Questions tagged [mass-action]

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What's the best way to mass email cases in Service Cloud?

Our customer services team has a requirement to bulk reply to cases using email templates, so they can respond to hundreds of cases at the same time. I saw that Mass Email Cases was an option in ...
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cancel/save buttons on mass action dialog are blue somehow. cancel button always white

I have set up button for mass action and when I launch the dialog both of cancel and save buttons are always blue. Is this known issue? I have googled for a while but can't find a reason.