Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

Filter by
Sorted by
Tagged with
0
votes
1answer
26 views

Dynamic Sender Profile Sender Name

I am trying to create a dynamic sender profile, but only change the sender name based on the sales rep associated to the record. I essentially have 3 tables I need to work with. The sending data ...
0
votes
2answers
42 views

How to retrieve records created today in Data Extension using AMP script

In my data extension dynamically records will created every day. Here i want know how many records will created every day. I am unable to fetch the today date values in lookuprows for equal to ...
0
votes
1answer
25 views

Set up MC Connect before SAP validation?

Does the SAP (Sender Authentication Package) absolutely need to be implemented on the platform before the set up of the connexion between Marketing Cloud and Sales Cloud and the installation on MC ...
0
votes
0answers
24 views

Ampscript - Change copy text based on Data Extension value True/False

Hoping if anyone can help with this please. My DE structure is like below: Account_ID Account_mem segment_1 segment_2 segment_3 segment_4 segment_5 segment_6 segment_7 segment_8 segment_9 segment_10 ...
-1
votes
1answer
29 views

Best Practice to send out list by different owner in SFMC

I'm trying to send Monthly birthday list to every store manager from SFMC. I'm thinking that there might have 2 ways to achieve it though I'm still not quite sure how to complete it. Is there any ...
0
votes
0answers
24 views

Publication List Sync

How to sync the DEs with the status in the publication list,we have about 13 Publication list need to give a holistic view of the subscriptions for the clients loaded in other DE. So we will be ...
0
votes
0answers
22 views

Custom Split Decision Activity Not working properly

I have been trying to create a Custom Split Decision where multiple paths are defined like Read,Delivered,Sent,Received... I have configured the config.json file according to documentation. I have 4 ...
-1
votes
1answer
24 views

Cloud page with html only

We are building a cloud page with a form using html/javascript only so not Smartcapture. If I had a form field in the cloud page as mandatory or "required" with the value being passed to a ...
-1
votes
1answer
33 views

How to get list of subscribers whose subscriber status had changed in Salesforce Marketing Cloud?

Use case is to update the subscriber status from SFMC to Sales Cloud.
0
votes
0answers
46 views

Dynamic email generation based on User Data and Content Data

Within Marketing Cloud, we have a Data Extension periodically imported from a CMS system that contains roughly 3,000 entries of Users. A User has 1 to 20 topics in comma-delimited format. The same CMS ...
0
votes
1answer
26 views

How can I know from which IP an email in Marketing cloud was sent?

How can I know from which IP an email (for which I have the Job ID) was sent? Thanks!
0
votes
0answers
24 views

Can Journey Builder be used to send an email three days prior to a dynamic date?

We are setting up a journey that will send to multiple contacts with different date stamps. A start dat, and and end date, We want to send a message three days prior to the end date. Is there a good ...
0
votes
1answer
29 views

Why does my converted Lead have no associated Salesforce data?

I have created a new Journey in Marketing Cloud for new Salesforce Lead records (using Salesforce Data) as the entry point. The purpose of the Journey is to send information to the Lead until they ...
0
votes
0answers
28 views

“Login Expires After Inactivity” to “Never Expires” for a particular user in marketing cloud

Can I change "Login Expires After Inactivity" to "Never Expires" for a particular user(not to all) in marketing cloud ? I found an option in Setup->Security setting->Login ...
0
votes
1answer
28 views

Help with saving JSON nested array into a single text field in a Data Extension when using the Transactional API in Marketing Cloud

I'm testing out email sends using the Transactional API in Marketing Cloud. I have configured a data extension to save the payload to. Everything is working, however I have run into a problem when ...
0
votes
1answer
27 views

Dynamic Subject line using ampscript and wanting to do a full AB test

Working with a third party company which takes care of ampscript for email and subject lines. They are using variables to generate different subjects based on a columns in a data extension. The column ...
0
votes
0answers
23 views

Einstein Content Selection - Email Sends

I have been reading through Einstien Content Selection, and understand it will be a beneficial product if integrated with the company website and then can send the personalised email to customers. ...
0
votes
1answer
24 views

ExtractRequest SOAP API

Retrieve Tracking Data from Marketing Cloud using ExtractRequest SOAP API and following XML Payload is being used. Salesforce documentation didn't provided a way to find the ID parameter value to ...
0
votes
1answer
33 views

Email using couponRow AMPscript

I have created a welcome email for customers. There is a content that is the same for everyone, but there is a block that is not the same because there are times that there will be a coupon and others ...
0
votes
1answer
30 views

Can you integrate 2 or more SF Users in the same ORG with different MIDs?

If I want to integrate a lot of MIDs from different Enterprise Accounts, can I create more than 1 integrated user in the same SF ORG to be able to integrate this different MIDs? If it not possible, ...
0
votes
0answers
18 views

Cloudpage testing data from a DE

I have created a series of Cloudpages for a survey questionnaire, the user will be directed to various pages via attributes in a DE, how can I test the outcome of the pages from the DE? Is there not a ...
0
votes
0answers
20 views

Smart Capture submit not 'always' responsive

We have a Smart Capture form which is submitted by customers. Some customers are reporting that they cannot submit and nothing happens when they press the Submit button. I tested this myself and it ...
1
vote
1answer
48 views

Retrieve data for another BU

I have a cloud page in one BU. And i need to retrieve data from DE in another sibling BU (and DE is not in the Shared folder). I wrote this code, but it does not display anything. Can anyone help me ...
1
vote
1answer
25 views

How to choose the fields for a Send Relationship in Marketing Cloud?

I don't understand what a Send Relationship is in Marketing Cloud, its purpose and how to determine which fields need to be included into the Send Relationship. For example if one field is a ...
0
votes
0answers
27 views

Update Contact Attributes

Can anyone shed some light on how Contact Attributes get updated? We have our Marketing Cloud connect to Health Cloud with Marketing Cloud Connector. We also have a Journey that is running on a Data ...
0
votes
0answers
35 views

Not so public cloud pages in Marketing Cloud

I am building a cloudpage but want to restrict it to be visible only within my company network. I have a solution and it is working. I created a DE with the list of accepted IP ranges and used SSJS ...
0
votes
1answer
19 views

Defuse journey event when coupons are sold out

IM sending an invitation with a Coupon and I have configured 2 splits if the user didn't opened previous mail, how can I avoid sending all the reminders if my coupons sold out earlier? I don't know ...
0
votes
1answer
48 views

Conditionally include coupons in emails

I have created an email with SFMK with coupons. This is: %%[ var @couponRow, @couponCode , set @email = AttributeValue("Email Address") set @FirstName = AttributeValue("First Name&...
0
votes
1answer
28 views

Retrieve data extension from different bussines unit using AMPScript

I have 2 business units. In one of them there is a landing-page and on another data extension. Can I retrieve data from data extension on my page? Standard function like Lookup Row() doesn't work.
1
vote
0answers
21 views

Attachments and Cc details sent to “reply to” email id not showing up

When the email recipient replies to the "reply-to" email address (configured in RMM) by adding an attachment and also adds Cc email id while replying, the attachments and Cc details are not ...
0
votes
1answer
30 views

Concatenate Long SMSes sent through Transactional API

During Covid our users have been sending really long text messages via transactional SMSes regarding rules and regulations with 2k+, 3k+,4k+ characters.Is there a hard limit to what we can send? ....
0
votes
1answer
25 views

How can I merge a list and a data extension?

How can I merge Email and status from a list and data extension into another data extension? Any help would be appreciated. Thanks!
0
votes
0answers
21 views

Run Automation When A Data Extension is Updated

I have an external system that accesses Marketing Cloud to send an email, we are selecting users from that external system and then it updates a Data Extension in Marketing Cloud moments before it ...
0
votes
0answers
35 views

AMPScript Error: “Row is null or empty”

I'm getting the following error detail from my email: Invalid row (parameter 1) passed to Field function. Row is null or empty. Function: field(@customerReferralData, 'voucher_code') Here's the ...
0
votes
1answer
33 views

Delete Contacts via REST API Using Postman in Marketing Cloud

Trying to setup a way to delete contacts from a synched data extension via REST API. It's from the connector pulled from a CRM object. Connection has been paused, there is no way to delete it directly ...
0
votes
0answers
17 views

Enabling Shield Platform Encryption in an ORG which is connected to MC BU

Our MC env is already connected using MC connect to a SF org. We're planning to enable Shield Platform Encryption in our org. We would like to know how this will affect our data/journeys in MC: Are ...
-1
votes
1answer
32 views

Is there a best practice for the number of script activities in an automation?

I'm creating an automation that may need to have upwards of 20 script activities, in order to process 40,000+ records as there's a governor limit of 2500 in Rows.Retrieve. What's the best practice ...
2
votes
4answers
90 views

1 hour reminders for events in Marketing Cloud

Consider the simple scenario below: We have Yoga, Zumba, Bootcamp classes every week on different days/times, more classes can be added on future dates. Someone pre-books 2 Yoga Classes that will ...
0
votes
1answer
35 views

SFMC Mobile Push Inbox Message Interaction displays a different URL once delivered

I am trying to send out a mobile push inbox message sent as interaction using a URL populated via an ampscript variable. Once the inbox message is sent the URL does not work, we have notices the URL ...
0
votes
2answers
40 views

Mobile opt in bulk

We have recently been given our Short service code and I want to use SMS as a channel to our 110k subscribers. I have checked with legal who are ok for them to opted in to enable SMS sending but I do ...
0
votes
0answers
14 views

Get Journey definition and name only with API Event

Is there any way to find a journey name only using the API event key using any of the API calls? Or if there is any alternative way, that would be very helpful. Thanks!
0
votes
1answer
20 views

UpdateDE row with 'Is_Processed' from a batch 'notification-style' email

I have a journey which includes a response capture element via Interactive Forms and a bespoke CloudPages landing page. There's a daily extract automation to pull all responses within the last 24hrs ...
0
votes
1answer
25 views

Is it possible to map Data Views to Data Extensions in attribute group?

I have created a Attribute Group in Contacts Builder. I have a Data extension with customers(contactID, name, email). Can I link Data Views in Attribute groups? Is it possible to do so? I want to link ...
0
votes
1answer
36 views

Add tags to track customer activity(open/clicks) in marketing cloud?

I am sending emails through Journey Builder. What kind of tagging method should I follow in order to track the customer activity such as opens & clicks. Also how to add these tags?
0
votes
0answers
22 views

How to add subscribers to multiple different publication lists using automation

I am trying to add all the subscribers coming from a cloud page to 5 different publication lists. The subscribers data is being recorded in a data extension and want to use it to add to the 5 ...
0
votes
1answer
37 views

Triggered Send Email executing twice

I am facing issues similar to this. I am using a very similar code. The ampscript executes twice and hence two emails are sent. My code is currently executing on the Interactive Form Cloud Page, which ...
0
votes
0answers
19 views

Updating multiple contacs at once using marketing cloud rest api

json = { "contactKey": lead_id, "attributeSets": [ { 'name': 'MobilePush Demographics', 'items': _attrs_to_items(demographics_attrs), ...
1
vote
0answers
25 views

SFMC Device ID(s) by Contact Key - REST API

I want to know if there is a way to retrieve Device IDs from MobilePush using REST and the Contact Key. I've tried searching on the developer webiste but nothing matches what I need. Any ideas would ...
0
votes
0answers
20 views

How to add Google Analytics 360 Tracking new domain in Activated Journey Builder?

I have configured Journey with four emails in Journey builder to send an email every Saturday this January 1st to January 31st 2021. Is it possible to add Google Analytics 360 new tracking domain to ...
0
votes
1answer
33 views

Exclude already sent subscribers from an automation

I have an automation set up where the file drops from an FTP server every morning! We have a query to identify subscribers based on that file drop. And then an email is sent every day! All good until ...

1
3 4
5
6 7
213