Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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1answer
7k views

How to Query a Data Extension and Update the Subscriber list at the Child Business Unit Level?

How to Query a Data Extension and Update the Subscriber list at the Child Business Unit Level without using landing pages?
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1answer
248 views

Possible to create a login using AMPscript?

Is it possible to use AMPscript to create a password protected area within the ET app? If so, where are some resources we could use to build this?
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2answers
3k views

Placing a personalized string from a data extension field in an email

I have a link with a personalized string like below. http://example.com?email=%%emailaddr%% If i place this in an email than the personalized string %%emailaddr%% will resolve to the email address ...
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1answer
1k views

Forward to a friend mail

Need some help regarding the "Manage Subscription | Unsubscribe" in the newsletter. Lets take the example, Suppose 1 users get the newsletter, now this users can view the "Manage Subscription | ...
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0answers
17 views

RMM not working when clients send email from walla

I will happy for help or an idea I have generated an RMM that work problem- free most Email clients ( yahoo, Gmail and Outlook) and with a replay the email client generate the to Address reply-########...
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0answers
32 views

Sending multiple emails to same user in the same email send

How can I send multiple emails to the same user. For example I have an email that goes out to users who have saved some searches on our site. One user could have multiple saved searches. Right now I ...
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0answers
15 views

I didn't receive whatsapp transactional message

can someone help me? I built a journey to Whatsapp transactional message as taught on https://www.youtube.com/watch?v=oAEi8Yepeko&t=155s&ab_channel=SalesforceMarketingCloud and activated, sent ...
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0answers
14 views

How to integrate marketing cloud rest apis with salesforce serice cloud?

Hi I am trying to integrate the https://subdomain.rest.marketingcloudapis.com/data/v1/customobjectdata/key/EMAIL_HISTORY_DEV/rowset REST API with salesforce. Till now I used the named cred to store ...
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1answer
63 views

unknown error exporting data from query studio

I'm trying to Export data in Contact Builder with Query Studio, but it moves me in an unknown error. Anyone can help me?
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1answer
35 views

AMPscript loop is showing incorrect output

I am trying to create AMPscript to parse through an XML payload and output the correct status in each classification. However, currently, my code is outputting every status in every classification I ...
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1answer
28 views

RSS image into my AMP script

I'm trying to pull the hero images for a new blog published each time and use RSS to create the content in the email. At this time all the content gets pulled in instead of the image. Can you please ...
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1answer
37 views

Is there a best practice for the number of script activities in an automation?

I'm creating an automation that may need to have upwards of 20 script activities, in order to process 40,000+ records as there's a governor limit of 2500 in Rows.Retrieve. What's the best practice ...
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1answer
99 views

Engagement split before decision split

I configured a Journey Builder where a engagement split is before a decision split. Because I just want to know if the contact open the email and if they made a purchase, also. is this possible?
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1answer
118 views

How to create an outbound API call from SFMC using SSJS

Use Case - get data from external web services and store the data (response) inside SMFC data extension field. *New to API Calls - detailed step by step guidance would be really helpful. The ...
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1answer
36 views

Linking email button to a column in the DE

i have a Covid email message we are sending to our business customers which will have a button that they can click which will take them to a landing page. I have created this landing page in Cloud ...
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1answer
351 views

Data extract 'Delete file from ET FTP or Safehouse' not deleting file on enhancedFTP

The Data Extract Type 'Delete file from ET FTP or Safehouse' is enabled in the account and I have created the Data Extract Activity. However, when I am running the automaton, it is not deleting the ...
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1answer
89 views

whenever any data extension created in SFMC I would like to add this in Journey Builder as a entry source [closed]

Per my business need I have below requirement- From an third party app user can create data extension in SFMC by any name. In SFMC I have 3-4 pre built journey created on my account. So whenever any ...
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1answer
142 views

Marketing Cloud Default Attribute Model vs Custom Attribute data model [closed]

We at or client modifying the way of working in MC connected with Service Cloud. Instead of using import activities now we are planning to use SQL queries that extract the data from synchronized DE. ...
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1answer
44 views

Multiple Engagement Split Pathways

I have a need to create an engagement split that will look for one of 3 different links. Is there a way of doing this without having to create multiple Engagement activities for each link? We have a ...
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votes
1answer
314 views

How to show alert in server side javascript on conditional basis?

I am using server side Javascript and fetching a column from data extension. I want to show alert on the basis of value retrieved from SSJS lookup but whenever i place alert in SSJS code i get 500 ...
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votes
1answer
62 views

Dynamic portion of a preference center based on data extension of child BU

Is it possible to pull in the columns based on an iterative basis? Like using the nth value? Use Case: want to unify 90% of a pref. center across all BUs (26) but allow for BUs to have their own ...
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1answer
260 views

Smart Capture Form - primary key identifier [closed]

we have a workshop at which we'd like to ask the participants to evaluate the quality of the workshop using the SmartCapture form on a cloud page. We have already created the form-related data ...
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1answer
278 views

Retrieve subscriber status changes via API

I need to get the information about subscriber status change using SFMC API. Is there an API call that can get current status of subscriber along with the date on which the status was last modified? ...
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1answer
200 views

Script to Add report in Email from FTP

As a last step in Automation, I want to send email and attach file from FTP. How can we achieve this. Thanks
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1answer
59 views

Fields from Salesforce Object not available in Marketing Cloud Import Activity. we can do using data stream, i need steps

Currently iam facing same issue. Using data stream we can achive mentioned by eliot harper. but iam unable to access that link.please provide steps how we can import using data stream.
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1answer
100 views

Getting Top X % based on total spend

What do you think is the best way to extract from a Marketing CLoud Data Extension the top 10 Percentage of customers based on total spend (CustTotalSpend). The bottom 15 percentage also based on ...
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1answer
73 views

Using AMPScript to Output an event location based on a Event DE

I have a master DE that has all my marketing database, within this DE each person has preferred store. We are running a series of event based on their preferred store I have almost no experience ...
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2answers
103 views

RSS Feed-based emails not working

we implemented a RSSFeed Newsletter for our magazine. It was working without problem since today when we start to got errors message during the call data. I tried to figure out which kind of problem ...
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1answer
101 views

Custom channel integration

We want to integrate a custom channel (Custom developed community) that can be triggered from automation studio / journey builder. Content Builder templates should be used to send the actual content ...
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1answer
149 views

SOAP Create SQL Activity Error

Hello, I successfully created a query activity via SOAP API but upon running that query I receive an error, see below: --- inner exception 1--- System.Data.SqlClient.SqlException: Error[0]: -- ...
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1answer
185 views

Partial/nonexact matches with LookupRows function

THE PROBLEM: LookupRows appears to be making partial matches of the third parameter (value used to match rows to return) and therefore returning the incorrect value. BACKGROUND: Because of different ...
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1answer
261 views

Filtering for dates in a lookup call via AMPScript

we need a date filtered rowset from a data extension in an user's email via AMPScript but the lookup function does not include a filter option. The rowset we want to retrieve shall have a greater (...
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votes
1answer
779 views

Redirect to external landing page from SF microsite

I was wondering if it's possible to redirect customers to an external landing page after clicking on a submit button? so for example after opting in via clicking on a submit button redirect them to ...
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1answer
112 views

BCC trackers Clients Marketing CLoud

Hello Everyone is there a way that we can track BCC in Marketing cloud I need this for the tracking of the clients part
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1answer
925 views

Marketing Cloud Email Openers and Non Email openers

I want to create a 2 new list from existing data extension of the people who has opened the email and not opened the emails of the journey email which I have sent recently. Can you please help. ...
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1answer
190 views

FTP upload triggering email send, how are the emails then sent? 1 Bulk send or 1 by 1 as each line of the file is processed?

We are wondering if we use a "file drop trigger" to trigger an automation in the SFMC, when that file is uploaded to the ftp will the resulting email sends go out in one large bulk send in a matter of ...
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votes
1answer
284 views

Return only the first three words which are separate by a comma using Ampscript [closed]

I have a variable that contains "aaa,bbb,cccc ddd,eee". And I would like to return only the first 3 words separate by ','. In this example, it should return "aaa,bbb,cccc ddd". How can I achieve ...
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2answers
41 views

Need to send an email to customers in a journey with specified intervals of time in marketing cloud

Need to send an email to customers in a journey with specified intervals of time in marketing cloud. Here if a journey is activated and emails are triggered and it has a wait time of 15 days for the ...
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1answer
191 views

How to solve Authentication error?

Error Code: {"documentation":"https://code.docs.exacttarget.com/rest/errors/400","errorcode":0,"message":"Bad Request"} I am going to get the access token from Salesforce account for that ...
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2answers
2k views

AMPSCRIPT IF Statement Evaluation

Update: I tried as suggested and made a couple changes: SET Debug = 0 in each of the Source = "source1/2" statements (I believe that was your intention, otherwise Debug never = 0, and the lower IF ...
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votes
1answer
789 views

Join 3 Data Extensions

I have 3 Data Extensions (Data Tables) Subscription CustomerInfo Survey All three tables have CustomerId as field. Below is my Criteria: Check for B13 or B26 in Benfitids of Subscripton ...
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1answer
551 views

AMPScript in Subject Line Comes Up Empty

I have an email with some AMPScript in to to populate a section with the contents of a RSS feed. I wanted the subject line to automatically list the top article in the RSS feed. I added the ...
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1answer
200 views

I am getting an error, how to resolve it?

I am getting an error on my signup page: The Data Extension name for a LookupRows function call is invalid. A Data Extension of this name does not exist. Data Extension Name: LinksByBrand Function ...
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1answer
318 views

90-Day Non Engaged Query

I am trying to create a query based on people who have not opened an email in the past 90 days. The Error Being Received: A problem occurred creating your query definition. Please contact ...
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1answer
473 views

Query: Building a Group based on Date Email Added/Created

I'm looking to build a list segment based on people who joined my list in the past 30 days. However, when I try to check the syntax on the query below, ExactTarget gives me the following error message:...
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1answer
130 views

Journey Builder, Sending first journey, how is the journey initiated?

NEW SFMC user, First Journey: Is the journey kicked off once it is activated and the associated emails are sent? My Entry Event is a one time email. There is no trigger, just a few follow up emails ...
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1answer
742 views

Is there a good video showing how to use SoapUI with SalesForce/ExactTarget APIs?

Anyone that has successfully used SoapUI (free version) to make and debug SOAP requests to ExactTarget endpoints? I will gladly buy you lunch if you can show me how this is done. If I understand the ...
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1answer
46 views

How to Hide System Footer with Reference Content or ContentBlockByName

I am hiding the system footer by having a code snippet with the following: <script runat="server" language="ampscript">   SET @flag = "1"   IF @flag == "0&...
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2answers
114 views

SQL - GETDATE() not working

I have two queries for identifying customers for promotion. The first target is composed of customers who did their last purchase more than 30 days from the current date and the WHERE clause works ...
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1answer
215 views

Advantages & Disadvantages of Using 'Salesforce Data' vs 'Data Extension' for Journey entry source

I'm struggling to understand the use cases for these two entry source types. Why not just always use Data Extensions? Is there a huge latency difference between the two? I've read people recommending ...