Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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0answers
40 views

how data in _open data view is recorded in SFMC

As of now, our understanding of data views is that data is mostly real-time. But is this true for all data views or only specific data views? if specific, then which ones? Recently, we noticed that we ...
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1answer
28 views

how to find out in SFMC all subscribers comprises of which country - like list demographic report?

I am looking to to find out how many contacts in all subscribers are from europe country (for GDPR). is there any report that shows me list demographics (countries)? if no out of the box report then ...
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1answer
30 views

Encrypt the FormURL varaible on form Submission [closed]

I have create the contact us cloud page using the ampscript, created two cloud page one is the main page which pre-populate the form values and on form submission it will redirect to thank you page ...
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1answer
15 views

Salesforce Marketing Cloud - JB Attribute based wait time not evaluating

I have a journey which looks at SFDC data and and has a wait activity based upon an attribute date/time field. The wait activity is 'wait until 3 days before trial end date'. A customer can have ...
1
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1answer
18 views

Way to restrict domain URLs in Marketing Cloud Einstein Web Recommendations tracking

We have few websites with Einstein Web Recommendations tracking scripts set up. Is there a way on MC side, without deleting a script from websites, to restrict tracked domain URLs only to certain ones,...
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0answers
40 views

Custom activity takes too long to answer

When running my custom activity in Journey Builder, I noticed it takes way too long to answer a request when /execute is being called. Heroku then gives an H12 error: "Request timeout". Code:...
0
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1answer
41 views

Ampscript Only reading first Integer

We recently set up an email that needed different content based off if a sales goal was hit. We had the following ampscript, but for some reason the system would only read the first integer. So if ...
1
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1answer
94 views

Is there a way to force stop an SQL query in Query Studio?

When using Query Studio, is there a way to force stop a query after 'Run' has been clicked? E.g. if I spot a mistake as soon as I click 'Run' or if the query is taking >15 minutes and I want to ...
0
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1answer
33 views

Can we get device tracking data in salesforce marketing cloud even though the email is not engaged in

Basically, I want to extract Device/OS/EmailClient level information on Email Deliveries. I am aware that, We can fetch this information using data extract activity and other reporting options AFTER ...
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10 views

Does setting Einstein 'almost saturated' number in Journey Builder override SFMC's AI?

I wanted to get clarification on the Einstein Frequency 'almost saturated' feature in Journey Builder: The documentation for Marketing Cloud suggests that the Einstein email saturation score is ...
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0answers
26 views

Install managed package in Marketing Cloud automatically using Install URL WITHOUT publishing on AppExchange

Note that this post is specific to Marketing Cloud. I know that you can have unmanaged packages in Salesforce and install them by clicking a link without ever listing them on AppExchange. What I'm ...
2
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1answer
51 views

SSJS - left shift operator (<<) and 2's Complement different behaviour than in JS

I hope someone has some experience with left shift (<<) and 2's Complement in SSJS and can help me to confirm my assumption and suggest a better approach for that problem. Assumption SSJS is ...
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0answers
45 views

500 internal server error when using RetrieveSalesforceObjects when Contact is abscent in CRM?

I am having an issue working with RetrieveSalesforceObjects Method, I am having 500 interval error whenever I am having a wrong contact id, I tried to follow the recommended method, check %%[ Set @...
1
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1answer
27 views

Journey Builder Code Activity

I need to execute a Server-Side JavaScript activity inside a Journey. If I remember well, there is a new activity called "Code Activity" that could be used for this. I am not sure if still ...
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0answers
50 views

ClaimRow in SSJS does not work

I have wrapped AMP script function ClaimRow in to the SSJS it works and changes the boolean field to true but when I do lookup rows this change is not visible.. I had issue in the past and that is why ...
0
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1answer
56 views

Contact deletion in Child BU

I've successfully processed contact deletion in Parent business unit, but I'm having trouble with setting automation program for deleting contacts in Child BU. As far as I know, the contact deletion ...
0
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0answers
44 views

Bot Protection for Marketing Cloud CloudPages

I want to implement Bot protection for Cloudpages that I am building in Marketing Cloud. Client does not want the manual Recaptcha way because that may deflect some leads. Is there any other automated ...
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0answers
26 views

MetadataAPI Remote Site Setting and Marketing Cloud

An instance migration is planned next week for our SF org. We have a marketing cloud business unit which is connected to it. As part of our preparation for the migration we followed the instructions ...
0
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0answers
27 views

Create new row in existing data extension

Based on another question related to how to update SFMC data extensions row by row, I'd like to understand how to first load a data extension in general and then create new rows within it. Based on ...
1
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1answer
30 views

LookupOrderedRows pulling in incorrect data into emails / formatDate, formatNumber

I am using the LookupOrderedRows function in an email to pull in Apartment information such as Address, Number of Guests, Available Date, and Price. The issue is that in some instances, the function ...
0
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1answer
25 views

Marketing Cloud - Individual Privacy and Preferences [closed]

For our new client we are planning to manage the privacy consent on the salesforce object Individual and then sync it to Marketing Cloud via connector. In MC, Can I create and attribute group to link ...
0
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1answer
33 views

Marketing Cloud Unsubscribe on CRM

Recently I have been setting up to sync unsub data on CRM to MC. I mentioned sync but what I want is this link(highlighted yellow) to work well. However when I click the link, this error message ...
0
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0answers
32 views

Send PDF (created in Salesforce) with Marketing cloud [duplicate]

As title suggests I have requirement to send file (content document, not attachment) created as PDF through marketing cloud. It's fairly common process, point is to send PDF print of receipt (invoice, ...
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0answers
60 views

Custom activity execute endpoint called multiple times at once

I have a custom activity that is hosted on Heroku. The execute endpoint of my activity gets called multiple times for one row of my data extension: router.post('/execute', function (req, res) { ...
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2answers
39 views

Query Error : field "Contact Key" required for targeted DE

Good morning, I have a Synchronized DE [Contacts_Salesforce_9] and I have to write a query to link it to a Regular DE because I need to put it as an entry data source in a Journey. However, with the ...
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0answers
45 views

How can I append new data rows to an existing data extension with predefined properties and columns?

There is data-extension-row-update and data-extension-row-create, but nothing like data-extension-row-append. Say I have an existing data extension I retrieve via import ET_Client myClient = ...
0
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0answers
18 views

Salesforce Marketing Cloud - SOAP API Retrieve DataExtensionObject from ESB Call error

We are encountering the following problem in our project: The ESB sends a Retrieve Call on a DataExtensionObject in Salesforce Marketing Cloud SOAP API resource. The call used to work ok till ...
0
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1answer
39 views

What is the difference between the Name and the CustomerKey of a data extension?

I did not understand yet what the difference between the 'Name' - argument in the data extension properties and its attribute 'CustomerKey' is: props = {'Name': 'Test-Name', 'Description': 'Sends ...
0
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1answer
18 views

Marketing Cloud - Does Corporate License include FTP and SFTP?

as in the question I wonder whether MC Corporate License include FTP and SFTP? From this link is not very clear. Is there an official comparison page between the different licences? Thanks
0
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1answer
25 views

v1 Token request does not work (Marketing Cloud) and pulls a NULL result

I am simply trying to run this v1 Auth request access token in a cloud page but keep getting a Null result. What is wrong with my code below?? var client_id = "XXXXXXXXXXXXXXXXXXXXXXXXXXX"; ...
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0answers
61 views

Marketing Cloud double opt-in process

I’m trying to understand how to configure a double opt-in classic scenario with Lists. Am I right about the sequence of actions in the main scenario below? Step 1: A subscriber sends a blank email to ...
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0answers
23 views

SFMC - Query List ID and Push to Data Extension

We have a "List" under All Subscribers and we want to move all of the contacts in that list to a Data Extension. The reason for this is we want to have those individuals go into a Journey. ...
0
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0answers
27 views

Passing list of objects to Journey API Event Entry Source(REST)

I am trying to display list(without specified length) of objects in a email, from data that is provided by a Journey API Event Entry Source. Api calls are sent from external system and should be ...
0
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1answer
17 views

Prefixing ContactKey with a country code after send out/go live

The SFMC instance is being shared by multiple countries of the same client. To avoid over writing each other's data at any level(Subscriber/All Contacts), the client is expecting a prefix to the ...
0
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1answer
55 views

How to loop through a DE to find the closest birthday date in comparison to NOW()?

I want to loop through a DE that contains the attributes of a family, to retrieve the name and birthday of the family member who's birthday is the closest to NOW() AND is within the next 90 days. I ...
0
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0answers
35 views

Adding additional field to '_PushAddress' in Marketing Cloud and passing the value through API call

Currently I cannot extract SubscriberKey/Contact Key when querying _PushAddress. Hence, I added a an additional field called SubscriberKey to the _PushAddress in Data Designer. I can query this field ...
0
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0answers
38 views

Drop off in open rates since using new template

Recently implemented a new master template in SFMC at work and since we have started to use this we have noticed a big drop in open rates - up to 40% drop off compared to the old templates when we ...
0
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1answer
47 views

SELECT from _sent dataview - duplicate value error occuring

I am trying to create an Automation to update sent dataview records daily. The code I've tried is the one below, but it kept showing error messages with "Violation of PRIMARY KEY constraint. ...
2
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0answers
217 views

Can't upload app with MarketingCloudSDK 8.0.1 to TestFlight

I'm having trouble uploading the app to TestFlight with the latest MarketingCloudSDK 8.0.1. I get the following errors: ERROR ITMS-90685: CFBundleIdentifier Collision. There is more than one bundle ...
0
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1answer
26 views

IP warm up and leverage on previous email send system

my new client is sending emails from a specific website and is planning to move to marketing cloud. He might send in future around 1M emails per month. Can we leverage on the previous IP that was ...
1
vote
1answer
24 views

Exclusion list Subscriber Key queston

I have a list with emails to exclude but my MC instance uses a unique sales cloud contact key (003) as the subscriber key. Can I exclude these emails using EMAIL as the subscriber key?
0
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2answers
42 views

Create a DE field that has GUID/NewId as its Default value

I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
5
votes
1answer
96 views

Custom Activity: real data for frontend; POST endpoints for lifecycle don't work

I want to pass/traverse contact(s) through my Custom Journey Builder Contact Filter. For example, get contact(s) as input; (in my modal) select/remove existing fields or add new value for empty ...
1
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0answers
67 views

CloudPage UTF-8 encoding issue - SSJS / AMP

While creating cloud pages I would like to debug the pages and don't want to wait every time somewhere between 5 and 15 minutes for the page to be re-published. That's the reason why we are using a ...
0
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1answer
63 views

Inactivating a Link in the email for FTAF

My client has a custom unsubscribe page using cloud pages (Using CloudPgeURL function) in all emails. When a subscriber receives the email and forwards it to a friend, the friend is able to click on ...
2
votes
1answer
64 views

CloudPage GET/POST Parameter with value "<[aZ]" fails with 500 error

I try to make sense out of an edge case scenario I just came across and would love to get some ideas around why this may happen. On any CloudPage, if I add a GET or POST parameter with the value of &...
0
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0answers
28 views

SFMC multiple email to same email address from different senders

Can anyone confirm that Salesforce Marketing Cloud allows multiple email messages (from multiple senders) to the same target email address, in one list? We manage emails from multiple agents, which ...
0
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1answer
30 views

On Android in-app messages are not shown when the App is already in foreground

We noticed that if we send a message while the app is running, the SDK does not try to handle it until the app is put in background and back to foreground. Our question is if there is a way to let the ...
0
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1answer
41 views

CloudPage AMPscript for Smart Capture Form

I have a customer portal that generates a unique URL that contains the Subscriber Key of my record (mdmid). The customer would click on the URL and brought to a CloudPage. On the CloudPage would just ...
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0answers
47 views

Journey Builder Custom Activity EventDefinitionKey when running through Automation

I have a Journey whose entry source is a DataExtension used by Automation. The eventDefinitionKey is coming as "AutomationAud" rather than "DEAudience". The Set Schedule is set to ...