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Questions tagged [mobile]

Salesforce Platform Mobile Services allow you to develop and deploy mobile enterprise apps on the most trusted cloud platform.

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0 votes
1 answer
18 views

Error in executing JEST Unit Test cases in react-native project with Salesforce Mobile SDK created by forcereact

We are creating React-Native mobile App Using Salesforce Mobile SDK. In this project we setup JEST for unit test cases writing. But whenever it goes into Salesforce Mobile SDK API it failed and sends ...
0 votes
0 answers
17 views

Field label name displaying twice in salesforce mobile app

In contact object there is a field called academic grade and that is displaying twice while creating/editing contact in SF mobile app. Not sure where it taken the label name twice. ` ...
0 votes
1 answer
486 views

Users Can't See Community HomePage from Salesforce Mobile App Switcher; Missing home page functionality for communities in Salesforce Mobile App

I have followed the instructions here: https://help.salesforce.com/articleView?id=networks_access_in_salesforce1.htm&type=5 for Users with standard Salesforce licenses Internal org users who are ...
0 votes
0 answers
21 views

Can I get info of which mobile SO my subscribers open my emails?

Trying to use Datorama to track which mobile SO my subscribers open my emails with, but Datorama only tracks push regards mobile data. Is there any way I can use Datorama or any other tool to get this ...
1 vote
1 answer
162 views

Blank Visualforce Iframe in a LWC in Mobile App

We're trying to render a Screen Flow programatically from a LWC. This is done by creating an aura app (with lighting:flow) in an a Visualforce page. This Visualforce page is then loaded in an iframe ...
0 votes
0 answers
14 views

How to use lightning:navigation navigate(pageReference,true) in Salesforce Mobile App?

I have a lightning quick action that is very simple component and redirects to another custom component using lightning:navigation. navigateLightning.navigate(pageReference,true) The replace argument ...
-1 votes
0 answers
14 views

Salesforce Mobile SDK to receive push notification from custom notification builder

The push notification are not received in mobile when used using custom notification flow builder invocation. Is there any setting needs to be done to achieve this?
0 votes
0 answers
9 views

Is there a way to show a button on Desktop only?but not on the salesforce mobile app?

Is there a way to show a button on Desktop only?but not on the salesforce mobile app? The Dynamic Actions only has filter for device Desktop and Phone, but it doesn't really support Salesforce Mobile ...
0 votes
1 answer
499 views

Trigger for push notification in android

I am trying to create a push message notification. It is being called from a after update trigger on a custom object. I have used the following code for IOS Messaging.PushNotification msg = new ...
0 votes
1 answer
24 views

lwc not supported on app page (mobile)

I have a lwc that I want to be displayed on app mobile but it's giving me always the following error: This is my lwc .XML configuration: <?xml version="1.0" encoding="UTF-8"?&...
0 votes
0 answers
11 views

Saving data in cache from Lightning Component in Mobile

i have a custom Lightning component displaying some data from a record, unfortunately on mobile, the data from the component isn't stored in cache like the data from the standard layout, so if the app ...
3 votes
1 answer
708 views

how to login community with mobile sdk

I want to login community with mobile sdk (Android), but meet with problem. What I tried: I installed the mobile sdk example (project name is "ContactExplorer", which is Hybrid local mode), and it ...
0 votes
0 answers
55 views

Post-Chat URL Page (Visualforce Page) not displaying after end chat in Mobile App

We are implementing Post Chat Survey and Email feature for both Web and Mobile Chat customers using customer visualforce page - This funtionality is working fine for Web customers but not Mobile. ...
0 votes
0 answers
20 views

Library to read a QR Code in a Salesforce community from a web browser on mobile phone

I develop a LWC which scans a QR code from a Salesforce a community by using a web browser on a mobile phone. I searched on the internet and the Salesforce library BarcodeScanner doesn't work because ...
5 votes
1 answer
677 views

End Of Life for Salesforce1, Salesforce Classic, and others

Is there a centralized location Salesforce show planned timelines for interfaces and products to be deprecated? In particular, we're discussing whether to start working toward "Salesforce1" mobile ...
1 vote
2 answers
695 views

Why is it impossible to see my LWC on chrome on responsive mode?

I created a lightning web component and now I need to check it how it looks on mobile screen. So on my scratch org, I right clicked on my component, inspect element, and I choose the little button on ...
0 votes
0 answers
11 views

Exporting HTML from Salesforce that is Mobile Responsive

I am looking to export my email HTML from Salesforce for a third party that will be sending it out on my behalf. I understand that in Marketing Cloud you are able to view the email in both desktop and ...
0 votes
0 answers
66 views

component.get("v.pageReference").state.inContextOfRef is undefined in mobile

I am trying to use my custom account record creating aura component. It is opened when user push New account button. In desktop everything works correct, but in mobile i have this error: Action ...
0 votes
0 answers
16 views

iOS Chat Notifications when app is backgrounded

Our team is building an iOS app that includes chat functionality. We're using the Salesforce iOS SDK to chat with Salesforce Agents. We would like to support an iOS notification for the user: when a ...
6 votes
1 answer
699 views

Touch.salesforce.com + SSO + Mobile App setup for SSO

I have done SSO using the federated way using ADFS and this is working fine on the desktop browser, my client has the requirement that if this is done then users should be able to login in to the ...
0 votes
1 answer
50 views

Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app

In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
0 votes
1 answer
57 views

Apex Trigger not working on After Insert

I am new to this forum so please forgive me if I'm not entering the question to the right channel. We have voice files being attached to Attachments in Tasks. I am trying to copy the voice attachment ...
0 votes
0 answers
36 views

Is it possible to expose the "Items to Approve" on Salesforce Mobile App?

I found out that Items to Approve is only on Classic Experience on Salesforce : Is there a way to expose Items to Approve in Salesforce Mobile app (I'm using iOS) too? Right now, the only way I can ...
0 votes
0 answers
13 views

Can you connect two SF orgs to one Android mobile app using SDK?

We integrated a SF org to our Android mobile app using Embedded Service SDK for Live Agent Chat but we are now consilidating app users to one app, therefore need to connect some of the mobile app ...
3 votes
2 answers
625 views

Could not open the Visualforce Page Tab on one/one.app after Critical Update Actived

There was a new critical update named "Remove Instance Names From URLs for Visualforce, Community Builder, Site.com Studio, and Content Files". But after active it, all of the Tabs which contains a ...
2 votes
1 answer
3k views

Why does my custom global action not show up on my mobile device to add a new entry

We have set up a custom notes and call log field under the global actions. I can add a new note or call entry on the web but not on my iPad. I can see notes that have been added on the web, on my iPad....
0 votes
0 answers
109 views

Push notifications not received when using an existing contact on MarketingCloud

I'm working on integrating MarketingCloudSDK on Android. Everything is doing well with random contactKeys (that does not already exist in the MC contact list) : it is connecting properly, the devices ...
5 votes
3 answers
6k views

Is there an equivalent to $A.get("$Browser.formFactor") in LWC?

We want to perform different logic in our LWC component js controller if the user is viewing our app in mobile. With aura components, we could do: if ($A.get("$Browser.formFactor") != 'DESKTOP') { ...
0 votes
0 answers
39 views

Navigate to different Home Page on Experience Cloud Community which uses Password less Login Discovery Page on Mobile and on Desktop

I am using the standard Login Discovery Page for Passwordless Login in Community for Sign-up/Login. The same community is hit on the desktop to open a different view of reports, and we also use an ...
0 votes
0 answers
12 views

Shortcut Icon - Visual Force page Public Site

I have a visual force page exposed on public site. I want users to add this web page as shortcut on mobile devices. Everything is working good but I don't know why I cannot modify the Icon of the ...
0 votes
0 answers
273 views

Modal Popup not showing properly on button click from mobile device - LWC Salesforce

I have added separate modal(s) on 'Void, Track, View, Print' buttons [Image 1] , when checking from BROWSER all modals are showing/working properly , but when checking the application on mobile ...
1 vote
1 answer
55 views

force:recordData redirect to created record on Salesforce mobile app

I created an overwrite for the "new"-button on a custom object via a Lightning Component. On the desktop everything works fine but the Salesforce mobile app causes some issues. The component ...
0 votes
0 answers
21 views

Does Salesforce mobile app doesn't support campaign image banner in IOS?

I'm having trouble debugging what went wrong because the campaign banner is showing perfectly on Android but not on iOS. Is this somehow a limitation?
2 votes
1 answer
516 views

External IdP using SAML + mobile app. How to configure to call connected app callback URL?

I'm using an external IdP/federated Id and trying to log into my mobile app (using the Salesforce SDK). However, instead I'm taken to the Salesforce dashboard within the login WebView and never ...
0 votes
0 answers
34 views

Salesforce Mobile Publisher users are logged out after 5-10 minutes

We have implemented our mobile app (android / iOs) using salesforce mobile publisher and experience cloud site. The experience cloud site is using standard/custom community pages and Lightning ...
1 vote
0 answers
200 views

Cancel button and standard header in quick action on mobile app

Suppose I have a quick action of type Flow. This is a screen flow where I embed LWC components. I have to be able to open this quick action through custom button placed in some other LWC, so I use ...
0 votes
1 answer
314 views

How to enable/show Activity Timeline for Custom Object on Salesforce Android App?

There is currently a feature to show Activity Timeline on the Salesforce Android App for some Standard Objects' record page, such as Leads, Opportunity, Accounts, and Contacts. Source. Example: My ...
0 votes
1 answer
75 views

Is it possible to send an SMS message from SFMC without subscribing the user to a keyword?

Basically the title. We are looking to send to new users who signup via SMS. However, when the user signs up we prefer for them to not be subscribed to anything. Is this possible? I looked into ...
0 votes
0 answers
14 views

How to move the einstein bot button after minimize from the middle of screen to bottom

In desktop view as we know the einstein bot button on the page is in the bottom right corner of the screen but in mobile view the einstein bot button after minimize remains in the middle of the page ...
0 votes
0 answers
22 views

Unable to login to Salesforce Community via Mobile SDK

This issue is occurring in preprod org when loading community URL via mobile SDK on Android and iOS devices. We have a connected app 'ABC' used by the mobile app developers. When we try to load one of ...
0 votes
0 answers
32 views

How to get the correct app link to use to link a login button to an app page

I have my app configurations in place for SFMC Push:(AppID, App Endpoint, Team ID, Bundle ID) I have also enabled universal links for IOS in my SFMC account. I have received some deep links from the ...
1 vote
0 answers
22 views

panelOnDestroyCallback does not work in Mobile

I have a form for creating a standard Task object using force:recordData. And i want to use "panelOnDestroyCallback" in order to navigate to Lead object in mobile version, However I am not ...
2 votes
2 answers
1k views

Reset the notification badge on iOS

Asking for a friend… When using Marketing Cloud to send push notifications, the red badge counter is often only increasing instead of being reset. We tried using the specific method resetBadgeCount,...
0 votes
0 answers
30 views

Identify/Control access based on mobile device (BYOD vs Company provided)

This is more of a question on which direction to go. We have a requirement to monitor activity coming from mobile devices, through the use of Salesforce mobile app (IOS or Android). Company doesn't ...
0 votes
0 answers
16 views

Navigate to all overdue task on mobile

I developed a lightning component that displays on the salesforce mobile home page the number of overdue tasks. I provided a button to navigate the user to the standard "All overdue" list ...
0 votes
0 answers
13 views

How can I fill the "Email Address" field of System Data using MobilePush SDK

This is the JSON that I am using but I cannot refer to the email address field. The email field was created in mobile demographics and if the user's email is saved but it is not saved in the system ...
0 votes
0 answers
36 views

fsl.query.executeSoqlQuery is not returing parent record fields in Mobile Extension Toolkit FSL mobile app

I am trying to get the Asset and Account name from the WorkOrder record for which I am using the fsl.query.executeSoqlQuery(). But the Account and Asset name is not returned in the response. But, ...
0 votes
0 answers
13 views

URL No Longer Exists in iOS App - Experience Cloud Site

I created a Salesforce community (Experience Cloud site) and then by using the Salesforce Mobile Publisher I converted my community into an app for iOS and Android. The app works fine on Android but ...
1 vote
1 answer
821 views

Automate importing of SMS MobileConnect data

I recently engineered an automation to import data from our FTP to a data extension based on a file drop. Marketing Cloud does this very easily. What I haven't been able to figure out is how to do ...
0 votes
1 answer
125 views

WhatsApp Infinite Loops

I´ve been a marketing cloud user for almost a year now, so I believe I´m still a beginner regarding some subjects, specially the latest features like WhatsApp. I am currently trying to set up a ...

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