Questions tagged [mobilepush-ios]

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36 views

Open Count - MobilePush Marketing Cloud

I had noted an issue with the Analytics Open Count on push notification on IOS/Android Devices. The methods from docs available are already implemented, but notification opens are not being recorded. ...
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1answer
999 views

Exacttarget Opt-In, Opt-Out using IOS SDK

I want to change a contact status in Exacttarget from Opted-in to Opted-out using IOS SDK when I'm trying with this code nothing change, any help please ? Thanks -(void) setOptinPush { if ([[...
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1answer
30 views

MarketingCloudSDK iOS (v6.4.1) Crashes in SFMCNetworkRequest

Getting a fair amount of crashes from v6.4.1 of the MarketingCloudSDK via our third party crash reporter Crashlytics. On the order of a few hundred since this was released. All the effected users ...
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32 views

iOS mobile SDK 6.4.1 crashing (application protected data)

Our app is crashing after latest SDK update (v6.4.1). Push notification setup was updated using latest learning app example and docs related with application protected data. Related code: func ...
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0answers
17 views

application:didReceiveRemoteNotification:fetchCompletionHandler: is not getting called on receiving inbox notifications

I have implemented salesforce 6.4.0, the delegate function is not getting called every time when the device receives an inbox notification, when the app is in the background.
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1answer
19 views

iOS specific error during SDK setup

Some users has encountered this error: Domain: MarketingCloudSDKErrorDomain Code: 4 NSLocalizedDescription: <MarketingCloudSDK+Base.m:(438)> iOS file protection is enabled and data is not ...
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2answers
830 views

Changing the subscription status of a Mobile Push contact

I'm currently testing the implementation of the Mobile Push SDK in an app of client. Due to improper iOS certification configuration (development instead of production) and a number send attempts I ...
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1answer
402 views

Issues with Journey Builder for Apps SDK for use with MobilePush

We are implementing the Salesforce Marketing Cloud Journey Builder for Apps SDKs for use with MobilePush. (version 4.6.0 for Android and 4.2.1 for iOS) for our mobile app. We followed the integration ...
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1answer
34 views

Mobile Push failed outbound message

I have a list of few contacts (registered OK after the application installation). I am able to deliver "Inbox" messages OK using a list or a Data Extension (with the same data) containing mentioned ...
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1answer
68 views

Cannot opt in iOS Devices for Push Notifications

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). The device is shown as "Not Opted In" and the "Opt Out Source" is marked ...
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73 views

How to retrieve Custom Keys or Custom Data (Push Notification Payload) from Push Notification response?

I am using Salesforce Marketing Cloud SDK and MCCordova Plugin. I tried accessing userInfo dictionary data as mentioned in below link, But I am not receiving any Push Notification payload data. https:...
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1answer
689 views

How to support iOS 13 with Xcode 10.2.1?

thanks for your new SDK update (v6.3.5)! Our app is unfortunately not yet supporting Xcode 11. When I attempt building with SFMC 6.3.5, I get this error ":-1: Undefined symbol: ...
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1answer
72 views

ERROR: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted

When configuring the marketing cloud SDK on iOS, I receive this error on initialization: Right To Be Forgotten is enabled. MarketingCloudSDK functionality has been restricted. What are the ...
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41 views

Cancelling mobile push with title in payload not working

Cancelling a push Notification with title not working 1) Schedule a mobile push with title in payload 2) Update push message with status:3 to make message inactive 3) Message is still sent with title ...
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2answers
193 views

Cannot redirect to a WEB URL from push notifications

We need to build a push notification that redirects to a web link when you click it. Anyway, when I create a push notification from the content builder, I have an option to select an open behavior, so ...
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1answer
29 views

Is it possible for both MCCordovaPlugin and FCMPlugin to co-exist?

Specifically we would like our Mobile Hybrid App to be able to receive Push Notifications from Salesforce MarketingCloud MobilePush, but to also have the ability to send Push Notifications, using the ...
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1answer
172 views

Marketing Cloud Mobile Studio Subscriber key

I'm trying to understand how I can do targetted push notifications from Marketing Cloud within a journey. I'm having a hard time understanding how will I identify specific people and setting their ...
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1answer
176 views

OpenDirect sfmc_setNotificationRequest called before the SDK is ready. Deferring until isReady == true

We inherited 'MarketingCloudSDKURLHandlingDelegate' for the class that runs MobilePush for Marketing Cloud and overrode the methods. We wanted the following method to be called as handler when we ...
2
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1answer
117 views

iPhone do not show as opt-ins into Salesforce Marketing Cloud Dashboard

After setting up the app and json file, I can not see the new device as an opt-ins into the MobilePush dashboard. However, I can see an interesting error into the console that may be related to the ...
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0answers
43 views

Salesforce Implement Push Notification in iOS app developed with GoNative

I created app from GoNative with website link(And this website is using Salesforce). What I don't know is that how to implement push notification into iOS app which is built with GoNative(It is mainly ...
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1answer
81 views

Why MarketingCloudSDK for iOS always put “now” date in “startDateUtc” field?

After some long time of investigating I realized that MarketingCloudSDK for iOS always returns startDateUtc field set to current date. Here is a snippet from XCode logs: [inboxmessage] returning ...
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0answers
70 views

Process OpenDirect only when the user tapped the notification

I'm using the MarketingCloudSDK for iOS (not JB4ASDK) to receive notifications from the Salesforce Marketing Cloud. We're using OpenDirect notifications to deep-link to some screens in our app, which ...
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246 views

iPhone not registering with Salesforce Marketing Cloud iOS SDK

I've implemented the iOS Push SDK in my app, and am initialising it, as according to the instructions here. However, the phone doesn't show up in the contacts list, and does not receive push ...
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1answer
94 views

SFMC iOS SDK setup failed because encryption key could not be created or fetched with configuration

I'm starting integration with the iOS SDK. I'm doing a very very basic config. My config has everything disabled, and I only populate the ApplicationId and AccessToken - (BOOL)application:(...
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0answers
41 views

iOS - Crash when app goes to background

We are massively registering a crash after the user closes the app and the comes back (even after several crahes): http://crashes.to/s/2f9a6459d58 Fatal Exception: NSInvalidArgumentException [NSNull ...
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0answers
190 views

iOS Push Notification - Not marked as Open

Currently having a problem where the push notification "open" count does not increment for iOS devices. Both ETAnalytics and PIAnalytics has a value of true in the JSON Configuration file. The ...
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1answer
184 views

Marketing Cloud iOS SDK inbox message read status does not change after opening message from push notification

I have an issue with Marketing Cloud iOS SDK. I have implemented Inbox feature and showing some internal unread messages count badges. I'm manually marking inbox messages as read using SDK method. The ...
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1answer
118 views

Initialize Mobile Push SDK twice in Mobile App

I have a use case where I need to send a push notification to the same mobile app from two different business units. For that, I created a Mobile Push app under Mobile Push administration in both ...
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1answer
29 views

Disable automatic landing page in JB4A SDK

Is there a way to disable automatically OpenDirect handling from SDK when there's no ExactTargetOpenDirectDelegate set? The problem is when the app launches because of push notifications, ...
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1answer
278 views

Marketing Cloud Mobile Push SDK - Switching app user

I'm currently building a clienteling app that integrated the Mobile Push SDK on both iOS and Android and encountered some issue on switching the account. I found that when I login to user A, and set ...
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1answer
72 views

Ignore the Update iOS Badge option

We have implemented the MarketingCloudSDK version 5.2.1 in our iOS application. Everything works fine but there are some tweaks that we would like to do, but we are not sure how to achieve what we ...
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1answer
112 views

Difference between JB4A SDK and Salesforce Marketing Cloud SDK for iOS

I am trying to implement the Mobile push functionality to my app and use the marketing cloud to send pushes to my users. However, currently my app has a JB4A SDK and I would like to upgrade to the ...
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1answer
71 views

salesforce crashing on iPad devices

After integrating Marketing Cloud SDK(v5.0.0) in my iOS app, crashes have been continuously reported for iPad devices(iOS 9/10) on app launch. Any guidance? Following are the logs from Crashlytics: ...
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1answer
66 views

iOS Push notifications token change - after token update there is 2 min delay before Salesforce notes can be sent

After token has changed app is calling: [[MarketingCloudSDK sharedInstance] sfmc_setDeviceToken:deviceToken]; After that app is moved to background and I go on and start sending some push ...
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1answer
215 views

Marketing Cloud - Push Notification iOS Title Not Set

Currently I made an application with push notification function from Marketing Cloud. I used MCCordovaPlugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) to get the push ...
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1answer
280 views

How to register users for mobile push notification

I am trying to create an ios app for mobile push notification using the following resource: https://developer.salesforce.com/docs/atlas.en-us.pushImplGuide.meta/pushImplGuide/pns_overview.htm What I ...
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1answer
32 views

What cause the “Recipient field contains invalid device token”?

I've been working on creating a simple connected App, that can receive Apple Push Notification. For that I: Created an Xcode project using force iOS. Used Keychain Access to create 2 CSR file, and ...
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0answers
324 views

Mobile push message in not getting delivered

I am trying to send mobile push through app in marketing cloud, however it is being delivered. It says it has been send however the send count is zero. I have implemented mobile push SDK in the ...
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1answer
262 views

Marketing Cloud Cordova Plugin SetAttribute and clearAttribute - Intermittent Value Update

I've implemented MC Cordova Plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin) for push notification through Marketing Cloud for hybrid mobile app, but encountering problems to ...
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1answer
249 views

A few crashes found using MobileMarketingSDK 5.0

Just found these crashes using the MarketingCloudSDK 5.0.0: 1) Crashed: com.apple.root.default-qos 0 CoreData 0x186d027a0 -[NSKnownKeysDictionary1 release] + 88 1 CoreData ...
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1answer
44 views

MobilePush getting lat/long from user

so for iOS MobilePush, i have location based and outbound based push notifications working, and configured the following ETPush pushManager with proper services enabled, and other changes I need to ...
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1answer
74 views

Alter the final push payload in JB4A under “Mobile push”

Is it possible to alter the final push payload in JB4A under "Mobile push" without actually affecting the push message content? For ex: I want to dynamically include some key-value pairs for each push ...
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1answer
173 views

Marketing Cloud iOS MobilePush - Refresh Messages

We are using Marketing Cloud iOS SDK (v4.9.6) to implement MobilePush. We are using swift. We are sending Alert + Inbox messages, and it works. However with some implications. When sending Alert + ...
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0answers
334 views

How do I know if my Apple Push Services is correct?

I am using Salesforce Marketing Cloud to push notification by using Mobile Push SDK. Recently, I have to renew my Certificate for some reasons. I follow the instruction and create a Provisioning ...
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1answer
1k views

Tracking Push Notifications? [closed]

What kind of tracking measures are available for Mobile Push? Can you track opens/engagement? Can you measure how many sales were generated from a push notification?
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1answer
710 views

Limit on Push Notifications

We are configuring the push notifications for our hybrid app at the moment and we ran into one of the governor limits. This is the error we are getting: System.LimitException: Too many Mobile Apex ...
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2answers
603 views

Cannot send push notification to iOS device

I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin). Although I had some difficulty to make it work on android (cf What is ...
1
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1answer
144 views

Exclude subscribers from a location-based mobile push notification

My client wants to send targeted location-based push notifications in order to send only relevant/appropriate messsages when a subscriber is near a location. An example would be : Send a push ...
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1answer
465 views

Marketing Cloud Push won't increment the badge no in iOS

I am getting issues with Badge count on IOS. When I send the push notification via ET, (And yes I picked 'yes' to increment badge count in iOS)it always set the badge attribute in payload as '1'. ...
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2answers
702 views

Salesforce Marketing Cloud Mobile Push / JB4A SDK: Does anyone have a working iOS solution?

I followed the instructions of provisioning and integration from http://salesforce-marketingcloud.github.io/JB4A-SDK-iOS/ step by step. The app starts on my physical device, throws no exceptions and i ...