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Cannot query ConversationEntry records for Enhanced Whatsapp Channel

Our org is migrating from Standard Whatsapp Channel to Enhanced Whatsapp Channel. We have already adapted our Einstein Bot and tested the channel succesfully. Messaging Sessions work as expected. ...
Sebastian C's user avatar
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1 answer
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send message to facebook user from Messaging session after it is marked as ended?

using Omnichannel and messaging sessions, we can receive messages from Facebook users and respond to them all within salesforce however, if the Facebook user (customer) logs off, the messaging session ...
potato46's user avatar
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2k views

How to get query conversation messages from Digital Engagement channel?

How can we retrieve messages from Facebook digital engagement channel? Little bit more context on it: We have digital engagement plugin enabled in salesforce and connected with Facebook. Requirement ...
pklachkou's user avatar
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