Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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33 views

Marketing Cloud Installed Package JWT

We have a package ready to be published on app exchange and wondering if the JWT secret of the package will change for the users installing our package. The JWT is hard coded in our Package.json and ...
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144 views

Do we need multiple shortcodes to handle multiple brands and multiple programs?

Tried my best utilzing online resources to learn and understand but couldn't get some definitive approach to proceed further. Can someone please shed some advice on this scenario ot decide on one or ...
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1answer
29 views

What can cause disagreements in Marketing Cloud between Send email and Update records?

We have this scenario: we've sent 1818 emails to a 1818 campaign members... but, only 1516 are updated in the next action. The second action only has a few updated fields with normal values: Do you ...
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43 views

How to start and stop campaigns in Marketing Cloud?

The documentation https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/campaign.htm mentions that a campaign can be started and stopped via SOAP APIs. Where can we find ...
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94 views

How to start with writing extension apps for Marketing Cloud?

I'm an experienced Salesforce developer who build countless AppExchange apps in the last years. But I am absolutely new to Marketing Cloud. I know what it is and how it is used but have no idea on how ...
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70 views

Content Builder images

I now have another issue with the same set of images that I had uploaded initially for this template. I deleted them all because I changed my Setup--> Feature Settings --> Content Builder Settings -->...
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1answer
100 views

What are my custom reply-to addresses not used in MC?

I have created a Sender Profile with custom reply-to name/address fields defined. When doing a send preview you can clearly see the values differ from the From Name/Address fields however when I ...
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43 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
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1answer
110 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
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402 views

SSJS WSProxy: Unable to retrieve security descriptor for this frame

I am trying to get a list of MobileConnect Keywords and their associated IDs using WSProxy. I have created a CloudPage Code Resource (JSON) and written the following script: <script runat="server"...
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1answer
80 views

Print reason for SQL query failing in SSJS

I built a Microsite which staff can you use to run one-off queries without having to create an activity and then run it or place it in an automation. It works great but is very basic - when you click ...
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62 views

Marketing Cloud API - Contact Delete Request's status enum

I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm) However I could not found any documents regarding the status ...
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59 views

DoNotTrack field update for new contacts in All Subscribers List

I have a following issue: I have Marketing Cloud account with several Business Units. In some Business Units I should disable tracking of customers behaviour (due to GDPR restrictions), in other ...
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51 views

Background on Send Events?

We trigger a custom Activity in a Journey based on a data extension, see setup on image below. For each data extension there is a campaign trigger sent to our API/customActivity App then. Since the ...
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122 views

How to control processing of AMPScript using execution context: Name

According to the documentation and The AMPScript Guide, it should be possible to control whether code in an AMPScript Block is interpreted by using a name for the script block. I am aware of the ...
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2answers
156 views

Custom Journey Builder Flow Control Activity

I would like to build a custom journey builder flow control activity to read directly into Salesforce org with field encryption. This is to bypass the need to bring entry data into marketing cloud. ...
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604 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
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2answers
282 views

SFMC: Query Based Data Extension Help

We have a synchronized data extension from Sales Cloud coming into our SFMC instance. In the Opportunities table, it is possible for a single customer to have multiple Opportunities in various stages, ...
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204 views

Update Marketing Cloud Automation tasks with SOAP API returns “OK” response but doens't update

I'm trying to update the AutomationTasks of an automation in Marketing Cloud with the SOAP API. The docs don't indicate whether this is possible (the example SOAP envelope for updating an automation ...
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115 views

Salesforce Sends that are scheduled don't appear in My Tracking until send is complete

The Tracking page in Marketing Cloud usually shows all sends including pending sends so its easy to see whats been sent (or going to be sent). However I have noticed that any Salesforce Sends don't ...
3
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1answer
615 views

Einstein predictive email recommendation(SFMC) on product out of stock when email is clicked?

Here's the scenario on Einstein SFMC Einstein-element is added to email which sell iPhones, customer receive the email and iPhone recommendations in Einstein module - for example iPhone 9 and XS. ...
3
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1answer
350 views

Need details on the “reason” data found in Tracking Extract NotSent file

I'm researching why several thousand of our subscriber records are not being sent emails. I've confirmed the subscribers do not have an 'unsub' or 'held' status. My next thought was to run a ...
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77 views

Implementation of personalization builder scenarios topviews/topseller/new releases/… unclear

Recently i was asking myself how the scenarios are really implemented by Salesforce. The reason for this is that you will not find any good explanation how the scenarios are implemented, i only found ...
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1answer
174 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
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259 views

How to efficiently Retrieve Open Event Details or Bounce Event Details given SubscriberKey?

I am trying to get all tracking data events based on the subscriber key (email). Using the Retrieve Sent Event, Retrieve Open Event, and Retrieve Bounce Event pages as a template, I've written some ...
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514 views

Marketing Cloud collect.js - what counts as an abandoned cart?

We are in the process of implementing collect.js via the Commerce Cloud to Marketing Cloud cartridge connector. We have most of the events working (product views, page views, profiles, etc) and can ...
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585 views

How to send SFMC SMS via external API?

I'm trying to trigger SFMC REST API to send SMS from Postman. Below is the steps: Created a Outbound SMS content in Mobile Connect (with the following properties) Template type: Outbound - API ...
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108 views

AMPscript Attribute from Contact Model

I have searched the documentation with no luck. In an email, I want to use a value that is from an attribute that has been configured through Attribute Groups within the Contact Builder Data ...
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97 views

Reduce queue time for SFMC API requests

When using the Salesforce Marketing Cloud (SFMC) SOAP API, e.g. to run a Query Activity, we notice a task gets created. The task initially has a Status: Queued until Complete. This queue time can be ...
3
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1answer
213 views

Automation Studio - Imports old file data or same data into Data extension again in file Drop automation with import activity?

Actually, I created File Drop automation to import data into Data Extension. I dropped different files into the same file location. After the completion of automation flow - it imports data of the ...
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1answer
135 views

MarketingCloudSDK (5.2.1) iOS: duplicate symbol ___llvm_profile_runtime

I have just integrated the MarketingCloudSDK (5.2.1) via CocoaPods to an iOS app and I am facing a duplicate symbol error. Someone already had the same issue posted to the apple forum: https://...
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2answers
217 views

Marketing Cloud - Multi-Org & One Click Unsubscribe

I am about to turn on Multi-org in our marketing cloud instance in order to connect to another sales cloud org. Currently in Marketing cloud we use One Click Unsubscribes for our email sends, which ...
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52 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
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207 views

Mobile Push Logs in Marketing Cloud

Is there a way I can query the push messages sent through MC for a particular subscriber (i.e. via Data Views?) If not, how else have people something like this, I'd want to stay away from using ...
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114 views

Unsubscribe MobilePush Contacts with Automation

I need to unsubscribe multiple Contacts from Push Messages with the help of external attributes. It is to be done within an Automation. The only way I see I can do this is the following: Get ...
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63 views

Data Filter - some fields greyed out

Has anyone had issues where some of the fields in a data filter cannot be selected? I've created a data relationship between two data extension. The first DE contains just a few field and has ...
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426 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
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325 views

Salesforce Triggered Send Heavily Delayed

We have a triggered send for sending order confirmation emails that we fire over API from our ecommerce platform. The volume isn't huge (2-4k emails per day), but after the triggered send is live for ...
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106 views

Setting up Marketing Cloud as an Auth. Provider

Lately we've been integrating very tightly with Marketing Cloud, so I thought about trying to set up the External Services which Salesforce provides in order to do some minor actions via flows. In ...
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171 views

Posting to a form, query string variable is not being picked up

I'm writing up a landing page in Marketing Cloud. The idea is that, for simplicities sake, the page would be able to re-activate a paused automation. So, here's my dashboard: Each of the "Activate" ...
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76 views

Privacy Batch Api - Understanding and Implementation

I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder The first ...
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289 views

Has anyone been able to schedule an automation through SSJS yet?

I was wondering if anyone has been able to schedule an automation with SSJS yet? I tried, and given an existing automation "automation", already created in SSJS, I have the script below: if(...
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332 views

Image absolute path in Content Builder

Do you know if there are any chance to define the image absolute path before uploading an image into Content Builder?
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54 views

Accessing Marketing Cloud 'Active Salesforce Sends' through SOAP API

Hi I need to get a feed of all scheduled sends within MC. This isn't an issue for most email sends. However, for any scheduled Salesforce Sends they don't appear in the SentEvent object. The below ...
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1answer
190 views

Reply address appending sender domain

We're having an issue right now with certain users replying to emails (the reply does go through) but their sender email address has changed and appended the send domain to it. It would normally ...
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1answer
800 views

Marketing Cloud Issue with Sender profile using reply mail management

We understand the email address for the RMM domain is not real but would have thought it would forward messages sent to that email address to the specified email address in the forward section. Issue ...
3
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1answer
703 views

Solution to Tokenized Sending limitations in Salesforce Marketing Cloud(SFMC)

So our Prospect want to implement Tokenized Sending Features because they don't want to store data in SFMC before sending Email/SMS and want to use REST API to push data into SFMC but again they want ...
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0answers
98 views

Pros and Cons of loading content for a welcome stream from a Data Extension

This may get flagged as it's opinion based, but I want to see what the experts think. We are about to build a Welcome Stream and I can do it one of two ways. The first way is to build it all as HTML ...
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1answer
704 views

Send Relationship Error when creating sendable data extension with SubscriberID

I'm trying to create a sendable data extension, but keep getting the following error: "Error: Subscriber ID must be related to a field with a Number Data Type." The steps I take when creating the ...
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162 views

System Authenticated Redirection - redirecting to login page over and over

I'm trying to set up a 'System Authenticated Redirection' microsite in Marketing Cloud. Even though I'm logged in, it keeps redirecting me to the login page. I enter my details over and over again, ...

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