Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

2,823 questions with no upvoted or accepted answers
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539 views

How to Decrypt data in SFMC coming from API call from external system in Encrypted format

If data records are coming to SFMC Data Extension via API calls. And this data is encrypted by external system. I want to decrypt that data and store it in SFMC DE. How can I do it? Also, I am not ...
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125 views

Journey goal based on non-contact record in journey

We need to create a journey based on case records being created in Salesforce Service Cloud (Salesforce data event) where a certain case status is the trigger for the goal event (Cases are available ...
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0answers
63 views

How can I escape this character ► to be shown correctly on ExactTarget?

When I test an email with the character ► using other methods it works ok, but after sending through ExactTarget it gets rendered incorrectly by the most part of mobile email clients. How can I ...
3
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1answer
207 views

How do i set a field to null in journey builder contact interaction

JB supports adding a value to a field, but does not seem to support clearing a value. Does anyone know what to add to field criteria to clear a value? Just entering null does not work. It applies ...
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0answers
364 views

Is it possible to delete contacts in Marketing Cloud that will reduce Distinct Contact Count?

We are trying to reduce our overall Distinct Contact Count in our marketing Cloud org. We can see the Total Population in our business unit (there is just one) it is around 500k, however at Account ...
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0answers
132 views

Accessing ExactTarget A/B test data via REST API?

I'm hoping to access the A/B testing groups from ExactTarget via the REST API, but can't see any way to do this in the API docs. Are the A/B test groups just not exposed via the API? Or are they ...
3
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0answers
348 views

outArguments not appearing correctly in Custom Activity

We are building a custom activity and having issues with using the outArguments where the activity is working 100% and the values are also being correctly processed by the decision split (just did a ...
3
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0answers
631 views

Marketing Cloud - Incorect HTTP Status Code for a Response

I am seeing too many instances of incorrect http status code returned by the REST API response. For example see the test results below: Exampale 1: - In this example I am passing literal 'abc' as a ...
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0answers
604 views

Synchronisation of Foreign Key in Mobile Push and Contact Key in Contact Builder

I am implementing Marketing Cloud MobilePush for one of my clients and I need some clarification regarding the data model of Mobile Push system tables and their relation with the populations. The ...
3
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0answers
391 views

MobileConnnect - customized “From” name & behaviour?

The MobileConnect instance that I work with, is based on a shared shortcode and then when we send texts out, we use a custom from name - and that is fine. Whenever we send an sms, it comes through ...
3
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1answer
432 views

Smart Capture - hidden values and duplicating values

I've created a smart capture form with the following fields: EmailAddress Fname Lname Subscriber Key (hidden) UID (hidden) All these fields are required on the data extension. Is there a way to set ...
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0answers
408 views

Sending marketing cloud mails from Salesforce instantly

We have a unique problem in Sending marketing cloud mails from Salesforce. Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is ...
3
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263 views

Conversion Tracking accumulate

I am working on Conversion Tracking through Marketing Cloud and have been able to populate the report with the data I am looking for except for values that I set as accumulate = false do not appear in ...
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0answers
261 views

Using Zapier Activity within Journey Builder

I´m triying to create a Zapier's custom activity within Journey Builder, but I´m having problems to show it in SFMC, pulling me the followin error: "One or more custom activities failed to load. ...
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0answers
464 views

Combined report for multiple business units

I've got a Salesforce instance that has a few dozen business units within it. Is there any way to generate some of the more basic reports (email sends, email sends by user) that would aggregate ...
3
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1answer
141 views

Why are deleted Emails retrieved with the rest? Is there a way to filter them off?

So, I'm doing a retrieve for all the Emails from our account, but the result also retrieves contents that were previously deleted. Does anyone know of a Email Object Property that I can use to filter ...
3
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3answers
2k views

What are the other options to sync unsubscribe from marketing cloud with Salesforce other then connector?

I am sending emails to my salesforce contacts using marketing cloud. For this I import contact in SFMC and then send the email. Now when a contact clicks unsubscribe I want to set the Email opt out ...
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0answers
112 views

Un-Escaped HTML for Variables in Guide Template Language Not Working

We have HTML templates in ExactTarget that use variables passed in via the REST API. The variable contains text with HTML entities. I read the following documentation for the Guide Template Language....
3
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1answer
288 views

Marketing Cloud SQL Injection?

I had a question come up that seemed a bit ridiculous at first, but has got me wondering. Is it possible to run any sort of script or SQL injection equivalency on forms that are configured to direct ...
3
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1answer
358 views

How to get conversions within an email send (ExactTarget)

I'm looking to implement an api call, to query conversions per sent email (Send). Here is what I found so far: ExactTarget API can be queried via SOAP API, TriggeredSendSummary contains Conversions /...
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2answers
755 views

Retrieve email object from folder via soap API

I am trying to access email objects defined within a folder using the soap API but I get an empty response. I have tried using a simple filter on the CategoryID with no success. Has anyone ...
3
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1answer
171 views

Issue while firing an event using ContactEvents method in Journey builder

I am trying a simple example of firing an event using Rest API in journey builder.Followed exactly the same steps as were mentioned in the link below. https://github.com/mattcam/Salesforce-Marketing-...
3
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1answer
885 views

How to start and check status of automation instance via SOAP API?

The online docs provide sufficient guidance on starting an automation instance, however I've been unable to locate any specifics on how to check the status of a specific automation instance. Here's an ...
3
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1answer
180 views

REST API: Customize recipient name when using messageDefinitionSends

I'm attempting to send messages using the REST endpoint: https://www.exacttargetapis.com/messaging/v1/messageDefinitionSends/key:[my_send_key]/send I've set a "Name" property of the "To" element: { ...
3
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2answers
3k views

Server-side JavaScript and JSON

I would like to extract the data from a Data Extension column and parse it as JSON and use the data as attributes in an email. How would I go about doing this? Is there a combination of AMPScript ...
3
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1answer
521 views

Tracking email delivery using API

Once we send email using REST API https://www.exacttargetapis.com/messaging/v1/messageDefinitionSends/0df05557-9253-41c3-bdc0-29d90612fa31/send?access_token=.....; a. do we get token id? b. how do we ...
3
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1answer
284 views

ExactTarget error during mail sending using Fuel API

Hi I'm using this code for sending email but getting error at this line: PostReturn postESDLResponse = postESDL.Post(); in this: public static bool CreateEmailDefinition(string emailKey, int ListId)...
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0answers
667 views

Updating unsubscribe date using import activity

When creating an import activity to update the Subscriber table, there is no option to update the unsubscribe date. You can only update Email Address (required), DONOTUSE, Status, HTML Email, ...
3
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0answers
687 views

Valid email string decrypted with AMPscript DecryptSymmetric() returns false for isValidEmail()

I have the following ampscript above a landing page unsubscribe form. It appears as though the EncryptSymmetric from the test email and DecryptSymmetric on the landing page are working as expected, ...
3
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1answer
537 views

ExactTarget - Salesforce Integration: Adding the report or Campaign to the 'Individual Email Results' record in Salesforce

I am asking the following on behalf a client. A features in a system requires the ‘Campaign’ and ‘Report’ field to be completed on the Individual Email Result (and for that matter on the ‘Email ...
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0answers
3k views

Adding SSJS Script Activity to ExactTarget Automation Studio

we need to do the following and I'm rather lost of where to begin, so I was hoping someone could point me in the right direction. We need to create an SSJS Script Activity to Automation Studio (this ...
3
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1answer
2k views

Can't see my “Triggered Send” Data Extension when creating a Triggered Send

I am trying to create a Triggered Send in the GUI. But under Subscriber Management >> "Triggered Send" Data Extensions the Data Extension I created does not appear in the list. I'm mimicking a ...
3
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1answer
601 views

FuelUX datagrid filtering

I just used datagrid FuelUX with a couple of select for filtering but, i got the follow problem: When i perform then click event btnShow's i initialized the properties DataSourceGrid's and i send a ...
3
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0answers
354 views

ExactTarget Fuel API

When I run the code below, which is provided in the .NET Fuel SDK example code, I get a post status of false and code of 200. The message is blank. Why is this not working??? ET_Client myclient = ...
3
votes
1answer
1k views

Creating custom MIME contents in emails

I would like to include a new MIME section in a triggered send email in addition to the HTML and text ones. I want to include ICS data in my emails and would like to do it as a part in a MIME email. ...
3
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0answers
291 views

FuelSDK-Python: Creating and performing an EmailSendDefinition?

I'm trying to send an Email to a List using the Python FuelSDK. Since I also have to control the FromAddress, the documentation seemed to indicate that I needed a EmailSendDefinition rather than the ...
3
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1answer
1k views

ExactTarget SOAP API not adding record to Data Extension

I'm trying to add a record to an existing Data Extension using the SOAP API. I'm using the cURL command: curl -XPOST -H "Content-type: text/xml; charset=utf-8" -H "SOAPAction: Update" -d @create.xml ...
3
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1answer
2k views

Triggered Send using REST API with Data Extension

I would like to substitute some variables in my email template using SFMC's REST API. For example, in my email: %%[Substitute_var1]%% When I call it through REST, how it's possible to substitute ...
3
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3answers
553 views

How can I change an URL link in a deployed Journey Builder mail?

I have a running Journey Builder campaign, where one mail was already sent to subscribers. I would like to change a link, so the subscribers see the updated link in the already delivered email. In ...
2
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0answers
30 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
2
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0answers
35 views

Marketing Cloud Barcodes

I've got the following code generating a barcode: %%[ set @BarcodeURL = BarCodeURL(@Barcode, "Code128Auto", 100, 50)]%% <p><img src="%%=v(@BarcodeURL)=%%"></p> ...
2
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0answers
29 views

Access permissions for hidden subfolder in Shared Data Extensions

How can I - having the Administrator and Marketing Cloud Administrator roles - find a subfolder in Shared Data Extensions folder if the subfolder has no view rights to any child or parent business ...
2
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0answers
34 views

Marketing Cloud Storage Limit - Best practices

Is there a way to calculate if the storage limit within my Marketing Cloud account (45gb) will be enough for me? I want to be able to store contacts, subscribers, trcking data, Images and emails in ...
2
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0answers
49 views

Connecting multiple MC BUs to the same SF Org whlie using different record collection setting for each BU

We have 3 business units in Marketing Cloud which should be connected to the same Salesforce ORG. Our MC account is already configured with multiple-org enabled. We want each BU to have its own ...
2
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0answers
49 views

Triggered Send Monitoring - Failure to Load to DataExtension

My company has set up our transactional (order confirmation, ship confirmation) emails using triggered sends. We ran into an issue a couple days ago where a field length from the calling application ...
2
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0answers
60 views

SSJS: Function returns value without return

I hope someone can help me to understand the following behaviour: <script runat=server> Platform.Load("Core", "1.1.1"); function test(args) { for (var i = 0; i < args.length;...
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0answers
24 views

Load and View data from SFTP using cloudpage

Is there a way to view data from a file in SFTP in Cloudpage? For eg., when there's an import failure, then an error file gets created and stored in SFTP. As of now, we're importing it into a DE to ...
2
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0answers
169 views

Email Studio - Interactive Email - Data not stored in Data Extension

So, I've setup an interactive email by selecting an cloud page (which has nothing but a thank you message), data extension, created attributes/ columns and then sent a test email. From my gmail, I ...
2
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0answers
18 views

What's the meaning of “Subscribed For Tracking” field in a triggered send?

I am copying a triggered send from env1 to env2 recreating it manually. On env1 I saw that it contains this: Please what is the meaning of it? When this field is assigned to true? Thank you
2
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0answers
144 views

Remove Automatic UTM parameters Marketing Cloud

There are some additional parameters added to my UTM parameters within links I want to get removed like: cm_ven=ExactTarget&cm_cat=%%EmailName_%%&cm_pla=%%ListName%%&cm_ite=%%LinkName%%&...

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