Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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1answer
26 views

Send data from de in email to landing page

Test send failed to send. Need more help regarding this error? Open a support case through the Help & Training Portal HTML Version There is an error in your email. Please contact your customer ...
2
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1answer
20 views

Altering styling based on row order of ampscript loops

I have a table of the top 3 food brands available at each location. I.e. Location | Brand ----------------------- New York | Coffee Shop New York | Bagel Shop New York | Deli Houston | ...
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1answer
14 views

How to Refresh an existing Filtered Data Extension without Filter Activity / Automation?

I know that there is the process to create a filter definition, a filter activity and then have these run inside an automation to automatically update filters. But this means that you need to ...
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0answers
18 views

Sub domain issue in Marketing Cloud

So we have many issues with the sub-domain that we are using with the marketing cloud. One of them is: If we want to reply to the emails from Outlook, we get an error message that says: Undelivarable ...
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3answers
32 views

Is it possible to create a supression list purely based on domains (not full emails)? For example for competitors?

Is it possible to create a suppression list purely based on domains e.g. for competitor domains without having the full email address of these contacts. This would allow to automatically exclude any ...
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1answer
18 views

MarketingCloudSDK without CoreLocation (duplicate?)

I'm not permitted to comment on that thread, so here's a duplicate and an update request on MobileCloudSDK without CoreLocation I have tried to set "location" to false in the ...
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1answer
33 views

Create a folder for Triggered Sends

As per this answer, to delete a Triggered Send I can move it to a new folder and delete the folder. However, I can't figure out how to create a folder. When I try to move a TS a folder explorer comes ...
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1answer
24 views

Bulk re-activating users in Marketing Cloud

Is there any way to bulk re-subscribe users in Marketing Cloud? I currently have lots of users who are held, undeliverable or bounced in their _listsubscribers status but whose email addresses have ...
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1answer
33 views

Bring Data from a non Sendable Data Extension via Amp Script

I cannot figure out how to write an ampscript in order to bring the content from a non sendable data extension in my email content; in this DE i have the trip name, trip URL & trip image and I ...
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1answer
20 views

Using object relationships with RetrieveSalesforceObject and Marketing Cloud Connect

I need to personalize a triggered send using Marketing Cloud Connect and a custom object to contact relationship, but I'm not getting results for the relationship. My AMPscript looks like this: %[ ...
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0answers
12 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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1answer
26 views

Marketing Cloud Journey Builder - Logic when using contact data evaluation

I have a Journey where it does a decision split based on a Data Extension Status field = Planned. I am using the "contact data" evaluation option as the status can change from the time the person is ...
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1answer
46 views

Wait by an attribute after a decision split in Journey Builder

I'd like to have the following scenario: If the date value of a field called FlightDate is more than e.g. 2 days away, then I would like to wait until the day after (another value) BookingDate in ...
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1answer
32 views

IP Warming strategy for new company

Working with a client that has not actually launched yet but anticipates sends for both commercial and transactional to be in the 3-4 figures per day in the first month. We have a dedicated IP and ...
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2answers
61 views

Stop email from sending using AMPscript

I have a journey which sends an email. The email contains an AMPscript pulling content blocks in. Is is possible to NOT sent the email if there are no content blocks in the email? SET @CONTACT_ID = ...
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1answer
51 views

Attempting to run an SQL Query to pull in information based off of most recent update date

I am attempting to run an SQL query to pull in all most recent records based off of last modified date. Here is my query and it giving me an error of Automation failed due to a system error. Any help ...
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0answers
27 views

Custom Unsubscribe URL for Marketing cloud not working on IOS (safari) devices

We have built a custom unsubscribe URL in service cloud which we are sending to marketing cloud through an import activity and the same link will be placed on the email so that customer can use it to ...
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1answer
30 views

Data extension row retrieval

I have a DE which has a tickbox field with boolean value of true set all the time.Now i want to get the total no of rowcount of my de by using this defaul value set@neededNumber=RowCount(LookupRows("...
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0answers
18 views

Tealium Journey Builder conector

We are trying to install Tealium Journey Builder conector, but when asked for Marketing Cloud API credentials we are getting an error: We have no detail on what type of Installed Packages has to be ...
3
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2answers
33 views

How can I tell if I'm on a dedicated IP in Marketing Cloud?

As the title suggests, we have SAP setup for the account but I'm not sure if we have a dedicated IP or not. Is there a way to identify this without asking Salesforce?
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1answer
34 views

Salesforce Marketing cloud Journey builder : Need to send real-time email when user enter in a journey for many consumers

As per the requirement, I need to send real-time email to user (large audience) when he/she enters in a journey. I can do it using "API Event" . But my question is what if there are thousands of ...
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2answers
34 views

AMPScript if Substring equals X

I'm trying the below code so that if the last character of the string is S, then a variable will equal to Z. Am currently getting an error :( Appreciate your help %%[ SET @EndswithS = Substring(@Name,...
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4answers
65 views

AMPscript if statement not working correctly

I am new to AMPscripts and need some help with the below. What I am trying to do is set up conditions that will populate BodyContent (using content block id) in an email with contact data (not journey ...
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0answers
14 views

Can I access the Message IDs inserted by Marketing Cloud's MTA to resolve SORBS blacklisting?

Our dedicated IP address has been blacklisted by SORBS twice now, and I'm looking to avoid repeat offenses. However, it's difficult to say what kind of behavior landed us on that blacklist. We don't ...
5
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1answer
78 views

Caching HTTP Get calls in SFMC for emails

I've got a email which does a HTTP Get call using SSJS Platform.Function.HTTPGet, results return json and I can parse it successfully. Would the calls get cached or would a Get call happen per ...
2
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1answer
71 views

Concat Loop Results to determine if contains value

I have the following code to retrieve the series of a product that has been purchased. We are using a loop because a contact might purchase multiple products. %%[IF NOT EMPTY(@PersonAccountId) ...
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1answer
29 views

Ampscript: combining IF with Lookup or LookupRows?

We send emails to our dealers, and for each brand a dealer sells we have a record in a 'Brands' synchronized data extension. So if one dealer sells multiple brands, there will be multiple records for ...
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1answer
34 views

MC API Integration types

I am installing a package in Marketing Cloud and would like to understand the difference between integration types: Web App Public App Server-to-Server I read the description but don’t fully ...
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0answers
20 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
0
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1answer
19 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
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1answer
26 views

What is used as unique id of customer in Web Reccomendations request

Web Recommendations Script looks something like this, it either returns a JSON or a function that appends website HTML: https://MID.recs.igodigital.com/a/v2/MID/page/recommend.json https://MID.recs....
2
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1answer
63 views

pulling in a variable in the URL

When I send a campaign the variable 't1CategoryLinkName' doesn't get pulled in and I end up with this link <a href="https://www.sport.co.uk//?utm_source= I've tried setting up a new variable right ...
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2answers
37 views

Transactional/Commercial classification - Custom Unsubscribe page/link

According to the SFMC knowledge base, the main difference between Transactional and Commercial emails in SFMC: " For commercial messages, we check for the presence of an unsubscribe link. [...] For ...
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1answer
17 views

In regards to Unsubscribe a subscribers from sales cloud without using MC Connector

I am new to Salesforce Marketing Cloud and I have question in regards to Salesforce Marketing Cloud Connector , What can be the process of unsubscribing the subscriber from sales cloud without using ...
0
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1answer
27 views

Lookup Contact Data and show Content Block by Id only if value is true

I am new to Salesforce and AMPscript and I am trying to set a condition to populate %%=v(@BodyContent)=%% with contact data (not journey data, therefore, I will need to use the Lookup) with a content ...
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2answers
32 views

Prioritize email addresses when there are multiple addresses for a subscriber

Our client has several email address fields (3 email address fields) in his Salesforce CRM that he wants to sync with SFMC. He wants to be able to prioritize which email address field to use to send ...
0
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1answer
28 views

For Loop Else Statement?

I am trying to build a table of events on a cloud page. The normal table will remove events with a date that has a past date and this part is working fine. The issue I am having is, if for some ...
0
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1answer
21 views

Can't link Multiple fields in Data Extension in Contact Builder?

Hello I have a DE containing the following fields that I would like to link to Contact Builder: Contacts_ID --> Contact Key Email Address --> Email Address However, they won't let me link both. They ...
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0answers
19 views

Opt-in Certification when Importing subscribers [on hold]

My client would like to import a list of email subscribers into Marketing Cloud, is there a way to bypass the Opt-In certificate? My client is in the US where email subscriptions are currently opt-...
1
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1answer
23 views

Approvals : how to Withdraw an email automatically Approved before the activation of the Approval process

We created an Approval process. So all the emails already created on Content Builder before the activation of the Approval process are Approved by default. However, how can we do to EDIT an email ...
1
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1answer
28 views

Custom preference page not updating target data extension

We're building a custom preference center. The target DE that needs to be updated is in this case also used as sendable DE for testing purposes. The DE contains the following columns: externalID(text &...
2
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1answer
29 views

What data should I include in the journey entry point DE?

I am new to Journey Builder and wondering about the following: In order to find which recipients should participate in my journey, I need to run an SQL Query and update the associated Entry Point DE. ...
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0answers
19 views

Cannot reach default unsubscribe / profile center or any landing page created in Marketing Cloud

we cannot access the landing pages and default unusbscribe/profile center in Marketing Cloud. We're keep getting an error message from the browser saying "This site can't be reached - click.company-...
2
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1answer
50 views

ParseJSON using SSJS

I am unable to extract msg from the JSON response. @returnCode works fine and I am passing it to SSJS, but then I cannot get the msg value. <script runat="server" language="javascript"> ...
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0answers
29 views

How can we set Subscriber Status correctly using MC Connector

There is a common issue with Marketing Cloud when connected with Salesforce that it assumes new Subscribers are Status = "Active". Typically we get around this by running an automation to correctly ...
0
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0answers
16 views

Test data for trigger on MC IndividualEmailResult - Error on Email Send creation

I wrote a trigger on et4ae5__IndividualEmailResult__c and now need Marketing Cloud test data in my sandbox, both manually and programatically. Manually, when I try to create an ...
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1answer
27 views

Email Studio: Hyperlink containing parameters breaks

I have a bunch of hyperlinks in my email template. The only difference between them is the parameter I need to pass. Here is how I have added the link: <a href="%%=v(@linkPart1)=%%&%%=v(@...
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0answers
21 views

Exporting and encrypting a DE without admin access

I'm in the process of designing a framework in Marketing Cloud where the requirement is to export and encrypt a specified Data Extension without admin access to the account. The user currently has ...
1
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1answer
46 views

Add two Ids on unsubscribe link in marketing cloud

I have a global footer in the marketing cloud and there I put a unsubscribe link in which I created a site.come page and passed AccoundID. So my updated requirement is, I need to pass LeadID too there....
1
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1answer
33 views

AMPscript - DataExtensionRowCount

I am having some trouble with the DataExtensionRowCount function. I am trying to SET a Data Extension name at the start so I do not need to update the AMPscript in multiple places every time I change ...