Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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2answers
3k views

Request was made to the incorrect endpoint

I added a refernce of ParenerAPI in my projects. and calling SoapClient by passing its user name and password. But I am getting an error " Request was made to the incorrect endpoint." Is there any ...
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2answers
2k views

How to determine if a number is even or odd with AMPScript?

I have a global variable called @Count. I also have a for loop that increases the @Count by 1 each time I cycle through the loop. Is there a way for me to detect with AMPScript whether @Count is an ...
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1answer
3k views

How to identify the default sender IP address?

In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
7
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1answer
2k views

Contact Unsubscribed - where do they go?

I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing). However, I'm wondering if this ...
7
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2answers
6k views

Sending a triggered send to multiple To/CC/BCC recipients via the API

I'm working on a console application that uses the ExactTarget API to send out emails. I'm trying to add a CC to the emails but for some reason I can't get it to work. I am basically creating the ...
7
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1answer
6k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
7
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1answer
442 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
7
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1answer
326 views

FTPES and ExactTarget File Exports

We are setting up a new vsftpd server to use FTPES. We setup a file location in ExactTarget specifying this new FTPS location. When we try to run a job to send files from ET to our FTP server it will ...
7
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1answer
535 views

Dynamic html mail process through single list

I want to sent a mail through single list every week.html mail and text mail both. It is possible to create one list like "12548" and add the different user like "abc@gmail.com","xys@yahoo.com", .... ...
7
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1answer
194 views

Contacts ejected from Journeys when emails fail to send

I've observed a new behavior for emails sent from Journeys. In previous releases of Journey Builder, if an email failed to Send to a Contact, then the Contact would just keep on progressing through ...
7
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2answers
969 views

Is there a way to identify all the places a Content Block is used?

I'm trying to identify all the places a Content Block is used. The goal is to be able to reference what will be affected if a Content Block is modified. I've looked a the Asset in the REST API, but I ...
7
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1answer
510 views

SMS not received : messageContact REST API method

I'm trying to send an SMS from Marketing Cloud using the messageContact REST API. Here is my request : POST https://www.exacttargetapis.com/sms/v1/messageContact/Mzo3OXXX/send Content-Type ...
7
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1answer
143 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
7
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1answer
503 views

Unable to update email activity in Active journey

After the recent SFMC release, we are facing an issue. We are unable to update email activity on an active journey. The email personalization and email are working fine. No issues. I am just ...
7
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2answers
2k views

Zip data extract and push to an external FTP

I am needing to zip and push data extension extract files to an external ftp. I recently enabled the 'zip' extract type in the account, which allowed me to zip files stored on the marketing cloud FTP ...
7
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1answer
347 views

Is it possible to execute post exit criteria action in Marketing Cloud Journey?

I am using Salesforce data as an Entry Audience of the journey in Marketing Cloud. I have defined exit criteria in the journey to remove the subscriber from the journey after the value of a checkbox ...
7
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4answers
251 views

Scalable Journeys in Marketing cloud with different templates

Is there any scalable way of designing a journey in Marketing Cloud which: Sends a different email (the template) depending on the current data data? i.e. a contact picklist value with 25 possible ...
7
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1answer
843 views

What's the maximum amount of data extension I can bulk-upsert via REST Api?

I am using the REST Api (POST /dataevents/key:{key}/rowset) https://code.exacttarget.com/apis-sdks/rest-api/v1/hub/data-events/postDataExtensionRowsetByKey.html in order to update/insert(upsert) a ...
7
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2answers
2k views

Retrieving data extension used to filter e-mail send

I'm new to ExactTarget, and I'm having some hard time to do something that should be simple. We direct our e-mails using a list of All Subscribers, and filter then using data extensions. When I go on ...
7
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1answer
1k views

Why does ExactTarget not find a subscriber in job when creating a custom unsubscribe for Salesforce integration?

I have a custom preference center for a client with an ExactTarget account integrated with Salesforce. I have tried a couple of methods for unsubscribing a record through ampscript including the one ...
7
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0answers
524 views

Calling Marketing Cloud REST API via webhook

I'm trying to work out a means of calling Salesforce Marketing Cloud's REST API via a third party webhook to write to a data extension. The issue I'm having involves refreshing the oauth token. We've ...
7
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0answers
341 views

SFMC REST API - Cloud Pages & Collections

I've successfully used the available REST API in order to create various assets in Marketing Cloud, like HTML Emails, Templates, and Landing Pages. The email assets are visible under the appropriate ...
7
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1answer
1k views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
7
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1answer
423 views

API Call in Managed Package behaving differently in Scheduled Apex

I have a Scheduled Apex job, 'scheduleUnsub,' which calls a class 'resubscribeCall,' which runs some code including a method in a Managed Package (ExactTarget) which makes an API call to ExactTarget. ...
6
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2answers
5k views

Data extension values in the "Update Contact" activity in Journey Builder

I'm looking for a way to use fields from a data extension (that is the entry source for a journey) in the "Update Contact" activity. I want to create a sort of log in a different data extension. Let'...
6
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3answers
1k views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
6
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2answers
14k views

Dynamic sender profile with AmpScript

My Client is sending to 40 different countries a unique, localized and highly personalized email. They want to have a different sender profile depending on the contact country code, including a ...
6
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1answer
1k views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
6
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3answers
991 views

Custom Content Block

I'm developing a custom content block component that will be used in multiple Business Units but share a single server. I need to be able to identify which Business Unit/Installed Package is making ...
6
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2answers
1k views

Marketing Cloud Connector not syncing preferences

I have Marketing Cloud connector setup on an org however the connection doesn't work both ways for the marketing opt in status. When a subscriber opts out via the Preference Centre, their status is ...
6
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2answers
3k views

Issue with using ContactID as subscriber key in Marketing Cloud

We have set up our Sales Cloud - Marketing Cloud integration where Contact ID is used as the subscriber key. What we've noticed is when we have contact ID as the subscriber relationship on our ...
6
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1answer
4k views

How are Contacts in Marketing Cloud counted? [duplicate]

Salesforce bills Marketing Cloud on total number of Contacts within the system. I'd like to know what exactly is used to count these? Is this the Email Studio > All Subscribers list or the Contact ...
6
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1answer
3k views

Query for Emails sent in the past month, unsubscribes opens, clicks for each

Ok this seems like it should be a fairly simple query, but I'm not getting anywhere. What makes it worse is that all the data is stored in several tables. I basically need to recreate the monthly ...
6
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2answers
4k views

Contacts vs Subscribers in Marketing Cloud

I am really confused between Contacts and Subscribers in SFMC. I know subscribers is used for emailing. What do we use 'Contacts' for ? Are these 2 separate technical records? Please advise
6
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2answers
10k views

How To Display Values from a Data Extension with AMPScript

OK. So I have read all of the documentation, and tried this on my own, but this is all still coming up Japanese to me. I need help writing the code I need to bring data in from an extension to create ...
6
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1answer
765 views

Clarification - AttributeValue with CloudPagesURL

So... let's come to a topic i do not seem to fully understand: The function AttributeValue, especially in combination with the cloudpagesurl function. I will present three scenarios, two are working ...
6
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1answer
675 views

REST API call to remove contacts from a journey

I am trying to remove contacts from a journey using REST API call but keep getting the 202 response with errors. Not sure if I am using the wrong definition key, or if there is a mistake somewhere ...
6
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2answers
1k views

SFMC - Journey Builder - custom activity

I have written a custom activity to extract data from my DE and send sms through a third party sms vendor. Here is the snippet from config.json "arguments": { "execute": { "inArguments": [...
6
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1answer
5k views

AmpScript to select Right or Left characters from a string

Is there an AmpScript function that can be used in an equivalent manner to sql left, right and mid functions? Thanks, Mark
6
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1answer
2k views

Issue with REST API URL containing a plus sign

We are having an issue with our primaryKeys (email address) containing the plus (+) sign. Here is some example code from a node-fuel implementation for reference: fuel({ method: 'PUT', url: '...
6
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3answers
5k views

ExactTarget Web Service API & Node.js

I am trying to consume ExactTarget Web Service API from node.js using node-soap. With other webservices, I instantiate a client with the WSDL var soap = require('soap'); var url = "http://www....
6
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4answers
4k views

Adding data to a data extension with REST API lead to a 500 error

I am trying to add data to a data extension using the Exact Target REST API. In the following image the data extension configuration is shown: Using the form in https://code.exacttarget.com/api/fuel-...
6
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1answer
362 views

Caching HTTP Get calls in SFMC for emails

I've got a email which does a HTTP Get call using SSJS Platform.Function.HTTPGet, results return JSON and I can parse it successfully. Would the calls get cached or would a Get call happen per ...
6
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1answer
1k views

Create or update Automation with Marketing Cloud REST API new endpoint

there is an endpoint to retrieve automation using Rest API with OAuth2 token and GET method: https://{{tenant}}.rest.marketingcloudapis.com/automation/v1/automations/{{id}} In the response you will ...
6
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2answers
5k views

ExactTarget File Move

I have to move a csv file from the ftp import directory to a archive directory after it's done performing the import activity. How can we achieve this within ExactTarget?
6
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2answers
2k views

Retrieving All column names from a DataExtension

I am retrieving data from a data extension using RetrieveRequest. Following is a snippet of my approach: RetrieveRequest retrieveRequest = new RetrieveRequest(); retrieveRequest.setObjectType(...
6
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1answer
752 views

Automate Content Builder Asset Creation

Long time listener, first time caller. I have been trying to get some repetitive tasks automated in order to make some lives easier and I have run up against a bit of a wall. FuelSDK doesn't have any ...
6
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2answers
2k views

Limit number of emails sent to user (max email policy / frequency capping)

I'm wondering if there is a way in ExactTarget/Salesforce Marketing Cloud to limit the number of emails sent to a user in a specific period of time. For example, I would like to send no more than 3 ...
6
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1answer
3k views

How to embed a salesforce marketing cloud microsite in 3rd party website page?

QUESTION: I have a microsite (web page) with some fields on it that I am submitting / saving in a data extension. With the help of triggered send, I am sending an email to the user that is being added ...
6
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1answer
1k views

How does Guide Template Language parse a straight JSON array?

I'm learning Guide, and I've been able to parse an array of objects... AmpScript: set @json = '[{"voucher":"123456789"}, {"voucher":"234567890"}]' Guide: {{.dataobject JsonVar type=variable ...