Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Calling a MC REST API from within a Code Resource Page [closed]

Is it possible to call the Increment Column https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/putIncrementColumnValueByKey.html REST API from within a code resource page using SSJS?...
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1answer
42 views

Redirect to Cloudpage using Page ID on a Lookup script

Hi All, I would like to request assistance on how I can redirect to a page using the CloudPagesURL value on a Lookup script? I'm not sure if my code here is correct? %%=Redirect('%%=CloudPagesURL(400)=...
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2answers
42 views

Using the Marketing Cloud REST API, can a value in a row in a data extension be changed if the column is part of the primary key?

I am considering using this endpoint: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/putDataExtensionRowByKey.html to insert and update (UPSERT) values. Is it possible to use ...
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1answer
83 views

Registers error on iPad OS 15+

I'm facing a problem while using React Native. Can someone help me? Thx~. Env MarketingCloud React Native SDK version: 7.4.3 Device: IPad OS 15.2/15.0 Desc When the user registers on IPadOS 15+ device,...
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1answer
94 views

SMSMessageTracking Data View - Differences Between Undelivered and Delivered Fields

We are trying to reterive data from the _SMSMessageTracking data view in order to populate another DE with undelivered and delivered statuses. We've found there is a difference between Undelivered and ...
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1answer
32 views

Is Marketing Cloud Subscriber Sendable?

I'm looking for a comprehensive query/script/code I can run to see if a subscriber is sendable in the Marketing Cloud. Would anyone happen to have one they would be willing to share? Something that ...
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0answers
16 views

Salesforce Marketing cloud - Object - Which attribute can be queried in soap API

I am trying to know which folder a particular Job (Send) is present in tracking. In Send object , we have <Properties>EmailSendDefinition.CategoryID</Properties> Email definition. On ...
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1answer
35 views

"The subscriber preview failed to generate. Review the details, correct all issues, and try again." upon selecting subscriber for preview & test?

UPDATE: Resolved In case anyone else is having this issue, it turns out it was something obvious. There was nothing wrong with our footer - for some reason our Footer was set to "None" in ...
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1answer
75 views

MarketingCloudSDK SPM Module not supported by newer compilers

It seems as though the way the MarketingCloudSDK Swift Package Module is built that it cannot be included in projects that use a different version of the Swift compiler. When trying to use the Swift ...
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2answers
32 views

BadRequest Error Response on DataExtension Upsert API Call

I have been looking at the SYNC endpoints for data extensions and I'm making calls to the endpoint: POST /hub/v1/dataevents/key:ET_Contact_Detail/rowset with a body of: [ { "keys"...
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1answer
41 views

Data source for Audience Builder and Contact Builder

I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
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1answer
19 views

Preheader in SFMC has a known bug when it comes to using ampscript, but

For SFMC there exists this known bug: https://help.salesforce.com/s/articleView?id=000321251&type=1 I understand how to handle it, putting things above the body-tag, but now I have a preheader ...
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0answers
25 views

Send Journey Builder Emails Only During Weekdays [duplicate]

We have a journey with a salesforce data entry source. When an action happens in CRM, we push a record in the journey and do not want these contacts to receive an email communication over the weekend....
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16 views

EstablishContactKey for Contact Event SOAP API

I am trying to trigger a journey using SOAP API. It works for the existing contacts, but not for new contact. In REST API, there is a property called EstablishContactKey. Does anyone know how to set ...
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1answer
25 views

DE Manager after successful submission, the user remains on the page without redirection

How can I do that? After on external web site user submit the form (_successURL or _errorURL) he doesn't redirected to somewhere and remains on the page <form action="http://cl.exct.net/...
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35 views

How instantly send email when record enters to Data Extension?

Who can explain in detail how to do so that when a record enters to the Data Extension (from DE Manager form), an email is instantly sent to her? I read this article, tried to set up api events, tried ...
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22 views

RN Documentation for Troubleshooting MobilePush

For my question ref to push notification not received, Bill mentioned that I may have failed to follow the multiple push provider implementation instructions (ref. https://salesforce-marketingcloud....
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1answer
83 views

How could I find the exact row size of a data extension?

I'm trying to reduce the Data Extensions row size to 8000 bytes as Salesforce recommend but I have problems to know current exact size of a big DE I have. Is there any way to calculate this? Through ...
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0answers
10 views

Getting an error while trying to import Mobile Push contacts into Contact Builder

I am trying to import some push contacts into Contact Builder but at last step of file import I get an error saying : "An error occurred attempting start your import. Contact Global Support for ...
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0answers
23 views

Sending multiple SMSes to a subscriber who has more than one number?

I'm using an Automation, a Data Extension, a Outbound Message to send SMS to customers. The data is using Salesforce Contact Id as Subscriber Key, and this data may have more than one record has the ...
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0answers
23 views

(Salesforce Marketing Cloud) Getting Journey Details by Id on Postman

I have been using Postman to get Journey Details by Id (The real task is to update it through cloudpages but I want to solve this first). I've been following the official documentation but it doesn't ...
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1answer
31 views

Update Subscriber Key in All subscriber generated through trigger sent

Hope everyone is doing well. I have a scenario, Please can you provide your inputs if its possible: When we target an audience(using data extension) through send flow, the subscriber are added to All ...
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1answer
20 views

Push Notification not Delivered (sfmc to fcm)

Our app is running on React Native. I have 2 scenarios: Firebase/messaging is implemented when I trigger the Push Notification directly from our firebase (development) I am able to receive ...
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1answer
32 views

How to retrieve "Marketing Cloud Administrator" Role with WSProxy/SOAP?

Why can't I retrieve the "Marketing Cloud Administrator" Role using WSProxy or SOAP? Have tried from parent BUs in multiple SFMC instances. It's mysteriously absent. If I drop filter and ...
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1answer
29 views

How to select other Welcome Email in Marketing Cloud?

I created a new list for subscribers and want to set up a welcome email but when I try to choose emails, there is one basic test email appears. How can I select email which I created earlier from &...
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2answers
39 views

Filtering fields for a JSON output in SSJS

I'm building a SSJS custom API endpoint as a code resource page and have the following code which works fine but I need to limit the fields that are returned from the Data Extension and then placed in ...
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1answer
44 views

Concat Smart Capture values going to URL upon submission

I would like to request assistance on how I can concat the values on the smart capture going to the URL after submitting the form. Here is my ampscript on the cloud page: %%[ Var @EMAIL, @NAME, @...
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1answer
37 views

Marketing cloud. Is it possible to get Job data (like email name , subject ) via wsproxy

Normally in Marketing cloud we have following data view _Job --> This give us the job Id , we use this jobid to connect sent, opens, click , bounce and unsub. I am trying to get data for an ...
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0answers
47 views

No Query Studio in AppExchange

(Tag suggestions welcome) I have access to SFMC for a client. With this clients SFMC, someone has installed 'Query Studio' app: For another client, I wanted to use this app. I went to 'AppExchange' ...
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26 views

Help with response of Script.Util.HttpRequest in SSJS

Making an external REST call and the response is raw PDF data. I am able to view the PDF in chrome browser but any images inside are blacked out. If I open the PDF in Acrobat I get "Insufficient ...
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1answer
27 views

Marketing Cloud - Decrypt File - "Secret key not found in key data"

We have an integration that is sending a .pgp encrypted file to our Marketing Cloud FTP. Once the file is dropped into our /import folder, we are attempting to import and decrypt, it into Marketing ...
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1answer
33 views

Workaround for SSJS activity that stop and pausing issue

I have this snippet that works partially (trying until 2000 records), but the automation or the cloudpage stop and finish before processing all the data; How to work with WS PROXY with the functions ...
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0answers
17 views

Super message count [duplicate]

Is there a way to see how many super messages are used on SFMC (including emails, cloud page impressions and anything else)? note: The last question on this topic I could find is from 2016. I hope ...
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0answers
33 views

Marketing Cloud Account Users' MFA Status

I can't figure out how to retrieve the MFA status of Marketing Cloud account users. I would like to know how many of our users have already enabled MFA. I can't find any objects with an MFA field or ...
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1answer
48 views

Identify automation populating a Data Extension

I need to know which Automation is filling in a Data Extension (DE), the only way I know is to open the Automation one by one and see if it fills in my DE. Is there a faster way to search for it? Are ...
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0answers
26 views

Push notifications not received when using an existing contact on MarketingCloud

I'm working on integrating MarketingCloudSDK on Android. Everything is doing well with random contactKeys (that does not already exist in the MC contact list) : it is connecting properly, the devices ...
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1answer
19 views

validation with sent and bounces

I have a validation issue with my sends and DE count. I have around 1M emails in a campaign send, off which there are 32K in bounced,8K in exclusions and the total emails sent are only 903K. i'm ...
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1answer
31 views

Return Null - Rows.Retrieve() + Platform.Function.ParseJSON

i'm trying to get a specific field in a ssjs request, but the Platform.Function.ParseJSON returns null with the Stringify. Whe i try without the 'Stringify' returns 500 erros but the 'Rows.Retrieve' ...
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1answer
29 views

UpdateDE with SSJS and Multiple Conditions

I haven't seen any questions or answers that pertain to this exact type of situation, so I am hoping for a little help. I'm trying to update a bit of SSJS that I use to essentially find-and-replace ...
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1answer
17 views

Unique identifier for email status EmailOpen, EmailClick and EmailUnsubscribe

we are currently using notification service to receive notifications on our webhook. Today we send in the payload of email messages the "MessageKey" field as our unique identifier. However, ...
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0answers
28 views

Retrieve External Key of Data Extensison using MC API

I would like to retrieve the External Key of the Data Extension used in the journey. I am using a NodeJS backend, so it has to be through the API. I have read that it is currently impossible to do ...
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1answer
16 views

Marketing cloud : Difference Between tracking count and Dataview count

I have a email sent. For the same i go to Tracking and see amount bounce = 188 (23 hard bounce and 165 soft bounce). How ever when i check the data view using the following sql , i get 190 record. ...
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1answer
19 views

Service Cloud field "PersonMailingAddress" not available in Marketing Cloud

We have set the Marketing Cloud Connector with Service Cloud, and when i want to select fields in the Account Object I do not find the PersonMailingAddress. The field is a combination of the mailing ...
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0answers
23 views

Salesforce marketing cloud date and time [duplicate]

In salesforce marketing cloud UI (Tracking) , I see a delivered date as 8/12/2021 9.04. In the sql on Jobs data view , i get delivered date 12/8/2021 2:04:00 AM I know , both dates are same and ...
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0answers
28 views

trackCart not working in MC Collect Code

We have the following snippet in order to track cart in our website using the MC Collect Code: <head> <script type="text/javascript" async src="https://REMOVED.collect....
3
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1answer
57 views

Exporting more than 12 billion Data Extension records

What's the best practice/solution to export more than 12 billion records from SendLog DE in the marketing cloud. As per MC help document suggestion, it should be no more than 30 Million records per ...
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0answers
16 views

What does the Publication List 'Status' say Active, when they are unsubscribed?

I have imported a csv of contacts to a new publication list, with a Status column of 'Unsubscribe'. When I run this query: SELECT Status FROM _ListSubscribers WHERE ListID = 'MyPublicationListID' I ...
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0answers
25 views

Send to more than one email address in Marketing cloud journey builder

I have built a journey where i sent an email to the contacts that are loaded via csv file, but then i need to send a email to the manager of that contacts if they click in one link present in the ...
2
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1answer
42 views

Can you move Automation Studio activities to different folders programmatically?

I am currently trying to programmatically sort out Automation Studio activities (e.g. Email, SQL Query, Filter, and Script activities) into designated folders. I have started with Filters, based on ...
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0answers
28 views

How to configure config.json so that batch contacts gets processed?

I am designing a journey builder custom activity. The official documentation says execute - The API calls this method for each contact processed by the journey. However I want to to configure ...