Questions tagged [mobilepush-ios]

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How can I import salesforce marketing cloud in ios

https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk How can I import salesforce marketing cloud in ios After npm install and pod install, when I put the below code in ...
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14 views

Push Notifications sent to iOS always fail

I am integrating the MarketingCloudSDK v7.5.0 in a iOS app. I configured the SDK for receiving push notifications and I also configured the APNs key p8 in Salesforce page. When I send a push from ...
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1answer
482 views

Issues with Journey Builder for Apps SDK for use with MobilePush

We are implementing the Salesforce Marketing Cloud Journey Builder for Apps SDKs for use with MobilePush. (version 4.6.0 for Android and 4.2.1 for iOS) for our mobile app. We followed the integration ...
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1answer
514 views

OpenDirect sfmc_setNotificationRequest called before the SDK is ready. Deferring until isReady == true

We inherited 'MarketingCloudSDKURLHandlingDelegate' for the class that runs MobilePush for Marketing Cloud and overrode the methods. We wanted the following method to be called as handler when we ...
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1answer
33 views

MarketingCloudSDK - iOS SDK XCFramework support

As Apple has officially noted that fat binaries are an incorrect distribution means for Universal framework support and have released XCFrameworks as a proper solution to this issue, they have also ...
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14 views

Notifications push marketing cloud- failed-IOS

Good everyone, we are having problems with push notifications with IOS devices. The contact registration process is created correctly on the platform with the device id indicated and with the opted-in ...
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1answer
16 views

'IDFA' is used as a contact key for some contacts and 'unique keys' for other contacts

When I go to 'All Contacts'> 'Mobile Push' I noticed that some contacts have IDFA(advertiser ID) as Contact Keys. While other contacts have unique numbers as Contact Keys. Do you know why this is ...
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1answer
43 views

SFMC In-App Messaging badge count for iOS

We have integrated SFMC Inbox messaging in our iOS application. Whenever we trigger an alert + push inbox message from SFMC portal, badge count on the app icon is incremented by 1. We mark a message ...
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1answer
75 views

SFMC: App Inbox (Alert + Inbox) Message not opening the cloudpage and marking message as “Read”

Our requirement is to send alert (push) + Inbox message to the end users by creating a mobile optimized cloudpage in SFMC. However, when the message is being sent from SFMC, there is no way for our ...
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1answer
75 views

Switching Business Unit iOS

I have a use case where I need to send a push notification to the same mobile app from two different business units. Can multiple business units be active at one time? Or can I switch to a different ...
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1answer
1k views

Exacttarget Opt-In, Opt-Out using IOS SDK

I want to change a contact status in Exacttarget from Opted-in to Opted-out using IOS SDK when I'm trying with this code nothing change, any help please ? Thanks -(void) setOptinPush { if ([[...
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1answer
25 views

Is it possible to change the text font in Marketing Cloud?

Is it possible to move the Media image from bottom-right to the left of the Push notification. and is it possible to change the text font in Marketing Cloud?
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1answer
54 views

iOS Swift Package Manager Support [closed]

Is there any plan regarding support MarketingCloudSDK iOS through Swift Package Manager? Best Regards, Inácio.
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2answers
1k views

Changing the subscription status of a Mobile Push contact

I'm currently testing the implementation of the Mobile Push SDK in an app of client. Due to improper iOS certification configuration (development instead of production) and a number send attempts I ...
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1answer
444 views

Problem in the integration of the SDK with an application

We need to solve a problem with the the intregration of the SDK with the Android application. This is a scenario: we're collaborating with a a development company in order to integrate Marketing ...
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1answer
37 views

Unable to receive iOS Push Notification from MobilePush

Scenario: The iOS notifications in SFMC was setup in Jun-Jul when .p12 certificate was in use. During that period we were able to send out notifications. on 14-sep, .p8 was made mandatory for sending ...
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1answer
103 views

Mobile Push notification not working debug mode iOS

I've created two mobile push apps in MC, one for production and the other for development. For both of them i've uploaded the same .p8 file and configuration, except for the APNs Environment. The ...
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0answers
40 views

Why status is Not Opted In and .sfmc_pushEnabled() is true?

I have a problem with opt out, when I print the MarketingCloudSDK.sharedInstance().sfmc_pushEnabled() this returns true, but when I go in portal the same DeviceID is showing this informations: Status: ...
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37 views

The iOS device set contact-key but don't receive any Notification

We are configuring the MC-Cordova-Plugin on a cordova project. Our config.xml have this lines on the correct position: <!-- outside any plataform --> <preference name="com....
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1answer
553 views

Marketing Cloud Mobile Push SDK - Switching app user

I'm currently building a clienteling app that integrated the Mobile Push SDK on both iOS and Android and encountered some issue on switching the account. I found that when I login to user A, and set ...
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1answer
29 views

iOS - Error when executing sfmc_setEventDelegate

I'm getting this error log in some situations which I haven't identified yet. <MarketingCloudSDK+Base.m:(409)> iOS file protection is enabled and data is not available even after 5 seconds of ...
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1answer
71 views

Extracting In-App Message Analytics data in journey builder for individual contacts

We would like to track for individual contacts the following data: Was the message displayed or not? What buttons were clicked within the message. We can see this info when clicking on a in-app ...
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0answers
38 views

MarketingCloudSDK iOS (v7.2.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v7.2.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. Probably had about 20 crashes since we upgraded to v7.X.X. Most of the effected ...
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1answer
95 views

Displaying in-app mobile push messages while app is in active use

Hi everyone I would like to know if there's a way to send mobile push in-app messages that will appear instantly in the app screen without the need for the user to close the app and reopen it again. ...
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0answers
199 views

Marketing Cloud MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contact

MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contacts Base on the links here: https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk We ...
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1answer
96 views

Xamarin support for MobilePush SDK

I want to re-ask this question that is 3 years old. In the year 2020, does SalesForce provide Xamarin library for MobilePush SDK, or still only platform-specific libraries for iOS and Android? We ...
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1answer
64 views

Do I need to upgrade my iOS MarketingCloudSDK due to HTTP/2?

I got in my iOS app the MarketingCloudSDK (v6.4.2). As I got this email from Salesforce: "If you do not update your application to use the .p8 Auth Key by July 25, 2020, then your iOS messages will ...
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1answer
57 views

iOS - Crash in SFMCNetworkRequest with sdk v6.4.2

Stacktrace for the issue related to SFMCNetworkRequest using sdk v6.4.2 Terminating app due to uncaught exception 'NSGenericException', reason: 'Task created in a session that has been invalidated' [...
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1answer
132 views

MarketingCloudSDK iOS (v6.4.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v6.4.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. On the order of a few hundred since this was released. All the effected users ...
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1answer
58 views

Marketing Cloud Cordova Plugin - Inapp notification

We are using Marketing Cloud Cordova Plugin for sending push messages from Marketing Cloud. When we send the push message, it appears in the notification bar of the phone. I want to check if we can ...
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1answer
59 views

InBox not working after re-install the app

InBox not working after re-install the app on the same device. So, in that case Contact will have 2 devices. Steps: List item Install app. Set Contact Key. Verify that InBox messages delivered. ...
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1answer
90 views

MobilePush Push Notification and InBox relationships

We want to use InBox feature only on iOS and Android applications (without push notifications). Based on the LearningApp sample there is no option to disable push notifications during initialization ...
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1answer
64 views

RichPush Notifications on IOS are blocking regular pushes

React Native. iOS only: I installed rich push notification extensions according to documentation here. I have 4 targets, so I created 4 extensions "rich", 4 separate Bundle Identifiers "xxx.rich" ...
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1answer
225 views

Disable PUSH notification (opt-out) from SDK

We want to create a setting inside our app that let our clients enable/disable PUSH notifications permission sent by MC (commercial PUSH). We need this because we also send transactional PUSH ...
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0answers
122 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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61 views

iOS mobile SDK 6.4.1 crashing (application protected data)

Our app is crashing after latest SDK update (v6.4.1). Push notification setup was updated using latest learning app example and docs related with application protected data. Related code: func ...
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1answer
84 views

iOS specific error during SDK setup

Some users has encountered this error: Domain: MarketingCloudSDKErrorDomain Code: 4 NSLocalizedDescription: <MarketingCloudSDK+Base.m:(438)> iOS file protection is enabled and data is not ...
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1answer
138 views

Mobile Push failed outbound message

I have a list of few contacts (registered OK after the application installation). I am able to deliver "Inbox" messages OK using a list or a Data Extension (with the same data) containing mentioned ...
3
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1answer
267 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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0answers
222 views

How to retrieve Custom Keys or Custom Data (Push Notification Payload) from Push Notification response?

I am using Salesforce Marketing Cloud SDK and MCCordova Plugin. I tried accessing userInfo dictionary data as mentioned in below link, But I am not receiving any Push Notification payload data. https:...
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1answer
1k views

How to support iOS 13 with Xcode 10.2.1?

thanks for your new SDK update (v6.3.5)! Our app is unfortunately not yet supporting Xcode 11. When I attempt building with SFMC 6.3.5, I get this error ":-1: Undefined symbol: ...
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1answer
188 views

ERROR: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted

When configuring the marketing cloud SDK on iOS, I receive this error on initialization: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted. What are the ...
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2answers
969 views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
1
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1answer
64 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
2
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1answer
294 views

Marketing Cloud Mobile Studio Subscriber key

I'm trying to understand how I can do targetted push notifications from Marketing Cloud within a journey. I'm having a hard time understanding how will I identify specific people and setting their ...
2
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1answer
243 views

iPhone do not show as opt-ins into Salesforce Marketing Cloud Dashboard

After setting up the app and json file, I can not see the new device as an opt-ins into the MobilePush dashboard. However, I can see an interesting error into the console that may be related to the ...
1
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1answer
104 views

Why MarketingCloudSDK for iOS always put “now” date in “startDateUtc” field?

After some long time of investigating I realized that MarketingCloudSDK for iOS always returns startDateUtc field set to current date. Here is a snippet from XCode logs: [inboxmessage] returning ...
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0answers
136 views

Process OpenDirect only when the user tapped the notification

I'm using the MarketingCloudSDK for iOS (not JB4ASDK) to receive notifications from the Salesforce Marketing Cloud. We're using OpenDirect notifications to deep-link to some screens in our app, which ...
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0answers
433 views

iPhone not registering with Salesforce Marketing Cloud iOS SDK

I've implemented the iOS Push SDK in my app, and am initialising it, as according to the instructions here. However, the phone doesn't show up in the contacts list, and does not receive push ...
1
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1answer
204 views

SFMC iOS SDK setup failed because encryption key could not be created or fetched with configuration

I'm starting integration with the iOS SDK. I'm doing a very very basic config. My config has everything disabled, and I only populate the ApplicationId and AccessToken - (BOOL)application:(...