer
155 views

Marketing Cloud Abandoned Cart data to use in Journeys

I finished product catalogue tracking, connected ready-made data extensions from Predictive Intelligence (IGO Digital). Most of IGO_ data extensions are flowing back from IGO to MC data extensions. ...
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1answer
296 views

BU structure for MultiCloud setup with Einstein (Marketing, Commerce, Sales/Service)

Challenge Are there any Best Practices or Solution Kits that give a guideline for BU setup for global Marketing Cloud setups, where Sales/Service Cloud and Commerce Cloud are involved? The specific ...
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1answer
49 views

What exactly does the 'Base Collect Tracking Code' in Personalization Builder refer to?

I've been looking through all the documentation, and I can't seem to identify what the 'Base Collect Tracking Code' is referring to, or why it is now 0 for us. It used to have data in it as far as I ...
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1answer
86 views

How to Use User Info?

So I know I can set user info details with this snippet: _etmc.push(["setUserInfo", { "email": "somebody@email.com", "details": { "foo": "bar" } }]); But how do I use these ...
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1answer
157 views

How to get the JSON response using Einstein in Web Recommendations?

According to this article, web recommendations can be delivered via JSON response or HTML/JS. It mentions that the JSON response is the best method. However, there is no documentation for getting it. ...
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2answers
62 views

CORS Issue on Personalization Builder output [duplicate]

Our current implementation method uses SFMC's client-side code snippet that returns and places it's HTML in our module and outputs the following on the page: <script src="https://[MID].recs....
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1answer
149 views

Collect tracking code is not working properly

I'm currently implementing the collect tracking code to capture the User info wherein I'm able to get the user's email id into the tracking data extension (IGO_PROFILES) but not able to capture the ...
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1answer
71 views

Configuring Einstein email recommendation

I am configuring email recommendation in personalization builder marketing cloud, and I have installed collect code(to track user views) and based on this I am expecting igo_views Data extension to ...
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1answer
91 views

Predictive Intelligence recommendations in email

I'm having trouble configuring 'Predictive Intelligence' recommendations in email in specific relation to 'Same As Reference Item'. Does anyone have experience with this working correctly? How do you ...
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2answers
92 views

Query Data Extension with Left Join

I have one data extension that is about 9 million records (IGO 3 months simple). It has 2 columns, SKU and CustomerID. Both of the fields are NULL so there is duplicated CustomerID's and SKU's. I'm ...
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2answers
66 views

Einstein AMPscript string comparison not working

In our localized product recommendation display we want the button text to have the language in which the recommendation is rendered. I've written some Einstein AMPscript to capture the countrycode of ...
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0answers
75 views

Einstein Email Recommendations the same for everybody

During our Einstein implementation we noticed that the recommendations are the same for everyone we preview the mail on. However, when I look at the Reporting tab in Email Recommendations and view ...
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1answer
282 views

Send data from de in email to landing page

Test send failed to send. Need more help regarding this error? Open a support case through the Help & Training Portal HTML Version There is an error in your email. Please contact your customer ...
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1answer
89 views

What is used as unique id of customer in Web Reccomendations request

Web Recommendations Script looks something like this, it either returns a JSON or a function that appends website HTML: https://MID.recs.igodigital.com/a/v2/MID/page/recommend.json https://MID.recs....
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1answer
216 views

How to store collect tracking data in Marketing Cloud

I am using the Collect Tracking code from Analytics Builder to track user activity on my website. Using the audience builder I can see that the traffic is tracked, however in order for me to expose ...
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2answers
307 views

Einstein Email Recommendations Catalog Error

I am unsure if this question is 'outside the scope' of this forum, but I have nowhere else to turn to. We've gone back and forth with Salesforce support trying to solve this, but they're no help and ...
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1answer
90 views

Einstein Email Recommodations SFMC - price isn't updated correctly in displays

Because the prices of our products can change every day, we update the price in the Einstein catalogue every day. This update comes through fine. Only it looks like we need to re-publish the ...
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2answers
326 views

Einstein localized recommendations not working

We've implemented Einstein Email Recommendations for a client of ours, everything works well except for the localization. We set up our product catalog with the attributes for each country (Product ...
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1answer
210 views

Marketing Cloud Web Analytics Data in Data Extensions

I've configured Web & Mobile Analytics to track webpage visitors - I can see it properly in the web analytics reports, however, I'm struggling with getting the data to the Predictive Intelligence ...
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2answers
482 views

Abandoned cart Journey using data from Track Code

In Marketing Cloud (SFMC) I used the track code to add cart and purchase. How can I use the information about the abandoned cart in a Journey? Do I need to use any event? I can see in Web ...
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1answer
55 views

Is possible to query data from track views?

On Marketing Cloud, I am using the javascript tracking code to see how many and how has accessed my webpage. I can see the report at Web & Mobile Analytics tab. Is possible to access this data ...
2
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1answer
150 views

Collect Code not tracking all website visitors

We've added this code exactly as provide on Marketing Cloud to Google Tag Manager and set it to run on every page view. However, only about 10% of visits are being tracked. I've replaced our OrgId ...
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1answer
294 views

Einstein Email Recommendation Content Creation

We want to build a single block of code to be used across a number of Email activities, and we want to "force" one of the variables. Let's assume that we are selling recipes and I want to trigger an ...
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1answer
131 views

Create Localized Email Recommendation Displays - Salesforce marketing cloud

I want to create localized email recommendation displays in Salesforce marketing cloud. Only documentation I can find is: https://help.salesforce.com/articleView?id=mc_pb_localized_recommendations....
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2answers
406 views

Web collect code not working properly

I have Web Collect Code installed on our website. I want to use it to build segments around website interactions. I now have two questions What do I need to do to collect webview data. The Data ...
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1answer
235 views

Does personalisation builder tracking code uses contacts quota available to do user level tracking?

I want to implement personalization builder tracking code on my website for einstein recommendations. Though there will be user visiting to my website against which contact key is already not ...
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1answer
535 views

Einstein predictive email recommendation(SFMC) on product out of stock when email is clicked?

Here's the scenario on Einstein SFMC Einstein-element is added to email which sell iPhones, customer receive the email and iPhone recommendations in Einstein module - for example iPhone 9 and XS. ...
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2answers
38 views

Need to track page without product catalogue

I have a question. Can I able to track the customer's view page, URL,clicks without uploading product catalogue in Einstein recommendation. I know that we can track products page by uploading ...
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1answer
129 views

Activation of PI_SESSIONS and PI_SESSION_ENDS

Regarding Einstein Data Extensions, I was able to activate the same through Personalization Builder and some of the the Data Extensions are being populated. Looking to the following link, https://...
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1answer
122 views

Collect codes for non-retail scenario

Can we use collect codes for non-retail scenarios especially if I wanted to track unknown visitor activity on my website and tie back that activity when a user provides an email on a sign-up page? (I ...
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1answer
186 views

Marketing Cloud - Web recommendations [closed]

I'm trying to set up the tracking code in an online store, but I'm not sure how I can create the dynamic code for the scripts (for example, find the item ID) without being manually. Can anyone help ...