Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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35 views

marketing cloud - can I use a third party javascript library inside email?

I need to use a third party javascript library inside email that is triggered after clicking on a button inside the email. I need to convert my email to pdf and allow a user to download the pdf ...
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1answer
46 views

How to allow resubscription in marketing cloud

I have created a custom one-click unsubscribe page, through which a user can unsubscribe from the campaign.Is there any way that we can allow re-subscription of that user. Or what are the re-...
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25 views

How to Identify the specific SMART CAPTURE within Web Studio which captured a given Contact Key

I am given the task of identifying the specific cloud page which is capturing the most number of Leads! My account has N number of Smart Capture forms. As you can notice about 200+ new Leads have ...
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1answer
42 views

Marketing Cloud - retrieve username/email of logged-in users

I am trying to get the list of current Marketing Cloud Users using REST API with GET YOUR_SUBDOMAIN.auth.marketingcloudapis.com/v2/userinfo as shown below. <script runat="server"> Platform....
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1answer
25 views

How to redirect Smart Capture Form Submit depending on dropdown selection

I have a smart capture form that is capturing data for a competition we are holding. When the user submits the form it redirects to another cloudpage which has a little thank you message. On this ...
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24 views

Error Code 0 when Mass Updating Content using Postman API [closed]

I'm trying to do a mass update of Content using API via PostMan (Collection Runner). Specifically, I'm trying to add multiple tags to my Content by using a data file to feed the attributes in ...
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1answer
31 views

Has anyone had output missing from a SQL Query Activity?

Some Subscribers are not showing up when I create a simple SQL Query activity? I have tried the query with no 'Where' and no Joins. Some subscribers are not showing up. They are active in the All ...
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1answer
31 views

Contacts and Orders Join - Primary Key Violation

I'm trying to pull in a list of contacts who've ordered within the last 2 days into a separate DE with the contact ID as the Primary Key. However, I've tried several SQL Join queries in Marketing ...
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1answer
33 views

Exclusion Scripts for Opt-outs

We have a custom preference center, with opt-out changes landing in a data extension. I would like to create an exclusion script for Journey Builder sends that takes into account the opt-outs from ...
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1answer
39 views

Problem in the integration of the SDK with an application

We need to solve a problem with the the intregration of the SDK with the Android application. This is a scenario: we're collaborating with a a development company in order to integrate Marketing ...
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0answers
25 views

ClaimRow functions does not renders Coupon Codes with Triggered Email

I have build a cloud page where we are asking contacts to fill in the form and once the form is filled, we will be sending an email to same email address provided in form with the Coupon Codes. I have ...
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2answers
53 views

IF/ELSE logic for different code

I am trying to write a piece of IF clauses based on some data and depending if I have a match in the Index then i will have a code and another piece of code if there is no match. I will also need to ...
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1answer
26 views

Retrieve Data from a Data Extension and Update Sales cloud record

Is it possible to Retrieve Data from a Data Extension and Update Sales cloud record without using Data Sync or Sync Data extension. If yes, what would be the approach?
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1answer
28 views

Separate populations for multiple brands in one BU, or not?

For example, an fashion company with 5 different sub brands in one BU. All subscribers enter from Service Cloud into one master DE. Each brand has a column in this master DE indicating if the ...
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2answers
42 views

Ampscript duplicating first section box multiple times

Hi I have some ampscript that pulls data in from the data extension into the email template. When I preview it the first section shows up 3 times as a duplicate but the other two sections show fine. I'...
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1answer
46 views

Querying when a value changed in a DE

I'm attempting to query when a value changed in a particular data e.g. when the email address for subscriber 12345 was changed, if ever. Is there a way to query this information?
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1answer
35 views

Web Analytics Connector customization

I have to setup my WAC configuration including a IIF() function to detect if linkname contains the "%" char. In case of yes, I will include one AMPSCript var I am setting up in the context called "@...
4
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1answer
42 views

Get CloudPage URL via the API

Has anyone found a way to get a CloudPage URL via the API? I can get the asset collection as listed here, https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/content-api....
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0answers
21 views

How can I get the timestamp when a Contact enters a journey? [duplicate]

I am building reporting using SQL Activities. SQL is bucketing success events into tranches that represent the time window for a communication to claim success- i.e. email 1 is from 0 to 24 hours, ...
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1answer
32 views

AMPscript Update or Create New Lead Form Issue / SOLVED

I am new to AMPscript and trying to create a form that will find and update our subscribers or create new ones inside of SFDC but have run into some issues. Goal of form: Collect Subscriber Key from ...
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0answers
19 views

Marketing Cloud - Data encryption with AMPscript encrypt symmetric function [duplicate]

I would like to encrypt subscriber's email address in SFMC during an email send and attach it to the URL. Once the user clicks on that URL, he gots redirected to the website where the encrypted email ...
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1answer
45 views

business ASK : #SFMC Do not want “list-unsubscribe” header in commercial emails as we have a custom subscription center [closed]

SFMC #experts, Background: we are using a custom un-subscription center through a page running on external SF platform and all opt outs goes directly in to that master SF system. From marketing(SFMC) ...
5
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1answer
57 views

How are Contacts in Marketing Cloud counted? [duplicate]

Salesforce bills Marketing Cloud on total number of Contacts within the system. I'd like to know what exactly is used to count these? Is this the Email Studio > All Subscribers list or the Contact ...
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0answers
39 views

Preview and test works but cloudpage Link/ URL does not work on Email deployment

Scenario : Created one cloudpage with smart capture, using cloudpage URL as CTA in email passing email, FN LN as parameters in CloudpagesURL function. Email works fine in test and preview but URL ...
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1answer
49 views

whenever any data extension created in SFMC I would like to add this in Journey Builder as a entry source [closed]

Per my business need I have below requirement- From an third party app user can create data extension in SFMC by any name. In SFMC I have 3-4 pre built journey created on my account. So whenever any ...
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1answer
39 views

Custom endpoint create in Marketing Cloud

I was wondering if it was possible to create a custom endpoint in Marketing Cloud? I am in a position where an API call is being sent to MC but unfortunately MC only accepts email and we are sending ...
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0answers
40 views

Sql script - Using sql qurey on the data view, how to get the name of the email as well as journey name? Will it be possible?

need to have the consolidated query on the Marketing cloud available data views, to get all the things like when the mail sent/open/click/unsubscribe with counts & unique information, including ...
4
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1answer
67 views

Can someone please explain the concept of Super Message and Multiplier

After trying to understand the Super Message bundles from the link Super Message Bundle I am not sure what does it mean when it says - "Messages sent to countries not listed in the table below are not ...
2
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1answer
42 views

Can I retrieve a deleted Cloud Page and Collection from Marketing Cloud?

Is there a way to retrieve deleted collection or resource from the web Studio?
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1answer
32 views

File drop Automation _ Exception mechanism

I am trying to get a solution for a unique exception case of File drop automation. The scenario is, a file(with wrong data) is dropped into FTP, overwrites a Data extension and waits for 2 hours and ...
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0answers
19 views

OutArguments to be used in journey builder (Decision box)

My CustomActivity (type- REST) returns an outArgument which is of DataType - DATE. I have configured the outArgument correctly and it is visible in the following widgets. MY customActivity is followed ...
0
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1answer
31 views

How to pass Einstein Email Recommendations sku to get results from item-related scenarios?

I want to make Email Recommendation based on View View scenario which requires SKU. According to that page: https://help.salesforce.com/articleView?id=mc_pb_einstein_recommendation_scenarios.htm&...
3
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1answer
52 views

Current Date Ampscript on View Online page

I used the following AMPSCRIPT to get the date and time displayed on the email at the time of send: Code block: <!-- date/time --> %%[ VAR @today SET @today = SystemDateToLocalDate(Now(1)) ]%%...
2
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0answers
27 views

Reports for Opens in dark mode and device. Is there such a report in SFMC?

A couple of questions: Is there a report/query available in SFMC to gather users who opened their email in dark mode? Is there a report/query to find out what email clients users opened their email ...
2
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0answers
25 views

Person Account creation AND Campaign Member activity in journey, based on email only

In MC, I have created a DE and CloudPage with Smart Capture form, to collect email address and some other fields. This CloudPage is the entry/trigger for a journey. What I want to do with the journey, ...
1
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1answer
38 views

Data View queries optimization

Some simple Queries joining together some Email Data Views are timing out and I'm having a bit of a hard time understanding why. They're simple and concrete enough.. Any ideas to tackle this would be ...
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1answer
42 views

Email content displayed twice after sending

From time to time, some emails are displaying content like the header or the footer twice after sending it. In the preview, everything looks good. Is there any reason behind? We are using an HTML ...
0
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1answer
33 views

Export file from FTP with API

Does anyone know whether there is a way to connect with SFMC enhanced FTP with API, and export a certain file? It seems like a simple solution, but I am not getting anywhere with the documentation.
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0answers
44 views

Marketing Cloud Connector integration with Sales Cloud

Anyone ever run into this issue? Here’s what happened. Salesforce connector just finished integration last week. Everything worked - I set up objects to sync, they were syncing just fine (synchronized ...
0
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1answer
82 views

How to setup URLs dynamically when using WAC and not loosing the tracking service system

I am building URLs dynamically using AMPScript and values stored in a data extension. We are using Web Analytics Connector WAC, so the AMPScript vars are not interpreted properly by the WAC when ...
2
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1answer
30 views

Contact Builder and Data Relationship - can i use both?

I understand that Data Relationships connect two DE in Email Studio and can then be used to filter even more on that. And that Contact Builder attributes are used for Journey Builder. But can I set ...
0
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0answers
15 views

Locating the Errored emails on a Triggered Email Send

I have a triggered email send that is getting quite a few errors. I've got send logging enabled, so these error codes should be getting pulled into that data extension. However, I'm unsure what the ...
0
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2answers
41 views

500 Error with Sales Cloud-integrated lead capture form using AMPscript

I am new to writing AMPscript. I'm attempting to place an ales Cloud-integrated lead capture form using AMPscript on Cloud Pages within Marketing Cloud using the content builder. I keep getting the ...
0
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1answer
29 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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0answers
16 views

Repercussions of adding new field to journey entry data extension

I'd like to add a nullable field to a data extension that's used as an entry source for an active journey. I know this is possible, but what are the repercussions of adding the nullable field if the ...
3
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2answers
143 views

Dynamic Link Bitly V4

I need to send a link to a CloudPage through SMS with an query param (www.example.com?id=XXXX), which the CloudPage will use to get value from a Data Extension and pre-fill some data to Contacts and ...
0
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1answer
23 views

Mobile Connect Reporting

Does anyone have any information on what 'Culture Code *' is when creating Mobile Connect reports {{DisplayName_en-GB}} if sending from the UK, however I'm not exactly sure what this is.
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1answer
53 views

What unit is the Marketing Cloud access_token expires_in value using?

When I send a request to this endpoint, https://my-subdomain-info.auth.marketingcloudapis.com/v2/token, This information comes back: "access_token": (I removed the token from this post.) "...
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0answers
34 views

Create a Custom Unsubscribe Page with Smart Capture

I am trying to follow this document to create a custom landing page for Unsubscribe. https://help.salesforce.com/articleView?id=mc_es_create_a_custom_unsubscribe_page_using_smart_capture.htm&type=...
5
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2answers
54 views

Are there any external call out limits in Marketing Cloud?

I would like to run an SSJS script which makes callouts to a third party system (which sends WhatsApp messages). As this action will happen frequently I would like to know if there are any limits I ...