Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Possible values returned from the _messagecontext personalisation string

I'm following the personalization string documentation and need clarification on the _messagecontext string. Specifically, I want to understand under what context the following values would be ...
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13 votes
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785 views

WSProxy setClientId in Child BU does not allow execute at Parent BU

In SF Marketing Cloud, I'm trying to update a subscriber at the Parent BU Level from my SSJS in the Child BU. I created a Cloud Page at the Child BU to run the following code in order to debug faster....
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13 votes
5 answers
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How to send an email in response to a triggered event?

We need to send emails in response to a triggered event. We have created two data extension, one for client data and another to event data. These data extensions are filled with API procedures. We ...
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  • 285
11 votes
2 answers
814 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
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10 votes
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Use-cases for the WAT and WATP AMPScript functions

Do any of you fine folks know anything about the WAT() and WATP() AMPScript functions? I'm looking for a real use-case outside of the official documentation: Returns the values of the Web ...
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9 votes
0 answers
220 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
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8 votes
0 answers
647 views

Salesforce Marketing Cloud Single Sign On - Azure

We are currently attempting to carry out the set-up of the Single Sign On functionality for Salesforce Marketing Cloud, however when trying the two different ways of setting it up we are receiving the ...
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8 votes
0 answers
237 views

Payload for attributeGroups/{groupId}/attributeSetDefinitions MC API endpoint

I'm trying to figure out how to create Attribute Groups and link them to data extensions via the Marketing Cloud REST API (and SOAP API for data extensions, if needed). I managed to create an empty ...
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  • 147
8 votes
0 answers
643 views

SFMC public key missing `encrypt` flags?

The ExactTarget SFMC Public Key referred to in their FTP instruction guide points to a key that doesn't seem to be set up properly for encryption of FTP files. $ curl https://members.exacttarget.com/...
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8 votes
0 answers
422 views

Making concurrent REST API requests to Marketing Cloud

I'm trying to understand how rate limiting works for REST API calls. I was informed that it's based on the number of concurrent requests, which I can live with, but I can't figure out what the ...
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8 votes
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255 views

Query to move sends which contain the word "ticket" to a new tracking folder?

I just started a new job with a company and there tracking is a mess. All of the files are just at the root "My Tracking" and there are 1000s of sends. I want to move all sends with the word "Ticket" ...
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7 votes
0 answers
712 views

Calling Marketing Cloud REST API via webhook

I'm trying to work out a means of calling Salesforce Marketing Cloud's REST API via a third party webhook to write to a data extension. The issue I'm having involves refreshing the oauth token. We've ...
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423 views

SFMC REST API - Cloud Pages & Collections

I've successfully used the available REST API in order to create various assets in Marketing Cloud, like HTML Emails, Templates, and Landing Pages. The email assets are visible under the appropriate ...
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7 votes
1 answer
1k views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
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  • 898
7 votes
1 answer
442 views

API Call in Managed Package behaving differently in Scheduled Apex

I have a Scheduled Apex job, 'scheduleUnsub,' which calls a class 'resubscribeCall,' which runs some code including a method in a Managed Package (ExactTarget) which makes an API call to ExactTarget. ...
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6 votes
2 answers
940 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
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6 votes
0 answers
244 views

Setting up Marketing Cloud as an Auth. Provider

Lately we've been integrating very tightly with Marketing Cloud, so I thought about trying to set up the External Services which Salesforce provides in order to do some minor actions via flows. In ...
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6 votes
1 answer
1k views

Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?

I'm making a call to Marketing Cloud's endpoint to send SMS messages like this: -- request to /sms/v1/messageContact/{messageId}/send { "mobileNumbers": [ "55009999999999" ], "...
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6 votes
1 answer
341 views

SOAP queries for a list subscribers returns empty when there are over 1Million users in the list

We are trying to export the subscribers from a list. We can see that the list has 1.4 million subscribers: curl -X POST -k -H "Content-Type: application/json" -H "Authorization: Bearer ...
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6 votes
1 answer
1k views

How to match trackingcode to productcatalog?

my topic is about the relatively new product "predictive web" there are multiple contradictory facts delivered by salesforce which makes implementation hard or nearly impossible. I will quote multiple ...
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5 votes
0 answers
49 views

Using a Shared SSJS functions in my Automation Script Activity

Let me preface this by saying that I am not looking at cloud pages. I am looking to either use Content Blocks or other Activity Scripts to store JS functions which I can load into an Automation Script ...
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  • 228
5 votes
1 answer
134 views

Custom Activity: real data for frontend; POST endpoints for lifecycle don't work

I want to pass/traverse contact(s) through my Custom Journey Builder Contact Filter. For example, get contact(s) as input; (in my modal) select/remove existing fields or add new value for empty ...
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  • 61
5 votes
1 answer
349 views

How to verify an Auth0 JWT in a Marketing Cloud Page

We have a requirement to do a verification of a JWT in a SFMC Cloud Page, as we have a site with Client Side JavaScript calling the cloud page and there is no security in SFMC for Cloud Pages. I've ...
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5 votes
1 answer
1k views

Reply management - New sub domain issue with Marketing cloud

So we have many issues with the sub-domain that we are using with the marketing cloud. One of them is: If we want to reply to the emails from Outlook, we get an error message that says: ...
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  • 153
5 votes
1 answer
216 views

How to Activate a File Drop Automation via the API

I can create a file drop triggered automation through both SOAP and REST API's but I cannot figure out how to switch them from "Inactive" to "Active". Any help would be be greatly appreciate, thanks!
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  • 143
5 votes
0 answers
1k views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
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  • 4,343
5 votes
1 answer
346 views

Marketing Cloud create Script Activity via API

I'm trying to create a Script Activity through the API and I can't find any documentation for that SOAP Object. I tried pulling back an existing automation that contained a script activity but the ...
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5 votes
2 answers
877 views

MarketingCloud - Creating Contact via API problem

I've found a similar question, but I could not find any real solutions for the issue. We have a DataExtension with the following attributes: "ID" Number "Email" ...
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  • 111
5 votes
0 answers
581 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
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  • 51
5 votes
1 answer
260 views

InteractionDefinition not valid ObjectType [Python FuelSDK]

I am trying to get my journey objects via the API, however I get: Message: Error: InteractionDefinition is not a valid ObjectType. I am using the python Fuel-SDK. I do not understand why this Object ...
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  • 355
5 votes
1 answer
81 views

Retrieving the ExclusionFilter field of a TriggeredSendDefinition

Using the Python FuelSDK, I am able to ​create​ a TriggeredSendDefinition with an ExclusionFilter, as well as ​update​ an existing TriggeredSendDefinition's ExclusionFilter. This uses the prop "...
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  • 51
5 votes
0 answers
1k views

API Calls timezone details

When making an API call to SendEvent or OpenEvent objects in the REST API, the return value is in Central time. How do I know what timezone it is using for the dates that I pass as arguments? If I ...
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0 answers
109 views

Bluetooth Permission removal on JB4A on Android < 5.0

In version 3 of the ExactTarget JB4A library that we use for push notifications, there was a dependency on the IBeacon library which imposed a requirement on the Bluetooth permission for the app. In ...
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5 votes
1 answer
1k views

Failure to retrieve list subscriber attributes in a landing page using AMPScript and SSJS

ExactTarget is core edition. There are no Data Extensions, so we use Lists. Am using landing page and trying to retrieve all the subscribers attributes of the List from SSJS and AMPScript but failed ...
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  • 479
5 votes
1 answer
1k views

Opt-Out using queueMO API

I am trying to opt-out of SMS using QueueMO API but getting error. Below is the request and response. Any idea what could be going wrong? Is there any other way to opt-out using REST API? Thanks in ...
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4 votes
2 answers
38 views

Can one BU decrypt QS parameters from another environment/ BU?

I'm preparing for a large redevelopment effort which includes redesigning data structures/data extensions and contacts keys in Salesforce CRM and Marketing Cloud. To that extent, the Business has ...
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  • 141
4 votes
0 answers
73 views

how data in _open data view is recorded in SFMC

As of now, our understanding of data views is that data is mostly real-time. But is this true for all data views or only specific data views? if specific, then which ones? Recently, we noticed that we ...
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4 votes
0 answers
164 views

How to know the number of contacts per Business Unit?

I am on a multi org instance. From the Parent BU, I would like to know the number of contacts per child business unit. For the moment, I have not found a solution other than filtering on the attribute....
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4 votes
0 answers
129 views

Marketing Cloud Journey Builder PB/Flow on Contacts Causing CPU Limit Issues

In our Org, the JBSystemFlow_Contact flow is being called by a Process Builder every time a Contact is saved, and causing us to hit the CPU Governor Limit. I know that CPU limits can come from ...
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4 votes
0 answers
56 views

Child Business Unit has No Access to All Subscribers in Triggered Send

I am attempting to create Triggered Sends in a Child Business Unit. I can do so via SOAP Api just fine. The triggered send is created and configured to use the All Subscribers list. I cannot do so via ...
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4 votes
0 answers
140 views

Adding Fields in a Data Extension leads to resetting retention policy

I am trying to add a 'CREATED_DATE' field with a default value of current date, in my existing Data extension using wsproxy. The code runs fine and the fields gets added, however the data extension ...
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  • 1,359
4 votes
0 answers
69 views

MobilePush deduplication on DeviceID's before sending

When using MobilePush, some of our subscribers have a large amount of DeviceID's associated with them (between 10 and 30). When sending to these subscribers, all devices are sent to, as they are all ...
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4 votes
0 answers
420 views

How to feed IER (individual email result) with Tracking Triggered Send information (triggered send via API from external app)

i hope someone can help me with this problem here: i've to feed the IER "et4ae5__IndividualEmailResult__c" object in SalesCloud from Tracking data of Triggered Send. Normally with the ...
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4 votes
0 answers
73 views

How to bring leads from salesforce to marketing cloud whitout the conector

So I have a question about the salesforce and marketing cloud. Here at the company we have a salesforce org connected to marketing cloud. As we don't have multi-org functionality (and we don't plan to ...
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4 votes
1 answer
630 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
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4 votes
0 answers
394 views

Is Einstein Send Time Optimization reliable?

In the above snapshot of Einstein send time optimization dashboard, can we know which are these 5 email addresses that Einstein has predicted and can assign personalized send time? I am monitoring ...
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4 votes
0 answers
103 views

How to start with writing extension apps for Marketing Cloud?

I'm an experienced Salesforce developer who build countless AppExchange apps in the last years. But I am absolutely new to Marketing Cloud. I know what it is and how it is used but have no idea on how ...
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4 votes
0 answers
343 views

Content Builder images

I now have another issue with the same set of images that I had uploaded initially for this template. I deleted them all because I changed my Setup--> Feature Settings --> Content Builder Settings -->...
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  • 137
4 votes
1 answer
442 views

Removing a row from a DE with Ampscript or SSJS in a landing page not working

I am using the below SSJS to remove a row from a data extension. <script runat="server" > Platform.Load("Core","1.1.1"); try { var ...
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4 votes
0 answers
1k views

SSJS WSProxy: Unable to retrieve security descriptor for this frame

I am trying to get a list of MobileConnect Keywords and their associated IDs using WSProxy. I have created a CloudPage Code Resource (JSON) and written the following script: <script runat="server"...
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