Questions tagged [mobilepush]

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In-App Messaging

We are implementing in-app messaging and are facing the following issues / questions: a. After pushing the in-app message from a Journey, when we open the app for the first time, the in-app message ...
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1answer
30 views

Sending Push Notifications to Users Who Didn't Login

We're on the test stage of our Mobile Push implementation. We are using setContactKey and Delay Registration Until Contact Key is Set method, and this way, all of our contact's devices are having ...
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2answers
517 views

Marketing Cloud cordova plugin error can not enablePush - iOS

so i wanted to create a cordova hybrid app using SalesforceMobileSDK alongside MarketingCloud plugin for push notification. I've added SalesforceMobileSDK cordova plugin and so far it runs perfectly. ...
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1answer
645 views

Is there a Mobile Push _Open data view

Is there a _Open data view for mobile push equivalent to Channel email? I cannot find any https://help.salesforce.com/articleView?id=mc_as_data_views.htm&type=5 but the Mobile Push Studio tracks ...
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1answer
41 views

RichPush Notifications on IOS are blocking regular pushes

React Native. iOS only: I installed rich push notification extensions according to documentation here. I have 4 targets, so I created 4 extensions "rich", 4 separate Bundle Identifiers "xxx.rich" ...
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1answer
30 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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0answers
19 views

How does mobile push audience work? What should a contact list/data extension contain to send a push notification?

I am new to mobile push. Am trying to send a push notification to a test device. We configured the android app in the Admin section of Mobile push. When I try to do an outbound send, the mobile push ...
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1answer
409 views

Issues with Journey Builder for Apps SDK for use with MobilePush

We are implementing the Salesforce Marketing Cloud Journey Builder for Apps SDKs for use with MobilePush. (version 4.6.0 for Android and 4.2.1 for iOS) for our mobile app. We followed the integration ...
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0answers
42 views

Forcing Push Message send to a specific Device ID in Journey Builder

After registering a push device in the All Contact List, a random GUID is assigned to the contact created for the device. And when a ContactKey is assigned to that Device ID, it gets assigned to a new ...
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0answers
45 views

Problems with setting up MobilePush to App build with React

We are trying to implement mobile push with application build on React Native. App is installed, SDK is ready, for Android and iOS. First, contacts were injected anonymously with SFMC generated ...
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1answer
97 views

Mass Delete “Unspecified” Contacts in Marketing Cloud

Hi Experts, Is there a way to get "unspecified" contacts in Marketing Cloud - e.g. orphaned contact from setContactKey in mobilePush - in order to mass delete them from Automation Studio? I tried to ...
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1answer
29 views

Create MobilePush filtered list programmatically

I would like to know if Mobile Push filtered lists can be created programmatically. I couldn't find any details other than refreshing a list in the support documentation. Best regards, Vijay Prakash
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4answers
158 views

Customer Mobile Push Details Extract

We have a requirement to send mobile push messages from the data extensions as we need to segment data and put in the data extension.The data extension have only contact key.We need to export the ...
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1answer
41 views

How to link the device ID to the right contact in SFMC and be able to trigger personalized push notifications / MobilePush?

Our client wants to use MobilePush to trigger personalized push notifications in real time to their contacts. His SFMC org will be connected with Salesforce CRM (so the Contact ID on the org would be ...
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1answer
30 views

How to extract the opens of mobile push in marketing cloud [closed]

I am trying to extract the opens of mobile push from marketing cloud using API. I was able to send the push notifications and get the delivery status of the push as well. The opens of these ...
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1answer
435 views

trying to register ios for push messaging

I am currently trying to implement mobile push for a phonegap based ios release. I would like some clarification concerning some of the steps in the documentation provided. I am pretty new to ios ...
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1answer
67 views

How to know if the GeoPush activate successfully?

I followed instructions in the official document to set my SDK, below is the response result. I wonder from this response how to know that the GeoPush activate successfully? Thanks! { "Analytics ...
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1answer
41 views

MobilePush Notification for Marketing Cloud Cordova plugn not displayed

We are using Marketing CLoud Cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) to implement MobilePush notification on the App but its not working when the Cordova plugin ...
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1answer
32 views

Geo Location Push Messages Exclusion List

Is there a way to apply an exclusion list to Geo location Push message through Salesforce Marketing cloud? Let's say I want to send anyone who is within the proximity of xyz hotel a geo location push -...
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0answers
63 views

Opens in mobile push are not reflected in marketing cloud

Recently we have created and integrated an android app into the Mobile push of Mobile Studio. We have implemented the Marketing Cloud Mobile Push Android SDK in the app. Additionally, to implement ...
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1answer
452 views

Integrate SFMC with Firebase to send Push Notifications

Our App development team has a mobile app in Xamarin which does not support the SFMC SDK for Mobile Push. So, now they want to introduce firebase layer so that SFMC can send the notification to ...
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1answer
30 views

React SDK Contact Registration

Using the React SDK for MC Push is there a way to Delay Registration using the iOS SDK? There is a method to update Contact Key, but it's unclear how this works. If the Contact is registered already (...
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1answer
29 views

Mobile push In-App messaging button behavior

I've sent an In-App message via a Journey where the button "A" has been assigned with the action "Open page in app". Everything seems to work OK but I am not sure about the "actionType" I am using ...
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1answer
288 views

How to access fields from entry DE in Journey Builder via AMPscript?

I want to send a push message via MobilePush from inside a customer journey. The content of the push message should personalised with AMPscript, based on the entry audience of the journey, which is a ...
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1answer
782 views

Is the device token returned from salesforce SDK in the registration process specifc to salesforce?

Is the device token returned from salesforce SDK in the registration process specifc to salesforce OR it’s the token generated from google or apple and salesforce just pass through the same token in ...
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1answer
61 views

Mobile push contact registration via marketing cloud standard api

Is it recommended and viable that the mobile app uses the standard marketing cloud Create Contact API instead of using the contact registration of mobile push sdk for Android and IOS?
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0answers
58 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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0answers
20 views

Does anybody know why some listID are numbers and others are alphanumeric?

I'm working whit MobilePush List. I run this query: SELECT SubscriberKey, Status FROM _ListSubscribers WHERE ListID = '7890d736-7f37-ea11-a2e9-1402ec938f98' and returned the following error: Query ...
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4answers
245 views

Mobile Push Demographics data shown multiple device ID for one contact in SFMC

I found that my contact ID in SFMC had shown multiple device ID in Mobile Push Demographics data. In actual, I only have 2 active device, but why in SFMC shown 4 device ID, and 3 of them are still ...
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2answers
4k views

Attributes in _PushAddress and _PushTag Data Views

Relating to this question: Viewing MobilePush Attributes Looking for the attribute names for both of these data views that support mobile push.
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1answer
172 views

Mobile Push SDK Functionality

I would like to get some best practice with Mobile Push SDK and Contact Keys and making sure we don't create duplicate contacts in MC. The high level architecture looks like this: The issue that we ...
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0answers
54 views

Fatal Crash in Marketing Cloud SDK (ANDROID) - RejectedExecutionException

We are frequently seeing a lot of this fatal crash in our production app. It's our highest crash (thousands of users) with our latest release. Is there any way we can work around this issue? ...
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1answer
30 views

Is there a MobilePush extract type?

According to the Salesforce documentation there is a "MobilePush extract type". Is this referring to "Mobile Push Detail Extract report" or is there another extract type to pull my MobilePush lists?
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1answer
45 views

MarketingCloudSDK iOS (v6.4.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v6.4.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. On the order of a few hundred since this was released. All the effected users ...
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0answers
63 views

open direct in mobile push do not accept ampscript

When creating a new mobile push message, I want to use amp script to fetch the deep link from data extension based on consumer country. But sfmc gives below error: Fix the validation errors below to ...
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1answer
890 views

Mobile Push Android Implementation and GCM

We're trying to integrate Marketing Cloud's Mobile Push with an existing Android app. Previously, our developers made their own implementation of Google Cloud Messaging (GCM) service and it works just ...
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1answer
49 views

Will the mobile app auto register device again after delete contact in MC

I have updated the new version of mobile app with Contact Key updated and the user is starting upgrade the app. I discovered that when the app is updated the contact key also not changed. Is there ...
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2answers
58 views

Extract all Contact Key and Device ID from Mobile Push

As the title suggests, I'm trying to extract the Contact Key and Device ID of all my Push contacts. I'm aware of the _PushAddress data view but this contains the Contact ID and not the Contact Key. ...
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0answers
40 views

iOS mobile SDK 6.4.1 crashing (application protected data)

Our app is crashing after latest SDK update (v6.4.1). Push notification setup was updated using latest learning app example and docs related with application protected data. Related code: func ...
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1answer
72 views

What parameters can be passed to a redirection CloudPage from an inbox notification?

Inbox messages redirecting to CloudPages can be personnalized with system attributes like subscriberkey or _subscriberkey or contactid. However i'm wondering if these variables are passed to the ...
0
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1answer
109 views

Mass import of Mobile Push preference data

We are moving away from a third party notification service to Marketing Cloud's Mobile Push. We hold preference data (customer, status and device ids) from our old system. Can this be migrated to ...
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1answer
43 views

Functions Reference for Mobile Push SDK

I know about the documentation in respectively github repository for Android and iOS. I also know about the learning apps. But is there any functions reference for the SDK? For example, in this ...
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2answers
85 views

How to know if a push notification has been read or at least delivered in Marketing Cloud?

I added a push notification in my JB and my requirement is to send an SMS after some hours if the subscriber did not open or see the push notification. Is there a way to get this information any how? ...
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1answer
87 views

How to convert Mobile Push List into Data Extension

I have created a list in Mobile Push directly by filtering the contact mobile push attributes. But am figuring out a way to convert the list into a data extension. Is there any way to do that? ...
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1answer
35 views

How can we access 'LastOpenApp' , LastOpenPush', 'LastSendMobilePush' attributes from SFMC data views? [closed]

How can we access 'LastOpenApp' , LastOpenPush', 'LastSendMobilePush' attributes from SFMC data views?
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1answer
73 views

Mobile Push Contact Key Setup

I have a question regarding SFMC Mobile Push. Please find below scenario Install the App on IOS It created a new Contact Key (123456) in Mobile Push (since we are not passing the contact key, the ...
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1answer
80 views

Rest API Method

Does the REST API support querying mobile push demographics? How to retrieve mobile push demographics data for a given contact key ? I searched the documentation https://developer.salesforce.com/...
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2answers
899 views

Changing the subscription status of a Mobile Push contact

I'm currently testing the implementation of the Mobile Push SDK in an app of client. Due to improper iOS certification configuration (development instead of production) and a number send attempts I ...
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1answer
54 views

How to retrieve a demographics field in a push notification via ampscript?

In my outbound push notification, I am trying to get a demographics field using ampscript but I am not getting anything. For instance having this: what is the Ampscript code to get the value ...
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0answers
70 views

How to allow for both mobile push notifications and web app notifications in SFMC and synchronise?

I am looking at how my organisation can: Send push notifications to a mobile app Extend an existing web app (built in Drupal with some Node JS) to receive the same notifications as the mobile app (...

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