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Questions tagged [messagingsession]

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Messaging for In-App and Web :- chat always inactive between agent in omni channel and chatbot

I have set up Messaging for In-App and Web in Salesforce, including Messaging Configuration, Embedded Service Deployment, Queue, and Routing Configuration. When a message is sent through the chatbot, ...
user1149555's user avatar
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1 answer
235 views

Cannot query ConversationEntry records for Enhanced Whatsapp Channel

Our org is migrating from Standard Whatsapp Channel to Enhanced Whatsapp Channel. We have already adapted our Einstein Bot and tested the channel succesfully. Messaging Sessions work as expected. ...
Sebastian C's user avatar
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199 views

Messaging Sessions chats being ended by agent suddenly in salesforce, but the agent is doing nothing. What it can be?

In my org, the einstein bot transfer the customer to an agent, and then they talk, so the specialist can solve the customer issues. But, sometimes, the chat is being ended suddenly, and, the messaging ...
Pedro Paiva's user avatar
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1 answer
312 views

Messaging Session object is not visible in Service Channel [Omni-Channel]

I am configuring Omni-Channel for messages (Whatsapp), I have connected my meta Account and whatsapp is connected and active, means if I send a message on the linked number, a messaging session record ...
Dharmin's user avatar
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177 views

Messaging Notification Flow action locks MessagingUser record?

We have a scheduled flow that has a Messaging Notification core action followed by an update to the Messaging Session and an update to the Messaging User. The notification is received but while ...
Maitake's user avatar
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1 answer
509 views

send message to facebook user from Messaging session after it is marked as ended?

using Omnichannel and messaging sessions, we can receive messages from Facebook users and respond to them all within salesforce however, if the Facebook user (customer) logs off, the messaging session ...
potato46's user avatar
1 vote
1 answer
1k views

Extra Pre Chat Information for Messaging Session

i am facing an issue and I did not find any way to make this work I am transitioning from the Embedded chat Service to the new Messaging in app and web created by salesforce. With the embedded chat ...
Ben2pop's user avatar
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1 answer
127 views

How to block bad/sensitive photos sent by customers through messaging / chat in salesforce [closed]

Tried using Sensitive Data Rules but did not work. https://help.salesforce.com/s/articleView?id=sf.messaging_block_sensitive_data.htm&type=5
Naveen's user avatar
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2 answers
3k views

Is there a way where I make a Salesforce report on users/agents logged into Omni-Channel (WhatsApp)?

I am new to Omni-Channel. I am looking to create a report on the following fields for each agents to get logged in details for yesterday into Salesforce. Name Logged in time and date Logged out time ...
Vikas Rahar's user avatar
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2 answers
2k views

Cannot see conversation in omnichannel widget

I deployed all our org staff from a sandbox to another, but I am experiencing an issue with our Messaging conversation. In a nutshell, we can't see the chat conversation when it gets accepted and ...
robruf's user avatar
  • 372
1 vote
1 answer
473 views

Automation on MessageSession End

Is there a way to fire any automation when a MessageSession record's status is changed to "Ended", or in other words when the user clicks end chat? I have got a MessageSession trigger that I ...
Girbot's user avatar
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1 answer
2k views

How to get query conversation messages from Digital Engagement channel?

How can we retrieve messages from Facebook digital engagement channel? Little bit more context on it: We have digital engagement plugin enabled in salesforce and connected with Facebook. Requirement ...
pklachkou's user avatar
  • 797