Questions tagged [personalization-builder]

Personalization Builder is a tool within the marketing cloud to present recommendations based on wisdom of the crowd, functionality also described as PI, Predictive Intelligence, or Einstein Email/Web recommendations. This tag should be used when there are questions about the collect code, scenarios, or recommendations.

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1answer
28 views

Einstein AMPscript string comparison not working

In our localized product recommendation display we want the button text to have the language in which the recommendation is rendered. I've written some Einstein AMPscript to capture the countrycode of ...
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0answers
38 views

Einstein Email Recommendations the same for everybody

During our Einstein implementation we noticed that the recommendations are the same for everyone we preview the mail on. However, when I look at the Reporting tab in Email Recommendations and view ...
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1answer
68 views

Send data from de in email to landing page

Test send failed to send. Need more help regarding this error? Open a support case through the Help & Training Portal HTML Version There is an error in your email. Please contact your customer ...
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1answer
43 views

What is used as unique id of customer in Web Reccomendations request

Web Recommendations Script looks something like this, it either returns a JSON or a function that appends website HTML: https://MID.recs.igodigital.com/a/v2/MID/page/recommend.json https://MID.recs....
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1answer
60 views

How to store collect tracking data in Marketing Cloud

I am using the Collect Tracking code from Analytics Builder to track user activity on my website. Using the audience builder I can see that the traffic is tracked, however in order for me to expose ...
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2answers
144 views

Einstein Email Recommendations Catalog Error

I am unsure if this question is 'outside the scope' of this forum, but I have nowhere else to turn to. We've gone back and forth with Salesforce support trying to solve this, but they're no help and ...
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1answer
43 views

Einstein Email Recommodations SFMC - price isn't updated correctly in displays

Because the prices of our products can change every day, we update the price in the Einstein catalogue every day. This update comes through fine. Only it looks like we need to re-publish the ...
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1answer
46 views

Is possible to query data from track views?

On Marketing Cloud, I am using the javascript tracking code to see how many and how has accessed my webpage. I can see the report at Web & Mobile Analytics tab. Is possible to access this data ...
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1answer
77 views

Collect Code not tracking all website visitors

We've added this code exactly as provide on Marketing Cloud to Google Tag Manager and set it to run on every page view. However, only about 10% of visits are being tracked. I've replaced our OrgId ...
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1answer
121 views

Einstein Email Recommendation Content Creation

We want to build a single block of code to be used across a number of Email activities, and we want to "force" one of the variables. Let's assume that we are selling recipes and I want to trigger an ...
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2answers
234 views

Web collect code not working properly

I have Web Collect Code installed on our website. I want to use it to build segments around website interactions. I now have two questions What do I need to do to collect webview data. The Data ...
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1answer
144 views

Does personalisation builder tracking code uses contacts quota available to do user level tracking?

I want to implement personalization builder tracking code on my website for einstein recommendations. Though there will be user visiting to my website against which contact key is already not ...
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1answer
285 views

Einstein predictive email recommendation(SFMC) on product out of stock when email is clicked?

Here's the scenario on Einstein SFMC Einstein-element is added to email which sell iPhones, customer receive the email and iPhone recommendations in Einstein module - for example iPhone 9 and XS. ...
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1answer
24 views

Need to track page without product catalogue

I have a question. Can I able to track the customer's view page, URL,clicks without uploading product catalogue in Einstein recommendation. I know that we can track products page by uploading ...
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1answer
89 views

Activation of PI_SESSIONS and PI_SESSION_ENDS

Regarding Einstein Data Extensions, I was able to activate the same through Personalization Builder and some of the the Data Extensions are being populated. Looking to the following link, https://...
2
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1answer
96 views

Collect codes for non-retail scenario

Can we use collect codes for non-retail scenarios especially if I wanted to track unknown visitor activity on my website and tie back that activity when a user provides an email on a sign-up page? (I ...
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1answer
112 views

Marketing Cloud - Web recommendations [closed]

I'm trying to set up the tracking code in an online store, but I'm not sure how I can create the dynamic code for the scripts (for example, find the item ID) without being manually. Can anyone help ...
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1answer
67 views

Cannot combine click tracking and recommendation tracking inside an email

With the help of Eliot Harper and Hans Meijer I started to develop a newsletter that contains salesforce marketing cloud web recommendations. However I don't know how it is possible to create a ...
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0answers
50 views

Implementation of personalization builder scenarios topviews/topseller/new releases/… unclear

Recently i was asking myself how the scenarios are really implemented by Salesforce. The reason for this is that you will not find any good explanation how the scenarios are implemented, i only found ...
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0answers
234 views

Marketing Cloud collect.js - what counts as an abandoned cart?

We are in the process of implementing collect.js via the Commerce Cloud to Marketing Cloud cartridge connector. We have most of the events working (product views, page views, profiles, etc) and can ...
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2answers
320 views

Tracking Code to Data Extension

Did anyone know how to import userInfo from tracking code data to DATA Extension? From now we had achieved to review our tracking code records from Personalization Builder=>reporting=>contacts, ...
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1answer
640 views

Einstein Predictive Email Reccomendations (Marketing Cloud) customization by Country

We are trying to implement Marketing Cloud Email Recommendations: we have a global product catalog we would like to upload, the problem is the availability (together with the discount) must not be ...
2
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1answer
162 views

How to get an working automated catalog image generation for einstein email recommendations?

The catalog image generation process of einstein web recommendation is one of the worst possible designed processes i have ever seen. Therefore it would be a pleasure if you can share your experiences ...
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2answers
330 views

Personalization Builder Web Recommendation for Mobile APP

do you know if Marketing Cloud Predictive WEB recommendations works only for Web ecommerce site or is for an ecommerce Mobile APP too? I'm wondering if it's able to: - collect code from ecommerce ...
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0answers
345 views

Collect Tracking Code Security

Question about Personalization Builder - Collect Tracking Security: When users go on a webpage with collect tracking code implemented, they send an invisible tracking pixel via the basic javascript ...
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0answers
66 views

Privacy Batch Api - Understanding and Implementation

I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder The first ...
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0answers
129 views

Logic behind trackPageView questionable?

I am i doubt that the logic behind salesforce trackPageView is working as intended. That is the reason why i wanted to ask if anybody else solved the following problem through work-arounds or ...
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1answer
118 views

Predictive-Web: How to track on SKU-level?

i am here to ask a simple question: How is it possible to track on sku level? Or to rephrase it: How can i track articles? When it comes to tracking on productcode level you can use this code: <...
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0answers
648 views

How to match trackingcode to productcatalog?

my topic is about the relatively new product "predictive web" there are multiple contradictory facts delivered by salesforce which makes implementation hard or nearly impossible. I will quote multiple ...
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2answers
541 views

Personalization Builder Integration with Contact Builder

I am looking into Personalization Builder (Predictive Intelligence) and planning to integrate with SFMC Contact Builder. We have Marketing cloud connected with Salesforce Service Cloud and we are ...
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1answer
4k views

using Collect Code to track user's web history (cookies)

It was my understanding that collect code can be inserted into web pages so that we can capture tracking data / cookie information about individuals. I understand that it will not be possible to link ...