Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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9 views

Data shows 0 while creating Facebook audiences on Advertising Studio

We have tried to create a static audiences based on the data of 5 lakhs in ads studio for Facebook It shows O audiences since two days. We took the email address as an attribute for creating an ...
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38 views

Click tracking in Marketing Cloud

I have an email which is sent using Rest API, this email receives a JSON Array, one element of which is a URL. [ { "Plan Name": "ABCD", "URLLink": "xxxxxxxxx&...
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1answer
34 views

Personalization on Thumbnail in SFDC for Individual Email Results

We're trying to resolve what appears to be a simple ask and I've been told this is possible but can't find any documentation here or on help.sf.com. We are sending email to subscribers using SF DEs ...
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1answer
15 views

Pull extra CRM Data into a Distributed Marketing Data Extension

I am building a Distributed Marketing Email that needs to have the senders contact information and ideally a photo. (Phone, Fax, Name, Title, Email, etc.) Is there a clean way to gather that from the ...
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1answer
53 views

ENS - Signature Verification

I followed the Transactional API Notification Signing steps as mentioned in the document here. And I get following signature key as a response on calling the endpoint /platform/v1/ens-callbacks //...
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27 views

Override Standard Marketing Cloud Connect LeadActions / ContactActions (Visualforce Pages)

Standard MC Connect package includes LeadActions and ContactActions (Visualforce Pages) Currently, on the Lead and Contact Record Page, 3 buttons are shown ugly with a large margin at the bottom. Is ...
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34 views

How to query only subscribers that are in an active journey? [duplicate]

We want to get only subscribers that are on an active journey using SQL. Is that possible using data views, and without updating another status DE in every journey?
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1answer
30 views

AMPScript Custom Functions and ContentAreas

I created a blank HTML Template using the blank template called: my template under Content Builder folder. I created 4 content blocks with the following: data-key="emailfunction" data-label=...
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2answers
66 views

SSJS: read response headers from Script.Util.HttpRequest object in SFMC

We need to retrieve the response headers from an HTTP GET call issued in SSJS with the Script.Util.HttpRequest function. Unfortunately, even though it seems straightforward and the task itself is ...
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22 views

Physical Mailing Address is in my email code, but I still get the “missing Physical Mailing Address” error on validation

I have an email developed using Dynamic Content (and note, that this issue seems to be prevalent when I'm using Dynamic Content for some reason), and as you can see, I have the business address ...
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24 views

Contacts management

We have Marketing cloud Connect syncing Objects and Contacts from Salesforce. We find that there are unwanted Contacts coming through as part of the sync e.g. InACTIVE accounts. What is the best way ...
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43 views

SSJS Error on HTTP.Post

I'm facing an issue on sending an HTTP post request from Marketing cloud to ElasticSearch using SSJS. The aim is to send some import statistics of flat files to ElasticSearch in order to retrieve it ...
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1answer
74 views

I´m not able to get the last Opportunity using a query [closed]

I would appreciate any help with my query. I´m trying to get from one user (one AccountId) his last opportunity only in case he have made at least 2 opportunities in the last 3 weeks. When I run this ...
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1answer
16 views

Email Interactive Form on Landing Page Rendering Badly

Having an issue using an interactive email form on a cloudpage landing page. The form looks great in content builder, once it is saved in cloud pages and published it looks terrible. The drop down ...
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1answer
48 views

View as a web page: keep the content of the sent email day after day

In my company we're sending a daily newsletter with a content updated every day. This content is from a XML file wich is actually updated a lot of time during the day, so the newsletter is sent with ...
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1answer
52 views

marketing cloud - is adding a new business unit free?

My client has ent 2.0 with 1 parent and 4 children BUs. Is adding a new BU free or it has a cost?
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1answer
63 views

Track DE in journey

I want to track multiple journey campaigns, So I decided to create a DE to track subscriber logs. My question is : Is it better to create a DE for each journey? Or to track all logs within a DE? ...
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1answer
51 views

Using GTL for Nested JSON in Marketing Cloud Email HTML

Working on parsing some JSON in the HTML of a Marketing Cloud email using GTL and AMPscript and I've figured out how to do one degree of nesting, but can't figure out how to dig down deeper than that. ...
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1answer
25 views

How can i use MobilePush in different BUs?

My client has 2 BUs on their Marketing Cloud account, we have another company integrating their mobile app with Marketing Cloud for us and we managed to set up and test MobilePush on the master BU. ...
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1answer
32 views

Nesting AMPscript between ELSE and ENDIF in LookupOrderedRows

I'm using the LookupOrderedRows to populate an email with Apartment Suggestions. Here's a simple version of the AMPscript: %%[ var @rows, @row, @rowCount, @numRowsToReturn, @lookupValue, @i ...
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1answer
31 views

Exclusion script Journey builder

I want to use an exclusion script. DE is called a Journeylog with attributes "Journey", "pression", and "subcriberkey" I want to exclude subscribers who have journey = x ...
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1answer
16 views

Access _MobileSubscription in child BU

We have an SMS shortcode that is provisioned in the Parent BU and in the Child BU. Unfortunately, the unknown/default message is only configurable in the Parent BU. %% SET @status = Lookup('...
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19 views

Contact Data Portability Report has wrong data

I ran Contact Data Portability Report for a subscriber. I have few questions on the results: Can a unique Subscriber Key have multiple Subscriber IDs? This email was never bounced, still it has '...
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1answer
23 views

Merging dynamically created Data extensions in Audience Builder SFMC into a single master Data Extension to use in Journey Builder

The business needs to create multiple single DEs and then merge them using automation into a single master DE. This happens on a weekly basis This master DE will be then used in Journey Builder. The ...
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49 views

track open email in Marketing cloud

To track the openings of an email, does marketing cloud do it for me automatically or do I have to insert the snippet with for each email every time? " The tracking feature uses a 1x1 pixel ...
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34 views

SVG file type in Marketing Cloud

Has Marketing Cloud stopped support for SVG files? We need to migrate content from an old MC tenant to a new one, including some SVG files. On the old tenant, the SVG files come with a URL from where ...
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2answers
36 views

SFMC: SSJS script for retrieving data extension names from a folder and place the DE names in another (target) DE [closed]

We have a requirement to retrieve the list of data extension names or external key values under a folder in SFMC and store them in another (target) data extension. I have tried this option mentioned ...
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1answer
24 views

AmpScript Query output data into a table limited based on last 5 days

Trying to work out if this is possible. I have the below code that I want to use to output a list of users and their permissions that are linked to an Admin based on subscriber key. The current code ...
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1answer
37 views

Capture email address from an email send and send the email to a Cloud Page

I have an email from email studio go to a group of contacts. The name of the data extension is called "SmartCapture". On the email, when a person clicks the submit button, he or she will ...
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24 views

Automation studio schedule

If I have several scheduled automations is it recommended to start them all at the same time or is it better to schedule them?
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35 views

Pausing Records in Journey Over Weekend

I'm looking to build a journey that sends a few emails only during the weekdays and then on Monday would send to anyone that was at that point over the weekend. As an example, a record downloads a ...
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1answer
36 views

Create a journey via API

I'm trying to create a Single-Send Journey using the API. I can not understand two things: How do I set to which DE to send How to set the schedule My trigger object: "triggers": [ { ...
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1answer
24 views

Marketing Cloud Node SDK “No Access Token” error

I'm trying to test SFMC's Node SDK locally, but when i run the index.js file, it returns "No access token" in the CLI. I have my index.js file set up as follows; const ET_Client = ...
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1answer
24 views

Need a specific name/value pair from a JSON response

I'm using SSJS, and I have an API call that returns the following JSON response: {"StatusCode":200,"Response":["{\"id\":\"4623abc695724f0190e369a1c0f71f94\"...
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1answer
23 views

SFMC Cloudpages, Content Builder retrievea nd creation using API

With Chrome enforcing the blocking of mixed content and our clients looking into purchasing SAP and or SSL certs depending on their current configuration, Support have advised that cloudpages need to ...
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1answer
20 views

Is there a way to get MarketingCloudSDK-iOS from Carthage?

We need to implement MarketingCloud for our native iOS app and we are currently using Carthage to manage our dependencies. Is Salesforce MarketingCloud supporting this? I cannot find the info anywhere....
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36 views

Transactional Messaging API | Add CC/BCC email address

currently I can configure CC/BCC address while configuring the definition for Transactional Messaging API. However the requirement is to send to additional recipients per individual email conditions ...
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14 views

Can someone please help explain the Service Response Reasons on Mobile Push Detail Extract Report?

I recently ran a Mobile Push Detail Extract Report so I could view the failed sends from a recently launched mobile push journey. For those that failed, the report gave me the following reasons: ...
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29 views

When do i use subscriber id in send relationship (DE)?

When I create a DE, when do I use "in send relationschip" subcriber id instead of subscriber key?
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1answer
37 views

restrict directory access Enhanced FTP Marketing cloud

Is it possible to restrict the access of an SFTP account to a certain folder/directory?
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1answer
26 views

Job id from DATAVIEW_SENT does not exists in DATAVIEW_JOB Marketing cloud

I need to report the number of email sent by subscriber. I use the bellow query to search all sent I get a job id for a mail sent via email studio but when I request the job by id in DATAVIEW_JOB ...
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1answer
32 views

Available Data Extensions in Goal Definition

When trying to define Criteria for Goal Definition in Journey Builder, the list of available Data Extensions in Contact Data doesn't show the Data Extension I use as Entry Source. Does anyone know the ...
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1answer
40 views

Import and process daily csv dump from external SFTP into Marketing cloud data extension

Here's the case: an external organization will produce a daily csv dump and we would like to process this file to a Marketing cloud data extension. We can set up the external SFTP (provided by the ...
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1answer
20 views

Product Catalog for Behavioral triggers - product links need to be individual links?

We have been setting up Behavioral Triggers and following instruction. We have created and uploaded file with all product but were wondering if it's going to work because we don't have individual ...
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2answers
51 views

Reference fields from DE not tied to Journey in Email Template

I have a need to pull current Mortgage Rates in to an email template in Marketing Cloud. There is daily transmission of the rates to a Data Extension via external API. Will need to display these in ...
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1answer
33 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
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1answer
35 views

WSProxy to retrieve TriggeredSendSummary report

We are creating TriggerSend Dashboard Report in Cloud pages. We are able to process it using AMPscript and SOAP API call, but unable to process AMPscript SOAP API response. We have decided to use ...
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0answers
28 views

Driving Dynamic Content Decisions - Triggered Messages - 2 Options - One Approach more Performant?

We use API driven triggered messages to send our transactional emails (order confirmation, ship confirmation, etc.). I'm building to allow for full HTML asset decision based on payload attribute ...
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1answer
65 views

Update contact activity in Journey builder

I would like to trace the path of the customer in a Journey Builder, with the Update contact activity. But if the customer is in more than one campaign, Will it update contact activity overwrite the ...
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1answer
34 views

What are the various reasons for “Not Sent” emails in journey builder? [closed]

I ran a tracking extract on a journey send for all those "not sent" and was curious about the possible reasons an email would receive that classification. Here are the reasons in my tracking ...