Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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2answers
31 views

dynamic subject line extraction

We sent an email which has a dynamic subject line using Ampscript logic. is there a way to find out how may people opened subject line A vS subject line b? when checking the job table it just shows ...
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1answer
49 views

Creating a custom report to measure how many replies were sent using RMM

I am trying to figure out how to create a (custom)report where I would be able to track how many subscribers and who (if possible) replies on the emails I have sent. Is it even possible? In tracking ...
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1answer
27 views

Not able to access token from response object via dot notation SSJS

I am not able to access the token via dot notation (from response object) - what am I missing here? Platform.Load("core", "1"); function requestToken() { var url = 'some_url'; var ...
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0answers
34 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
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1answer
25 views

Contact remove from journey

In marketing cloud will deleting a contact remove them from a journey or will they continue to receive communications?
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1answer
48 views

REST API error: Primary key '(primarykey)' does not exists

I am trying to upsert a row into a triggered send data extension with a synchronous call, but I am receiving the following error message: { "message": "Primary key 'Email' does not exist.", "...
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1answer
34 views

Transform Data Extension to Triggered Data Extension

Does anyone know whether it is possible to transform a standard DE to a triggered send DE?
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1answer
24 views

Taking actions on a new record in the data extension

Is there any way to detect/act on a new record entry in a specific data extension (launch a script or automation for instance) without the usage of Journey Builder functionalities. My alternative way ...
1
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1answer
34 views

IP Warming small email domains

What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
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1answer
35 views

Is it possible to add a text over a background image in SFMC? [closed]

I'm trying to add a txt over a image HTML content block. Every time i try different sets of codes it leaves me with the text appearing below/above the image, not on top of it. Here is a sample code i ...
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1answer
22 views

Is Send Time Optimization available outside of Journey Builder?

I have a client that is hoping to take advantage of Send Time Optimization for their large communications. I have two questions: Is STO available outside of Journey Builder? If I need to use Journey ...
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1answer
53 views

Select Records from Different Sources

I am trying to grab email address from different sources for selected Account IDs. I have all email address in Contact table those are grabbed from Account and Opportunity table. So task is first I ...
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1answer
44 views

This Decision Split activity is not configured. Configure all activities before activating

I have started building my Journey as slowly and tactful as possible. The entry point is a data extension containing a field called FirstDepartueDateTime. A Decision Split activity checks whether this ...
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0answers
50 views

SSJS HTTP.Post ValidEmail with requested Access Token

I am trying to make an API request in SFMC to validate email addresses, which requires first to get the Access Token. I was able to request the access token, but then the next HTTP.Post request I do ...
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1answer
28 views

Einstein Engagement Frequency - what do the resulting data extensions look like and are they accessible?

I've been reading the documentation and watching some demos on the Einstein Engagement Frequency in Marketing Cloud (https://help.salesforce.com/articleView?id=mc_anb_eef_create_de.htm&type=5) ...
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1answer
36 views

XML to Data Extension

I am trying to find a way to automate a SOAP call and have the response which is in XML format being parsed and put into a data extension in the proper format (data to columns) I can create the SOAP ...
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2answers
31 views

Marketing Cloud - API to create email send definitions(user-initiated sends)

I was able to create Email Send Definitions(User-Initiated Sends) with JSON and REST using the Python FuelSDK, but I am trying to send a call without FuelSDK and can't figure out what REST endpoint to ...
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1answer
44 views

Data Extension Subscriber Relationship [closed]

I have a question about what subscriber Relationship to choose for a data extension. We are importing purchase data via an FTP to a Data Extension. I would like to use this Data Extension as a send ...
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0answers
34 views

lead object synchronization issue in marketing cloud

I have done all the steps needed to synchronize salesforce sales cloud objects to the marketing cloud and i can synchronize all the objects except lead. when I try to sync lead the cogwheel just keeps ...
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0answers
42 views

CloudPages keeps adding max-width property

CloudPages keeps adding a max-width property to the style tag in my page. It is part of the main_style class and keeps getting inserted every time I open the code. I can delete it and publish the code ...
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0answers
58 views

Attach PDF File in an Email

I need to attach a PDF file in an Email in Salesforce marketing cloud. i use the function AttachFile() and i use an LINK of that PDF: %%[ var @fileName, @fileAlias set @fileName = "https://UAT2.cs88....
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1answer
36 views

Contacts Deletion in Marketing Cloud

How can I delete the contacts that are not a part of Data Extensions or Journey Builder in marketing cloud? I don't wanna delete any of the Data Extensions or Salesforce Data Extensions that are ...
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2answers
37 views

marketing cloud soql filter by row number

I've a DE which has 2M records and would like to split it to 1.1M and 0.9M using SQL query. A query like below throws error. Any thoughts? select A, B, C, ROW_NUMBER() OVER (ORDER BY ...
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1answer
37 views

Restrict Access of Synchronized Data Extesion

We have requirement to restrict access of Sync DE using custom Role Setting to some users , is it possible to restrict access of Synchronized DE in Email Studio and Contact Builder using Role and ...
0
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1answer
31 views

SSJS Restrict Contact

Is there any SSJS function that would allow me to restrict a contact? (I can't find anything related in the documentation) Ref: /contacts/v1/contacts/actions/restrict?type=keys
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0answers
46 views

Marketing Cloud - retrieve message name from SMSMessageTracking

I want to retrieve sms message name & campaign name from SMSMessageTracking data view. How to do that? Because i need message name & campaign name to calculate my sms campaign performance. I ...
0
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1answer
31 views

Error executing HTTP.Post call from Microsite landing page

Here's my code below. The error happens at the first HTTP.Post call. The error message is simply: ExactTarget.OMM.FunctionExecutionException: An error occurred when attempting to evaluate a ...
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0answers
25 views

How to add content to above email template assigned to Triggered Email

I have managed to initiate the Triggered Email using AmpScript in a Cloud page. Is there a way to pass in text content into the Triggered Send above the email assigned to the Triggered Email ...
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0answers
22 views

Assign using Active Assignment Rule being ignored with UpdateSingleSalesforceObject

The AMPscript function UpdateSingleSalesforceObject ignores Assignment Rules when Leads are created or updated. Is there any way to assign the assignment rule when a lead is updated via ...
2
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0answers
39 views

“Automatically Refresh Upon Sending” list function doesn't work

In Salesforce Marketing Cloud, the button "automatically refresh upon sending" present in every contact list doesn't stay on after clicking on "Change" and setting it to "On". After the page is ...
2
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0answers
26 views

How to setup programmatically the background color of a marketing cloud Layout block

I am struggling with the possiblity of configuring programmatically the background color of a Layout Block that I have in Email Studio. I don't find the possibility of doing that using AMPSCript. It ...
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2answers
45 views

Email tracking is not synchronizing to Salescloud

I sent an email to a filtered Data Extension that contains a PersonAccount (the PersonContactID is related to the subscriberkey) but I don't see that email tracking in the profile of this Account in ...
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0answers
26 views

Salesforce Marketing Cloud custom activity - wait for API trigger

I'm new to Custom activities so I'm not sure if my scenario is even possible but.. Let's say I have a Journey and it starts with a simple email out message, the customer receives the email and then ...
0
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1answer
18 views

Aggregate Level Tracking in Salescloud

I configured the Marketing Cloud Connector enabling all the tracking info to be synchronized to Salescloud (see picture below) but, after sending some emails, I don't see where in Salescloud I can ...
2
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0answers
25 views

Triggered Send SFMC from Commerce Cloud

I'm creating a connection between Marketing Cloud and Commerce Cloud to, amongst others, send an email based on an action occurred in Commerce Cloud. Is the process of setting up a triggered send ...
0
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1answer
36 views

Real time dynamic emails

A client of mine is making the switch from Selligent to Salesforce Marketing Cloud and wants to show the most recent opening hours in their e-mail. Real-time stock is also a nice to have. Is there a ...
0
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1answer
28 views

Can i send two seprate email to two different person using 1 journey in marketing cloud [duplicate]

I Have an cloud page with smart capture form that is pushing data to data extension. What i want is, when user fill the form and become a subscriber will get an email and at the same time i want to ...
0
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1answer
33 views

Excluding parenthesis using where clause

How to exclude values, where values contains "(" paranthesis. For example I tried, Where Email not like '%(%' But I am keep getting an error. An error occurred while checking the query syntax. ...
1
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0answers
35 views

Data Extension List REST API

I want to list the data extensions contained in a specific folder in SFMC using REST API. I have already checked the documentation and I found a way to do it with SOAP API. But we need to do it with ...
0
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1answer
28 views

HTTP Post response error - “Value was either too large or too small for an Int32.”

I am trying to retrieve a portion of the response related to a template-based email via a Cloudpage. I am attempting to get the "items" portion of the response. I get the following error: Value was ...
0
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1answer
22 views

Connect to a database of an X system to get information for my journey

I have a question. If I wanted to connect to a database of an X system to get information for my journey. Is it necessary to create a webservices or is it only configuration through automation studio ...
3
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2answers
43 views

Sql Action “Run Once” fails to pull records

I'm trying to run a query that contains a few joins. It is populating a data extension. However, when I "Run Once", not only does it fill the extension with data, but there is no record in the ...
0
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1answer
29 views

Marketing Cloud sFTP to vendor issue

We are trying to use Marketing Cloud to drop a file onto a vendors sFTP site. We have username and password etc and can make the connection from home, Starbucks or any network except where we work. ...
0
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1answer
44 views

Can i send email to the subscriber and same email to 3rd person at same time using journey bulider on submit of smart capture form

I have a cloud page in SMFC with the smart capture form. The form is submitting the data to DE working fine. I have created a journey to send a email, when user fill the smart capture form in my ...
0
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1answer
41 views

SSJS to save data into a data extension

I am really new to SSJS but what I am trying to achieve is to pass some parameters in the URL from an email and capture them in the cloud page and then save that data into a DE using SSJS. At the ...
0
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3answers
40 views

retrieve content blocks in landing page based on data extension attributes

I have one email which has link to cloud page/ landing page. the URL is passing email address in url parameter and then ampscript is fetching all values from DE to the LP. But I am stuck with ...
0
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1answer
35 views

Using Wait By Attribute with Salesforce Entry Data ignoring time

My client wants to send SMS to campaigns in Salesforce. The send creates a Task, which is later updated in the journey with a status of SMS Delivered or not. A campaign send can be created on a ...
1
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1answer
123 views

Product Recommendation display in email

I'm trying to build a product recommendation section in our emails but as I'm very new to AMPScript I'm not sure if I'm on the right path so if you can give me some guidelines would be much ...
1
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1answer
26 views

Not able to edit Approved Emails in marketing cloud

I have recently started working on SFMC and my org uses approval process for emails. I was assigned to change the HTML email contents for active journeys, but those emails are not editable and say ...
1
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1answer
33 views

Find Subscriberkey based on Subscriber ID

I have a daily file with only Subscriber IDs sent from Audience Studio into Salesforce Marketing Cloud. I have imported the file into a data extension called 'SubscriberID'. I will need to find the ...