Questions tagged [owner]

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Account/Contact sharing issue

I am struggling to set up an account-sharing security environment for a Salesforce instance. The company has two groups of employees who share accounts and contacts intra-group, but not inter-group. ...
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23 views

The standard account “change owner” option doesn't trigger opportunity trigger

The standard "change owner" on account record has surprising behavior. Salesforce Standard Change Owner Behavior When changing account owner, opportunities owned by the current owner are ...
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All Users of a certain profile cannot see the owner when the owner is a queue in Classic

I have a custom object. Records of this object get routed to a queue during the record's life cycle. All users of a certain profile see the owner as _[Change] when the record owner is a Queue This ...
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30 views

Changed ContentDocument Owner via Dataloader, but is not being reflected in File List

I was asked to change the file's Owner, I did it via Dataloader app, the issue is that it still showing the old user as Owner. But the actual owner of the file is correct. I even deleted the sharing ...
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1answer
56 views

Records Owners in Apex tests

When trying to deploying from Sandbox to Production, one our test fails because a Record Owner is set to be a user whose license has been disabled in production. Given that the code is not setting ...
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2answers
4k views

The 'Change Owner' button is not visible on lead list view for lightning view even for system administrator

The 'Change Owner' button is not visible on lead list view for lightning view even for system administrator which has all the permissions including 'Transfer lead', 'Modify All', 'View All' for Lead ...
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133 views

Email notification for Account ownership change is not being sent for some types of Accounts

When changing Account owner and ticking "Send Notification Email" checkbox, new owner should receive notification via email: We have configured three Record Types for Account object. Automatic ...
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280 views

Stop case owner from changing when using the “Stopped” checkbox

I am using milestones for cases and when I change the value of the checkbox "Stopped" (when I check or uncheck it), the owner of the case goes back to the default queue. Is it possible to avoid this? ...