Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

Filter by
Sorted by
Tagged with
0 votes
1 answer
45 views

Delete all the Subscriber from a Supression List

I'm trying to remove all subscribers from a suppression list, I have been able to get one in particular to be deleted, but I have not been able to do it for all of them. How could it be done? Thanks ...
user avatar
  • 7
0 votes
0 answers
28 views

Accessing HTML content from the email using REST API endpoint

Using the REST API I am trying to extract the HTML content of an email. Endpoint URL : https://SUBDOMAIN.rest.marketingcloudapis.com/asset/v1/content/assets/{{asset_id}} The above URL returns a ...
user avatar
  • 1
0 votes
1 answer
21 views

If standard Sales Cloud to Marketing Cloud connector is setup in Sales Cloud, where are the data in Sales Cloud that correspond to MC Cloud views?

marketing cloud connector salesforce where can we see data from _bounce _job _click _open _sent _subscribe _unsubscribe in sales cloud If standard Sales Cloud to Marketing Cloud connector is setup in ...
user avatar
  • 13.3k
0 votes
0 answers
29 views

Deploying Custom Activity in Google Cloud Platform

After looking through countless examples on Github and trying them out, i've been able to understand more about Custom Activities for the SF Marketing Cloud Journey Builder feature and how they work. ...
user avatar
0 votes
1 answer
37 views

How to include multiple exclusion under "Send Email Activity > Advanced Exclusions"

I have an automation to send out the list of form submission in email to a list of internal contacts. The DE looks something like this: Email | Campaign | Date myself@team.com | Campaign One | 1 Jun ...
user avatar
0 votes
0 answers
20 views

Multiple Rules on Single Einstein recommendation page

I would like built multiple rules based on different product categories for single recommendation page, however, I'm not able to change the operator from AND to OR in the Rule Manager > Actions ...
user avatar
0 votes
2 answers
28 views

An invalid security token was provided - How to get support

I have a number of clients who use our integration with Salesforce Marketing Cloud. When things go astray it is quite difficult to resolve the issue as I have no access to the clients account. We use ...
user avatar
  • 1
0 votes
1 answer
21 views

Unique Opens no working

select d.envios, x.aberturas, d.data_envio, d.nome_email, d.jobid, pct_abertura = cast((x.aberturas*100/d.envios) as decimal(5,2)) from DE_BK_CV_DASHBOARD_JORNADA_FOPA d left join ( select ...
user avatar
-2 votes
1 answer
30 views

Can we use RedirectTo() functions to call the contentblock in marketing cloud

We have a requirement - when we click on a button, it should redirect to particular contentblock. I have tried multiple ways like <a href="%%=ContentBlockByKey(@contentBlockKey)=%%">...
user avatar
  • 35
0 votes
0 answers
15 views

Tracking overall email engagement with "DoNotTrack" enabled

Is there a way to get email KPIs in terms of opens/clicks etc. while "DoNotTrack" is activated for the entire subscriber list part of an email send out? As per my understanding, this is not ...
user avatar
0 votes
0 answers
29 views

How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
user avatar
  • 1
0 votes
0 answers
29 views

SQL Data Views for Email

Can anyone help me with the SQL query for this? As I have written the query but still not getting a result. I want Number of emails received(to whom we are sending email), opened and links clicked by ...
user avatar
0 votes
0 answers
38 views

Stopping an email send using RaiseError function

I have written code like this to stop email send using the RaiseError function. Does this work without giving True? SET @Created_Date = Created_Date IF @Created_Date > "6/30/2022 11:59:00 PM&...
user avatar
0 votes
1 answer
29 views

How to create Email Message activity in Sales Cloud from Marketing Cloud [closed]

I'm aware IERs and reporting metrics are available as per Marketing Cloud Connect, but the user experience isn't the best for our reps. Our reps live on the Activity view in Sales Cloud, and I'd like ...
user avatar
0 votes
0 answers
34 views

Filtering one DE with another

I feel like this should be obvious but am hitting a wall as a newbie. I've created two filtered DEs. One is people who have opened an email, one is who has clicked. I want to exclude the clickers from ...
user avatar
  • 1
0 votes
1 answer
25 views

Connecting Salesforce Authenticator on New Mobile Device- Marketing Cloud

I need to access Marketing Cloud but Salesforce Authenticator is connected to the old mobile device, Which I don't have access to. How do I disconnect the old Authenticator so that I can connect to ...
user avatar
  • 11
0 votes
0 answers
32 views

Is there a counter part of tooling API in SFMC?

I am trying to use CDC in SFMC. In SFDC CDC uses tooling API to get events from the PlatformEventChannel. Do we have a similar construct in SFMC available? PS: I am pretty new to Salesforce and hence ...
user avatar
0 votes
0 answers
40 views

How to start a Journey based on linked knowledge article in Salesforce

I want to start a journey based on the knowledge article that's attached to an case in Saleforce. In journey builder i can't select de CaseArticle object in filtercriteria (or entry source). Does ...
user avatar
0 votes
0 answers
26 views

Double OptIn list option inserts contact as "Active" automatically

Ive been trying to make a classic list with the Double OptIn function following these steps, and the part about sending the email works perfectly. But, each time a new contact is added to it through ...
user avatar
0 votes
0 answers
38 views

Dynamically populate

Situation is our customer sent the newsletter customer page without a postal code. But we were asked to add the postal code into the newsletter cloudpage. However previous customers did not put their ...
user avatar
0 votes
2 answers
40 views

Automating Updating Campaign Members - SFMC to SFDC

I have a data extension that has 3 columns in it: ContactID (text), Journey Number (Number), and Responded (Date). Each row in the DE corresponds to a customer who either did or did not respond (based ...
user avatar
-1 votes
0 answers
29 views

Journey Builder partial sends Errored [closed]

I have configured Journey Builder to send welcome Emails, i kept wait by attribute to send emails at customer locale timezone, where i converted every locale time to one baseline time and keeping them ...
user avatar
0 votes
1 answer
35 views

'Bad Request' error while sending Soap API to update the query activity

I'm using the Soap API to Update the Query activity. It works fine with a simple query, but when the query contains the special characters(&, (, ),-) mentioned below it gives the 'Bad Request' ...
user avatar
-1 votes
0 answers
15 views

Connector - AppsFlyer and Datorama [closed]

Currently I create successful connection between AppsFlyer and Datorama. I also added mapping. But how can I add some other External data map field?
user avatar
-1 votes
1 answer
14 views

Salesforce Marketing Cloud Field Level Encryption for Mobile Number

We are planning to enable Field Level Encryption for our Marketing Cloud Instance. Looking at the limitations of FLE from https://help.salesforce.com/s/articleView?id=sf....
user avatar
-2 votes
0 answers
32 views

Notification Email to a Single Record [duplicate]

I want to send a notification mail to a person when record is inserted into data extension via register form.. Can anyone give a detailed explanation
user avatar
0 votes
2 answers
27 views

Updating an attribute in Data Extension while journey is active affects the journey decisions?

I have this journey thats sends an Email; This Email changes an image in the content with an attribute called "concierge" in the Data Extension. The journey is active, and I realize one of ...
user avatar
0 votes
0 answers
34 views

CloudPage Data Views

i'm trying to see the opens and clicks of my landing pages in marketing cloud. I've tried creating an impression reports, but it doesn't have attributes like the ones i'm looking for. Then i've tried ...
user avatar
  • 1
0 votes
1 answer
47 views

Delete all Subscriber from a Supression List

I'm trying to remove all subscribers from a suppression list, I have been able to get one in particular to be deleted, but I have not been able to do it for all of them. How could it be done? Thanks ...
user avatar
  • 7
0 votes
0 answers
34 views

Personalization error: %%policy_number%%

Personalization error: %%policy_number%% To fix the problem, please try the following: - Make sure that there is not a space or typo within the personalization string in your email. For example, check ...
user avatar
0 votes
0 answers
23 views

expire not clicked email containing Cloudpages link

When an e-mail containing a link to a landing page configured with CloudPage is sent to cutomer, is it possible to expire the link if the customer did not click the link within a specific time period (...
user avatar
0 votes
0 answers
12 views

react-native 0.68 vs SFMCSDK 7

I've recently been integrating the react-native-marketingcloudsdk into an app, during this time we've upgraded to react-native 0.68 which targets Android 12. Now that I'm ready to add the sdk changes ...
user avatar
0 votes
1 answer
42 views

SFMC Journey Builder custom activity API requirements

I have a Custom REST Activity. When I activate a Journey with my activity for a large number of clients (DE entry) what are the requirements for MyAPI? is there a limit on the number of requests to ...
user avatar
0 votes
1 answer
32 views

Is it possible to call DataExtractActivity using WSProxy by using CustomerKey? If not , is it possible to get ObjectId of DataExtractActivity? [duplicate]

Is it possible to call DataExtractActivity using WSProxy by using CustomerKey? If not , is it possible to get ObjectId of CustomerExtract? Using a Script activity I want to call the ...
user avatar
0 votes
0 answers
26 views

Einstein Email Recommendation | Same recommendation for a user from email sent multiple times

We have configured Einstein email recommendations for users who are part of a journey in marketing cloud. Any user who makes a purchase on the website becomes eligible to enter this journey and ...
user avatar
0 votes
1 answer
47 views

Marketing Cloud normal data extension - how to trigger email when row gets updated from API

I am trying to send an email, when the status field gets updated with API update. I am able to trigger the email while inserting to data extension with the event definition key but while updating I am ...
user avatar
  • 1
0 votes
0 answers
20 views

text block rendering on ios

I am looking if there is a fix on how a text block in Marketing cloud renders on an ios device using the outlook app. Currently it doesnt seem to factor the padding or line spacing I dropped the below ...
user avatar
  • 33
0 votes
0 answers
37 views

Order Confirmation email must populate Country Currency locale via ampscript but does not work (formatcurrency)

When an order occurs on the website, Marketing cloud holds the country locale of en_US and en_CA in a Data Extension field titled "locale" The following ampscript is not pulling in the ...
user avatar
  • 1
0 votes
1 answer
27 views

Broken URL, that was insertet per Lookup

Hello I have the following Problem: I am using AMPScript in order to retrieve a picture, saved as an URL link in a data extension. However, some of the URLs are broken (unknown reason) and i want to ...
user avatar
  • 1
0 votes
1 answer
43 views

Marketing Cloud - SQL - Merge values from three columns into one [closed]

I'd need to bring together the values out of three existing columns (extract from a data warehouse) into a new column in order to create the required e-mail address. The e-email address as such is not ...
user avatar
0 votes
0 answers
15 views

Trying to log unsub event from Parent Account to specific MIDs using SSJS

Trying to log an unsub event from Parent to specific business units. here is what i followed which already works when marking unsublog event from parent MID (global unsubs) https://sfmarketing.cloud/...
user avatar
0 votes
0 answers
15 views

Dynamic reply to adress [duplicate]

I would like to know if it is possible to dynamically populate the reply adress in the sender profile with a field located by a DE created by a journey. Indeed, my journey is triggered by Salesforce ...
user avatar
0 votes
1 answer
18 views

Roles in Marketing Cloud

If in Marketing cloud are 2 roles : Administrator and Marketing Cloud Administrator, if I remove Administrator what does it amble to my user? What does administrator do ?
user avatar
0 votes
0 answers
24 views

Conditional Display of content on Cloudpage in Marketing Cloud

Marketing Cloud Query I am trying to display content through a cloud page with a condition. Use Case - If the subscriber is Active , Display Unsub Page Else Display Resub Page. The pages are content ...
user avatar
1 vote
1 answer
61 views

RSS feed in Marketing Cloud email is not populating, potentially because of special characters in the XML content

I am trying to create a simple email that has an RSS feed pulled into it, using this site as a guide: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/rssFeedEmail.html. I have ...
user avatar
  • 13
0 votes
0 answers
21 views

Broken link - Distributed Sending and Blockout Dates

I am diving into the documentation regarding the Marketing Cloud Email Studio Summer '22 Release Notes. With reference to 'Distributed Sending and Blockout Dates Are No Longer Available' there appears ...
user avatar
  • 1
-1 votes
0 answers
19 views

Unsuscribe link disappear in web browser view

I'm trying to fix a problem with the unsubscribe link disappearing in the web version of my email (and not the email himself). This unsubscribe link (set in AMP Script) is conditioned in the case ...
user avatar
0 votes
0 answers
19 views

Trying to sort the details by Sequence_ID . but when it comes to Extract the file and send using Automation.it is not in correct format

Trying to sort the details by Sequence_ID . but when it comes to Extract the file and send using Automation. it is not in correct format how i can see in the Data extension. Select Sequence_ID, ...
user avatar
-1 votes
0 answers
29 views

Marketing Cloud Android SDK with android targetSdkVersion 30 crashes

I am trying to implement com.salesforce.marketingcloud:marketingcloudsdk:8.0.6 With android targetSdkVersion 30, it crashes at startup with the following error E/AndroidRuntime(18748): java.lang....
user avatar
0 votes
0 answers
24 views

Validate duplicate entry in data extension and display error if duplicate other wise Insert into DE using smart Capture form

I want functionality in the smart Capture form in which if the user enters a duplicate entry for the same primary key then the page must display error in the same smart Capture otherwise the record ...
user avatar
  • 1