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Questions tagged [messagingsession]

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How to block bad/sensitive photos sent by customers through messaging / chat in salesforce [closed]

Tried using Sensitive Data Rules but did not work. https://help.salesforce.com/s/articleView?id=sf.messaging_block_sensitive_data.htm&type=5
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Is there a way where I make a Salesforce report on users/agents logged into Omni-Channel (WhatsApp)?

I am new to Omni-Channel. I am looking to create a report on the following fields for each agents to get logged in details for yesterday into Salesforce. Name Logged in time and date Logged out time ...
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Problems with WhatsApp MessagingSessions

I'm trying to test some custom routing with omni-channel flows and due to some small mistake it looks like I somehow bricked my phone number from receiving any messages in SF. I can see the new ...
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How to trigger a Apex Trigger when Messaging Session End Session

When a Messaging Session go "End Session", the case needs a finish. This works with Bot, the Bot finishes all cases when the user ends the session, but when the agent force the end session ...
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Update a field when clicking on the end chat button

I need to update a field when clicking on the end chat button of a messaging session: Is there a way to do this?
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Cannot see conversation in omnichannel widget

I deployed all our org staff from a sandbox to another, but I am experiencing an issue with our Messaging conversation. In a nutshell, we can't see the chat conversation when it gets accepted and ...
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How can I show the 'MessagingSession' Related List to my users in a Community?

Is there a way to show the "MessagingSession" object for SMS on a Community where the profile has read access to both the session and user objects? We can see the records internally but once ...
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Automation on MessageSession End

Is there a way to fire any automation when a MessageSession record's status is changed to "Ended", or in other words when the user clicks end chat? I have got a MessageSession trigger that I ...
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How to get query conversation messages from Digital Engagement channel?

How can we retrieve messages from Facebook digital engagement channel? Little bit more context on it: We have digital engagement plugin enabled in salesforce and connected with Facebook. Requirement ...
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