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Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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1answer
93 views

How to make current parent Business unit to child BU without breaking existing functionality and integrations?

I have a Marketing cloud org that have only one BU and that is connected with SF Production environment, Now we want to make this as a Child and want to create a new parent BU so can we do this ...
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0answers
16 views

Marketing Cloud API Integration package types [duplicate]

As part of API integration, am installing a package in Marketing Cloud and would like to understand the difference between integration types: Web App Public App I read the description but didn't ...
4
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1answer
58 views

Limit code execution for BCC send

Due to compliance reasons, I'm required to BCC an archive email address for each SFMC send. I have below code snippet in one of the emails. SET @caseCreate = CreateSalesforceObject( 'CaseComment', ...
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0answers
13 views

Change From Address on Marketing Cloud Sends

I have a question on initiating email sends from Sales Cloud via the Marketing Cloud Connector. As of now it only allows me to select my email (the running user) or the records owner for the FROM ...
3
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0answers
27 views

Handling email forwards for Reply Mail Management within Marketing Cloud

We have a specific use case where we are facing a challenge with campaign email forwarding. We are trying to capture email replies inside sfmc. Let's say a campaign email goes out to a customer from ...
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0answers
25 views

Cannot Export a Data Extension to External SFTP Delivery Location in Marketing Cloud

I am trying to export a data extension (within Contact Builder/Email Studio) to an external SFTP site. The external SFTP site has been set up in File Locations for a long time. The only option I am ...
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1answer
37 views

Left Exclusion Join when data extension has composite primary key [closed]

I have a query on writing left exclusion joins when the data extensions has the composite primary key. I have below two data extensions DE1 ContactID AccountID attribute sksksksk 111111 six DE 2 ...
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0answers
38 views

Shorten the cloudpage URL and write SMS tracking information to Data Extension

I have successfully created a cloudpage and used it to track which users click on the cloudpage URL for messages sent through SMS, but I think the generated link is too long, which will affect the ...
0
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1answer
41 views

Three FOR loops in ampscript after reading from XML

I have an eReceipt issue. I am able to get the nested loop to work to display the promo amounts and descriptions when there is only one promo per item purchased. Where I am stuck is trying to add a ...
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2answers
31 views

Outputting the value of dynamically created AMPScript variables

In an email, I am using SSJS (I know, frowned upon) to parse out a JSON string. %%[ var @resourceCount ]%% <script runat="server"> Platform.Load("Core","1"); var ...
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1answer
37 views

Sending Timezone within API call

I'm implementing some API calls to the MobilePush SDK using postman. Right now I'm facing a timezone (I think) misinterpretation, as each time I schedule a Push Message, I need to do it based on a ...
1
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1answer
34 views

SSJS function runs more than once in Landing Page

I have an email template with a clickable image in it. The URL for that image is a landing page with parameters attached. The scope of the landing page is to capture the parameters from the URL and ...
0
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1answer
44 views

SFMC Content Builder [closed]

Is there a way to upload the images and get the personalised link? I have 60 images, but when I upload the images in the content builder, it does not create the personalised link. So this becomes ...
0
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1answer
28 views

SQL Joining Multiple Tables into a Data Extension [closed]

I have two Data Extensions with fields "MID" and "Total". And a third DataExtension with MID and Name. I want to make a NEW DataExtension that has these three tables joined into ...
2
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1answer
71 views

Updating existing Health Cloud Records on form submission in Cloud Pages

In Marketing Cloud, I have a CloudPages form that syncs data into my connected Health Cloud Org on form submission. I have a certain logic that determines if that user already exists in Health Cloud. ...
0
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2answers
42 views

Handling Null values in query [closed]

I want to avoid subscribers with the UtmSource value: 'https://survey.wilke.dk/' to enter my welcome flow. First thing I did was search for that exact value and found 6 subscribers with this UtmSource ...
0
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1answer
23 views

Why doesn't my Subscriber status update using SOAP Update?

I am trying to update my Subscriber status in the All Subscribers list using SOAP. I am using the following payload, you can see within my code I am using two different variations to try and update ...
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2answers
50 views

Change time zone in sms

I need to change the timezone to remove 6 hours compare to what SFMC is displaying in my SMS through Journey Builder. For example, in Salesforce Service Cloud, I have an appointment at 6:00 AM, and ...
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0answers
25 views

ContactAttempted issue happened in Journey Builder

I have experienced a strange behavior in Journey Builder. My records from Sales Cloud were pulled successful into my Journey. Entry source is Salesforce data and the data showed up in the Data ...
1
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1answer
41 views

Is it possible to remove extra html added when using content blocks in Marketing cloud?

I have an email that has to be sent, I am a developer, but not an MC consultant The problem is that when we create an email message & paste our email html code, everything works fine When we ...
0
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1answer
29 views

Is there any API REST OR SOAP API available to find the limit of user license available in the Marketing cloud org

Is there any API REST OR SOAP API available to find the limit of user license in the Marketing cloud org .
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1answer
57 views

Query Activity - Merging Data Extensions with Different Column Names [closed]

I have a Data Extension called “Merged Data Extension Newsletter” that has fields called “FirstName”, “LastName”, “Email”, and “Id” I am using ID as the Primary Key. I have another Data Extension ...
-2
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1answer
37 views

Get Current UTC Date and Time [duplicate]

Using the Now() AMPscript function will give the current system date and time, but is there an easy way to get the current UTC date? I don't see anything like a UtcNow() function, but that's what I ...
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0answers
17 views

CTOR field in Analytics Builder / Custom metric

I would love to create a custom report in Analytics Builder using "Blank Template for Email Sending Performance Save". I am choosing the filed of Sent, Deliverability, Open, Open rate, Click,...
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1answer
36 views

Data Extension shows 0 record after successful import via Automation Studio

Background We're running an external campaign, using SFTP transfer to import file from external to Marketing Cloud FTP location. In Automation Studio, we have an "Import File" action to ...
1
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2answers
36 views

Marketing Cloud SOAP API - How to change a Subscribers status back to Active?

My use case is this: If a customer hit's the unsubscribe button, we perform a SOAP Callout to Marketing Cloud to log an UnsubEvent. Which works great. Now if the our customer hits the button by ...
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0answers
27 views

SFMC - how to add/create Content Builder email in SSJS

I'm trying to create Content Builder HTML Email in SSJS. But it is not possible with methods available for creating classic content, for example: var newEmail = {...}; var createdEmail = Email.Add(...
-2
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1answer
62 views

product catalog and Einstein email recommendation [closed]

Can someone please explain me what is the use of product catalog in Einstein email recommendations Thanks In Advance, Nikhila
0
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1answer
48 views

Track whether users click SMS through cloudpage

When accessing the generated cloudpage URL sent through SMS, there will always be a 500 error. Even if the user tracking data is not written to the new Data Extension. However, the URL generated by ...
0
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0answers
18 views

Dynamically Set the Reply-To Address on Email Sends [duplicate]

I am trying to figure out how I can dynamically set the reply-to address on emails sent from Journey Builder in Marketing Cloud. Right now we have a default commercial send classification that is a ...
2
votes
1answer
28 views

Is DeviceID or Contactkey use when MobilePush sends token to APNS/FCM?

I'm trying to figure out which is used between DeviceID and Contactkey when MobilePush sends token to APNS or FCM What I understand about the steps in sending push notification, SDK requests System ...
0
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1answer
52 views

Not getting "ModifiedDate" for ListSend Endpoint

I am using ET_ListSend. But when I am fetching records I am not getting ModifedDate for the sends, but it is given in the documentation here Is anyone facing the same issue? Is there any way to get ...
0
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0answers
30 views

Subscribers.Update is not working

I'm trying to Unsubscribe some Subscribers based on the data retrieved from the Data Extension. Here is the code snippet: <script runat="server"> Platform.Load("Core","1&...
0
votes
1answer
38 views

Exclusion script with multiple lines in Marketing Cloud

I wish to add exclusion script to one of my email. Since my exclusion script is more than 1 line, I have created a Content Block in my same email. I am following the steps given in this pagehttps://...
2
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1answer
29 views

Using WSProxy to retrieve a list of automations that do not have the "On Error" recipient set

Here's the code that I have (below). I'm trying to find out how I can retrieve a list of automations that do not have an "Error" notification recipient set. I did find the API field name ...
1
vote
1answer
71 views

Using Video in Marketing Cloud Emails [closed]

I have a very insistent user who is telling me that they can send videos in emails. I advised that gifs or videos without sound can be used but they are telling me full videos are possible. I don't ...
0
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0answers
31 views

Best way to stagger email send Journey Builder

I was wondering how I would stagger a large send out - I know throttling is the way to go but apparently it only allows 500 per minute or something? Is the attached picture a good approach and is my ...
0
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0answers
8 views

SMS Triggered Sends for Long Code Support with multiple countries sms triggered SMS

I have a long code that is provisioned for nultiple countries however the locale of the long code shows up in my account as GB. When I try sending to different countries i successfully get a token ID ...
0
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0answers
35 views

Trouble with a filtered Marketing Cloud Data Extension retaining contacts that no longer meet the filter criteria

hope you're well and having a really great day! I'm working through a communication to our contacts that are experiencing shipping delays due to supply chain issues with our supplier. At present, I ...
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0answers
10 views

View reference for MessageId (SMS)?

In the data view _SMSMessageTracking, there is a field - MessageId. Is there a reference view? Maybe contains desciption, name, createddate... Thanks
0
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0answers
46 views

queryParams coming in with all uppercase keys?

I'm trying to create a page where I take a source URL, which may have existing query string parameters, append a URL parameter and pass the lot to a destination URL. The problem I'm finding is that ...
0
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1answer
27 views

DATE function to get past 60 days of data

I am running a query to get data from the past 60 days and BEYOND. So basically I am trying to capture anyone whose installdate is Today - 60 days and beyond. And I should be getting data whose ...
0
votes
1answer
36 views

API to surface emails created in Marketing Cloud

Is there a SF REST API to surface emails created in Marketing Cloud? For instance, I'm attempting to create an archive of past emails on a website. Instead of manually inputting the data, I would like ...
2
votes
1answer
78 views

Update data extension after clicking link in SMS

I'm trying to create a cloudpage and call it into SMS through ampscript - when the user clicks the SMS link through SMS, the contact's phone number will be added to the data extension (and some other ...
2
votes
1answer
51 views

Redirect the Page on Page Load using AMPScript

I have created a CloudPage for when the user clicks the "YES" CTA button that should be captured and redirect to the URL. I have done the following and I am able to capture the response and ...
0
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0answers
28 views

SMS Preview for MobileConnect

I created an Outbound SMS message using ampscript, and performing a bulk send from a sendable DE. I am logging some of the sendable DE values (used in ampscript above) to the SMSSendLog. Is there a ...
0
votes
1answer
49 views

SMS Error: "Invalid value specified for function parameter. Function Name: DateAdd Parameter Name: InputDate..."

I'm sending 2 very similar SMSs on a journey and one of them is not working properly. When I preview it, it gives me this error: Invalid value specified for function parameter. Function Name: DateAdd ...
0
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1answer
60 views

SQL Query to find Duplicate email under different ID [closed]

I am trying to run a SQL to get a list of Distinct email ID. For example if the John Does john@somebody.com Jane Doe john@somebody.com Alice J mary@abc.com I want my output to have only Jane Doe ...
3
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1answer
40 views

Retrieve updated data from Journey Builder EntryEvent (data Extension) in Custom Activity

We're building a Custom Activity that will send a push message to a external platform from Journey Builder. In usage of the Journey, a Emailactivity will update the Entry Event data extension, adding ...
1
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0answers
37 views

Contact Evaluation in Journey Builder - Application Level

I have a simple yet hard to find answer regarding contact evaluation setting in JB. When using an automation in order to inject contacts into journey there is a setting named Contact Evaluation. My ...