Questions tagged [mobilepush]
The mobilepush tag has no usage guidance.
453
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25
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How to link mobile push engagement data with the journey's sent through?
In order to report on the Push message engagement we are extracting the mobile push detail extract. However, we currently don't have any fields in the extract that can help us link the mobile push ...
- 29
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53
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We are seeing a huge number of Mobile Push subscribers (550k) on our Dev App. There are no journeys running or import done
We are doing an exercise to clear contact count and noticed that one of our BU has more than 500k subscribers against our Mobile Push Dev App. What could be the plausible reason for this huge number? ...
- 19
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1
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71
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Salesforce Marketing Cloud - Not Opted in with error "Missing or invalid device token"
Good morning,
I am having issues in my iOS APP when trying to register for remote notifications using the SFMC Swift SDK:
sfmc-sdk-ios v1.1.0
MarketingCloudSDK-iOS v8.1.0
The steps I am following are:
...
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39
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Has someone created a Notification Centre for their Mobile App?
By notification center I am referring to a centralized location where users can view and manage all the notifications generated by the app.
For eg - The heart icon on Instagram leads to the activity ...
- 29
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124
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Is there a way to generate the "Push Message Detailed Report" or "Mobile Push Data Extract Report" for all BU?
As there's the possibility to retrieve all email tracking for children BUs and also to check the "include child accounts" in the SMS detail report, I wonder if there's the same so I can run ...
- 807
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46
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How to correctly set up attribute in marketing cloud mobile push
Since userId (which is used as SubscriberKey in Marketing Cloud) can be collected in app, I'm trying to set up an SDK that sends userId attribute to MC from App to define each client.
https://...
- 21
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38
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Mobile Push SDK creating iOS test users as OPTED OUT
As stated, the SFMC Mobile Push iOS SDK is creating test users in an OPTOUT status. Meaning the OPTOUT Date is same as the create date, and there is no OPTIN date.
I found this post on here (on how ...
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84
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How to request iOS Push Notification permission from 3rd party library instead from native code, react-native?
I'm using official react-native marketing cloud sdk for push notification integration. However as I've seen in the example as well ( https://github.com/salesforce-marketingcloud/react-native-...
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36
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MarketingCloud SDK - Xamarin Android- Couldn't access subtitle field
I'm currently working with the Salesforce Marketing Cloud SDK in my Xamarin project. In the SDK response, I notice that the subtitle field is missing, even though I've set it in the SFMC dashboard.
- 11
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38
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Access SFMC sdk generated contact key in app
I am trying to figure out if it's possible to get the ContactKey that the SFMC SDK generates when a user installs and opens the app (with DelayRegistrationUntilContactKeyIsSet = false). With val ...
- 148
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35
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Is it possible for a customer to have a DeviceID but no System/ Device Token generated in SFMC MobilePush?
We have the MobilePush SDK integrated in the app by our developers. This just came up as a question during one of our discussions with the stakeholders. As per my understanding the Device ID gets ...
- 29
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58
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marketing Cloud - super messages
(1) Does SFMC have a feature within it, so as to calculate the usage of super messages and different channel usage ?? and DOES SF track and charge as of today / now their customers for super messages ...
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-1
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1
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59
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Mobile Push notification shows sent but user is not receiving it, either in iOS or android platform
In SF marketing cloud we are using journey builder to send a push notification, the status says sent successfully and says "delivered" but message is not received by bothe the iOS and an ...
- 1
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52
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Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID
I have the following Use Case:
Journey is triggered from an API Event, It has PUSH Notification messages present.
This Event does not have the Device ID which is used to send Push Notification to the ...
- 105
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74
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Salesforce push notifications not triggering in-app event listeners on Android
We are sending our push notifications from Salesforce Marketing Cloud Mobile Push and they are being delivered to both Android and iOS.
We are also listening in on those push notifications inside our ...
- 1
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161
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Mobile Push Opt-out status update per deviceid
Let me quickly describe, what issue we are facing.
The push notification messages delivery rate for our clients is currently 67%, which means that 33 % have bounced or are undeliverable due to various ...
- 150
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99
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How to target a specific device in case a user has multiple devices (Push Notification)
I need to understand how to target a specific device in case a user has multiple devices via a push notification activity (journey builder).
I found this official SF article Link
Where they mention:
&...
- 150
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56
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Enable/disable analytics for tracking push notifications after MarketingCloud SDK initialization? (iOS)
MarketingCloud analytics for tracking push notifcations can be enabled by calling setAnalyticsEnabled(true) on the PushConfigBuilder instance when initializing SFMCSdk, as explained here.
We would ...
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1
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103
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How to set receiving mobile push notification in system notification in Android
I'm integrating Salesforce mobile push in react-native application using the official library
https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk
I used firebase cloud ...
0
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1
answer
104
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OpenDirect deep link not working for push notifications
We are managing push notifications for both Android and iOS via Salesforce Marketing Cloud SDK for React Native.
We have set up deep linking within the app and tested it. The app opens a deep link ...
- 1
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146
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Receiving the push even when push is disabled with SFMC SDK
In my react-native mobile application I've integrated push notification via this library. https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk . However, I used .disablePush() ...
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55
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MobilePush Marketing Cloud Token Re-registration for existing contacts
We are working on finalizing our mobile app's compatibility with MobilePush. One thing one of our developer's noticed is that we don't update the Marketing Cloud token registration if the user has ...
- 11
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90
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Push notifications stops working after a while
I am implementing the SFMC Push notifications on our app and we successfully implemented it (multiple sdk, contact key registration and stuff works okay) but we noticed that after a while (hours or 1, ...
- 98
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116
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Accessing Custom Keys on a SFMC push notification in React Native Android
I have finally managed to fix the implementation of push notifications using the SFMC SDK. The problem I am now having is that our implementation uses custom fields to send deeplink information to the ...
-1
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2
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69
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How to Send mobilepush for specific contactkey or an email
I've integrated Salesforce Marketing Cloud Mobile Push in my react-native app.
When user logged in I'm setting a contact key.
When I looked in the platform, the specific deviceId is being shown with ...
-1
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1
answer
48
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How to send push notification to logged in users only in Salesforce Marketing Cloud?
I'm using a integrating MobilePush in Salesforce MarketingCloud into a react-native app.
And I'm using this library https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk
I tested ...
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69
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iOS and Android apps show up as Opted out after contact key registration
Install the app (our app is has delayed regitration true)
Login to the app
Upon successful registration when contact key is created,
the default status of the contact/device is "Not Opted In"...
- 1
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1
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160
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How to populate attribute value in a data extension source to a Mobile Push custom key?
I am using a data extension as a data source for a Mobile Push Inbox message type. In order to filter and categorize the subscribers, the app side would need to receive the value stored in a field (...
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93
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Remote message is received but not able to display push notification to user
On verifying salesforce SDK logs, we understood that when we set an anonymous subscriber key to the salesforce SDK profile ID, we received push notifications with the valid SDK log status response ...
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1
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140
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MarketingCloudSDK iOS 8.0.13 Security Flaws
We have integrated Salesforce Marking Cloud SDK for iOS v.8.0.13 as part of our connectivity implementation between our App and Salesforce Cloud.
While running Security Scans on our iOS Mobile App ...
- 11
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1
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93
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How to configure right contact key for MobilePush - Marketing cloud
I am facing issue in getting the right Contact Key in Marketing cloud for mobile push
So here is the scenario - Recently we noticed that MC was populating with the correct SF contact key for some push ...
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2
answers
262
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Mobile push using one Mobile App and Multi Org/multiple BUs
We have the following structure:
Parent BU
1.1 Child BU A - connected to SFCRM Org 1
1.2 Child BU B - connected to SFCRM Org 2
We want to develop a Mobile App and push notifications to the relevant ...
- 81
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48
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log-in / log-out / log-in SDK mobile push: duplicated contacts
Im dealing with the following use case and I would like to know what does in happens in the All contacts table. I have Delay registration: false
User X install the App without doing the log-in
User ...
- 1
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1
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206
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Multiple users and one device, logged in/logged out use cases for contact key registration
Im dealing with the following use case for 3 different users on a single shared device:
User A installs the app and logs into the app
User A logs out
User B starts using the app in guest mode without ...
- 1
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1
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53
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MobilePush iOS Certificate Not Set Up and Push Notification Opt Ins not Showing Up in Marketing Cloud
We set up MobilePush in our Marketing Cloud Instance but didn't fully set up Sending Services. Our App was released and MobilePush Opt-ins started to flow in for Android but not for iOS (despite ...
- 11
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122
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Mobilepush multiple users/contacts on a single device
Our use case for the mpbilePush is to have multiple users/contacts associated with a single device.
This is due to our SF structure, where businesses and contacts can be listed with the same phone ...
- 81
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136
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Automating AB Tests in Journey Builder for SMS & Push
I am trying to figure out a way to automate AB tests for Push and SMS in Journey Builder. As it stands now, the only option for path optimizer for SMS and Push is to manually select and send to the ...
- 1
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136
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Error when trying to integrate with salesforce mobile push sdk in Android Studio
Im getting this error when trying to integrate with SF mobile push sdk in Android platform. Any clue how to resolve this?
I have tried changing the gradle/JVM/Kotlin version of the project but no luck....
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58
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How can I pass API payload values to Ampscript in an inbox message?
Is there a way to trigger an app inbox message via API while passing through values that AMPScript can use for personalisation? We've achieved this for push notifications using the transactional ...
- 33
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1
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82
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mobile push SDK - contact key setting with cdp
Follow-up Question for: MobilePush SDK - Contact Key with using Data Cloud(CDP)
I'm going to set Contact key on mobilepush SDK in Marketing Cloud.
If I'm using MC and CDP together, do I need to ...
2
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1
answer
165
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MobilePush SDK - Contact Key with using Data Cloud(CDP)
I'm struggling with understanding how MobilePush SDK's Contact Key works.
I refered to some former question like Mobile Push SDK Contact Key, Mobile Push SDK Functionality.
Since these questions are ...
0
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1
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47
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Custom attributes are not reflected on the salesforce side
there was no such problem before, but after 1 month, custom attributes are not reflected on the salesforce side for newly created users. I am using version 8.0.8 of sdk
~!EventManager D (...
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33
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I've sent mobilePush Message, and it seem to be sent successfully but I could not recieve message
In the Activity Log it sent successfully, but I couldn't recieved message.
To find out the reason, what do I need to check first?
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39
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How to get device level opted in contacts list for push sends?
How to get device level opted in contacts list for push sends?
Hi, I need to create a SQL that gets the data extension with marketing sends opted in audience that I have already with a list of ...
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1
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190
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Service feedback fail issue on Mobile app
I'm now on the process of developing a Mobilepush app SDK and still on the step of testing, there's a issue regarding Opt-out method. We keep failing to receive a push message because the system ...
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97
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Mobile app React native upgrade failing due to incompatible SDK react native version
Base on the link here: https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk
We are using Salesforce marketing cloud for our mobile app development team needs to upgrade react ...
- 1
-1
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1
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239
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Mobile PUSH SFMC - Images not coming on Android 13
Do we need to set up Rich media for Android too? Images are not coming for android 13 and Beyond
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83
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Mobile Push QUESTION - Contact Key
My DEV app team is making a change to the app so that unknown contacts will not be included in MC's all contact. This is done via the function setDelayRegistrationUntilContactKeyIsSet(true).
How can ...
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1
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33
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How can I check if 'Addtags' function works properly in Marekting cloud mobilepush SDK?
I'm in now process of configuring Mobilepush SDK in Marketing cloud, and we're currently using 'Addtags/Removetags' function to verify the login status of contacts. Here are the URL regardging this ...
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46
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In-App event View_Screen display trigger - message not showing
I'm implementing an upgrade to the latest SDK' in-order to start displaying In-app messages in a verity on screens on my native app.
We can see that a message is getting to the client device, however, ...
- 1