Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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3 views

MC Journey RowCount and lookup function help, please

my Marketing Cloud (MC) Journey Data Extension(DE) is set to SUBSCRIBER RELATIONSHIP ==CampaignMember:Common:Id. this DE can have the duplicate CampaignMember:Common:Id with a unique CampaignMember:Id....
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SFMC Rest API Transactional Email Send or Transactional Journey or Single Send Journey?

REST API is not my forte, can someone help me understand the difference between a REST Call for A) transactional email send b) single send journey c) transactional send journey I would like to ...
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1answer
15 views

Best way to target 30 different options using ampscript

Looking to create an email with 30 different options for an image. The value for the img is a number so for example 101 - img1 103 - img2 Is the best way to tackle this using if statements? like ...
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1answer
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Error Creating a row in an existing Data Extension in Sales Force Marketing Cloud through SOAP API

I want to add a new row into an existing data extension in SFMC using an API call, I tried using SOAP API, Following are the Error and API request message: Error : 400 Bad Request. Request URL : https:...
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1answer
15 views

Setting up an alert when volume sent are too low #MarketingCloud

I would like to know if it's possible to set up an alert when the volume sent from the journey is too low ? Even when the query is still running. There are records in the Data extension but some ...
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Error on Journey Builder validation Custom Activity

I have a Custom Activity, it's mean to trigger Whatsapp messages through an API. For some cases, the activity works correctly, but sometimes, on the validation step, it returns me the error: "The ...
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1answer
12 views

Is there a way to see when a certain version of a journey was activated?

I can only see the last modified date and time of all versions but no when the versions where stopped/activated. I am trying to use the documented GET /interactions/rest to find a method that ...
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14 views

Ampscript code to check if column exists in data extension [duplicate]

In our old templates we pull the customer number from the sendable data extension, named [Account Number], we have a secondary template for sends that do not need a customer number or for leads that ...
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7 views

Datorama Marketing Cloud Reports - Advanced

Does Marketing Cloud Datorama Reports offers the ability to query individual subscriber data inside SFMC? If yes, what is the range of customization one could get? Is it just basic sends, opens and ...
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17 views

How to recover a deleted Newsletter in Content builder?

I deleted a newsletter in the content builder by mistake. Is there any way to recover that Newsletter?
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46 views

Marketing Cloud Push SDK iOS URL Handling

I'm currently implementing the Marketing Cloud SDK for Push Notification on iOS and I've run into a problem. I've implemented the URL Handling for OpenDirect as per the example provided in ...
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15 views

Cross check data in Marketing Cloud and existing customers in Salesforce [closed]

I have a list of subscribers in Marketing Cloud and a list of existing customers in Salesforce. Is there a way that I can automatically filter which subscribers are my existing customers in Marketing ...
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Automation Studio and FTP inbound [closed]

I need to read the file from FTP and file contains 16 columns, I need extract 16 columns data from file and map it to data extension by using the Automation studio. Is there any way we can automate ...
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I have a script that works inside of automation studio (script), but when I try to put inside of a button in javascript, it doesn't work anymore

I have this code that when it is inside of a automation studio, create a Data Extension <script> var deObj = { "CustomerKey" : "demoDE", "Name" : "...
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1answer
13 views

Journey Builder Versions

I am looking at previous versions of one journey in the drop down, and can see 3 journeys in the 'finishing' status. Should I manually stop them and how is it indicated that a journey has actually ...
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24 views

Find Data Extension based on ContactKey/SubscriberKey

I ask to understand if there is a way to retrieve the name of data extension in which a particular SubscriberKey/ContactKey is contained.
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18 views

SFMC | Export with text-qualifiers in headers and data [closed]

We are trying to export audience data with text-qualifiers (double-quotes) in both header and audience data. Is there a way to achieve it?
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1answer
15 views

Append SubKey to DE via Email Lookup

We are trying to figure out if this is feasible: A vendor has a product that triggers a journey, however in their payload, they can only send the email back and the payload is unable to be modified. ...
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21 views

How can I debug the journey builder Hard error "This contact is missing a required attribute." [closed]

I have used DE as an Entry source in the journey and this error came up in b/w the journey, the email-01 sends were successful, after the wait duration of EM-01 this issue came up while sending EM-02 ...
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21 views

What are the best courses (paid or unpaid) for Marketing Cloud that the community can vouch for? [closed]

What are some courses/resources for Marketing Cloud that people have taken or used recently/over the years? I'm currently involved in creating/manipulating DE's, creating & editing email content, ...
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19 views

Fonts in SFMC emails [closed]

Currently we use Lato font for our emails, but noticed that this does not render well on all email platforms. Does SFMC support back up fonts so that if Lato doesn't render then it shows up as Arial? ...
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27 views

data extension dependency in SFMC

Is there a way to find out dependency of data extension in a Business Unit? example: if we are adding one additional field (primary key) to one the data extension which is used in many functionalities,...
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1answer
25 views

MC Connector and Business Units- Should a test BU that is going to be connected to SF CRM SIT be the child BU of the BU that is MCC with SF CRM Prod?

We are about to create an SFMC test BU for a Business unit with our SFMC Account. I am wondering if it is best practice to make this test BU a child of the BU that is the production one. Basically we ...
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2answers
25 views

Marketing Cloud SOAP UpdateRequest for a QueryDefinition fails - Bad Request

When I run (in Postman) the SOAP UpdateRequest for a QueryActivity below, I get 'Bad Request' as a response. What do I need to do to get this UpdateRequest working? There's no example in the Marketing ...
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25 views

How to build a journey so that it works in specific cycles? [closed]

I have a problem with designing a new journey. We have a main data extension with synced data from force.com, let's say Customers DE and second Orders DE. Orders DE have fields related to Customers DE:...
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27 views

API Calls - Marketing Cloud to Sales Cloud via Campaign Activity [closed]

I have a very simple question. I have a Journey setup to update a contact (Campaign Member) in a Campaign via the Sales Cloud Campaign update activity. Does utilizing that Campaign update activity ...
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1answer
20 views

Custom footer problems

I have some issues with a custom html footer in Marketing Cloud. I would like to setup the accounts settings (custom footer). I have my html code, but for some reason i got the following error message ...
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1answer
26 views

Transactional Send Journey Event Definition Key

I see a bunch of transactional send journeys and I was wondering where the event defintion key comes from? In Journey Builder under events - entry sources I can create an event and get the event ...
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1answer
50 views

Connecting a Mobile App to multiple BUs

I am looking to understand the best practice for the scenario when a single app needs to be connected to multiple market-based BUs in order to allow each market to send push notifications to the ...
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14 views

Forward/reply to Marketing Cloud email copies the background color from that mail

Here is the situation: The Marketing Cloud email (let's say newsletter) is received in Outlook, and it has bg color 'A'. I hit 'forward' and send it to someone with my notes. My own email gets same 'A'...
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24 views

Adding css/js code resources into a Marketing Cloud Landing Page (Preference Center)

I want to start by saying I am very new to html, css, and js. So this may seem like a stupid questions. After I upload my CSS file upload into Marketing Cloud using the code resource, I have added the ...
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1answer
28 views

Is it possible to connect the same marketing cloud environment to 2 different orgs?

As a marketing cloud admin, in the last few years I worked for some clients having always this configuration: UAT sandbox org (Sales Cloud) connected to UAT MID (Marketing Cloud) Prod org connected ...
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1answer
51 views

Using Handlebars and Mustache Template syntax into Update Contact Data Activity in Journey Builder

Journey Builder includes a Data Binding feature to bind data in the context of a Contact, Interaction or Event. This is feature is primarily used for developing Custom Activities or programatically ...
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1answer
26 views

Multi-Org Connector syncing Salesforce CRM to multiple Salesforce Marketing Cloud Business Units

We are integrating one instance of Salesforce CRM to multiple BUs in Marketing Cloud. We are going to be syncing data only in the parent BUs and will use the sync in child BUs for the purpose of ...
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30 views

Correct Date format on import - Getting errors when importing csv file

I am getting constant errors when importing a csv file into marketing cloud. It seems that no matter which date format I choose, the file still errors although most of the records go in, but not all. ...
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1answer
41 views

Reduce volumes for specific domain during IP warmup

I need to do an IP address warm up for gmail domain. I already know that the maximun send for gmail is 5,000 records per day. What I need to know is: how can I segment the DE incrementing the number ...
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1answer
28 views

Can Auto-Suppression Configurations be targeted via SQL Query activity?

Auto-Suppression Configurations (ASCs) are actually Data Extensions behind the scenes. This can be established by retrieving all DEs in a BU, or by retrieving a specific auto suppression using the ...
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1answer
40 views

AES Encryption in Ampscript

I want to encrypt a string using AES encryption in ampscript. I am using EncryptSymmetric function that uses AES algorithm as mentioned in the following documentation : https://developer.salesforce....
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1answer
34 views

Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?

We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
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1answer
19 views

What is different between cloud.[CustomDomain].com and pages.[CustomDomain].com for SSL Certificate?

Could you please help me clarify what difference between cloud and page for the domain when setup SSL here are detail I found: Cloud Pages: Secure cloud.[CustomDomain].com URLs that are used for ...
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2answers
28 views

Calling a MC REST API from within a Code Resource Page [closed]

Is it possible to call the Increment Column https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/putIncrementColumnValueByKey.html REST API from within a code resource page using SSJS?...
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1answer
41 views

Redirect to Cloudpage using Page ID on a Lookup script

Hi All, I would like to request assistance on how I can redirect to a page using the CloudPagesURL value on a Lookup script? I'm not sure if my code here is correct? %%=Redirect('%%=CloudPagesURL(400)=...
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2answers
41 views

Using the Marketing Cloud REST API, can a value in a row in a data extension be changed if the column is part of the primary key?

I am considering using this endpoint: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/putDataExtensionRowByKey.html to insert and update (UPSERT) values. Is it possible to use ...
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1answer
83 views

Registers error on iPad OS 15+

I'm facing a problem while using React Native. Can someone help me? Thx~. Env MarketingCloud React Native SDK version: 7.4.3 Device: IPad OS 15.2/15.0 Desc When the user registers on IPadOS 15+ device,...
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1answer
94 views

SMSMessageTracking Data View - Differences Between Undelivered and Delivered Fields

We are trying to reterive data from the _SMSMessageTracking data view in order to populate another DE with undelivered and delivered statuses. We've found there is a difference between Undelivered and ...
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1answer
31 views

Is Marketing Cloud Subscriber Sendable?

I'm looking for a comprehensive query/script/code I can run to see if a subscriber is sendable in the Marketing Cloud. Would anyone happen to have one they would be willing to share? Something that ...
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14 views

Salesforce Marketing cloud - Object - Which attribute can be queried in soap API

I am trying to know which folder a particular Job (Send) is present in tracking. In Send object , we have <Properties>EmailSendDefinition.CategoryID</Properties> Email definition. On ...
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1answer
33 views

"The subscriber preview failed to generate. Review the details, correct all issues, and try again." upon selecting subscriber for preview & test?

UPDATE: Resolved In case anyone else is having this issue, it turns out it was something obvious. There was nothing wrong with our footer - for some reason our Footer was set to "None" in ...
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1answer
70 views

MarketingCloudSDK SPM Module not supported by newer compilers

It seems as though the way the MarketingCloudSDK Swift Package Module is built that it cannot be included in projects that use a different version of the Swift compiler. When trying to use the Swift ...
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2answers
32 views

BadRequest Error Response on DataExtension Upsert API Call

I have been looking at the SYNC endpoints for data extensions and I'm making calls to the endpoint: POST /hub/v1/dataevents/key:ET_Contact_Detail/rowset with a body of: [ { "keys"...

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