Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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33 views

Use engagement split and new version in Journey Builder?

I'm new with MC. I have two questions about Journey Builder I have a journey builder like the image above. The engagement split metric is "opens". I expected if I clicked to "Duc email&...
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1answer
29 views

HTTPGET function call to intranet api on landing page is giving remote name could not be resolved

I am using HTTPGET function call to my organization intranet api on landing page to get current logged in user details. When i am running the script on landing page it is giving remote name could not ...
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63 views

Update AMPScript functions not working in LINE message

Using journey builder we send both LINE and EMAIL communications on the same journey. Each contact key has more than one record and we need to send communication to all the records based on unique ...
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26 views

Line Contact Key Updates in Group Connect

our requirement is we need to send a message when active in LINE account and should not send when not active using journey builder. In the journey, before we send LINE message we check the LINE status ...
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1answer
43 views

SSJS redirecting to wrong page

I have a processing cloud page and the page redirects correctly to success page but when I add in extra bit of code for error page redirect, records evaluating success still goes to the error page. Am ...
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1answer
38 views

What is the best way to query ALL subscribers?

We're using an enterprise 2.0 account, and are querying from the parent BU. What we're confused about is which data view should we query to receive an accurate report on ALL the 'Subscribers' in our ...
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34 views

Server Side Javascript results in “Bad Request” in a CloudPage

I'm running into an issue that I don't think is a SSJS timeout issue. The default timeout is 30 minutes, and I end up getting "Bad Request" after about 4 minutes. Basically, I have some ...
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1answer
22 views

Marketing Cloud _Unsubscribe view returns a different count for status “Unsubscribed” than if I search manually in the All subscribers list

If I run the following query in a Marketing Cloud (Corporate version account so there are no BUs): SELECT EmailAddress, SubscriberKey, Status FROM _Subscribers WHERE Status = 'Unsubscribed' I get a ...
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1answer
38 views

Smart capture - prefill form on external web page

Is it possible to create a smart capture form using cloudpages, prefill the fields in the same form (using process like outlined in the link below), and then embed the form on an external web page (...
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1answer
26 views

What's the best way to unsubscribe someone from ALL business units using code?

as the title says I'm looking for the best option to use code to unsubscribe a user from all business units. More specifically, we're planning to build a custom preference center that would basically ...
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7 views

Marketing Cloud Field-Level-Encryption with SSJS not work

I want to use SSJS Script to insert a new Subscriber to the All Subscriber List in our Marketing Cloud, in which the field-level-encryption is turned on and the Email Address of the Subscriber should ...
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2answers
45 views

AMPScript IF statement or Loop?

I am hoping to get some help from you guys. We have a Scenario that we wan to send different content to people who attended our Web_Event. In this case, we have Event A, Event B, and Event C. For some ...
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2answers
38 views

Unable to use array.includes() with SSJS?

i have the following functions i'm using to not only collect all DEs in an account but using the JSON payload from that, also extract all the Business Unit IDs. Within the pullAllBusinessUnits() ...
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59 views

Data export: Views vs Tracking Extract

If we have to make a choice at this moment, on which process we are going to use to extract daily campaign data from SFMC to an external data warehouse, what would be the best (future proof) solution. ...
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1answer
31 views

Making a callout To Marketing cloud from Service Cloud External Services

I have been trying to invoke Marketing Cloud Transactional API from Salesforce Service cloud. I saw there is a Marketing Cloud Open API Spec for Transactional Messaging: https://sforce.co/2GuuYMn and ...
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23 views

Journey Builder error “CurrentlyWaitingInSameInteraction”

I have a journey for an abandon basket campaign that was running fine for a long time. Today I realized that from the 16th stage one of the campaign has stopped sending. I looked at the history log ...
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1answer
32 views

how to populate contact counts from all contacts in landing page

I would like to populate the contact counts from All Contact in landing page, is there any system data view for all contact. Regards, Ahmed
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24 views

How to fetch unused Data extension and User name who last modified the DE

) I have list of DE in Folder . I want to know if a particular DE has been used or not in any email , send ,Journey,automation. Or something like that . Basically we are trying to identify unused DEs ...
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2answers
36 views

Running Automations in 15minute intervals

I'm aware of the 2 methods of running the automation so that you can run it more frequently (less than 1 hour) Adding wait periods between SQL activities within 1 automation Cloning the automation ...
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1answer
18 views

Check Usubscribe origin on All Subscribers

Let's supose we have the following structure: BU A - Parent BU B - Child BU C - Child A contact exists in both business units B and C. When we use the option 'Subscribers will be unsubscribed from ...
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1answer
29 views

The QS parameter in marketing cloud

Is there a way in the subscriber data views to pull the QS parameter and tie it to the email address? My preference page out of the box requires a link that looks like this: http://click.mycompany.com/...
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0answers
12 views

_Job.JobStatus = 'New' When Status Shows 'Scheduled' or 'Canceled' in the tracking UI?

When querying against the _Job dataview, I'm seeing a status of 'New', even though the status shows differently in the UI in the send tracking panel (example: 'Scheduled','Canceled'). I've built a ...
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2answers
50 views

Can two SFMC instance be connected to a single Sales cloud?

I have two SFMC instances as below, SFMC Core tenant (with only 1 BU) -- Existing SFMC Enterprise 2.0 -- NEW So our SFMC Code tenant is connected to a Sales cloud instance via Marketing Cloud ...
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0answers
36 views

Get rendered HTML of a content block

Here's a crazy question.. Is there anyway to retrieve a rendered view of a content block via the Salesforce API? E.g. Let's say I get an asset via /asset/v1/content/assets/{assetID} endpoint, this ...
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0answers
29 views

REST API to add data into a data extension leads to error 20002

I am using a REST API to add data into a data extension and I receive the following error: { "message": "Insufficient privileges to complete this action.", "errorcode": ...
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2answers
45 views

SFMC Email recommendations: Remove individual items from cart

Would it be possible to create a script that removes individual items from the cart, with the current setup of Email Recommendations? For the implementation of Email Recommendations, we are looking ...
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1answer
37 views

Unsubscribe tracking for custom unsubscribe page

I am pretty new to Marketing Cloud so I am sorry if it is a dumb question. On our Account we use a custom unsubscribe link which forwards the customer to a set of cloud pages used as unsubscribe pages....
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2answers
52 views

Modified date of Records in Data extension using SSJS

I want to fetch the date when a data extension record was modified . I want to exclude all the records modified in last 15 days or DE itself if any of its record has been modified in last 15 days. I ...
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1answer
42 views

SSJS is not printing variable value in cloudpage

I am trying to print the value of a SSJS variable in cloud page so that i can use it in my HTML to display over cloud page . but page keeps loading without any output. <body> <script runat=&...
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23 views

How can I get the aggregate email click performance of an email sent from Journey Builder? [duplicate]

I have a journey with 20 different versions where the emails are the same in all of them. I need to extract the aggregate CTR performance of a specific link of the email. How can I achieve that? As ...
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1answer
25 views

Deleted/updated contacts are re-added/re-updated with original value in Marketing Cloud

I encounter an issue with Marketing Cloud when I delete/update contacts, the contacts are always uploaded back to Marketing Cloud (or the original value updated back). Currently our contacts are ...
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2answers
55 views

Complete Data Separation between Child BUs

We have 2 independent teams using the same MC Account. Each have their own child BU (A and B) and need to be able to run automations, create ampscript, run SSJS, etc. The issue we are facing is that ...
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1answer
31 views

Using if, elseif statement from LookupOrderedRow

I am having an issue with the script below. I need to get the VAR @topic to read the Topic_Name entry in the DE. If I use lookuprow function and select the DE, it works but if I use LookupOrderedRows ...
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1answer
28 views

how to create Definition via REST API with Send Classification of type = Commercial?

I am trying to use an existing send classification and use it for the creation of a Send definition. But getting the following error: { "message": "...
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0answers
23 views

Marketing Cloud MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contact

MobilePush SDK IOS React Native not showing the Device ID in the Marketing Cloud All Contacts Base on the links here: https://github.com/salesforce-marketingcloud/react-native-marketingcloudsdk We ...
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1answer
25 views

Choosing the appropriate Role for a Marketing Cloud user

When I consult the Marketing Cloud documentation on Roles and Permissions I am not clear on the most appropriate Role to assign to a User. For example, let's say you want to give a Junior Marketing ...
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0answers
29 views

De-duping filtered data extension

I want to create two filtered data extensions: Filtered data extension that only pulls records that signed up 'in the past one week' Filtered data extension that de-dupes records on the basis of ...
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1answer
28 views

Enabling multi-org for specific BUs only

We have a question regarding a bussiness units hierarchy we are trying to set in MC. We would like to achieve something like this: BU A connected to SF org A BU B (Child of BU A) connected to SF org ...
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0answers
25 views

Journey Builder - custom activity stops journey saving

i have a very simple custom activity that is designed to pass some values to a API endpoint for execution. the activity simply launches a window with url and request body as post vars. the post vars ...
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1answer
18 views

MC Connect / disconnect the integration

When a SFMC/SF connector has been badly implemented, would it be OK to disconnect the integration et do it again? If yes, how ? And then, should we implement the connector from scratch (as if the ...
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1answer
37 views

SSJS RegExp.exec() works different - why?

Once again, I try to understand why SSJS in SFMC is acting differently compared to JS. Based on the following sample: RegExp.prototype.exec() SSJS Example: <script runat=server> var str = '...
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2answers
31 views

Is there any way to schedule Journey more flexible in Salesforce Marketing Cloud

As you know, we can set up that the Journey can run every hour automatically. But now we have special requirement. Do we have a solution or work-around that Let Journey run from 8:AM to 22:00 PM every ...
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1answer
30 views

How to retrieve random DE rows without matching criteria using AMP script?

I have a situation where we want to assign a CouponCode to anyone who registers through our web form. I am using a landing page with AMP script to insert the form filled into DE(Data Extension), ...
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1answer
60 views

IN/NOT IN functions not working in Marketing Cloud SQL query Activity

I'm running into this strange issue without being able to understand why it is happening. I want to run this simple query: select a.[Account:PersonContact:Id] from [Salesforce_Data_Event_DE] as a join ...
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0answers
21 views

track the replies into a Data extensions with 'Forward using Triggered Send'

i'm trying to track the replies into a DE so i've added the following into the email used by the triggered send but it's not adding records into the de, does anyone know what's wrong with this? %%[ ...
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1answer
18 views

Get a one to many database output in one column in a one to one database Salesforce Marketing Cloud

We have a one to many table where we store all our transactions and a table where we store all the seperate items they bought. So it looks like: | **TABLE ONE** | | **TABLE TWO** | | ...
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1answer
31 views

Localized Fields in Einstein Catalog

I am building a catalog for Einstein Email Recommendations and I need to merge data from different countries. I know that I need to have localized fields for Regular Price Display and Sales Price ...
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1answer
28 views

Recall email sent from Salesforce Marketing Cloud

Is there a way to recall the email that has been sent out from Salesforce Marketing Cloud? Let's say the email that we sent out to our customers had some error in the content which got identified only ...
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1answer
31 views

evidence of email sent from Marketing cloud

We have a customer who is disputing whether an email was actually sent to them. We sent this email using File drop automation from Marketing cloud I can see in the tracking that the email got ...
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0answers
25 views

LogUnsubEvent not working in AMPscript

code is as follows: SET @lue = CreateObject('ExecuteRequest') SetObjectProperty(@lue,'Name','LogUnsubEvent') SET @lue_prop = CreateObject("APIProperty") SetObjectProperty(@...