Questions tagged [marketing-cloud]
The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.
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Marketing Cloud - Journey Builder - Engagement Split
I started a campaign on October 23, 2023, set to run until November 16, 2023. After sending the first email, I set up two paths: one for those who opened it (YES path) and another for those who didn't ...
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How do see whether Journey Builder is taking too long?
We are using SFMC due to requiring a HIPAA compliant CRM, but are otherwise much smaller (for now...) than a typical SFMC user. We need to send at most hundreds of emails a day.
We are currently ...
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Extract from Data Extension using Webservice
We have a data extension ("CustomerResponse") in Marketing Cloud.
We want to extract data extension from this data extension and populate a custom object ("Customer_Response__c") ...
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How to use Journey Exit Condition as Trigger to Execute Activity
Is there any option to make an Contact Exit from Journey a trigger to executing specific Activity (e.g. send an email for the Contact after the Contact exists Journey due to Exit Criteria)?
I looked ...
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How to create an alert when blank AMPScript data and cancel send
I'm new-ish to AMPScript. In our Marketing Cloud instance we have AMPScript used in various journeys, some of these are sourcing Data Extension content, others are trigger based and pulling directly ...
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Send throttling process
Wondering when the timer starts when an email is throttled at say, 250K/hr? I start the send at 8am, the system sends 250K emails over X number of minutes. Does the 60 minutes start then or when the ...
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Can you do an IF conditional from a JSON payload that looks for a specific value in the key value pair?
I've got a JSON payload that has an itemStatus in there. The itemStatus is either "Cancelled", "Backordered", or "". I need to strikethrough in CSSthe Item Name if the ...
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To send Marketing cloud Persnolization (Interaction studio) Web campaigns engagement data to utag.link object (tealium) tag with MCP Site Map
I have one use case for a client with Marketing cloud Personalization (Interaction studio).
They wanted to send the web campaigns engagement data (Impressions, dismissals and clicks) to utag.link (...
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React Native Notification not receiving when app is in the background
Notifications are working fine with iOS. But in Android, background notifications are not received. Since it is a data-only notification I am using some third-party plugins to show it as local ...
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Is there a way to generate the "Push Message Detailed Report" or "Mobile Push Data Extract Report" for all BU?
As there's the possibility to retrieve all email tracking for children BUs and also to check the "include child accounts" in the SMS detail report, I wonder if there's the same so I can run ...
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How do you use Salesforce Data Cloud data for personalization in SFMC?
This question is more from an understanding perspective. I am trying to implement omnichannel solutions for a client using Saleforce Data Cloud (SDC) as CDP and SFMC for deployment of messages.
The ...
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Exclusion script in Marketing Cloud is getting an error
I'm trying to use multiple exclusion scripts in an email activity of a Journey and get this error:
I've double checked the name of my email fields in my data extensions and they are all "Email&...
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File drop is being picked by the wrong automation due to similar names
We have an Import Customer automation which runs every hour via SFTP file drop - FileName Pattern SFMC_CUSTOMERS_10312023040011.csv and populates our customer DE.
We have another file drop automation ...
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46
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How to correctly set up attribute in marketing cloud mobile push
Since userId (which is used as SubscriberKey in Marketing Cloud) can be collected in app, I'm trying to set up an SDK that sends userId attribute to MC from App to define each client.
https://...
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Mobile Push SDK creating iOS test users as OPTED OUT
As stated, the SFMC Mobile Push iOS SDK is creating test users in an OPTOUT status. Meaning the OPTOUT Date is same as the create date, and there is no OPTIN date.
I found this post on here (on how ...
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Can we pass email body in API payload for sending email in salesforce marketing cloud?
I am exploring Salesforce marketing cloud's email APIs but am unable to find any email send API that allows sending email body (HTML content) in the send API like Braze (braze api). Is there any ...
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How to assign multiple coupons at the time of email sending
Use Case: I have a data extension with a list of available coupons and a second data extension that contains an email address and how many coupons can be assigned to each email address.
Current code ...
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Marketing Cloud Ampscript add and group by fields
Looking to add the Cost here and grouped by OrderId and purchaseNumber. I have the below but I think it is incorrect. I have other fields in the Data Extension but want the sum of cost aggregated by ...
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Sending emails using root domain as From email address
One of our customers has asked us to implement sending from their root domain (company.com) rather than the SAP subdomain (send.company.com). I've explained (until I'm blue in the face) that you can't ...
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53
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Getting Error on Subscriber Preview with AMPScript Code in the email
I am getting an error on the subscriber preview section after testing the AMPScript with test DE records in Marketing Cloud.
Below is my code:
%%[
set @Phone = [Phone]
set @Name = [First Name]
...
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Using Content Block of type Layout in a custom HTML template for SFMC
I am working on an email template that uses content blocks. The content blocks are retrieve using some ampscript that loops through a JSON string of contentBlocksIDs.
I also wanted to use content ...
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Remove the default value for a date field
I Created a data extension with a field with Date as data type. I set a default date for that field. Now I want to remove the default value. How to do that?
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Find associated BUs for a user in Marketing cloud
Is there an automated way to find out all the associated BUs for a user? Using SSJS or SOAP API or AMPscript?
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Hard Time Understanding Goals In Journey Builder Despite Documentation
After going through the limited Salesforce Documentation, I am just getting a conflicted understanding regarding Journey Goals and am hoping anyone can help me clear that, or help me recreate a ...
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Single Send emails are not tracking to Sales Cloud from Marketing Cloud
As title says, I am having an issue as of 3 weeks ago in which my single-send emails are no longer reporting to Sales Cloud.
-I am using 18 digit contact ID as subcriber key like usual
-I have the box ...
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Getting Error on Fetching Data from two different DE into Email Template in SFMC
I am trying to get the data from two different Data extensions DE A has columns fname, Lname, Contact ID, Email, Phone, Account ID and DE B which is Salesforce object DE has Account ID, Owner ID, ...
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Need to do a custom preference center for Marketing Cloud and am wondering if it's better to use Cloud Pages or an Experience Cloud site to do it?
I have a Marketing Cloud instance with multiple Business Units so need to create custom preference center. I was planning to do it using Cloud Pages and AmpScript, but heard you can also create the ...
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Removing 1 billion rows of a DE
As the title suggests, I need to figure out how I can remove ~1 billion rows of a Send Log data extension. I can't even change the data retention policy until the count is < 100 million. I thought ...
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Marketing Cloud - Send email via API
I am completely new to salesforce.
I am developing an application that is supposed at some point to send emails through salesforce marketing cloud, using their APIs.
I've found about triggers and ...
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Question about the sending schedule (Warmup)
I am doing the warmup. Can I send two emails in consecutive days or should I give a 1-day spacing?
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SFMC: Is there any way to update data in Data Extension without defined primary key through SOAP or REST API?
Is there any way to update row in Data Extension without defined primary key through SOAP or REST API? I have a situation where I need to write some data in a SFMC DEs that will later be processed by ...
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Using a custom preference page instead of SMS keywords
I have a client who will be using a custom preference centre which is linked to their CRM and various data extensions in Marketing Cloud. I'm wondering if it will be possible to use this custom ...
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Is there Cloud Page reporting in SFMC?
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we have built a Cloud Page as a registration Form and would like to get some reporting on it. Does Google Analytics provide anything( we do not have GA360 but just the free account in MC but we ...
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Marketing Cloud IP Warmup
I am in the process of planning for a IP Warmup and going through SF documentation to get more insight but I have two questions. I think I know the answer but wanted to conform with the community.
I ...
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45
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Import lots of files from ftp to update datas extensions
I need to import 81 one different files daily, from a sftp, at a especific time, and overwrite the respectives data extensions. How do I do that without building 81 automations? How do I use ssjs to ...
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Check every one hour subscriber status opens and clicks in journey builder
I have sent an email to subscribers
Based on subscriber behaviour open/click so I need to
Check every one hour subscriber status opens and clicks and use the opens and clicks data to proceed further ...
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Hash Url in ampscript
I have a cloudpage where this page redirect from company's marketing site with using an email as variable. I write a code in JavaScript code where it redirect to cloudpage url with email where email ...
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2
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66
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Marketing Cloud bounces included in open rate?
I am new to Marketing Cloud and was wondering if hard/soft bounces are included in the open rate percentage when sending an email through marketing cloud? Or does the system only consider emails that ...
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66
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Journey Builder 'Salesforce Data' Entry Event UPDATE is not working
I'm having a problem with my marketing cloud org. In Journey Builder, I'm using 'Salesforce data', and I'm filtering based on whether data is created or updated. I'm also checking for non-empty custom ...
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Marketing Cloud - determine edition
I've wondered how to know whether my org's edition is enterprise or corporate.
I've searched for it, and found out there's 2 ways getting edition info.
here's the question link that I referenced (How ...
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52
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Device Id never show to new contacts and don't receive notifications
I implemented the library, in version 8.0, with react-native, I can see the data locally, but it is not registered in "All contacts". I can see the data from: getContactKey, getSystemToken, ...
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Automation for birthday adding contacts the day after instead the exact day
we're experiencing some issues with a birthday automation query.
Our query runs everyday and should filter contacts from 2 DE (contacts that are celebrating their birthday on that day) and put it in a ...
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Convert epoch into datetime in CloudPage
I have a CloudPage JS Resource that I use to parse a JSON. As part of the JSON, a UTC timestamp in milliseconds is provided. I want to convert that into a DateTime and save it in a DE. I've tried ...
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For using a private domain in sender's profile in FROM, is there any need to create a mailbox?
Background: We have recently added a private domain like sub.domain.com to our SFMC account (this private domain is in addition to what we already have in SAP). One of the requirement for Salesforce ...
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Authenticator Lost Association with Salesforce Marketing Cloud Account on phone update
I recently updated my phone and lost my Salesforce Marketing Cloud account association. I contacted my administrator and she is not sure how to regenerate a QR code for me to add the account to the ...
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How does the Business Unit Filter work with status for each Business Unit and the All Subscribers Table?
I a trying to understand the relationship between All Subscribers, Business Units and Business Unit Filters and how exactly the BU filter is applied. From my understanding, the BU Filter controls if a ...
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Is there any way to generate a subscriberkey in combination of email and something else?
Current State: Subscribers from one of the child business units (let's call it - ChildBU_ABC) needs to be separated and we need an easy way to distinguish subscribers from this child business (so ...
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49
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Marketing Cloud File Drop Automation not triggering
I am fairly new to marketing cloud and attempting to start an automation via a file drop to our SFTP folder. I have double checked this several times and it is not triggering the automation to begin. ...
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How can I query a new Account record straight away and retrieve PersonContactId in a SFMC Cloud Page?
I have a sign up form that upon submission will create a PersonAccount (Account) record in Salesforce.
I then want to create the corresponding Contact in SFMC so that we have the values until it syncs ...
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SMS Status Codes in _SMSMessageTracking having 4504 FailedDueToUnknownSubscriber when Journey Builder SMS sent
I use Journey Builder SMS sent and for some small amount of subscribers I had 4504 FailedDueToUnknownSubscriber in the field SMS Status Codes in _SMSMessageTracking according to this document. Because ...
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