Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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30 views

SFMC emails sent by bounce.mycompanydomain.com

Is it normal that the emails from Marketing Cloud are sent by a domain like : bounce.mycompanydomain.com ? The "bounce" is quite confusing. Is there something specific about bounce domain ?
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1answer
38 views

MobilePush Contacts Registered As “Opted Out”

We are trying to opt in contacts to MobilePush in order to send them push notifications. Usually it works pretty well, but now contacts who register in our app are being inserted as contacts who "...
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19 views

Unsubscribe with 2 different landing pages for recordtypes

i really dont know why this logic is not working and thats why i would really appreciate . if you see a mistake. Based on the recordtype in salesforce (privat, Kanzlei and Unternehmen) i want to show ...
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1answer
36 views

Get contacts that are moving through the Journey

What is the best way to see contacts that are still engaged in a specific Journey (have not left). There are no "contact update" related activities that would make it easy to define who left already.
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12 views

Marketing Cloud Connect Re-subscribe link in Sales Cloud

We are implementing the Marketing Cloud Resubscribe link in Sales Cloud and I have a few questions about it: When we try to add it to the page layout, it says: Oops! This type of link is no longer ...
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1answer
65 views

Always 2500 rows found in the filter

I am using the following script (in Automation Studio as a Script Activity) to remove all the rows of the last 30 days from a DE. The automation is run daily. I log errors and messages in a DE called ...
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2answers
26 views

Restrict users to recieve emails once they exit from journey

I have a requirement in which users should not get any emails for 2 months once they exit journey. In journey settings we have used "re-enter only after exiting the journey". Is there a way we can ...
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1answer
30 views

DateAdd with a format date in a variable

I was trying to concat a date in a URL with a specific format, but I need to add 1 day to the date that already exist in data extension. VAR @sd, @formatSd, @date_plus1 set @sd = AttributeValue("...
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33 views

Getting the name of content block

We can easily get the name of Impression Region using the %%_ImpressionRegionName%% Personalisation String. This works fine for Impression Regions defined with Ampscript or with Dynamic Content. ...
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1answer
14 views

Don't have manage in my Mobile Contacts

I'm trying to use the SQL query to delete contacts without channels. There doesn't appear to be a manage section where I can create the filtered list. It is a new configuration of MobileConnect, is ...
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39 views

Unique Deliveries by Month from a specific DE

Is there a way to know the number of unique deliveries by month. In my context i have a master data extension and the users creates others filtered data extension, but with the same SubscriberKey. ...
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1answer
25 views

RSS Email Campaign for MarketingCloud

I've been using an AMPscript to bring RSS Content into an email for some time now. That work's without issua and I'm ready to try the next step to actually automate a subscription service... It looks ...
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31 views

Import File Activity . field not found validation error

In Marketing Cloud's Automation Studio, we created an automated import file activity based on a file drop trigger (i.e. file naming pattern, not the folder-based drop). Even though the automation runs ...
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2answers
19 views

DE Exclusion on Send Throttle

If I exclude a DE that runs hourly, my Send Throttle will include the new added users or it only excludes the ones that were there previously?
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28 views

AMPscript Dynamic Date MobilePush Message

Is it possible to reference a date attribute of a particular push message? As in something like: %%[ VAR @messageCreatedTime SET @messageCreatedTime = MessageCreatedTime ]%% Inbox Subject Line: %%=...
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0answers
28 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
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30 views

SQL to find user's who received a sale in last 30 days

I am trying to run a query where I would like to find users whose last order received date is within last 30 days. NOTE - Here I am using an inner join only to get the "First Name" field from a ...
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0answers
24 views

Initiate email send in Ampscript without TriggeredSend

I am trying to generate and initiate an email send using Ampscript. I will be based off an initially sent email. I am able to get the email id of the previous send. Is possible to generate the new ...
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1answer
31 views

How to get updated Lead data in Journey builder?

We have created a Journey in Marketing cloud and Lead enter in the journey based on some criteria so after this someone will change the Lead status like Open to Contracted so we need this updated ...
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1answer
53 views

Date format in SQL query

We need a specific format date to personalize our emails, for example, the US date format is MM/DD/YYYY HH:MM:SS and we need to display DD/MM/YYYY. Is it possible to change the date format directly ...
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24 views

Trigger send is not working for subscriber list?

I created smart capture based on Email Subscriber list (i.e list1) and Published same. Now I created trigger send by selecting list1 and simple template based email (no amp script inside), remaining ...
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1answer
23 views

Does the Learning App IOS documentation still work?

I want to use the steps outlined here: http://salesforce-marketingcloud.github.io/LearningAppIos/#0002 The goal is to create an app that I can test MobilePush notifications. The Learning App IOS doc ...
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0answers
21 views

Why is my _subscribers data view returning different results for email address?

I have both MC and SC connected together using the MC Connector. I have noticed a data inconsistency issue when creating an automation to update Email Addresses in my All Subscribers list. When I the ...
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1answer
34 views

SFMC SSL Configuration [duplicate]

we are trying to configure SSL certificate for our domain. SFMC account Executive is asking "Do you need 1 Configuration or 1 Domain with 2 configs?" what did he mean by that? Can someone make me ...
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1answer
27 views

Get email id from a previous send using ampscript

I am trying to be able to forward an email using Ampscript. I am able to retrieve the JobID for the previous send. I don't know if one can access a dataview using Ampscript for this. I was wondering ...
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1answer
51 views

Recipients with different keys but same email asking for Unsubscribe From All

In our Marketing Cloud's data model, we have defined a unique ID for each user (subscriber), but it is possible that we have the same email address for different IDs. We currently do not have a ...
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1answer
17 views

How to query data views in Child Business Unit?

Can someone please help me on this? I have a scenario where I need to query the child business unit data views from child business unit. When I'm trying to query on _open or _click data views it ...
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0answers
28 views

SFMC MobileConnect API flexibility

Conceptually speaking, is the MobileConnect API flexible enough to build a component in Sales/Service Cloud to trigger an SMS in MobileConnect then provide a feedback loop or responses back into Sales/...
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1answer
59 views

Removing a row from a DE with Ampscript or SSJS in a landing page works, but the page shows an Internal Server Error (500)

I am using the below SSJS to remove a row from a data extension. <script runat="server" > Platform.Load("Core","1.1.1"); try { var ...
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1answer
59 views

Send data from de in email to landing page

Test send failed to send. Need more help regarding this error? Open a support case through the Help & Training Portal HTML Version There is an error in your email. Please contact your customer ...
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1answer
29 views

Altering styling based on row order of ampscript loops [closed]

I have a table of the top 3 food brands available at each location. I.e. Location | Brand ----------------------- New York | Coffee Shop New York | Bagel Shop New York | Deli Houston | ...
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1answer
58 views

How to Refresh an existing Filtered Data Extension without Filter Activity / Automation?

I know that there is the process to create a filter definition, a filter activity and then have these run inside an automation to automatically update filters. But this means that you need to ...
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0answers
26 views

Sub domain issue in Marketing Cloud [duplicate]

So we have many issues with the sub-domain that we are using with the marketing cloud. One of them is: If we want to reply to the emails from Outlook, we get an error message that says: Undelivarable ...
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3answers
47 views

Is it possible to create a supression list purely based on domains (not full emails)? For example for competitors?

Is it possible to create a suppression list purely based on domains e.g. for competitor domains without having the full email address of these contacts. This would allow to automatically exclude any ...
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1answer
22 views

MarketingCloudSDK without CoreLocation (duplicate?)

I'm not permitted to comment on that thread, so here's a duplicate and an update request on MobileCloudSDK without CoreLocation I have tried to set "location" to false in the ...
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1answer
37 views

Create a folder for Triggered Sends

As per this answer, to delete a Triggered Send I can move it to a new folder and delete the folder. However, I can't figure out how to create a folder. When I try to move a TS a folder explorer comes ...
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1answer
34 views

Bulk re-activating users in Marketing Cloud

Is there any way to bulk re-subscribe users in Marketing Cloud? I currently have lots of users who are held, undeliverable or bounced in their _listsubscribers status but whose email addresses have ...
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1answer
44 views

Bring Data from a non Sendable Data Extension via Amp Script

I cannot figure out how to write an ampscript in order to bring the content from a non sendable data extension in my email content; in this DE i have the trip name, trip URL & trip image and I ...
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1answer
31 views

Using object relationships with RetrieveSalesforceObject and Marketing Cloud Connect

I need to personalize a triggered send using Marketing Cloud Connect and a custom object to contact relationship, but I'm not getting results for the relationship. My AMPscript looks like this: %[ ...
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0answers
20 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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1answer
40 views

Marketing Cloud Journey Builder - Logic when using contact data evaluation

I have a Journey where it does a decision split based on a Data Extension Status field = Planned. I am using the "contact data" evaluation option as the status can change from the time the person is ...
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1answer
54 views

Wait by an attribute after a decision split in Journey Builder

I'd like to have the following scenario: If the date value of a field called FlightDate is more than e.g. 2 days away, then I would like to wait until the day after (another value) BookingDate in ...
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1answer
35 views

IP Warming strategy for new company

Working with a client that has not actually launched yet but anticipates sends for both commercial and transactional to be in the 3-4 figures per day in the first month. We have a dedicated IP and ...
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2answers
81 views

Stop email from sending using AMPscript

I have a journey which sends an email. The email contains an AMPscript pulling content blocks in. Is is possible to NOT sent the email if there are no content blocks in the email? SET @CONTACT_ID = ...
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1answer
56 views

Attempting to run an SQL Query to pull in information based off of most recent update date

I am attempting to run an SQL query to pull in all most recent records based off of last modified date. Here is my query and it giving me an error of Automation failed due to a system error. Any help ...
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0answers
31 views

Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices

We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
0
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1answer
31 views

Data extension row retrieval

I have a DE which has a tickbox field with boolean value of true set all the time.Now i want to get the total no of rowcount of my de by using this defaul value set@neededNumber=RowCount(LookupRows("...
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0answers
21 views

Tealium Journey Builder conector

We are trying to install Tealium Journey Builder conector, but when asked for Marketing Cloud API credentials we are getting an error: We have no detail on what type of Installed Packages has to be ...
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2answers
36 views

How can I tell if I'm on a dedicated IP in Marketing Cloud?

As the title suggests, we have SAP setup for the account but I'm not sure if we have a dedicated IP or not. Is there a way to identify this without asking Salesforce?
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1answer
46 views

Salesforce Marketing cloud Journey builder : Need to send real-time email when user enter in a journey for many consumers

As per the requirement, I need to send real-time email to user (large audience) when he/she enters in a journey. I can do it using "API Event" . But my question is what if there are thousands of ...