Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

Filter by
Sorted by
Tagged with
5
votes
1answer
60 views

How are Contacts in Marketing Cloud counted? [duplicate]

Salesforce bills Marketing Cloud on total number of Contacts within the system. I'd like to know what exactly is used to count these? Is this the Email Studio > All Subscribers list or the Contact ...
0
votes
0answers
39 views

Preview and test works but cloudpage Link/ URL does not work on Email deployment

Scenario : Created one cloudpage with smart capture, using cloudpage URL as CTA in email passing email, FN LN as parameters in CloudpagesURL function. Email works fine in test and preview but URL ...
-1
votes
1answer
49 views

whenever any data extension created in SFMC I would like to add this in Journey Builder as a entry source [closed]

Per my business need I have below requirement- From an third party app user can create data extension in SFMC by any name. In SFMC I have 3-4 pre built journey created on my account. So whenever any ...
0
votes
1answer
39 views

Custom endpoint create in Marketing Cloud

I was wondering if it was possible to create a custom endpoint in Marketing Cloud? I am in a position where an API call is being sent to MC but unfortunately MC only accepts email and we are sending ...
-5
votes
0answers
40 views

Sql script - Using sql qurey on the data view, how to get the name of the email as well as journey name? Will it be possible?

need to have the consolidated query on the Marketing cloud available data views, to get all the things like when the mail sent/open/click/unsubscribe with counts & unique information, including ...
4
votes
1answer
68 views

Can someone please explain the concept of Super Message and Multiplier

After trying to understand the Super Message bundles from the link Super Message Bundle I am not sure what does it mean when it says - "Messages sent to countries not listed in the table below are not ...
2
votes
1answer
42 views

Can I retrieve a deleted Cloud Page and Collection from Marketing Cloud?

Is there a way to retrieve deleted collection or resource from the web Studio?
0
votes
1answer
32 views

File drop Automation _ Exception mechanism

I am trying to get a solution for a unique exception case of File drop automation. The scenario is, a file(with wrong data) is dropped into FTP, overwrites a Data extension and waits for 2 hours and ...
1
vote
0answers
19 views

OutArguments to be used in journey builder (Decision box)

My CustomActivity (type- REST) returns an outArgument which is of DataType - DATE. I have configured the outArgument correctly and it is visible in the following widgets. MY customActivity is followed ...
0
votes
1answer
32 views

How to pass Einstein Email Recommendations sku to get results from item-related scenarios?

I want to make Email Recommendation based on View View scenario which requires SKU. According to that page: https://help.salesforce.com/articleView?id=mc_pb_einstein_recommendation_scenarios.htm&...
3
votes
1answer
53 views

Current Date Ampscript on View Online page

I used the following AMPSCRIPT to get the date and time displayed on the email at the time of send: Code block: <!-- date/time --> %%[ VAR @today SET @today = SystemDateToLocalDate(Now(1)) ]%%...
2
votes
0answers
28 views

Reports for Opens in dark mode and device. Is there such a report in SFMC?

A couple of questions: Is there a report/query available in SFMC to gather users who opened their email in dark mode? Is there a report/query to find out what email clients users opened their email ...
2
votes
0answers
25 views

Person Account creation AND Campaign Member activity in journey, based on email only

In MC, I have created a DE and CloudPage with Smart Capture form, to collect email address and some other fields. This CloudPage is the entry/trigger for a journey. What I want to do with the journey, ...
1
vote
1answer
38 views

Data View queries optimization

Some simple Queries joining together some Email Data Views are timing out and I'm having a bit of a hard time understanding why. They're simple and concrete enough.. Any ideas to tackle this would be ...
0
votes
1answer
42 views

Email content displayed twice after sending

From time to time, some emails are displaying content like the header or the footer twice after sending it. In the preview, everything looks good. Is there any reason behind? We are using an HTML ...
0
votes
1answer
34 views

Export file from FTP with API

Does anyone know whether there is a way to connect with SFMC enhanced FTP with API, and export a certain file? It seems like a simple solution, but I am not getting anywhere with the documentation.
0
votes
0answers
45 views

Marketing Cloud Connector integration with Sales Cloud

Anyone ever run into this issue? Here’s what happened. Salesforce connector just finished integration last week. Everything worked - I set up objects to sync, they were syncing just fine (synchronized ...
0
votes
1answer
83 views

How to setup URLs dynamically when using WAC and not loosing the tracking service system

I am building URLs dynamically using AMPScript and values stored in a data extension. We are using Web Analytics Connector WAC, so the AMPScript vars are not interpreted properly by the WAC when ...
2
votes
1answer
30 views

Contact Builder and Data Relationship - can i use both?

I understand that Data Relationships connect two DE in Email Studio and can then be used to filter even more on that. And that Contact Builder attributes are used for Journey Builder. But can I set ...
0
votes
0answers
15 views

Locating the Errored emails on a Triggered Email Send

I have a triggered email send that is getting quite a few errors. I've got send logging enabled, so these error codes should be getting pulled into that data extension. However, I'm unsure what the ...
0
votes
2answers
41 views

500 Error with Sales Cloud-integrated lead capture form using AMPscript

I am new to writing AMPscript. I'm attempting to place an ales Cloud-integrated lead capture form using AMPscript on Cloud Pages within Marketing Cloud using the content builder. I keep getting the ...
0
votes
1answer
29 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
0
votes
0answers
16 views

Repercussions of adding new field to journey entry data extension

I'd like to add a nullable field to a data extension that's used as an entry source for an active journey. I know this is possible, but what are the repercussions of adding the nullable field if the ...
3
votes
2answers
145 views

Dynamic Link Bitly V4

I need to send a link to a CloudPage through SMS with an query param (www.example.com?id=XXXX), which the CloudPage will use to get value from a Data Extension and pre-fill some data to Contacts and ...
0
votes
1answer
23 views

Mobile Connect Reporting

Does anyone have any information on what 'Culture Code *' is when creating Mobile Connect reports {{DisplayName_en-GB}} if sending from the UK, however I'm not exactly sure what this is.
0
votes
1answer
53 views

What unit is the Marketing Cloud access_token expires_in value using?

When I send a request to this endpoint, https://my-subdomain-info.auth.marketingcloudapis.com/v2/token, This information comes back: "access_token": (I removed the token from this post.) "...
1
vote
0answers
34 views

Create a Custom Unsubscribe Page with Smart Capture

I am trying to follow this document to create a custom landing page for Unsubscribe. https://help.salesforce.com/articleView?id=mc_es_create_a_custom_unsubscribe_page_using_smart_capture.htm&type=...
5
votes
2answers
56 views

Are there any external call out limits in Marketing Cloud?

I would like to run an SSJS script which makes callouts to a third party system (which sends WhatsApp messages). As this action will happen frequently I would like to know if there are any limits I ...
0
votes
0answers
28 views

Unable to Track Email Click that Redirect to App

We have recently implemented an iOS universal link for our account. Since then link clicks that redirect to the App are not captured in tracking clicks. Salesforce support said that “Only links that ...
2
votes
1answer
64 views

Salesforce Marketing Cloud Internal Data Views

In Marketing Cloud - I cannot view internal data views (_Sent, _Click, _Open, _Bounce) using a SQL Query Activity. Is access to data views part of business unit set up or is this a permissions issue?
0
votes
0answers
35 views

Display List of Values in Filtered Data Extensions?

We are considering using filtered data extensions for our audience build (instead of Journey Builder) and performing our segmentation / attribute assignment on the data extraction side from our data ...
0
votes
1answer
54 views

How to create a report for individual subscriber

Is there any way to create a report that relates to email send, open and click data at an individual level in marketing cloud? I tried using query activity in a DE but I was getting empty results. ...
0
votes
0answers
51 views

How to show email performance data in a dashboard in Marketing Cloud?

We have a requirement of displaying email performance data (for eg: Open rate, click rate, bounce rate, etc etc) for all emails in a dashboard in Marketing Cloud. I am aware of generating reports but ...
2
votes
1answer
67 views

How to avoid BLANK records created by UpsertDE function, on PUBLISHING the cloud page!

I have noticed that by default when we PUBLISH the cloud page, all the AMPscript will be executed! By this behaviour the below code creates a BLANK record in my Data Extension. UpsertDE("DE_NAME",...
0
votes
1answer
35 views

record Timestamp cloudpage UpsertDE

I'm working on a customer satisfaction system and I would like to record the time when the user has clicked one of the emojis. Is there a way to do this? This is what I have so far Cloud page code ...
0
votes
1answer
56 views

Configure Send Blackout Window for Mobile Messages

I want to configure a Send Blackout Window to prevent Mobile Messages to be sent at night. I use Journey Builder to send these Mobile Messages. While SF recommend to configure the Send Blackout ...
0
votes
1answer
20 views

Querying synchronised data extention

I had a task of getting records from a synchronised data extention and get the opens and clicks from the emails of that DE. The problem is that I cant see those DE in query category . So, i was ...
1
vote
1answer
149 views

CSS file upload and store in Marketing Cloud

I would like to create a full HMTL Landing Pages within Web Studio > Cloud Pages. I have my HMTL code and a CSS file. Where do I need to store my CSS file to be able to use it when creating my HMTL ...
2
votes
1answer
42 views

Email Tracking Results not populating

We did a Marketing Cloud Connect configuration on a new customer project and came across an issue we've never seen before and none of the usual integration fixes work: Sends from Marketing Cloud to ...
0
votes
2answers
65 views

Date 14 days before current date

I have a subscription program and I want to create a journey and send an email 14 days before the subscription program ends. In order to do that I need to run a query to get only the customers whose ...
0
votes
1answer
45 views

Mobile push contact registration via marketing cloud standard api

Is it recommended and viable that the mobile app uses the standard marketing cloud Create Contact API instead of using the contact registration of mobile push sdk for Android and IOS?
0
votes
1answer
51 views

Unique opens and clicks from Child BU for child and parent account for past 1 year not working

I have tried basic SQL which is on help document to get last 30 days opens is not working. here is what i have Select j.JobID, j.EmailName, j.DeliveredTime as SendTime, o.EventDate as OpenTime, s....
0
votes
0answers
21 views

Uploading speed to Salesforce Marketing Cloud SFTP

Is there anyway we can increase uploading speed to Salesforce Marketing Cloud SFTP SFTP? Our data size is quite huge and with current speed (maximum 2MB/sec) it's taking quite a lot of time to upload ...
-3
votes
1answer
40 views

Calling ampscript [closed]

The problem is the connection between the template ampscipt names and the set names in the library. It’s not connecting and pulling the copy %%[ Set @m1 = 'DIN' Set @p1_copy = TreatAsContent(Concat(...
1
vote
1answer
44 views

Marketing Cloud Query - Failure: Cannot Insert a NULL value into a non-nullable column

I've got a target DE with the following data privileges: ContactId = PRIMARY KEY Email = Nullable FirstName = Nullable HomeStore = Nullable State = Nullable I am currently running this query and am ...
0
votes
0answers
31 views

Does Salesforce Marketing cloud support .gz compressed files

I have just been asked if .gz can be unzipped in marketing Cloud? I can't find a list of supported compressed files in the help docs
0
votes
0answers
7 views

Could I Send Social Studio Threshold Alert via SMS?

I am looking any way to send Social Studio Threshold Alert via SMS. Now we are sending them via email. OR Is there any Data extension where Threholds alerts are recorded? Any help will be ...
0
votes
0answers
20 views

Marketing Cloud - Mobile Connect Campaign Codes and Tags

In Mobile Connect you can create a Campaign to associate with your SMS messages. Can someone explain to me the purpose of the 'Campaign Code' and 'Tag' option. Surely if it's for reporting then the ...
0
votes
1answer
36 views

HTML formatting not being applied to email

I've got a content block that is prefaced with some AMPscript, and then tries to apply HTML styling for the actual email copy. However, the HTML styling isn't being applied. The system default font ...
2
votes
0answers
19 views

Data extension name changes reflected in Attribute Group?

We made a change to the names of 2 data extensions that we have been using in a journey. Basically, from JourneyAudience_2019 --> JourneyAudience_2020, and Master_Data_2019 --> Master_Data_2020. The ...

1 3 4 5 6 7 175