Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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votes
3answers
3k views

Server-side JavaScript and JSON

I would like to extract the data from a Data Extension column and parse it as JSON and use the data as attributes in an email. How would I go about doing this? Is there a combination of AMPScript ...
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0answers
462 views

Override PartnerAPI ClassLoader

We have exported as Runnable JAR (Extract required libriries into generated JAR option) our proyect (which has dependecies the fuelsdk and axis). So, there are some classes which read properties ...
4
votes
1answer
900 views

Display a count of records within 15 miles of a subscriber ZIP code

I have an ExactTarget question. I have a data extension of _subscribers. One of the fields is their zip_code I have another data extension of _widgets which includes the widgets' zip_code1 I also ...
4
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0answers
532 views

Using Salesforce Landing page checkbox values to populate a SFDC field

I have an ExactTarget Landing Page form that is currently inserting a Lead into SFDC when submitted. The form has 3 checkbox options that (if possible) I'm trying to concatenate and insert into the '...
4
votes
1answer
237 views

How to Tie OpenEvent/ClickEvent to a particular email a subscriber actioned?

I'm looking for some assistance on how to tie an OpenEvent or ClickEvent in Fuel SDK to the actual email that they took that action on. I can pull back OpenEvent's and ClickEvent's just fine, but ...
3
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0answers
46 views

Facebook Messenger Integration With Marketing cloud

Am trying to Integrate Salesforce Marketing cloud with Facebook Messenger with REST API as provided by the Salesforce help doc /ott/v1/send. Am getting proper response from the Postman but not getting ...
3
votes
1answer
148 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
3
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0answers
41 views

Marketing Cloud Installed Package JWT

We have a package ready to be published on app exchange and wondering if the JWT secret of the package will change for the users installing our package. The JWT is hard coded in our Package.json and ...
3
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0answers
258 views

Do we need multiple shortcodes to handle multiple brands and multiple programs?

Tried my best utilzing online resources to learn and understand but couldn't get some definitive approach to proceed further. Can someone please shed some advice on this scenario ot decide on one or ...
3
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1answer
30 views

What can cause disagreements in Marketing Cloud between Send email and Update records?

We have this scenario: we've sent 1818 emails to a 1818 campaign members... but, only 1516 are updated in the next action. The second action only has a few updated fields with normal values: Do you ...
3
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0answers
55 views

How to start and stop campaigns in Marketing Cloud?

The documentation https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/campaign.htm mentions that a campaign can be started and stopped via SOAP APIs. Where can we find ...
3
votes
1answer
125 views

What are my custom reply-to addresses not used in MC?

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
3
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0answers
54 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
3
votes
1answer
141 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
3
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0answers
74 views

Programatically access/notify on Failed Salesforce Send Emails from Marketing Cloud

My organization has had some problems in Marketing Cloud with scheduled Salesforce Send Emails failing (due to issues such as Sales Cloud reports used as audiences timing out). While we're working to ...
3
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0answers
580 views

SSJS WSProxy: Unable to retrieve security descriptor for this frame

I am trying to get a list of MobileConnect Keywords and their associated IDs using WSProxy. I have created a CloudPage Code Resource (JSON) and written the following script: <script runat="server"...
3
votes
1answer
98 views

Print reason for SQL query failing in SSJS

I built a Microsite which staff can you use to run one-off queries without having to create an activity and then run it or place it in an automation. It works great but is very basic - when you click ...
3
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0answers
67 views

Marketing Cloud API - Contact Delete Request's status enum

I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm) However I could not found any documents regarding the status ...
3
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0answers
134 views

DoNotTrack field update for new contacts in All Subscribers List

I have a following issue: I have Marketing Cloud account with several Business Units. In some Business Units I should disable tracking of customers behaviour (due to GDPR restrictions), in other ...
3
votes
0answers
52 views

Background on Send Events?

We trigger a custom Activity in a Journey based on a data extension, see setup on image below. For each data extension there is a campaign trigger sent to our API/customActivity App then. Since the ...
3
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0answers
152 views

How to control processing of AMPScript using execution context: Name

According to the documentation and The AMPScript Guide, it should be possible to control whether code in an AMPScript Block is interpreted by using a name for the script block. I am aware of the ...
3
votes
2answers
192 views

Custom Journey Builder Flow Control Activity

I would like to build a custom journey builder flow control activity to read directly into Salesforce org with field encryption. This is to bypass the need to bring entry data into marketing cloud. ...
3
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0answers
804 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
3
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0answers
219 views

Update Marketing Cloud Automation tasks with SOAP API returns “OK” response but doens't update

I'm trying to update the AutomationTasks of an automation in Marketing Cloud with the SOAP API. The docs don't indicate whether this is possible (the example SOAP envelope for updating an automation ...
3
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0answers
150 views

Salesforce Sends that are scheduled don't appear in My Tracking until send is complete

The Tracking page in Marketing Cloud usually shows all sends including pending sends so its easy to see whats been sent (or going to be sent). However I have noticed that any Salesforce Sends don't ...
3
votes
1answer
532 views

Need details on the “reason” data found in Tracking Extract NotSent file

I'm researching why several thousand of our subscriber records are not being sent emails. I've confirmed the subscribers do not have an 'unsub' or 'held' status. My next thought was to run a ...
3
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0answers
85 views

Implementation of personalization builder scenarios topviews/topseller/new releases/… unclear

Recently i was asking myself how the scenarios are really implemented by Salesforce. The reason for this is that you will not find any good explanation how the scenarios are implemented, i only found ...
3
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1answer
248 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
3
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0answers
296 views

How to efficiently Retrieve Open Event Details or Bounce Event Details given SubscriberKey?

I am trying to get all tracking data events based on the subscriber key (email). Using the Retrieve Sent Event, Retrieve Open Event, and Retrieve Bounce Event pages as a template, I've written some ...
3
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0answers
689 views

How to send SFMC SMS via external API?

I'm trying to trigger SFMC REST API to send SMS from Postman. Below is the steps: Created a Outbound SMS content in Mobile Connect (with the following properties) Template type: Outbound - API ...
3
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0answers
123 views

AMPscript Attribute from Contact Model

I have searched the documentation with no luck. In an email, I want to use a value that is from an attribute that has been configured through Attribute Groups within the Contact Builder Data ...
3
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0answers
100 views

Reduce queue time for SFMC API requests

When using the Salesforce Marketing Cloud (SFMC) SOAP API, e.g. to run a Query Activity, we notice a task gets created. The task initially has a Status: Queued until Complete. This queue time can be ...
3
votes
1answer
314 views

Automation Studio - Imports old file data or same data into Data extension again in file Drop automation with import activity?

Actually, I created File Drop automation to import data into Data Extension. I dropped different files into the same file location. After the completion of automation flow - it imports data of the ...
3
votes
1answer
144 views

MarketingCloudSDK (5.2.1) iOS: duplicate symbol ___llvm_profile_runtime

I have just integrated the MarketingCloudSDK (5.2.1) via CocoaPods to an iOS app and I am facing a duplicate symbol error. Someone already had the same issue posted to the apple forum: https://...
3
votes
2answers
265 views

Marketing Cloud - Multi-Org & One Click Unsubscribe

I am about to turn on Multi-org in our marketing cloud instance in order to connect to another sales cloud org. Currently in Marketing cloud we use One Click Unsubscribes for our email sends, which ...
3
votes
0answers
54 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
3
votes
0answers
234 views

Mobile Push Logs in Marketing Cloud

Is there a way I can query the push messages sent through MC for a particular subscriber (i.e. via Data Views?) If not, how else have people something like this, I'd want to stay away from using ...
3
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0answers
120 views

Unsubscribe MobilePush Contacts with Automation

I need to unsubscribe multiple Contacts from Push Messages with the help of external attributes. It is to be done within an Automation. The only way I see I can do this is the following: Get ...
3
votes
0answers
79 views

Data Filter - some fields greyed out

Has anyone had issues where some of the fields in a data filter cannot be selected? I've created a data relationship between two data extension. The first DE contains just a few field and has ...
3
votes
0answers
446 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
3
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0answers
372 views

Salesforce Triggered Send Heavily Delayed

We have a triggered send for sending order confirmation emails that we fire over API from our ecommerce platform. The volume isn't huge (2-4k emails per day), but after the triggered send is live for ...
3
votes
0answers
185 views

Posting to a form, query string variable is not being picked up

I'm writing up a landing page in Marketing Cloud. The idea is that, for simplicities sake, the page would be able to re-activate a paused automation. So, here's my dashboard: Each of the "Activate" ...
3
votes
0answers
326 views

Has anyone been able to schedule an automation through SSJS yet?

I was wondering if anyone has been able to schedule an automation with SSJS yet? I tried, and given an existing automation "automation", already created in SSJS, I have the script below: if(...
3
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0answers
364 views

Image absolute path in Content Builder

Do you know if there are any chance to define the image absolute path before uploading an image into Content Builder?
3
votes
1answer
216 views

Reply address appending sender domain

We're having an issue right now with certain users replying to emails (the reply does go through) but their sender email address has changed and appended the send domain to it. It would normally ...
3
votes
1answer
932 views

Marketing Cloud Issue with Sender profile using reply mail management

We understand the email address for the RMM domain is not real but would have thought it would forward messages sent to that email address to the specified email address in the forward section. Issue ...
3
votes
1answer
345 views

Can ClaimRow() be used to generate a unique ID for a Data Extension?

I want to generate a unique ID in a Data Extension each time a record is created via SmartCapture using Cloud Pages. I am trying to use the ClaimRow() function to do this by pulling the unique ID ...
3
votes
0answers
100 views

Pros and Cons of loading content for a welcome stream from a Data Extension

This may get flagged as it's opinion based, but I want to see what the experts think. We are about to build a Welcome Stream and I can do it one of two ways. The first way is to build it all as HTML ...
3
votes
1answer
774 views

Send Relationship Error when creating sendable data extension with SubscriberID

I'm trying to create a sendable data extension, but keep getting the following error: "Error: Subscriber ID must be related to a field with a Number Data Type." The steps I take when creating the ...
3
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0answers
169 views

System Authenticated Redirection - redirecting to login page over and over

I'm trying to set up a 'System Authenticated Redirection' microsite in Marketing Cloud. Even though I'm logged in, it keeps redirecting me to the login page. I enter my details over and over again, ...

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