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Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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Trying to automate contact deletion with SSJS

with the GDPR laws in place, it's important to have the possibility to remove contacts from Marketing Cloud. I'm trying to automate the process with existing tools and am looking for possible ...
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7 votes
2 answers
12k views

Accessing _MobileAddress and _MobileSubscription Data Extensions

In trying to develop a process to deal with MobileConnect Contacts, I have come to understand that the old SMS DE _SubscriberSMS has been deprecated and that the new DEs that will contain this ...
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3 votes
2 answers
4k views

EncryptSymmetric AMPScript AES

We want to encrypt / encode URL parameters on our pages. I tried to encrypt a parameter using EncryptSymmetric() with AES algorithm as explained in the documentation %%[SET @encData=EncryptSymmetric("...
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  • 574
7 votes
2 answers
15k views

Attributes in _PushAddress and _PushTag Data Views

Relating to this question: Viewing MobilePush Attributes Looking for the attribute names for both of these data views that support mobile push.
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  • 1,209
1 vote
1 answer
2k views

Account Activity or Object Activity in Journey Builder has limits to update like Data Loader?

I have the Marketing Cloud Connector working fine and I have a little issue to start to use the Journey Builder to update the records in CRM. In first moment i want to udpate 1 million records to ...
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5 votes
2 answers
10k views

REST API Methods in AMPScript or SSJS

Is there any way via AMPScript or SSJS to utilize HTTP methods outside of GET and POST? I have had no problem utilizing these two via the HTTPPost() and HTTPGet() functions, but have not found any ...
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6 votes
1 answer
1k views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
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4 votes
2 answers
18k views

Marketing Cloud Landing Page: pass values to a data extension

I created a landing page which auto-populates first name, last name and the email. Now I need to pass these 3 along with what radio buttons are selected by the user to a data extension other than the ...
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  • 369
3 votes
1 answer
8k views

Is there any way to shorten URL in SMS in Marketing Cloud?

I am trying to schedule an SMS in the journey to the subscribers who did not open their email. I want to redirect the subscribers to their hosted email page. I am using the below code to populate ...
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8 votes
2 answers
7k views

Data extension values in the "Update Contact" activity in Journey Builder

I'm looking for a way to use fields from a data extension (that is the entry source for a journey) in the "Update Contact" activity. I want to create a sort of log in a different data extension. Let'...
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5 votes
2 answers
3k views

Subscribers currently in a Journey

What ways could you create a data extension that contains all the subscribers (SubscriberKeys) that are currently “in” a Journey (Journey Builder)? The Journey I would like to do this for is a ...
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6 votes
2 answers
16k views

Dynamic sender profile with AmpScript

My Client is sending to 40 different countries a unique, localized and highly personalized email. They want to have a different sender profile depending on the contact country code, including a ...
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  • 61
3 votes
1 answer
5k views

How to bulk export MobileConnect SMS subscriptions?

Is it possible to automate a bulk export of MobileConnect subscriptions? I don't see much documentation on the matter. Thank you.
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  • 1,209
4 votes
3 answers
8k views

Using AMPscript with SSJS Activities

I have tried using the below AMPscript block in an SSJS Activity, however it appears that Script activities only support SSJS and AMPscript cannot be included in Script Activities — please can someone ...
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  • 15.6k
4 votes
2 answers
3k views

Remove subscribers from Auto Suppression List

How do we delete subscribers (emails) from Auto suppression list using SSJS. Also, Auto suppression list maintain at SF end or application level.
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4 votes
3 answers
3k views

Get the name of the Data Extension you are working with : Custom Activity

I'm developping a custom activity in NodeJS and I would like to know how can I get the name of the Data Extension I'm working with to put the name here : payload['arguments'].execute.inArguments = [{ ...
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  • 344
0 votes
1 answer
385 views

How to try catch RetrieveSalesforceObjects in AMPScript

I use the RetrieveSalesforceObjects function within an Email that I send out in a Journey, recently some people have been failing in the email send. Which I suspect is because of this line, I have ...
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6 votes
1 answer
6k views

How are Contacts in Marketing Cloud counted? [duplicate]

Salesforce bills Marketing Cloud on total number of Contacts within the system. I'd like to know what exactly is used to count these? Is this the Email Studio > All Subscribers list or the Contact ...
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4 votes
2 answers
3k views

How can I create an UnsubEvent using AmpScript in a Landing Page

In Salesforce Marketing Cloud (SFMC), I want to unsubscribe a contact from a single publication list by using a form on a landing page. I also want to create an Unsub event in SFMC when they submit ...
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0 votes
1 answer
2k views

Parse XML in Server Side Javascript

Is there a way to parse XML in SSJS. I have an RSS Feed that comes as XML in the response, is there a way I can parse the field and store them in a Data Extension, using SSJS. I have tried standard ...
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4 votes
1 answer
2k views

Is there a way to disable WAC String for a specific link (ex. Tracking Link) with AMPscript or otherwise?

A client recently went live with a Commerce Cloud website / Marketing Cloud integration. Marketing Cloud is sending a Shipping Confirmation triggered email. The tracking link in the Shipping ...
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6 votes
1 answer
6k views

AmpScript to select Right or Left characters from a string

Is there an AmpScript function that can be used in an equivalent manner to sql left, right and mid functions? Thanks, Mark
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  • 410
1 vote
2 answers
5k views

Is there a way to retrieve Journey History for contact using REST API?

I'm looking for a way to retrieve journey contact history - basically the same information that is on Journey Builder - History tab (Contact key, Journey Name, Activity name, Status, Timestamp) via ...
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26 votes
1 answer
21k views

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID?

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID? For example: Subscriber ID - ? Subscriber Key - uniquely identifies a subscriber - per channel? ...
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  • 495
24 votes
4 answers
13k views

Can AMPScript parse JSON?

Using AMPScript to parse an XML feed. Client is switching to JSON. Is there something similar to BuildrowsetfromXML() for JSON in AMPScript? I am confined to using the members login area and not an ...
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  • 341
11 votes
1 answer
11k views

What are the usage charges in Marketing Cloud's pricing model?

My understanding of Marketing Cloud's pricing model is that it's based on three components: Platform subscription which varies by Edition; Basic, Pro, Corporate or Enterprise. Super Messages; a click-...
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  • 15.6k
4 votes
1 answer
8k views

Making a REST API call from a Script Activity in Automation Studio

We are trying to update a service cloud custom object from marketing cloud. Can we make a REST api call within a script in Automation Studio.It will be great if someone in this forum can confirm they ...
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7 votes
2 answers
3k views

Get Preview of Email with AMPscript Using Rest API

I'm trying to get the SendPreview rendering of an E-Mail with Contact Data from a Dataextension. The E-Mail includes AMPScript. I tryed the following route: https://www.exacttargetapis.com/guide/v1/...
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9 votes
2 answers
18k views

Marketing Cloud REST API - GET method to Data Extensions

I'm currently using the POST and PUT methods to add and modify rows in custom data extensions (as documented here) but i don't see anywhere on the documentation nor the stackexchange a GET method to ...
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  • 91
5 votes
1 answer
5k views

Making a callout in Apex to Marketing Cloud SOAP API

Afternoon! I've been trying to find some information as in how to add a certain email to a suppression list in Marketing Cloud via Apex, but at the end of the day, I haven't found any information I ...
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1 vote
1 answer
1k views

Updating Subscriber(Contact) key in Marketing Cloud

Currently, we use Subscriber key= Email Address = Contact Key; We are planning to use Salesforce Contact ID as Subscriber key/ContactKey. Is there a way to mass update Subscriber key value for all our ...
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0 votes
3 answers
5k views

Remove users from All contacts in marketing cloud

I'm in the process of setting up our Marketing Cloud service and I've ended up with a number of users in All Contacts without the correct subscriber key (email as subscriber key instead of a user_id ...
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3 votes
2 answers
6k views

Custom font in Email content blocks

Has anyone figured out a way to use custom fonts in Marketing Cloud emails, where the font is specified only with Free Form content block level? There is a hacky solution provided for full HTML ...
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  • 5,302
1 vote
3 answers
3k views

Decision Split not evaluated correctly for multiple entries to data extension (Contact Data entry event)

Scenario I created a journey with a Contact Data entry event that is triggered via the API. A subscriber should be able to be injected multiple times and the values in the data extension are updated ...
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1 vote
2 answers
2k views

Subscriber Key related to Multiple Emails

Can someone help clarify use case where we should have Subscriber key related to multiple email addresses? We generate our own subscriber key but we want to give a Subscriber opportunity to be ...
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  • 13
37 votes
5 answers
3k views

Developer Accounts for ExactTarget

Has there been any progress made on granting a developer account for SF and HubExchange Devs? It feels conceptually wrong to me a SF product doesn't allow developers to perfect and develop a wider ...
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2 votes
2 answers
4k views

Query Activity Failing

I have set up a data extension to capture a query and return it's results. In order to track the query, I am running it in automation studio. However, the query keeps failing. I have checked that the ...
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  • 6,459
0 votes
1 answer
4k views

Query Activity for ORDER BY xxx DESC LIMIT

I'm trying to create a query activity in order to show, from a Data Extension, only the last 5 articles ids. I tried with the formula ORDER BY xxx DESC LIMIT 0,5 as in SQL but it is not working and it ...
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3 votes
4 answers
13k views

Individual Email Results not appearing for Salesforce Send Emails

We are sending Salesforce Send Emails from Marketing Cloud using a Salesforce Data Extension. We can view the Email Send from the 'Email Sends' tab within Sales Cloud, however the 'Individual Email ...
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  • 15.6k
3 votes
2 answers
1k views

Retrieve multiple tasks in an Automation via API

We can make a Retrieve call on an Automation object and if it contains only one Task get some details on that task. But, when there is more than one Task, the call does not return any information. ...
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2 votes
1 answer
10k views

How to Fetch a html form's Post variables using AMPSCRIPT and create a record with the values in salesforce objects

I have a html web form which have input fields in it and when a customer fills in the form and clicks on submit, i want the input values to be taken into some data extension in marketing cloud [...
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  • 23
9 votes
3 answers
5k views

Sales Cloud to Marketing Cloud unsubscribe synching

Recently I have been setting up a few automations to ensure proper synchronization of different fields from Sales Cloud to attribute fields in Marketing Cloud. I also wanted to set up an automation ...
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  • 10.3k
5 votes
1 answer
3k views

How to track URLs included in HTTPGet()

We are using AMPscript HTTPGet to pull in some HTML dynamically. The issue is that the URLs are not being wrapped in ET's tracking so clicks aren't being logged.
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  • 1,958
1 vote
1 answer
726 views

Email Send does not send to everyone in Data Extension, no reason for Exclusion

I am completely new to using Marketing Cloud so this may be a stupid question. I scheduled 2 emails to go out to separate audiences. The lists were deduplicated. I imported IDs and Email addresses ...
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  • 1,015
15 votes
5 answers
5k views

Using AMPscript to retrieve content from CloudPages

We've build a CloudPage that looks like this: <!doctype html> <html> <head> <meta charset="utf-8"> <title></title> </head> <body>hello world</body&...
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  • 15.6k
1 vote
3 answers
6k views

Links generated in the AMPscript block are not being tracked

I noticed the links are not being tracked when the links are created into the AMPscript block (in between %%[]%%). When I hover the links in the email tests I receive they are normal links e.g. http://...
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  • 369
2 votes
3 answers
5k views

Using ExactTarget DEManager to update record?

Is there a way to use ExactTarget DEManager to update a data extension record instead of only add? I have a data extension that adds subscribers to specified lists (each list is its own boolean column)...
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  • 45
2 votes
1 answer
3k views

What exactly the "BatchID" is in tracking Data Views?

Lately, I have been trying to figure out the most generic query for getting tracking data into one table. As suggested in the SQL Reference, I have been using this join: ... FROM _Sent s LEFT JOIN ...
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  • 10.3k
2 votes
1 answer
895 views

Unsubscribe process on external page with update to _Unsubscribe dataview

What I would like to achieve is an email unsubscribe process that is secure, performant and on an external page with the ability to update the internal system table (dataview) _Unsubscribe. How I ...
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0 votes
2 answers
2k views

Starting Automation Program using SOAP API

I have struggling to get the SOAP API work to start the Automation Program. Below is the call I am using. It is returning OK status but the program doesn't start. <soap:Envelope xmlns:soap="http:...
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