Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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How to change AMPscript logic such that it results in a one-click unsubscribe?

%%[ /*AMPSCRIPT PROCESSING GOES HERE*/ /*GRAB SUBSCRIBER INFO*/ SET @email = RequestParameter('emailaddr') SET @subKey = RequestParameter('_subscriberkey') SET @result = RequestParameter('result') ...
Faseeh Ur Rehman's user avatar
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Journey Builder Decision Step Not allowing contacts that should go through

The problem is that the decision split logic is removing everyone that enters the journey which is incorrect as there are many contacts that should flow through that meet the exclusion parameters ...
FlashAMGTurbo's user avatar
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Marketing Cloud Automated Email Send

We are wanting to create a solution within the Marketing Cloud that essentially allows us to input a SubjectLine and Body into a CloudPage, have that CloudPage update our data extension with those ...
John Brazas's user avatar
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1 answer
59 views

Reverse DNS on Marketing Cloud

I'm checking a list of requirement to see if we are following the best practices while sending emails on Marketing Cloud and one thing that I should check is about the reverse DNS If I didn't ...
Leto's user avatar
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OMM_FUNC_SYNTAX_ERR ON UpdateSingleSalesforceObject and repeating parameters

I have a cloudpage which collects information by html form to DE. I have SubscriberKey, EmailAddress, FirstName, LastName, Study_Program_Type, Date_time, ContactId, Program_Duration columns and ...
cameron harwood's user avatar
1 vote
1 answer
58 views

How do you only display decimal places if they aren’t zero?

I have numerical data being passed into an email to two decimal places, it could be 10.00 or 10.16 for example. Is there a way I can easily show just 10 if the original number is 10.00, but show 10.16 ...
John D's user avatar
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Why aren’t my journey emails sending when recipients opt out for emails

I have set up an email journey on marketing cloud, recipients get an email in response to a form they fill out. I ticked “opt out” for company emails when I was testing the journey. The form was ...
Michelle 's user avatar
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No Bounce Reason or Bounce Category on held contacts

I do have a question. Can anyone explain to me why, when i extract all the contacts i have, their email status and etc, for most of the helds contacts, i do not have any information on the bounce ...
Guillaume's user avatar
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Massively delete contacts from +1000 data extensions

I'm cleaning our Marketing Cloud instance and I have a folder containing more than 1.450 data extensions I'd like to delete. I need to delete both contacts and the data extensions. I was wondering if ...
Blanca Escalera's user avatar
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1 answer
45 views

Edit the color of an email subject line in Marketing Cloud

Currently I was asked to format the subject line of an email, that is, to show it in green for example. I understand that this cannot be done but I wanted to confirm with you
CALU's user avatar
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File IO on Main Thread with Evergage

I have connected Sentry to my app which gives me the following error: File IO on Main Thread - file.write - Evergage-config (578 B) with the following call stack: [ { "filename": ...
Kata's user avatar
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How to get Salesforce frozen Users in Marketing Cloud?

I want to send communications to my Salesforce Internal Users from Marketing Cloud. To do that, I'm creating an automation to populate/refresh a Data Extension with all the Active users in my org. ...
Luis Miguel Costa's user avatar
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1 answer
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Unique Clicks per Subscriber and Unique Clicks per subscriber per link/url

I am trying to achieve following results using SFMC data views and SQL but unable to produce a query that can meet all these requirements in one piece of code. Also, my requirement is to create a net ...
Pardeep Singh's user avatar
-1 votes
1 answer
42 views

Find Content Block path stored in Salesforce Marketing cloud

I would like to create a cloudpage where in it will take an input from a user for Content Block By Id. The goal is to achieve the path where this content block is stored. On entering the integer value ...
Pavan Bhat's user avatar
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37 views

Is it possible to identify when a notification is cleared by the user?

Does SFMC provide any way to know when the user explicitly clears the notification? By sliding it or clicking clear all notifications
wbelarmino's user avatar
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1 answer
93 views

Marketing Cloud Custom Preference Center - Do I need Publication Lists?

Designing a custom preference center and planning to use a data extension instead of OOTB preference Management to store subscriber preferences. Here is my design MasterSubscribersDE - To store all ...
sdondeti's user avatar
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Patch request to update html content for an asset in SFMC

I am updating the asset in SFMC using the below mentioned API / SSJS code : var assetIdToUpdate = "115271"; // Replace with the actual asset ID you want to update var assetHTML = ...
Vedant Wankhede's user avatar
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How to fetch email address, encrypted email address in interaction studio

I created site map for a website. But user details like user name, email address, encrypted email address are not captured in interaction studio. Is site mapping alone enough to capture these data
SFMC Developer's user avatar
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access the child BU's DE from a parent BU

i would like to manually do a contact deletion from a DE in which the records are captured. i have set the DE as a Shared but still cannot see the DE listed when trying to view it from parent BU. can ...
Ven's user avatar
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-1 votes
1 answer
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Automation data into data extention

I found a script for retrieving automation data on https://www.ssjsdocs.xyz/automation-studio/automations/retrieve/all.html. I still learning SSJS and can't figure out how to store this kind of ...
Martijn e's user avatar
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Person Account creation AND Campaign Member activity in journey

enter image description hereIn SFMC, I have created a DE and CloudPage with Smart Capture form, to collect email address and some other fields. This CloudPage is the entry/trigger for a journey. What ...
nazeli's user avatar
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Salesforce OOTB Function

About Salesforce OOTB function Hello everyone, I have been working on MC construction from the beginning and am currently in the Marketing Cloud Connect stage. I am comfortable with MC Connect, but I ...
손광섭's user avatar
-1 votes
1 answer
51 views

SFMC LookupRows query result display question

as we know we can use lookupRow function in SFMC to query the data from the DE. and we also have LookupOrderedRows() function take same action and can sort the result. my question is when we use ...
Andy Li's user avatar
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1 answer
31 views

Transactional email behavior using the Send Flow

I am new to transactional emails in Marketing Cloud and am being presented with a business case where marketers want to send legal updates to customers based on certain legal business requirements i.e....
Tazzy1234's user avatar
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0 answers
39 views

Marketing Cloud PHP Integration: Malformed SOAP Request?

I am in the process of using the Marketing Cloud API in a proprietary application. I have hit a few snags that have prevented me from accessing the data I need. Because of our tech stack, we are NOT ...
Chris Carvache's user avatar
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2 answers
45 views

Load information into CloudPage form

I have a cloudpage in sfmc with a form to update some customers' information. The function is to pass the subscriberkey parameter in the URL and search Salesforce for this ID. Check if this ID exists ...
Daniel Tazinaffo's user avatar
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0 answers
37 views

Applying communication rules and limits for journeys across multipele Businss Units (in Salesforce Marketing Cloud)

i have a question and not sure if there is a straighforward solution. We have identical customer lists in multiple business units (one for each brand). We want to set communication rules and limits to ...
sisorayi01's user avatar
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0 answers
32 views

Location of Shared Salesforce Data Extensions folder

I have two business units. We want the results of this journey to populate back to SF so I’m moving the Data Extension being used to the Salesforce Data Extensions folder. However, the automation ...
JohnDillenger's user avatar
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1 answer
66 views

Salesforce Marketing Cloud: Fetching of push messages from Backend

We have been sending a lot of push notifications (millions every day) via AWS SNS based on triggers in our backend services and quite a lot of push notifications (millions every month) via Salesforce ...
Anna MC Admin's user avatar
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0 answers
42 views

How to debug a Hard Error coming from a Journey Builder Custom Activity in Marketing Cloud

Dears, we are trying to implement a Custom Activity in Journey Builder in Marketing Cloud. It works perfectly in our test BU but creates a Hard Error on production BU. The logs of the app behind the ...
Ivan Razine's user avatar
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0 answers
53 views

How to capture Contacts and Leads with AMPscript CreateSalesforceObject in Marketing Cloud?

I am trying to capture Leads and Contacts using the CreateSalesforceObject. However, with my code so far, I am only able to capture Leads. What I want to achieve is that whenever someone submits a ...
AllMight's user avatar
-2 votes
1 answer
61 views

An Ampscript loop that will show columns in a foreach instead of rows

I don't think this is possible, but has anyone ever created an ampscript loop that went on column data instead of row data in a lookup data extension? I was thinking of using a BuildRowsetFromString ...
scoopzilla's user avatar
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1 answer
148 views

Spam Complaints from Gmail

I am surprised to find zero complaints record from "gmail.com". This is from both Spam Complaints Over Time report and Complaints Data View. I also tried sending a test email and marking it ...
weliott's user avatar
  • 173
0 votes
1 answer
60 views

SSJS code to add existing query activity to an existing automation fails

I am trying to add an existing Query Activity to an existing Automation using a SSJS script. This is my code. I have referred the doc <script runat="server"> Platform.Load("...
New Developer's user avatar
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0 answers
44 views

Proposal for Ensuring Clean Data in SFMC: Email Address Validation

We've identified a significant number of email addresses in our SFMC org that have been bounced or suppressed due to List Detective. To ensure a clean and accurate database, we have recently cleansed ...
Ranjan's user avatar
  • 67
-1 votes
1 answer
39 views

Possible Sender Reputation Impact in Multiple dedicated IP under One SAP domain. (Marketing Cloud)

Is there anyone who have configured multiple dedicated IPs under one SAP domain? we have 4 dedicated IPs under one SAP domain and I've wondered the possible impact that could occur in multiple IP ...
Sujin Hwang's user avatar
1 vote
1 answer
50 views

Log Unsub Event for Job and Not Unsubscribe from All Subscribers

Right now we send to multiple brands in a single business unit. We also use data extensions for all sending. I am looking to concept a way to log an unsubscribe event to a send job for reporting ...
Tazzy1234's user avatar
0 votes
1 answer
112 views

Capture Data on Thankyou page after Smart Capture form submit

I’m trying to find a workaround to capture submitted Smart Capture form values and passing them onto another DataExtension in addition to saving it to the DE that was initially defined in the ...
Yevgeni Y's user avatar
0 votes
1 answer
31 views

problem with AMPscript - deletedate function

I'm trying to use DELETEDATA function in AMPscript in unsubscribe process in order to remove record from 2 places ( Data Extensions) AMPscript code is not working when adding this part: SET @TCX_LOCAL ...
Natalia's user avatar
0 votes
2 answers
70 views

500 internal error at profile center

I try to build a profile center in marketing cloud cloud page, but got this 500 internal server error" is there anything wrong with my amp script my ampscript: %%[ SET @contactId = Id IF NOT ...
user3277721's user avatar
0 votes
1 answer
103 views

All subscribers as a target DE for SQL Query activity

With the help of script activity shared by Eliot here, similarly I am trying to update the target DE as All Subscribers in a SQL query activity. Here is the updated code I am using in the script, but ...
user144592's user avatar
0 votes
0 answers
72 views

CloudPageURL function in ssjs activity

The use case is to send the SMS in marketing cloud via Shortio link shortening service. Now since the Shortio has rate limits, we are first shortening the links, and then upload to data extension and ...
Chandan's user avatar
  • 653
0 votes
1 answer
68 views

How to convert text data type to emailaddress data type in marketing cloud

I have a SourceDE with field name "Email" as a text data type, but this field has emailaddresses only. I am writing a Query Activity in marketing cloud to tranfer the data from SourceDE to ...
SFMC User's user avatar
-1 votes
1 answer
81 views

Redirect a cloud page to an external URL

I have a cloudpage that has been replaced by a similar landing page on my website. How do i set up a redirect on the cloudpage so that everyone who lands on the cloudpage is automatically redirected ...
Peter Irving's user avatar
-1 votes
1 answer
51 views

Can I pull signature of team member from outlook while sending out email from Marketing Cloud?

Thoughts on the below challenge? Can I pull the signature of a team member from Outlook while sending out an email from Marketing Cloud? The components of the signature are the Image (photo), Name, ...
Jimmy Vaswani's user avatar
1 vote
2 answers
96 views

How to view Transactional Send Definitions in the Salesforce UI?

So I created this transactional send definition with the api here and now I was wondering if there is a way to view it in the UI. I can't seem to find anything that indicates this is possible. Any ...
sharkeater123's user avatar
2 votes
0 answers
122 views

SfmcSDK Error: Fatal Exception: java.lang.IllegalArgumentException: Receiver not registered

I've been testing push notifications on Android and got the following log on crashlytics and logcat. Important to note that I've received the notification successfully and had no problems opening the ...
Eloisa 's user avatar
0 votes
1 answer
36 views

Add/Increment a value to the target data extension field of a query activity in Marketing Cloud

I have a Data Extension with daily sendLogs and I want to get the client_id with the EmailID=XXXX and ActivityId = XXXXXXXXX and add 1 to the field N_Ciclos of "Contadores" DE (target DE). I ...
Raas's user avatar
  • 15
1 vote
1 answer
50 views

Dependency error when using MobilePush SDK React Native module

We are running into an issue with implementing the react-native-marketingcloudsdk version 8.1.0 in our application specifically on Android. Refer to below screenshot. We have tried a few different ...
Eliot Harper's user avatar
  • 16.4k
0 votes
1 answer
37 views

Trying to use contains in Ampscript

I am trying to find the values in a string using Indexof in ampscript. set @edt= "0,00" set @displaySaving='initial' if IndexOf(@entryDiscountsTotal,@edt) > 0 ...
Harsha S's user avatar