Questions tagged [marketing-cloud]
The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.
13,156
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30
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Journey Builder vs. Normal Send - Synchronized DE
I just setup Marketing Cloud Connect and am querying data from a parent account to a child BU using shared data extensions/query activities. In this instance, I am also pulling in newsletter ...
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24
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Personalization strings
Is there any personalization string that brings the name of the journey?
I need to automatize the utm_campaign in Parameter Manager but it only allows me to use the Email name. Is there any trick to ...
- 21
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28
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Collect Tracking Code userInfo email shows undefined
I am trying to use the Collect Tracking Code to get the user ID that viewed any page on my website, y have this code
window.dataLayer = window.dataLayer || [];
window._etmc = window._etmc || [];
.
.
.
...
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40
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Pre-population of checkbox smartcapture in SFMC
I have multiple radio and checkboxes that I need to pre-populate in a form but every combo I have tried doesn't work.
Can any tell me what I am doing wrong please as I've spent hours on this now with ...
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22
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Marketing Cloud : Row Fields from data extension into a single email
Some background - we have list of job vacancies that needs to go out as a part of Newsletter every fortnight.
Through SQL - I was able to pull all the live vacancies from service cloud in a single ...
-1
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35
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Query Studio for Marketing Cloud - How to use it to Query Syncronized Data Extensions from Marketing Cloud connector?
I want to query syncronized data extensions in marketing cloud using query studio's app from Salesforce Labs.
But when I try, i use from = ent.Asset_Salesforce
for example to query a data extension ...
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1
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32
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Configure utm_campaign in Parameter Manager
I want to configure the utm_campaign in Parameter Manager to be auto-completed and don’t need to add it manually for each campaign, but the only way I found to do it is by using the email name as ...
- 21
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38
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Number of Record Limit in the DE when using desicion split (mc)
I am using data extension name A as an entry source
and in the journey, using decision split, I want to compare the data with an data extension name B.
In this case, B is connected with data designer.
...
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-1
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27
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Not create Task activity
I've created a journey with a data extension as its entry source. I'm creating Task Activities which look like this: Task > Create New > Assigned to ID, Subject, Status, Priority, and ...
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37
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When using Cloud Page referencing an HTML Content Block to run SSJS
I was doing some hands-on exercises for learning SSJS using CloudPage calling a HTML content block for my ssjs script.
My question is : When creating a test stub cloudpage to run some ssjs exercises, ...
-1
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16
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User specific MC fields and Related List (e.g. Email Sends)
I have inherited an already installed MC, connected to Sales Cloud. All is working fine. However, I can not see the MC specific fields on the user object in SF, nor can I see the related lists, such ...
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31
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Emails Not Working both Test and Actual Sends
We got a new business unit
Couple of weeks when we sent out test emails, things worked.
But when we want to test them again today test emails are not working, The emails are not bouncing and nothing ...
- 11
-1
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24
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AEP/SFMC Connector and Journey History Data
I'm trying to get journey history data from the connector between Adobe Experience Platform and Salesforce Marketing Cloud (documented here). The connector is from the AEP side and basically works as ...
- 21
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1
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96
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Gmail one click unsubscribe 2024
Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
- 13
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28
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Marketing Cloud custom unsubscribe to an external system
We are looking to set-up a custom unsubscribe and publication lists opt-out across different child BU's to update an external system as the main source. Then use API's to update at parent and or child ...
- 15
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24
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Email Template Content Block Area - Overwrite CSS
I am working on revamping email templates in Marketing Cloud for non-technical marketers to use. I am running into an issue/haven't found a solution for overwriting CSS in content areas that a user ...
-1
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16
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SFMC A/B Testing link tracking
want to use the SFMC A/B testing functionality for some subject line tests, curious if there's a way to append a variable to the tracking that will allow me to see which group (A/B/Remainder) a ...
- 49
-1
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48
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SQL CASE Statement is not working in SFMC Query
I am writing a query to get the specific value based on the CASE Statement. I am checking with two conditions. One for the value of the column name and other on the if another value exist in the other ...
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1
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65
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SQL Query Issue to get last 12 Months data from a DE in SFMC
I am trying to get the data from a DE for last 12 months but when I am running my Query, I am only getting data November 2022 but I want to have data from each month after from November 2022 till now ...
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1
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46
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Import File Activity Automation - Change field data type to match Data Extension
I am setting up a File Import automation to ingest a file from the Marketing Cloud FTP to a Data Extension. I am running into an issue where the csv has a field for a newsletter preference say '...
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53
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'activityInstanceId' field on execute request of a custom activity and where to find it in journey history?
I have a custom activity that uses activityInstanceId field from request as unique id for each request. I now need to somehow connect that id that I save on my side to contact for which activity was ...
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30
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I there any example of custom activity other than REST
As per the documentation here: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/custom-activity-config.html
These are valid values for type:
MultiCriteriaDecision
...
- 807
4
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1
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70
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Marketing Cloud : Text Response works for the first time while issuing error messages afterwards
From MobileConnect, I have initiated a SMS send and a text response for the same.
Both are working fine.
I am able to send a text response which gets handled by my AMPscript shown below.
%%[
var @...
- 75
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1
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41
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Unsubscribe user with one subscriber key but many email addresses
I have one user with one subscriber key but with different email addresses in a data extension. If I send through Journey builder, I can target all the email addresses by setting the field in "...
- 21
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55
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How can I get the delivery details of a email sended by /interaction/v1/events
I'm using the request below to send emails using a journey builder/templates, etc:
url = 'https://exacttargetapis.rest.marketingcloudapis.com/interaction/v1/events'
headers = {
'Content-Type': '...
1
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1
answer
104
views
Get complete URL with parameters in SSJS/Ampscript
Here's how to get the URL of current page (with parameters) in SSJS:
var url = Platform.Request.RequestURL();
Effectively, it's the equivalent of RequestParameter('PAGEURL') in AMPscript.
However, ...
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2
votes
1
answer
74
views
Marketing Cloud : CreateSalesforceObject not working
We have a custom object Marketing_Cloud_Response__c in Salesforce.
This object has a lookup to our Employee__c (custom object) record.
I have written the following AMPscript in Text Response
...
- 75
0
votes
2
answers
64
views
Resend an email from SFMC using SF-CRM- IER data
I have a usecase - If an individual requests the company to resend an email(originally sent from SFMC) to them or forward it to another person. How do you achieve this in SFMC? I have BatchID, JobID, ...
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53
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We are seeing a huge number of Mobile Push subscribers (550k) on our Dev App. There are no journeys running or import done
We are doing an exercise to clear contact count and noticed that one of our BU has more than 500k subscribers against our Mobile Push Dev App. What could be the plausible reason for this huge number? ...
- 19
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30
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How to use DE suppression list in the journey builder?
I created a journey in Journey Builder, and I have a suppression list in my data extension. However, when attempting to utilize the suppression list from the data extension, I encountered an issue as ...
- 11
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1
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44
views
Custom From Name SMS in Journey Builder
Good morning,
is it possible to customise the send name from Journey Builder as per below example so that it will render visually to the recipient upon message delivery and override the Account level ...
- 15
-1
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24
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Unique clicks from all emails with api [closed]
I am trying to understand which endpoint and parameters I need to use in order to retrieve the click activity of all sent emails within a specific folder (category) in Email Studio. This information ...
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61
views
Journey builder decision split behavior
We have a simple journey. As soon as a contact enters the journey, a choice is made through the decision split (based on journey data). There are 2 options in the split. An email is sent with each ...
- 145
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22
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How to access Notification Listeners?
I have integrated the react-native-marketingcloudsdk with my react native app. Notifications are working fine.
How to access notification listeners such as onMessage, onReceive, and onOpened?
Do we ...
- 9
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30
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WhatsApp report by channel
I'm aware that in Salesforce Marketing Cloud, we can generate reports in Analytics Builder for email campaigns by navigating to the "Recent Email Sending Summary" tab. It's as simple as ...
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44
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Web service callout failed: WebService returned a SOAP Fault: Security requirements are not satisfied
I am trying to integrate Marketing Cloud with Salesforce.
//I set the accessToken which I get via the REST Auth service
Map<String, String> headerMap = new Map<String, String>();
...
- 75
-1
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19
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Prefilling data in FormTitan form
I have a form created through FormTitan which will be sent through an eDM via marketing cloud. This form is meant to pre-populate with user information (i.e. Name, Store Name, etc) which uses the ...
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44
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Email address captured through Mobile Connect is missing '@' sign , has anyone encountered this issue?
Send a text to capture the emailaddress and wrote the user response received into DE (smsprofilecapture) and found something like user12345gmail.com instead of [email protected]. Any ideas why this ...
-1
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1
answer
26
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I'm having trouble with mail merge field showing in Gmail or Yahoo from Salesforce Marketing Cloud. Do I need to format the data extension different?
I'm having trouble with mail merge field (First Name) showing up in Gmail or Yahoo when sending from Salesforce Marketing Cloud. It works fine to Outlook. Do I need to format the data extension ...
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1
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54
views
Get MID from CloudpagesURL()
I am trying to create an unsubscribe page at the parent BU level for multiple child BUs. I want to use impersonatation with WSProxy in order to log the unsubscribe at the right BU, to do that I need ...
- 148
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71
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Salesforce Marketing Cloud - Not Opted in with error "Missing or invalid device token"
Good morning,
I am having issues in my iOS APP when trying to register for remote notifications using the SFMC Swift SDK:
sfmc-sdk-ios v1.1.0
MarketingCloudSDK-iOS v8.1.0
The steps I am following are:
...
-1
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0
answers
29
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How to search for a subscriber key or email in all data extensions?
we use data extension as list to send out mailings via journey builder.
So we have multiple data extensions with datas from our subscribers, like subscriber key (this is the contact ID from salescloud)...
- 1
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22
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In GTL datasource can I have conditional content appear based on the first instance only?
I'm using Amspscript and GTL datasource to extract information from a field in a data extension called: cancelled. This field has multiple items in there and within cancelled there is another field ...
- 9
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59
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Is there a way to process SQL queries in Salesforce Marketing Cloud based on criteria in another unrelated table?
I have a set of steps that I want to process in Salesforce Marketing Cloud, but I'd like to make it easier for my users. I have a set of steps I want to run if a column is "True" and a ...
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1
answer
38
views
Do I need to have a random split before my email activity?
I have a very simple journey, where I want to send an email to everyone out of 200k people that have provided an email address, so the audience is big. Do I have to have a random split before the ...
- 7
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1
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81
views
Do I need to warm my IP Address again?
We run a journey in late May for IP warming, but we haven't run another journey since then. We are planning to run a journey this month and I'm wondering whether the IP warming we need is still valid ...
- 7
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1
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41
views
AMPScript Lookup row function
Can we use lookuprows() function of AMPScript like this?
LookupRows(@ContactDE,'id',@SubscriberKey)
I have seen this code in the one of the email but I am not getting it instead of DE name why they ...
1
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1
answer
42
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Delivery Window timing
When I set up an email with a Delivery Window of say 8-3 and a throttle of 1K/hr, will there be a 1K batch sent at 3pm or will 2pm be the last batch?
Similarly, I assume I can start the send ...
- 49
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33
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Deleting Subscribers from Hidden Triggered Send Managed Lists in Marketing Cloud
I've followed the steps on https://help.salesforce.com/s/articleView?id=000381035&type=1 to be able to create and populate a data extension with Subscribers from the Hidden Triggered Send Managed ...
- 573
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1
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64
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Export view details from Journey Builder
I don't see a way of exporting this view from a journey activity
I've tried with SQL but I only see one activity.
SELECT sub.EmailAddress as email_address, ja.ActivityExternalKey FROM
_Sent s
...
- 169