Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

2,821 questions with no upvoted or accepted answers
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1answer
119 views

Google Chart APIs

I Want to display graphs based on status like- Active,Bounce,Held, Unsubscribe and Date wise graph on sent, open status and then displaying breakup of subscribers count in Map. In Other words, ...
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97 views

Python Fuel-SDK with oAuth2.0

Has anyone used the Fuel-SDK, after the API endpoints have changed? I am using the Python library, made changes to the endpoint and was able to generate the token. When I am trying to do anything it ...
2
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1answer
443 views

Mobile Connect Auto Reply on STOP Keyword

I am trying to get our Mobile Connect account to send a response message back to a user who replies to an SMS with the STOP keyword. Currently when I reply STOP to a message I can see that my status ...
2
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0answers
73 views

Engagement Split not treating Clicks correctly

Why would Engagement Split in my journey treat clicks on 'Update Profile' link as successful ? I have 2 links in my email (both have aliases) - update Profile - download PDF link from the ...
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0answers
423 views

Set GTL output in AMPSCRIPT variables

hope that someone can help me here: I'm trying to retrieve a simple result from a POST api call into ampscript variables. The cloudpage does show the variables as GTL, but when I try to display them ...
2
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1answer
313 views

Einstein Split in Journey Builder Error

I am trying to use Journey Builder to apply an Einstein Persona Split to my Journey Builder audience. This is a recurring email campaign that has been set up to be started from a triggered Automation. ...
2
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1answer
308 views

Re-Subscribing the user for the Mobile Connect

Right now the user has opted out by sending the "STOP" keyword to the Long code. If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect? I found ...
2
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0answers
412 views

Marketing Cloud SQL ORDER BY not working

I am at the Parent Enterprise Level and trying to sort the SubscriberKey column from the All Subscribers List into a Target Data Extension: All_Subscribers_DE. The columns are populated but the ORDER ...
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0answers
110 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
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0answers
134 views

GTL Json data looping

I have a GTL code that loops through my JSON code. In the JSON string i have several order data but in each array there is the same adress information like so: [{ "name":"This is a name", "sku":"8547"...
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0answers
63 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
2
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0answers
261 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
2
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0answers
145 views

Left Join query

I'm trying to left join a table in Marketing Cloud Automation Studio Query. I don't receive any errors but the expected data is not pulling into the data extension. The bolded statements are what are ...
2
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1answer
95 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
2
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1answer
373 views

Marketing Cloud Conversion Tracking Pixel Issue

I was wondering if anyone could help. We've stored the link variables in a cookie and are passing them through with the following link (below) in the pixel on checkout complete. But, it appears none ...
2
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0answers
53 views

Triggered Email Send Sends Email Twice

I have a Cloudpage that takes a value, processes some logic and sends an email. Unfortunately, it sends two emails when it should send one. %%[ VAR @sfid, @contactId, @centre, @email, @subLanguage, @...
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0answers
37 views

Register symbol and parenthesis causing error in outlook

when using a sender profile with "xyz® (abc) communications" for the from name, the part in parenthesis is being kicked out when sent to outlook so i just have "xyz® communications" I have tried ...
2
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0answers
171 views

Any possible way to set LINK ALIAS for regular Link Tracking (i.e., not Web Analytics Connector)

I've done my digging here, but can't get a solution. I'd like to set a LINK ALIAS via AMPscript, but I always see my AMPscript in Link Tracking (image attached). I tried CONCAT with no luck. I tried ...
2
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1answer
61 views

Reactivating held users to active via import not working?

I am trying to do a mass import to update held users in our system per these instructions: https://help.salesforce.com/articleView?id=000268698&type=1 While I can change users to "unsubscribed" (...
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0answers
96 views

Error while creating Journey through REST API JSON

I am using the following REST endpoint to create a journey https://www.exacttargetapis.com/interaction/v1/interactions This journey has multiple email sends and wait times.I have retrieved the JSON ...
2
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1answer
185 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
2
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0answers
269 views

Integration in Website / website personalization

As a webportal we are already using Marketing Cloud heavily for email/sms and push notifications. We are currently working on the personalization of our portal for registered customers. In the ...
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0answers
126 views

Understanding Mobile Subscriptions Data View

I am trying to get a better understanding of the data being stored in the _MobileSubscriptions view in terms of how it relates to SMS shortcode/keyword subscriptions. Specifically, is there a row ...
2
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0answers
408 views

Getting Error while trying to trigger API event in Journey From Landing pages using ssjs?

I'm working creating a trigger API event in Journey builder from landing pages. I am currently able to get the accessToken using clientId & clientSecret, but then I tried to pass subscriberkey &...
2
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1answer
34 views

How to show SmartCapture form on CloudPage only if value from sendable DE is false

The sendable data extension has a boolean field, I'd like to show the SmartCapture form only if the value is false. When trying to Schedule/Publish the page, the preview doesn't load. %%[ var @...
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0answers
303 views

SFMC SQL Query to retrieve contacts that have not clicked any email sent in the last 6 months?

Can someone validate the following query for me? I am trying to retrieve all subscribers that were sent an email in the last 6 months and have not clicked any? SELECT distinct s.SubscriberID ...
2
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0answers
91 views

How do I change social sharing icon in marketing cloud used in mailer?

There is a standard block of social share in marketing cloud. I want to change a particular icon (for example instagram icon, existing one is old one). Please let me know how do I change this ?
2
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0answers
151 views

AMPScript Function UpdateSingleSalesforceObject Failure returning e500 instead of 0

I am working on a custom email preferences page and trying to handle a failure when AMPScript is attempting to update a salesforce record. The documentation states that failure will return a value of ...
2
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0answers
503 views

Collect Tracking Code Security

Question about Personalization Builder - Collect Tracking Security: When users go on a webpage with collect tracking code implemented, they send an invisible tracking pixel via the basic javascript ...
2
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0answers
436 views

How to setup SSJS to create data extension from existing template?

My audience data extension has hidden data types, such as LongNumber and Decimal (set to more than 18 digits for example 20.15), these are fields that were appended from the audience attributes. Via ...
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0answers
78 views

Passing a PartnerProperties parameter when starting a FileTransferActivity object via SSJS

Within the Salesforce Marketing Cloud, I am attempting to run a series of Data Extract & File Transfer activities sequentially, all with a different filename (ex myFile_2018-01-01.csv, myFile_2018-...
2
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0answers
250 views

REST API - Retrieve Data Extension through Campaign

I am trying to use the REST API to find a Data Extension External Key through the Campaign ID that is associated with the Data Extension. When running the call: https://www.exacttargetapis.com/hub/v1/...
2
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1answer
511 views

Not Opened Measure not returning records

I want to use Measures to return Subscribers that did not open a specific email. I sent the email to 4 Subscribers and one of the Subscribers opened the email. I can see this in the tracking view: ...
2
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0answers
119 views

Send Throttling + Wait Activities in Automation Studio

I'm creating an automation that has user-initiated sends and wait activities. After the first user-initiated send at 9am, there is a wait activity for 24 hours, then another user-initiated send, then ...
2
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0answers
471 views

Marketing Cloud Ampscript Lookup variable

UPDATEI found the problem. - entrysource Journey = salesforce data event (which automatically creates 2 Example DataExtension with headers = service cloud fields) - from this journey I send the ...
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0answers
55 views

JourneyBuilder Custom Activity Notify Payload - DataExtension record Information?

I have an Installed Package with a Journey Builder Activity. Upon notify of a Contact entering this Activity in a Journey, I am able to receive Contact.Id, Contact.Key, and Contact.Default.Email as ...
2
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1answer
439 views

Journey Builder deduplication

When you are in email studio and send an email you have the possibility to deduplicate subscribers based on their email address in the sending dataextension(s). In Journey builder you do not have ...
2
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0answers
416 views

Decision Split Not Working (The Way I Want It To) - Journey Builder

I am using a decision split to route leads down different paths in a journey. I cannot get the attributes in the decision split to pull the list of options from Salesforce. e.g. I have an attribute ...
2
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0answers
187 views

Unsubscribe SMS through Journey

We need to allow people to unsubscribe from an SMS that is sent through Journey Builder. We bring them to a Cloud Page where they confirm they want to unsubscribe. We also need to unsubscribe them ...
2
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0answers
749 views

Joining Enterprise Attribute Data View and Business Unit List Subscribers Data View

I need to query subscriber profile attributes, which are only available at the parent Enterprise level EnterpriseAttribute Data View, together with the subscriber’s Status in the child Business Unit ...
2
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0answers
76 views

SFMC Tracking of multiple emails for same contact

Our architecture requires a contact having multiple emails in salesforce so we created custom email fields on Contact object to capture this and the contacts are synced to SFMC using Contact Builder. ...
2
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1answer
605 views

How do you track clicks in Cloudpages?

I have created cloudpages with smart capture forms. When looking in the "activities" clicks and smartcapture conversions don't seem to be tracking. Is there something I'm missing?
2
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0answers
230 views

How to automate Journey for new subs - Data Extension Entry Source (Check once per day)

In journey builder, I'm trying to best understand the Data Extension "entry source" as a way to automate a Welcome Journey for new subscribers. I've created a DE where new subscribers will manually ...
2
votes
1answer
651 views

Add tracking Parameter in front of every link

I have a question about custom link tagging. I understand, that it is possible with WAC (http://help.exacttarget.com/en/documentation/integrated_products__crm_and_web_analytic_solutions/...
2
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0answers
184 views

Syncing campaign members to data extensions

I have a Salesforce campaign with 8000 records. My Marketing cloud connector is in place, but I can only see 1100 records in my designated data extension. Can someone tell me what I am doing wrong?
2
votes
1answer
72 views

Pro/Con for Salesforce Send (Report vs Campaign)

Are there any Pro/Con for Salesforce Sends using Marketing Cloud Connect between Reports and Campaigns? Why would you send to a Report versus send to a Campaign?
2
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0answers
50 views

Marketing Cloud measure doesn't capture data from sends prior to the last

Using an automation, I send an email every 4 days. I wrote a measure to capture who clicked on a particular link; to do so I used Click as the Event Source and set conditions on the name of the link ...
2
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0answers
376 views

Is it possible to have multi-column layout for a smart capture form built using the new Content Builder in Marketing Cloud?

I am using the new Content Builder and all my smart capture fields are currently coming in a single column one after the other. Is there a way to place them side by side or i.e. have a 3 column layout ...
2
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0answers
372 views

Suppressing contacts from Data Extensions where multiple ID's exist?

So our Salesforce database contains over 700k contacts, with about 100k of those being duplicate email addresses with different Salesforce ID's attached. This happens due to injecting in data from ...
2
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1answer
756 views

AMPscript to update a Contact Record in Salesforce

I have a backbone of code where I am passing the subscriber key to a landing page from an email. I want that when a subscriber clicks and is redirected to the page to update 2 records in Salesforce. ...

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