Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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42 views

how to update status active or Unsubcribed of subscriber in _ListSubscribers

I'm trying to do it this way, but I'm getting 500 error %%[ var @SubscriberKey, @ListID, @ListType set @SubscriberKey = "example" set @ListID= 123 SET @ListType= "Publication List&...
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0answers
27 views

Journey Builder - Decision Splits from Salesforce Data(Person Account)

I am creating a journey which leverages the Salesforce Data entry source. Sales Cloud leverages the Person Account model. Entry works as expected, but decision splits do not work. Decision splits are ...
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2answers
29 views

Master Detail object creation using AMPScript

Hello I wanted to know if there is a possibility of using "CreateSalesforceObject" function to create record on a master-detail relation object. We have a detail on Account object and we are ...
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1answer
20 views

What happens when Send Throttling a Journey and the DE is overwritten before the original audience is completely sent?

Say we have a list of 100,000 records and for deliverability sake we throttle the send to 10,000 records a day... this would take 10 days for the email to deploy, which is fine. However, on day 7 a ...
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2answers
40 views

How can I get conversion stats via SQL in Marketing Cloud?

I can get this data using Extract Data in Automation: https://help.salesforce.com/articleView?id=mc_as_create_a_data_extract_file.htm&type=0 but I was wondering, If I can get clicks via SQL with ...
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2answers
23 views

Getting 'Your connection is not Private Error' for Click.SAPdomain.com in Marketing cloud

Just to give a background. We have bought SAP with a sub-domain and haven't yet purchased SSL for that sub-domain. Am getting an intermittent error saying 'Your connection is not Private Error' for ...
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1answer
60 views

Populate data extension with SH-256 encrypted email addresses

I have a project where I need to deliver hashed email addresses to a vendor for the purposes of data matching. The vendor accepts SHA-256 hashed emails. Is there a way to populate a data extension ...
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0answers
24 views

Passing data extension values to marketing cloud custom journey activity

am new to developing custom journey activities in sales force marketing cloud. I followed all steps as per the documentation and created the custom journey activity. My Iframe has an edit field called ...
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1answer
37 views

How do I automatically send an email every time a person fills out a form in Marketing Cloud?

I have the following problem. I created a landing page using the standard Cloud Capture data extension because it was the only way to get the form to send data to the extension. But I needed an email ...
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1answer
28 views

Marketing Cloud Connector Logs not generated

I'm trying to find out why records are not getting injected in Journey Builder when using Salesforce Data Entry. I've followed the documentation right here and the Debug logs are fine, the ...
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2answers
48 views

How to retrieve status of an Automation using Java FuelSDK

I'm using Java 8 with FuelSDK and am trying to retrieve some Automations but can however not wrap my head around how do it. I am able to fetch the DataExtensions using the following code: ...
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1answer
31 views

How to use Journey DE data in Custom Activity?

We have created a custom activity that successfully sends a POST call to the relevant endpoint. But we can't get it to bind data from the Journey DE. Have seen this: {{Event.my-custom-product-trigger-...
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2answers
95 views

Automate Data Extension Deletion in Salesforce marketing cloud [closed]

We have multiple Data extension which are no longer required for use. I want to delete all the data extension inside a folder in SFMC. is there any way to achieve this using automation or SSJS? I don'...
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39 views

POST Request via SSJS - Authorisation Types

I am working on sending an outbound POST request and haven't been able to send one to my end point url. I'm receiving a Status Code 500 indicating that this is an SSJS issue however, upon closer ...
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0answers
22 views

Need to pull campaign members form Salesforce to marketing cloud

I need to pull the data from the campaign members object in sfdc and another custom object and then use the data for a Journey, is that possible.
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2answers
30 views

Finding contacts in Marketing Cloud that are no longer in sync with CRM

We have a field in Salesforce CRM that determines if a lead should sync with Marketing Cloud or not. This field however can be updated by users to FALSE which causes the lead to stop being updated in ...
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0answers
39 views

Joining 2 synchronised DEs into Standard DE using SQL not working

I'm trying to create 1 standard DE by joining 2 synchronised DEs using the below SQL. I only want the 4 fields to be joined as listed below. Even though my SQL syntax is validated in Automation Studio ...
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2answers
45 views

Dynamic Link UTM Tracking Not Working

I have a dynamic link in an email that is being pulled from a data extension. The URL is listed below and while the link works correctly, the utm parameters are not tracking in google analytics so we'...
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1answer
38 views

Impossible to publish a landing page in Marketing Cloud which updates Salesforce object record inside a loop

I am trying to create a landing page in cloud page to be reached by a link in an email previously sent by a Marketing cloud Journey. The pages I built must: Get the email address from the email with ...
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2answers
42 views

Is there a way to log specific rows with bad data from an Import Activity in Marketing Cloud?

So I have an import activity, bringing in approximately 72 rows into a table. When I run the automation with "Skip rows with bad data" checked, I import 70 out of the 72 rows. I can manually ...
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5answers
120 views

SSJS Platform.Response.Redirect() throws unknown error: Error in Application

I am trying to understand why the following is happening: <script runat="server"> try{ Platform.Response.Redirect('http://www.google.com'); } catch(e) { ...
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0answers
30 views

Update Profile Attributes via Journey Builder

Goal: Update the subscriber profile attribute at time of send using Journey Builder and Salesforce Data Event. We are using subscriber filters to restrict visibility to the All Subscribers list for ...
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1answer
20 views

Marketing Cloud System user updating Accounts in Salesforce CRM

We have been facing a unique situation where we are seeing lot of updates from Marketing Cloud user(MC System user) in Salesforce Account object. Our Service and Marketing Cloud are connected by MC ...
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0answers
21 views

Marketing Cloud SDK | Is Transactional Messaging API part of it?

I need to build a Micro Service on a different platform for sending emails. I need to use transactional messaging API. I understand SFMC has SDK(http://salesforce-marketingcloud.github.io/FuelSDK-Java/...
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3answers
67 views

Customize send time according to timezone

How we can send one single email to multiple customers based on their timezone. Let's suppose we have 10 US customers and as we have different timezones in every state. We have to customise email in ...
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1answer
40 views

Charset is set incorrectly to us-ascii instead of utf-8 when sending email from Marketing Cloud

We have an issue where an email sent from a journey is rendered with '????????' instead of Hebrew letters. We examine the mime code header (within the .eml file) and found this: Content-Type: text/...
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1answer
43 views

How to debug AMPscript in Marketing Cloud - Email content

I encountered an AMPscript syntax error and the system implied me something didn't relate to the error. I wonder if there was another way to debug in MC. %%[ var @greeting set @greeting = &...
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4answers
52 views

Ampscript to render First name from Full name not showing when there's only one Name (one word)

I have a DE which has Full names in it. I wanted to extract the first name from it, so I wrote the following ampscript: %%[ var @fullName var @firstName set @fullName = AttributeValue("...
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1answer
42 views

Reference SSJS Code Resource in your Landing Page

I've been trying to insert/reference an SSJS code resource in my landing page but using the CloudPagesURL(123) function doesn't seem to work? I've been using the function when referencing javascript ...
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1answer
26 views

SSJS to store API response to the DE

I am thinking of performing an API call to external webservice(I will collect the payload from a DE) once API call is done and response is received I would be saving the API response to the data ...
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2answers
25 views

Salesforce data extension

I have created two import definitions to import reports and object info from the Sales cloud. but I am not able to see those data extensions in the Salesforce data extension folder. they are appearing ...
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0answers
17 views

Retrieve Marketing Cloud SOAP API SendEvent - Read Timeout

I want to be able to retrieve all sendevents from the date range and the subscriber list specified, however, I always get read time out when I do this in Prod. (Works fine in lower region.) How can I ...
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0answers
20 views

Debug which path way a Subscriber went down in Journey Builder?

I have a Subscriber that should have reached a certain data activity (Update Contact) within my Journey Builder, however this hasn't been met. Reviewing the source Data Extension I can see all the ...
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33 views

Case When Substring not applying logic correctly

I have a field in SFMC that is a concatenation of two julian dates and a character. I need to split out the dates and convert them to gregorian dates in two seperate fields. However, the julian data ...
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1answer
19 views

Unable to automate a change of contact's device status with API in Marketing Cloud

We are trying to find a way to automate a change of a contact's device Status in MobilePush demographics in the Marketing Cloud. Theoretically, this should be possible with the Update contacts call in ...
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1answer
18 views

Marketing Cloud - User email sending authentication - from address

I was recently told that I was no longer able to send emails from validated user email address in Marketing Cloud. Previously we have validated the emails and then checked the box to add them to the ...
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1answer
26 views

How to pass attributes to Transactional E-mail content via the API

I'm trying to use the Transactional Messaging API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/transactional-messaging-api.htm) to create a password reset e-mail ...
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0answers
17 views

Using synchronized DEs in decision split in journey

We are using Salesforce data as the entry event in our journeys. As we have some latency between a record gets injected into the journey, till certain data attributes is updated, we have been using ...
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1answer
24 views

Dynamic content for product price

I've written an AMPscript for showing up to 4 items in an abandoned cart email. The script works fine but I still have an issue. The text email should show the standard price AND the special price ...
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1answer
29 views

Customer NPS surveys

I want to setup an NPS survey for customers within Marketing cloud. At a high level, below is how i am thinking I would set up. Build email in Marketing cloud with NPS rating --> values submitted ...
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1answer
35 views

Show/hide Smart Capture form based on AMPScript variable

I have a cloudpage containing a Smart Capture form that submits to a data extension. I am using Smart Capture because a submission then instantly triggers a journey entry. The idea is that a ...
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1answer
18 views

How are Person Accounts billed in Marketing Cloud?

I am syncing Person Accounts (effectively Accounts and Contact objects) from my Salesforce CRM to Marketing Cloud. As syncronised objects are also billed by Marketing Cloud, can anyone confirm how ...
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1answer
23 views

SQL Query returning null values for Boolean fields from Data Extension

I have 2 Standard Data Extensions and an automation written to get values from one DE to other. The issue I am facing is Boolean values from one DE is not copying exactly in the other DE. False values ...
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0answers
13 views

¿how do i update a subscriber's attributes with the values i already have in some variables in ampscript?

how to update a subscriber attributes with the values I already have in some variables in ampscript %%[ var @x set @x=1 /* Crear el objeto del subscriptor */ set @subscriber = CreateObject( "...
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1answer
32 views

Convert Julian Date in a string to Gregorian Date format [closed]

I have a text field that contains a string of two julian dates and a hyphen. Example:20140-20160 Structure: YYDDD-YYDDD I need to be able to output the two julian dates into two date type fields. ...
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1answer
28 views

ClaimRow function - dynamic Coupon Data Extension Name

On the community I have found some information about how to work around the limitation of "hard coded" data extension name in the ClaimRow function. As reminder, when claiming a row, the ...
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1answer
26 views

DataExtension.Retrieve() returns undefined

I'm trying to get this variable in my cloudPage ("allDataExtensions") to return an array of all data extension objects in my org. The original formula I was using was as follows Original ...
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0answers
31 views

fetching Dataextension headers using Soap+ssjs

I get no error, my cloud page keeps running <script runat= "server"> Platform.Load("core", "1.1.1"); var username = 'abc'; var password = 'xyz'; var ...
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1answer
28 views

SQL query not updating the target data extension

I am trying to run a sql query in Automation studio MC for syncing my Sync DE( Contact_salesforce) to a local DE. I want to send email to tht=at local DE in the next automation. But I am facing issue ...
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1answer
33 views

Marketing Cloud Attribute Value

Having trouble understanding AttributeValue and have few questions: Is this like system attributes? Different to the Attribute and Attribute Groups you set in Contact Builder? i.e. Adding new ...