Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Developer Accounts for ExactTarget

Has there been any progress made on granting a developer account for SF and HubExchange Devs? It feels conceptually wrong to me a SF product doesn't allow developers to perfect and develop a wider ...
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30 votes
3 answers
4k views

Best Practices for Testing Marketing Cloud Connect Integration

I'm very surprised that there is no support for dev/staging environments with Marketing Cloud Connect. That is, there is no ability to build and test the integration of a Sales Cloud Sandbox org, then ...
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26 votes
1 answer
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What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID?

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID? For example: Subscriber ID - ? Subscriber Key - uniquely identifies a subscriber - per channel? ...
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  • 495
24 votes
4 answers
14k views

Can AMPScript parse JSON?

Using AMPScript to parse an XML feed. Client is switching to JSON. Is there something similar to BuildrowsetfromXML() for JSON in AMPScript? I am confined to using the members login area and not an ...
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  • 341
24 votes
2 answers
4k views

Use cases for one-to-many and many-to-many relationships in Contact Builder

Someone recently asked me why a one-to-many relationship exists in Contact Builder. And I think that's a very good question (also why there is a many-to-many relationship too). The ability to create ...
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18 votes
0 answers
870 views

Possible values returned from the _messagecontext personalisation string

I'm following the personalization string documentation and need clarification on the _messagecontext string. Specifically, I want to understand under what context the following values would be ...
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16 votes
1 answer
15k views

Marketing Cloud API limits

I'm working in marketing cloud project. We need to use a lot of API calls because we have so much real time use cases. I would like to know if there is any limit in the number of calls per day or ...
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15 votes
5 answers
5k views

Using AMPscript to retrieve content from CloudPages

We've build a CloudPage that looks like this: <!doctype html> <html> <head> <meta charset="utf-8"> <title></title> </head> <body>hello world</body&...
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14 votes
3 answers
4k views

How to use HTTPGet variable in URL (ExactTarget)?

Been trying to figure out a way to pass in the variable into a HTTPGet function for long time now. How to do it? Here's what I have so far, but it doesn't return anything. <p id="date" style="...
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13 votes
0 answers
795 views

WSProxy setClientId in Child BU does not allow execute at Parent BU

In SF Marketing Cloud, I'm trying to update a subscriber at the Parent BU Level from my SSJS in the Child BU. I created a Cloud Page at the Child BU to run the following code in order to debug faster....
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  • 506
13 votes
5 answers
2k views

How to send an email in response to a triggered event?

We need to send emails in response to a triggered event. We have created two data extension, one for client data and another to event data. These data extensions are filled with API procedures. We ...
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  • 285
12 votes
1 answer
2k views

SOAP API Connection with Access Token

I am trying to connect to the SFMC SOAP API using an access token that I've successfully retrieved. (I have successfully made REST API request using same token.) I've been struggling with this for a ...
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11 votes
2 answers
9k views

REST API for reading from a Data Extension

The REST API documentation doesn't have any method to read from a data extension while it has a couple of writing into it. So is SOAP is the only API to read from a DE?
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11 votes
1 answer
11k views

What are the usage charges in Marketing Cloud's pricing model?

My understanding of Marketing Cloud's pricing model is that it's based on three components: Platform subscription which varies by Edition; Basic, Pro, Corporate or Enterprise. Super Messages; a click-...
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11 votes
3 answers
10k views

ExactTarget SOAP Request returns Fault in Response

This question is regarding using the ExactTarget SOAP API. I am trying to use the SOAP envelope sample given in http://help.exacttarget.com/en/technical_library/web_service_guide/technical_articles/...
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  • 315
11 votes
2 answers
3k views

Connect the SMS Send Log to the SMSMessageTracking Data View

The SMSJobID in the send log is a GUID, not the normal numerical identifier like the SendJobID that is inside SMSMessageTracking DV. SMS Send Log: SMS Message Tracking: I have tried looking to ...
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11 votes
1 answer
670 views

BU structure for MultiCloud setup with Einstein (Marketing, Commerce, Sales/Service)

Challenge Are there any Best Practices or Solution Kits that give a guideline for BU setup for global Marketing Cloud setups, where Sales/Service Cloud and Commerce Cloud are involved? The specific ...
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11 votes
2 answers
817 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
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10 votes
1 answer
2k views

Using AMPscript/SSJS how do you unsubscribe a subscriber from a child business unit?

My goal is to create a page that passes a business unit id and a subscriber key. The page sits on the parent/enterprise business unit, it will receive business unit ids from a child business unit. ...
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10 votes
1 answer
778 views

OAuth Authorization Flow for AppExchange Packages

I'm trying to understand the tenant endpoint and credentials flow for the 'authorization code' grant type used by installed packages that are published on AppExchange. I have this flow working well ...
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10 votes
1 answer
325 views

What are the extra arguments in InvokePerform() AMPScript function?

There are no examples on the usage of the InvokePerform() AMPScript function in the official documentation -- at least that I can find. Doing some testing and comparing the usage to the SOAP API, I ...
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10 votes
0 answers
443 views

Use-cases for the WAT and WATP AMPScript functions

Do any of you fine folks know anything about the WAT() and WATP() AMPScript functions? I'm looking for a real use-case outside of the official documentation: Returns the values of the Web ...
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9 votes
2 answers
19k views

Marketing Cloud REST API - GET method to Data Extensions

I'm currently using the POST and PUT methods to add and modify rows in custom data extensions (as documented here) but i don't see anywhere on the documentation nor the stackexchange a GET method to ...
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9 votes
2 answers
4k views

What is a Data Factory Utillity

I'm looking for a documentation regarding Data Factory Utility activities in SFMC and I can't find any description of its purpose. There's only how to set them up. Can anyone briefly explain it's ...
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9 votes
4 answers
2k views

How to get the floor (round down instead of up) of a number with AMPscript?

I'm doing a bit of math with AMPscript, and I'd like to be able to round a number DOWN eg: I would like 5.5, 5.6, 5.7 etc.. to become 5, not 6 The standard FormatNumber() function will automatically ...
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9 votes
1 answer
1k views

Content builder HTTPS

I am hosting my Cloud Pages over HTTPS and I am having some issues due to Content builder assets being "http://"... What would be a correct way to ensure Content Builder uses "HTTPS" instead of "HTTP" ...
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  • 770
9 votes
3 answers
5k views

Avoiding creating duplicate Contacts in Marketing Cloud when using Sales Cloud records

We are creating a journey in Marketing Cloud, where we are using a Salesforce Data Event and the Lead object to inject new Leads into the Journey as Contacts. The objective of the Journey is to ...
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9 votes
1 answer
569 views

Impact of changing domain on Email Reputation

Context : Brand migration from example.com to example2.com Launch campaign : Send a one-shot email on D-day to introduce the new brand to all the database (>500K subscribers) Requirements : Use ...
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  • 1,036
9 votes
3 answers
5k views

Sales Cloud to Marketing Cloud unsubscribe synching

Recently I have been setting up a few automations to ensure proper synchronization of different fields from Sales Cloud to attribute fields in Marketing Cloud. I also wanted to set up an automation ...
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9 votes
1 answer
1k views

Handing REST API POST Exceptions using SSJS Try-Catch on a Landing Page Form Submission with AMPSCRIPT

I have an issue with a landing page containing a webform that submits input from the user and using AMPSCRIPT I make a Rest API call using the HTTPPost2 function to utilize the validateEmail resource. ...
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9 votes
1 answer
534 views

How to express the last iteration of #each in Guide Template Language?

I am trying to use json arrays in my email using Guide template language and the issue is I need to stop showing the divider line on the last iteration of {{#each}} loop. I have tried {{@last}} or any ...
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9 votes
0 answers
220 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
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  • 145
8 votes
2 answers
7k views

Data extension values in the "Update Contact" activity in Journey Builder

I'm looking for a way to use fields from a data extension (that is the entry source for a journey) in the "Update Contact" activity. I want to create a sort of log in a different data extension. Let'...
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8 votes
1 answer
4k views

Documentation for Roles and permissions

Does anyone know where I can find some documentation or a description of the roles and permissions found in the account 'Roles'? I have looked into the documentation and have not been able to find ...
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8 votes
2 answers
6k views

ExactTarget REST API - Error Code 10006, no details

I'm trying to post data into an DX using the Fuel API, specifically as described here. This worked for a prior DX, but I was asked to change to a different one, where I'm receiving a rather unhelpful ...
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8 votes
2 answers
5k views

Triggered Send Data Extensions

My client has decided that they wish to utilize the Triggered Send functionality of your product. We have a set of existing Data Extensions that were not created using the Triggered Send template. ...
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8 votes
1 answer
2k views

Can I use an OAuth 2.0 token for API Integration in Enhanced Packages in the Soap API fueloauth token header

In Salesforce marketing cloud I have an installed package with an API integration. I am in the process of moving from the old OAuth token created via https://auth.exacttargetapis.com/v1/requestToken ...
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8 votes
1 answer
7k views

Where can I get a CustomerKey?

Trying to do a trigger send with the ExactTarget SOAP API, but I can not figure out what a CustomerKey is. Where do I find this?
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  • 103
8 votes
3 answers
2k views

Refresh Token request returning Unauthorized

I know there is an expiration time for oauth tokens, but is there an expiration time on the refresh token? I would think not since that's the whole point of having a refresh token, yet what I'm ...
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  • 91
8 votes
1 answer
629 views

Contacts ejected from Journeys when emails fail to send

I've observed a new behavior for emails sent from Journeys. In previous releases of Journey Builder, if an email failed to Send to a Contact, then the Contact would just keep on progressing through ...
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  • 15.7k
8 votes
2 answers
1k views

Is there a way to identify all the places a Content Block is used?

I'm trying to identify all the places a Content Block is used. The goal is to be able to reference what will be affected if a Content Block is modified. I've looked a the Asset in the REST API, but I ...
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8 votes
2 answers
3k views

Marketing cloud extend <a> tag to space or punctuation after tag is closed in emails

I'm having a consistent problem with emails sent via Marketing Cloud. We use the classic content builder and HTML paste for newsletters. We have a problem where some links get extended to include the ...
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  • 81
8 votes
1 answer
1k views

Copy journeys between business units?

does anyone know a way to quickly copy journeys from Journey Builder from one business unit to another one? It would be a huge time saver when we're setting up new journeys on separate business units ...
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8 votes
1 answer
3k views

Help with incomplete Tracking Extract documentation

Would anyone out there be able to provide some additional documentation for these Include Options for a Data Extract of Tracking Data? I've requested an update to the one wiki page that has most of ...
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8 votes
1 answer
668 views

Using SSJS can you set a response status code?

In cloudpages, I've been trying to build a handler page for an ajax form POST that checks a certain DE to prevent duplicate submissions. It needs to return "duplicate entry, not saved" or "...
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  • 136
8 votes
0 answers
649 views

Salesforce Marketing Cloud Single Sign On - Azure

We are currently attempting to carry out the set-up of the Single Sign On functionality for Salesforce Marketing Cloud, however when trying the two different ways of setting it up we are receiving the ...
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8 votes
0 answers
239 views

Payload for attributeGroups/{groupId}/attributeSetDefinitions MC API endpoint

I'm trying to figure out how to create Attribute Groups and link them to data extensions via the Marketing Cloud REST API (and SOAP API for data extensions, if needed). I managed to create an empty ...
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  • 147
8 votes
0 answers
647 views

SFMC public key missing `encrypt` flags?

The ExactTarget SFMC Public Key referred to in their FTP instruction guide points to a key that doesn't seem to be set up properly for encryption of FTP files. $ curl https://members.exacttarget.com/...
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8 votes
0 answers
427 views

Making concurrent REST API requests to Marketing Cloud

I'm trying to understand how rate limiting works for REST API calls. I was informed that it's based on the number of concurrent requests, which I can live with, but I can't figure out what the ...
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  • 15.7k
8 votes
0 answers
255 views

Query to move sends which contain the word "ticket" to a new tracking folder?

I just started a new job with a company and there tracking is a mess. All of the files are just at the root "My Tracking" and there are 1000s of sends. I want to move all sends with the word "Ticket" ...
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