Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Check a field for a single letter

With AMPscript is there any way to check a field to see if it has one letter in it? For example, in the first name field examples below, could I detect that there is a single J in that field? I don't ...
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Why are some clicks not being tracked?

I am setting all my links as variables, i.e. @preheaderURL, @heroURL, etc. but the clicks on the preheader and body text links aren't being tracked. The preheader itself is a variable, @preheader and ...
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Reference a field within AmpScript in an email

Within an email, how can I reference a field within Ampscript? For example: %%[ var @myname set @myname = '%%firstname%%' ]%% My Name: %%=v(@myname)=%% Where First Name is a field name in the ...
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Is it possible to gather the percent of who gets each email from a random split and put in a DE? [closed]

Right now I am trying to create a report that gathers as much info i can get from journeys and would like to know if its possible to do it with the percent of random splits. We have been using the ...
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CreateSalesforceObject creating multiple records

I have an unsubscribe cloud page, whose link is attached to an email. When users click on that link, it should create a record in a Salesforce org and load the unsubscribe page. But sometimes it is ...
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How to Make API Call from SFMC Cloud page to External System

I'm trying to make API call to external system from a Cloud page, but when I publish I'm getting response Response:nullresultString:. Below the code details. Can someone please help me this. Thank you ...
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Using Ampscript to Look Up Rows with an OR condition

I have a DE 'ent.Automations'. I want to look up rows where field 'IsActive' = 1 OR field 'LastRunStatus' = 'Error'. My current code below uses the LookUpOrderedRows function but this only applies an ...
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Datorama Reports on SFMC missing Device data

I'm working with a client on creating a series of Datorama Reports within SFMC and noticed that the "by Device" data seems quite a bit off. The client is reporting that Opens By Device for ...
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Using constants in SQL Query activities?

for a particular automation that runs daily I have several SQL query activities that rely on the same integer in their SQL queries, a hardcoded "-1". Sometimes I need to manually run this ...
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SFMC JOBID Creation for each Transactional Messaging

How the JOBID creates for each Transactional Messaging in SFMC? Is it like for each API hit creates a jobid or it creates JOBID for a batch in intervals?
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Restrict duplicate entry in Journey Builder when there is a multiple order updates in trigger

We have scenario that, we are using Trigger Data extension in journey builder as entry source. Was planned to avoid duplicates. further we came to know that there multiple orders so using journey ...
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Custom In-App Message integration

Hi I'm integrating the mobile push SDK MarketingCloudSDK iOS (v8.0.4) through CocoaPods. pod 'MarketingCloudSDK', '= 8.0.4' I'm trying to use In-App Messaging through an helper instead of directly ...
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SOAP API request returns 405

I want to get SubscriberStatusEvent using: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/retrieving_the_subscriberstatusevent.html the following code returns OK but there is ...
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Want to perform Website tracking (only Website visits) through Collect tracking code

Client wants to track known visitors on there website and they are not into e-commerce business. so we have updated content catalog in email recommendation section and this account doesn't has Web ...
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ERROR: Query failed: Timeout in automation studio

I am running the query many times and keep receiving Time out error. Please help me to solve the issue. Below is my sql query. SELECT Opp.Id AS OpportunityId, payer.id as contactid, Payer....
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Multiple UpsertDEs not working

I have a journey and want to mark every time a user receives an email. To do that I created a data extension to populate and a function to change the status of the user from false to true. My problem ...
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Unsubscribe reason retrieval

I am retrieving Subscriber attributes and data from the "All Subscribers" list. I am getting all data except 1: Unsubscribed Reason. Message: Error: The Request Property(s) UnsubscribeReason ...
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Write CloudPage URL into Data Extension

I have a dynamic CloudPage that, based on URL parameters, will populate a specific sport's sign-up page (baseball, basketball, etc). We've seen some spotty issues recently, but have been unable to ...
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How to reproduce unique record based on a field value (date, account code) on data extension [closed]

Lets say I have rows of sends on contacts on a data extension. These contacts can have the same value on the column Event Date, name and account code This data extension would be like that : Contact ...
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Safehouse to FTP location

I am trying to transfer a file from Safehouse to an FTP location but without selecting the checkbox for Encrypt File Under Transfer Settings because I wanted to view the data in the file. When I run ...
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String to Date in SQL

I have the following problem: I imported a csv file in MC and there is a date field in it. When I create the billing_date attribute as text field, all of the csv data will be imported correctly and ...
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Help with Script.Util.HttpRequest Error

We are testing the connection establishment with our client url. while establishing the headers in postman it is successful with code 200. While we are trying to create a test landing page with the ...
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Retrieve all attributes of a subscriber using FUEL SDK PYTHON

I am trying to get all the attributes of a subscriber including some custom attributes. I know I can retrieve the attributes using: getSub = ET_Subscriber() getSub.auth_stub = myClient ...
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Amount value only displaying 3 digits on email template in marketing cloud?

I am fetching opportunity data from salesforce to marketing for sending emails. But amount value not populating correctly on email template only three digits populating. For example: if amount value ...
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Unable to retrieve ReplyToAddress & ReplyToDisplayName

I am not able to retrieve ReplyToAddress & ReplyToDisplayName from TriggeredSendDefinition. Currently, I have successfully retrieved FromAddress & FromName from TriggeredSendDefinition using ...
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Retrieve data from synchronised data extension to a sendlog data extension

I would like to retrieve the sends and some data from Synchronised Data Extension in a sendlog data extension. Indeed, more than the sends I would like to retrieve : the contacts ID who have received ...
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FUEL SDK SOAP API INVALID CLIENT

I create an ET Client using FUEL SDK and pass in the parameters as follows: params = { "clientid": SALESFORCE_CLIENT_ID, "clientsecret": SALESFORCE_CLIENT_SECRET, ...
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Using Salesforce Campaigns in Marketing Cloud

Is it required that Sends to Salesforce Campaigns in Marketing Cloud (Email Studio) can be performed only by the Users, who are Integrated with their Salesforce User? Where is it described? For non-...
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SOAP API access to SFMC doesn't work

I am following the README on FUEL SDK and trying to get access to SFMC via SOAP API. auth = SalesforceTokenProvider() access_token = auth.get_token() myClient = FuelSDK.ET_Client( ...
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extract Journey Builder stopped date

I have a question with Journey Builder . I'm trying to stack a log regarding the journey and I realized there aren't any reference about how to extract the "journey stopped date". I'm ...
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FilterDefinition Client IS property missing, Marketing Cloud

I faced strange situation. I am trying to retrieve all Data Filters from the specific Business Unit from salesforce Marketing Cloud. on the marketing cloud SDK help page there is info that ...
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Retrieving the object ID that trigger journey builder entry event by Ampscript

I created a journey with Salesforce data as entry source. The Salesforce data is based on new opportunity object creation and account is the entity who got injected to the journey. How to write an ...
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SFMC Data views for all subscriber clicks all time (inclusive of journeys)

Can someone please assist in writing a SQL query in automation studio to pull SFMC data views. I would like to query all users who have clicked a particular URL type across all emails sent in the SFMC ...
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How to post form data to a form handler page without reloading the form page

I'm building a form handler and got it working (my form hanlder receives data from the form). But I want the form to not reload when a user hits the "subscribe" button. I tried adding e....
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Private vs Registered vs SAP domains in Marketing Cloud

As the title suggests, can you explain the difference in terms of possible sending or deliverability issues? So for me say my company's SAP domain is @mail.companyname.com, but the emails they want to ...
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UpdateSingleSalesforceObject with dynamic Field Value

My goal is to update all Salesforce CRM fields from a certain list with the same new value. My code runs on a Cloud Page which ist triggered by click on an email link: SET @ContactId = AttributeValue(&...
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Datorama Advanced

I have been trying to figure out how to build reports, pivot tables, and dashboards using Google Analytics (UA) as the data source in Datorama Advanced - the SFMC Datorama Advanced app. The only GA-...
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How to see contacts number per Journey

Is there a possibility to see and do a report based on the number of contacts that are on a journey? I have 4 journeys in which contacts enter and exit on a daily basis. Cheers Mihai
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Inject record into a Journey with HTTPPost interaction/v1/events from an an SMS message send

I am looking to pull the Auth token then use it to inject a record into an active Event Entry Journey. When I run the full code in Cloudpages, I get a record injected to the expected Journey. When I ...
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Triggered send job stopped error - OMM_SLOT_RELEASED_TO_ERR

All of a sudden, we are getting following error for one of our triggered emails - Error Code: OMM_SLOT_RELEASED_TO_ERR Error message: Job slot was failed due to being detected with a stale heartbeat ...
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When does mc api rest for journey respond with "The contact status should be Active"

We are getting the error HTTP/1.1 400 { "message": "The contact status should be Active.", "errorcode": 30000, "documentation": "" } when ...
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Is it possible to bookmark the URL path of an Automation's folder location of an Automation created using details from FuelAPI Response in Network Tab

I have wondered why for many years in Salesforce Marketing Cloud that when you either or "Create/Edit/Schedule" an Automation in a subfolder for some reason the only current option available ...
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SFMCSdk support for objective C

I have migrated marketingCloudSdk to version 8.0.6. But I need to configure sdk in Objective C. How to configure the following part in Objetive C let completionHandler: (OperationResult) -> () = { ...
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IP Warming Microsoft domain distribution

We are splitting the emails list for IP Warming. Shall the ones with domain hotmail.it be included in the same branch as the others of Microsoft? here the servers: hotmail.it 104.47.17.161 Microsoft ...
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What is wrong with my AMPscript? I am looking to inject a record into a Active Journey using AMPscript

I am simply looking to pull the Auth token then use it to inject a record into an active Event Entry Journey. I think the issue is with the HTTPPost2 section. Other information: The DE linked to the ...
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JobID and ListID are zero in the SendLog

I have enabled SendLog for about 2 weeks. The SendLog was created with SendLog template and it has 6 default fields and 4 custom fields (Email, SubKey, Campaign and LoggedDate). Logged Date is set to '...
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Updating analyticsEnabled after SDK initialization

I am trying to implement the MarketingCloudSDK for our iOS app and have a question about initialization of the SDK. We need to set the analyticsEnabled value in the ConfigBuilder during initialization ...
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Testing retrieving Automation Statuses in Batches. Error looping through results

I'm building an automation to retrieve the latest statuses for a number of specified automation instances. The flow is something like run SJSS to retrieve all statuses for the automation instance and ...
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Not able to call the Content Block in a CloudPage using ampScirpt

In our email we have multiple content blocks and I am trying to call the content block within a cloud page using a simple AMPscript code something like below <!DOCTYPE html> <html lang=&...
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Running a script on row update or addition in marketing cloud

I have a DE in marketing cloud which has fields for marketing permission.The permission should be sent to an external database using an api whenever a new row is added or updated.I have to use server ...
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