Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Advertising Studio "Could not prepare for audience upload"

Created several audiences for twitter and they all came back with the following error: "Could not prepare for audience upload" Any ideas on how to troubleshoot this?
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When i search a record on All Subscribers list, where can i find the unsub reason?

I am searching for a record in All Subscribers list in parent BU (no child BU exits). When i search in this list , i find a record showing the following window: Where in this window/tabs can i know ...
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Fetch CampaignMember status from Contact Data in Decision Split in a journey

I am trying to fetch the status of CampaignMember object in a decision split in a journey. My SFMC instance is connected to SFDC through Marketing Cloud Connect. In the synchronized data extension ...
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Error: Unable to create temporary data extension: A field named VersionID already exists on object QueryStudioResults

I'm trying to make a select that returns the journeys where a certain user is inserted, but I'm getting this error, does anyone know why? Select Distinct J.JourneyId, J.JourneyName, S.SubscriberID,SUB....
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4 votes
2 answers
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How to call Mobile App Event from the App?

We have a Android App (Kotlin) and we declared Mobile App Events in Journey Builder. We created a Journey with an entry source configured to respond to one of our Events and are struggling to trigger ...
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Unable to update the event using REST API?

So basically, According to this, I can update my event using the key or the id of the event So I created an API using the REST API, it is created and used in a Journey, now, I want to update the name ...
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ERROR "Unable to retrieve security descriptor for this frame." When using WSPROXY's createitem with JSON object any tips?

So, I've been testing some use cases with SSJS and got into this error "Unable to retrieve security descriptor for this frame." which occurs with the apiAudiencia.createItem("...
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Maintaining Subscriber status at Admin or BU level or both

We're looking to make sure two fields in SF CRM HasOptedOutOfEmail and Contact_Does_Not_Want_to_be_Contacted__c align with our subscriber status in marketing cloud. On the SFMC side our subscriber key ...
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Query # of emails a specific subscriber received in the last 30 days

Having trouble getting the SQL right for this. I'm looking to get a total count of emails a specific subscriber received in the last 30 days. But it keeps failing. I'd also like to be able to query ...
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Set ClientId in MC without using WSProxy?

I'm trying to impersonate ID of a subaccount without using WSProxy library but I can't find a way to do it. In WSProxy we can do like this: var prox = new Script.Util.WSProxy(); prox.setClientId({&...
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Remove Space Code %20 From String || Decode URL

In my email, I have a link that uses ampscript and one of the values has a space, so the url ends up looking like this: https://mysite.com/group=Group%202 How do I convert this to https://mysite.com/...
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404 when using /interaction/v1/interactions/journeyhistory/search?$page=X&$pageSize=X REST API route

I am trying to get the number of entries in a journey. I am using the /interaction/v1/interactions/journeyhistory/search?$page=X&$pageSize=X endpoint and am getting a 404 error in Postman. What I ...
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Send Marketing Cloud email out when RSS Feed updates

I have a working email that populates with the RSS feed code, but I am now wondering how can I automate this email to send out to its subscribers whenever there is a new post/article on the RSS xml. I ...
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XML attribute-id line items not populating with AMPscript and JSON parse

Attempting to land attribute-id (price) data on "price" with XML below using ampscript and JAVA which is not showing a result for %%=v(@price)=%% in HTML body. XML <custom-attribute ...
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source and target DE both has PK, 1st and 2nd query both use update function, 1st query updates 1st DE but 2nd query throws PK violation error

[![ERROR: Violation of PRIMARY KEY constraint. Cannot insert duplicate key. source and target DE both has PK, 1st and 2nd query both use update function, 1st query updates 1st DE but 2nd query throws ...
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URL Passthrough parameters in cloudpage

I have a unsubscribe cloud page with ampscript code, so I have to pass some parameters to that landing page works. Here you have the cloudpage ampscript code: %%[ VAR @subId, @jobid, @reason, @lue, @...
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Tracking data pullback from SFMC to the CRM [closed]

If we are using Salesforce data to sending emails from Salesforce marketing cloud then how to pull back the tracking details like (opens,clicks) data from SFMC to CRM/SFDC. When we are using ...
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Not able to pass form information to a FormHandler cloudpage which is located in parent (different) BU

I have a cloudPage with a form and i need the values to be stored in a DataExtension in current BU and then pass the values to a FormHandler Page which is stored in another BU (same Account) I want ...
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What's the best way to pull AEM tagged content into Marketing Cloud at scale? [closed]

We have a large catalog of tagged content in AEM. Would like to pull into Marketing Cloud to be able to dynamically update messaging across channels. What's the best way to do this at scale? Connector?...
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Concat dynamic URLS not working

Our journey emails have a logo at the top that should send the user to their correct website based on country and language. For some reason, the Canadian emails are working for both English and French....
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2 votes
1 answer
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Can't trigger Transactional Send Journey

I created a Transactional Send Journey in Journey Builder, sending a given Email. I call it from a Node.js local script (passing a unique message key, the email address and the corresponding Contact ...
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Different datetime formats within the same data extension in Marketing Cloud

In Marketing Cloud I have a data extension that holds vouchers. When these vouchers are claimed the field ClaimedDate is updated with the date and time of the voucher being claimed using this ...
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2 answers
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Help with my SQL Query

Hello all I am trying to get timestamps from today and yesterday. The thing is my query is only returning rows for today - am I missing something? I normally dont use multiple conditions in a JOIN ...
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Unable to delete an attribute from a Data Extension

When trying to remove the attribute, I get a pop-up with the text: You cannot delete any attributes used in existing data relationships before removing those relationships. Use Data Designer to ...
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Automatically Withdraw Email Approval in Marketing Cloud

We are managing all our email templates in an external system. Once a piece of content is approved, it is automatically created in SFMC. What we want to do is automatically withdraw the approval on an ...
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I want to update checkbox values from a custom preference center landing page into the data extension

I was able to lookup the values from the data extension and was able to display it on the cloud page but how can I update it? Below is the link for the cloud page and need the coding to update my data ...
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Troubleshoot push notification bounces [closed]

I want to prevent all type of bounces of mobile push notification in SFMC
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Build behavioural data api from other app to SFMC [closed]

Build behavioural data api from othe rapp to SFMC
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1 answer
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Decision Split done button greyed out

I am having troubling configuring a Decision Split in a journey with SF Campaign Member object as the entry event. The entry source includes the campaign ID via CampaignMember:Campaign:Id. In the ...
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2 answers
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MC Snippets - Beginner AMPscript Can't get code to output

I'm trying to use the MC snippets tool to practice basic AMPscript but I can't get the code to output. I've tried going through the demo video but couldn't see what's wrong. Below is a screenshot of ...
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Populating Publication list using a Data extension, is that possible?

I have set up a Smart Capture form to handle subscription preferences, it just receives the subscriber information and stores it in a DE, there are 5 boolean attributes in the DE that correspond to 5 ...
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How would I add a specific URL to a Data Exchange, then have it show up in the email on Journey Builder? [closed]

I have a list of 10,000 people I want to send on through Journey Builder. And of that there are 17 different URLs between the 10,000 people. I have an excel list of the people and the respected URLs. ...
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We want to Pass JSON Payload to JSON Code resource and need to execute Final HTTPPOST2 function on JSON to execute external API call at backend

Requirement -: We need to Pass JSON Payload from one CloudPage to JSON Code resource via HTTPPOST AMPscript method and need to execute Final HTTPPOST2 function on JSON code resource to send that ...
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The mobile device is not opted in marketing cloud when senderID is not set in android while configuring the sdk and the push is not triggered

This is the exact code that I am using for configure sfmcsdk. In the sdkstate, the device token is fetched as null when senderID is not set. I have tried by setting SenderID as FCM senderID. if (...
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Marketing Cloud SMS expiration time

I send sms from Journey builder. If I answer SMS within the hour for a keyword, the response will come. If I answer after a couple of hours, then the answer to the keyword will be "There was an ...
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Marketing Cloud: Import from Salescloud Record Not Working

I'm trying to setup a test Salesforce Data Extension that's being built from a report based on my test records in Salescloud. The Salescloud report currently contains 20 or so records with the ...
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Only a few emails are being sent from data extension [duplicate]

Over the past couple weeks when we send an email from a data extension it only sends a few. What could be causing this? How do we see error logs?
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Marketing Cloud SQL: Find record that was actioned most recently to the closedate of an opportunity

I'm needing to write a query that finds all opportunities on an account that closed within 90 days of an email record being clicked by a contact on the account. My resulting table is currently ...
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Can you add a subscriber to a public list using automation and a Data extension?

First some context: I'm new to marketing cloud and what my organization wants to do is to take advantage of the profile and subscription management features without having to create a custom ...
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HTTPPOST2 Ampscript call taking too much time , impacting slow Thank you page load on form submission

Requirement We are working on a requirement where we need to send customer details (FirstName , LastName , EmailAddress) entered into web-form to "External API end point" So once customer ...
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Is there a Way to use Account id as Subscriberkey in send relation for PersonAccount in Salesforce Data As Entry Event

Is there a Way to use Account id as Subscriberkey in send relation for PersonAccount in Salesforce Data As Entry Event. While Selecting Account Object in salesforce Data I selected AccountId as Who ...
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-3 votes
1 answer
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SFMC Mobile Connect [closed]

How we can get the short code or long code in mobile connect in salesforce marketing cloud ? please help me to find out that issue because i am not able to find it how we can get the short code or ...
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Lookup based on concatenation of values

I'm trying to return a value from a DE based on a concatenated lookup, but am having some trouble. I know how to concatenate Attribute Values, but not sure how to get that to lookup against the DE to ...
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1 vote
1 answer
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Can't receive notification when the app is terminated on Android

I'm facing an issue I'm trying to integrate the Salesforce SDK into flutter and create a flutter plugin, so far everything is ok, only on android when the app is closed, I don't receive any ...
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Unable to create Api Event through REST API, CONTACT EVENTS created instead?

I'm trying to create an API event through REST API, event is created but it appears as Contact Event not APIEvent inside SFMC, which is problematic Request body sent is : Is there something I'm ...
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Einstein Web recommendation based on product categoris

I would like to create product recommendation based on categories. My scenario is as follows: When customer views category A, he should only see the recommendations in the email related to Category A ...
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Update Subscriber Status on Click button

I have an unsubpage that is displayed when someone clicks unsub in the email. I want to resub on click with a button on the page - the below code is not working - can anyone inform me why? I have some ...
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Crash happening in SDK (iOS/aOS)

My team and I are launching a new version of SFMC SDK. After launching SDK 3.1.0 version, we have recorded 106k times of flashbacks and errors all pointing to not enough memory (Cursor window ...
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Fetching subscribers with ssjs and ampscript from SalesCloud

I'm trying to fetch the data from SalesCloud. The codes currently are hosted in CloudPages, and I'm using the SFMC test sent from the email in Content Builder to pass the subscriber details to the ...
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22 views

How to copy contacts from Data Extension to Publication List manually?

I have a Data extension with emails and would like to use publications list with it. I tried creating a Safehouse in FTP and do transfer file activity, but it just doesn't work - saying I don't have a ...
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