Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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45 views

How to Delete Subscribers From All Subscribers list

In my account have 1 million subscribers are available, i want to delete ALL Subscribers, From Email > subscribers > all subscribers (here i have 1 million) subscribers how to delete all subscribers.
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25 views

SMS reponse is not working properly

When test a SMS response without any AMPscript, it is working fine. But when I place the below AMPscript, it is neither showing error response nor showing positive response. Below is the AMPscript: ...
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32 views

FuelSDK C# API Permission Failed

Currently using the latest FuelSDK from Nuget. Creating the client as such: var parameters = new NameValueCollection { { "clientId", ...
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1answer
56 views

Discrepancy in tracking data from data views

We are using the following query to get tracking data into a staging data extension. The data we are getting is looking weird - the open and click dates have a timestamp that is earlier than the ...
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2answers
46 views

Sending SMS after subscribing through Landing Page

I am trying to build a functionality where I want to send SMS immediately when a contact fills in the details in cloud page form. This cloud page saves those records in a Data Extension. I am not sure ...
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1answer
45 views

Image disappear when the email is sent

I have this code that includes the picture of a product. <!--[if mso | IE]><td style=vertical-align:middle;width:150px><![endif]--> <div class="mj-column-per-25 outlook-group-fix"...
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1answer
33 views

How to use parameter from URL in Lookup

We want to create a Cloud Page that dynamically changes content in the page according to a URL parameter. Users will visit the page directly, we won't send them to the page from email. What I did: ...
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48 views

How to match ID:s in Journey builder when new versions are created

I have created a custom component for our journeys and a tool that gets Journey Builder metadata using REST API. When I create new Journey and activate it, Journey Builder REST and the custom ...
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0answers
52 views

What is Data driven Journey? [closed]

I'm new to Salesforce Marketing Cloud. I had an interview few days back and the interviewer asked "What is Data-driven Journey" could anyone explain me about that? and are there any other journeys ...
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26 views

MobilePush SDK - Redirect To Web URL

As you all may know, there is an additional configuration in the mobile push SDK required for handling push messages redirection to a custom URL from an external source. Following the link: https://...
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1answer
39 views

Automation doesn't run through SSJS when it is in a Paused state

I was able to run an automation which is in "scheduled" staus using SSJS, but when I pause it manually (status changed to "Paused") and execute the same script, the automation doesn't run. The script ...
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1answer
45 views

How to Delete a Data Extension Folder

Sorry if this sounds like a silly question, but I can't figure out how to delete or rename a folder I created under Contact Builder -> Data Extensions. My folder is sitting under the root "Data ...
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1answer
28 views

Exclusion Scripts for already in Journey

There are 5 version of Journey and all older version are still finishing and version 5 is currently running. Now I need to change the exclusion script in all email steps. There are two ways I am ...
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1answer
17 views

How to bring created date from Cloud page to Data extension in Marketing Cloud Salesforce

I need help with bringing a created date from Cloud page to Data extension when the record is created for the marketing cloud. When I someone clicks on Submit button on Cloud Page, how we can send ...
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25 views

Checking Filter Condition in Another Data Extension in Marketing Cloud

In the Marketing Cloud parent BU level, to which our external data comes in, we have 2 data extensions: one is "Customer_Data" and the other is "Master_Consent". Our goal is to "download" the entire ...
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1answer
47 views

Create an automation to fetch data from FTP and create a DE that updates every day

I want to create an automation that pulls the data from the FTP to salesforce and creates a data extension that gets updated every day. The problem is that the folder where the data is located is ...
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1answer
29 views

Journey builder custom activity app accessing Data Extension field values dynamically

I have a query regarding marketing cloud custom journey builder app. This question might look similar and tried but the solution ins't working might be something wrong with my execution. Please ...
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1answer
45 views

Can i set variable value into Smart Capture submit option url

I have an cloud page which include smart capture form, which having a checkbox, email, country and address fields. I am setting variable value to true and false using jQuery if checkbox is true or ...
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1answer
27 views

Automation Update action failed due to Violation of PRIMARY KEY constraint. Cannot insert duplicate key

Can anyone help me out why the automation is failing? If I'm using Overwrite activity and query work perfectly. When I'm trying to update the target DE it is failing. below is my query. SELECT a....
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1answer
36 views

Collect tracking code implementation

I've been trying to get the Collect Tracking Code to work, unfortunately without success. I have inserted the code provided in the documentation and replaced MID, but I am not getting any results. So ...
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1answer
15 views

How can Salesforce users manage Publication list preferences inside using MC Connector?

How can one maintain a list of publication lists inside MC and allow service agents to manage an individual subscribers publication list preference within SC? I imagine we could do this using ...
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1answer
34 views

How to get total send count for individual email in Marketing Cloud?

I'm trying to get total send count for indiviual email in marketing cloud? I'm thinking of querying the _Sent data view; however, it does not have the Email ID, or Email Name i can leverage to use ...
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1answer
22 views

RSS Feed via AmpScript

I am trying to pull posts from my RSS feed into an email via Ampscript. I have the code correct and it's pulling the right number of stories. I just want to change the number of stories the script ...
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0answers
26 views

Can I send emails from parent domain instead of subdomain used by SAP?

We have setup our SAP in MC as mailer.company.com, therefor all our sender emails currently are like support@mailer.company.com. Could we add custom sender address like support@company.com and have ...
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1answer
25 views

Why are my reply-to addresses not whats displayed in RMM?

I have setup my RMM so that the "reply subdomain" is my SAP domain (mailer.domain.com), and my "email reply address" is reply@mailer.domain.com. When I send an email to myself, the reply to address ...
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1answer
37 views

Allow users to add attachments in SFMC cloud page

I have some use cases where I need to build a web form that includes a way for a site visitor to upload a file (jpeg, png, pdf types) Any ideas on the best way to do this?
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1answer
33 views

Attach a file in email from Content builder

Is there anyway that I can attach af file from Content builder in Salesforce marketing cloud? I want the file to be added to the email like it would do, if you dragged a file into outlook or any ...
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0answers
47 views

SQL Query - Relationship between Contact and Leads

in my organisation we wanted to have a single customer view. Hence, I've created a Lookup field on Lead to contacts, and contacts have a related Leads list. The lookup field is called "ContactId" I ...
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14 views

Reply to sender profile is failing

We have create a sender profile abc@xyz.com.au. We send email from marketing cloud and the mail comes with From address as abc@xyz.com.au, but when we do reply to the mail we are getting a delivery ...
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2answers
56 views

Is it possible to change “unsubscribe settings” for Email Studio?

Client has acquired another brand and is setting up the acquired brand as a child BU in Marketing Cloud. When creating the new child BU we reviewed the current implementation and the Unsubscribe ...
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2answers
42 views

Journey Builder API Entry Event 400 Error

I am trying to learn how to use the Journey Builder API to enter a record from a Cloud Page into a Journey. I am able to get my access token from the auth endpoint but when I make the API request to ...
2
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1answer
48 views

Using AMPScript Pre-Fill a Form in Salesforce Marketing Cloud

I am having custom form instead of smart capture from on my cloud page. This form having multiple check boxes. Now i want to show this form pre-filled if existing user visited to this page. Users ...
4
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2answers
126 views

Deleting a Mobile Connect instance of a contact only (without deleting the entire contact)

The current deletion framework that was added last year does deletes entire contacts. A contact deleted this way is deleted from: All Contacts All Subscribers Mobile Connect I have a problem where ...
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1answer
42 views

How to escape HTML or AMPscript in AMPscript variables?

I was wondering what happens when a customer is putting html or scripts in his profile attributes on Commerce Cloud and he orders something and we send out an order confirmation email with those ...
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1answer
22 views

Export list from Journey Builder

We have a Reactivation Journey targeting inactive customers. I want to export a list of customers who have not been reactivated by the end of the Journey so I can pass on csv file to our Outbound team ...
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0answers
26 views

Conversion Tracking Extract empty

I am trying to do the Tracking Extract (Conversions) from Salesforce Marketing Cloud. I'm fine with the process of doing it, but when it falls into the FTP the data is empty. Has anyone else ...
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0answers
25 views

Switching to a multi business account

We are in a tricky situation with a customer regarding his initial Marketing Cloud license setup. The customer already has Salesforce CRM and is now planning to introduce Marketing Cloud. For the ...
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2answers
47 views

We have a SQL Query looking for _Open and _Click data that is failing because it keeps timing out

The query is intended to populate LastClick and LastOpen data in our Master Subscribers DE. Here is the query: SELECT a.Email, a.LeadUID, MAX(o.EventDate) as LastOpenDate, MAX(c.EventDate) as ...
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1answer
27 views

Is there a way to specify Journey Builder Email Sends to occur only during a designated timeframe (i.e. Business Hours)?

Similar to the Send-Throttling "Delivery Window" setting, is there some way to achieve only sending emails during a specific timeframe throughout the day when an Email Activity is used in Journey ...
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2answers
55 views

Trigger ImportDefinition through WSProxy

I made a script (SSJS) to create a new Import Definition in Marketing Cloud. That works well, and if I then trigger the import manually in the GUI the import successfully completes. However, I also ...
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1answer
31 views

Deleting doubled subscribers on Marketing cloud

I have a problem as some subscribers have both Lead and Account records (with the same email address), likely due Lead Conversion Process. This creates two separate records which mean two different ...
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1answer
28 views

SQL Studio query doesnt result nothing

I am quite confused because any query I run in SQL Studio results 0 records but apparently its success. See screenshot below. I just basically want to retrieve the number of email address per email ...
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1answer
38 views

Dynamic Sender Profile randomly works

This is such a strange case. I created a dynamic sender profile which randomly shows the right sender and otherwise shows the default one. I will tell you step by step what I did: Creating a journey ...
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1answer
53 views

Marketing Cloud SOAP API call to Send object

I am trying to retrieve sent data using SOAP API. My header is: Content-Type text/xml SoapAction Retrieve I am calling https://mc....soap.marketingcloudapis.com/Service.asmx Below is my envelope: &...
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1answer
49 views

How to test API integration in marketing cloud?

I have created a API package under Setup -> Installed Packages. I have created API Integration component for the package .I have the below basic details for the component. *Client Id *Client Secret ...
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1answer
22 views

How can I modify the Impression Region name?

I just enabled the Impression Tracking functionality in my account. I am creating an email to test it using Dynamic Content blocks but I dont see how can I change the Impression Region Name. ...
2
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1answer
39 views

Storing Encrypted Voucher Codes in Marketing Cloud

We are using a lot of vouchers in our marketing campaigns and usually, vouchers are uniquely assigned to a specific user when they are being issued on the back-end, and therefore no other user can ...
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1answer
24 views

Triggered Sends - EventAPI Key

I have created a triggered send as per the requirement. Now the Front-end developer is asking me for the EventAPI key for the Triggered send that I created. I share the external key of the triggered ...
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1answer
22 views

Distribute contacts to business units

We have Marketing Cloud Connect in place and it is available to all Business units (parent and children). Is there a way to Sync only filtered contacts to each child business units based on Service ...
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2answers
39 views

Managing Unsubscribes,hard bounces

I have access only to email studio and i want to suppress hard bounces and unsubscribes. So is there any automated way to do it or do I have to export them manually and then import them into ...