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Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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1 vote
4 answers
3k views

CaseSensitiveSalesforceID when uploading data to Marketing Cloud

I'm importing some data into a data extension via Data Extensions, and most of the data has gone in without problems. However, it's highlighted about 100 rows as being unable to import due to '...
0 votes
2 answers
17 views

Datorama free version in MC Corporate License

Is there a free version of Datorama standard report included in the MC corporate license? I've found this article but I'm not sure about the information provided...
4 votes
1 answer
13k views

Marketing Cloud Sender Authentication Package configuration

We are trying to implement Sender Authentication Package on our Mkt Cloud instance but we are not sure how to go about it. There is close to zero documentation on Mkt Cloud's Help Pages that go about ...
0 votes
0 answers
5 views

Is it possible to send a customer to the beginning of the journey?

I've an email activity and an bounce engagement activity on a journey. On the "no" path for the bounce, I've a decision split to check the stage of an opportunity and, in one of those stages,...
1 vote
0 answers
5 views

Capturing Dynamic Link Clicks with SQL Query

I have an email with RSVP buttons that direct to Cloud Pages. I have followed the trailhead for the workaround (https://trailhead.salesforce.com/content/learn/modules/engagement-splits-in-journey-...
1 vote
1 answer
7k views

Insert and Update a Data Extension

I have a data extension called "master-data-extension" in ET. my objective is to insert new data extension objects in this "master-data-extension" without overwriting the existing ones. So far I have ...
0 votes
1 answer
17 views

What would be suitable entry source for my journey?

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
0 votes
1 answer
25 views

How to add values from DE to button in email?

I have a problem. In my email template I have a button in "href" which should pull up a link from a certain field. (I have emails in my extension and each email has its own link) So, I found ...
2 votes
1 answer
808 views

How do you unsubscribe a subscriber from just one list

I'm new to Salesforce development and specifically Exacttarget development. I need to write a custom opt-out page (that can be branded). So when a user clicks "Unsubscribe" they are taken to a company-...
4 votes
3 answers
1k views

Integrate GA or GA360 with SFMC?

Does anyone know if the free version of Google Analytics (GA) can be integrated with Salesforce Marketing Cloud or do we have to purchase Google Analytics 360 ?
0 votes
0 answers
11 views

Decrypt and move multiple file

We are trying to solve the use case where we wanted to decrypt the multiple files, And after decryption we wanted to move ALL file to another directory, But all the steps should have to be performed ...
0 votes
0 answers
9 views

SFMC- Sending Whatsapp message to Salescloud Lead real time

To send the whatsapp messages from SFMC we need to import the data into All contact through Chat message import definition which opt-ins the subscriber to whatsApp and then we can trigger the whatsapp ...
1 vote
1 answer
580 views

In Marketing Cloud Journey Builder if a lead is converted to a contact is the contact "created"?

I'm using the Marketing Cloud Journey Builder. I want to use "is created" an entry source on a Contact object converted from a lead. Will this enter the contact into the journey?
1 vote
3 answers
646 views

_Complaint vs _Unsubscribe System Data Tables

Wondering if the data from the _Complaint system table should match the _Unsubscribe data from within the same MID? I ran a query to pull everyone from the MID that appears in each table and the ...
0 votes
0 answers
11 views

Implementing collect.js code on two different commerce sites to collect abandoned cart data into 1 business unit with 2 brands

We have 2 separate retail brands set up in 1 SFMC business unit through which we send all journeys. Now we are implementing abandoned cart journey for these 2 brands using journey builder behavioral ...
3 votes
0 answers
28 views

Using a Shared SSJS functions in my Automation Script Activity

Let me preface this by saying that I am not looking at cloud pages. I am looking to either use Content Blocks or other Activity Scripts to store JS functions which I can load into an Automation Script ...
1 vote
1 answer
484 views

Retrieve tracking data using SOAP API

I believe I heard recently that it is possible retrieve tracking data using SOAP api and that we can get more data than from data views. I am familiar with SOAP as such, but after going through ...
0 votes
0 answers
15 views

Duplicate API Calls on HTTPPost

We have added an API call to one of our emails, when activated in journey builder we are seeing the same contact hit the same API twice, sometimes three times ~85% of the time. Here is the JS we are ...
0 votes
1 answer
23 views

Retrieving DE data with API. ContinueRequest is returning the same data

I'm making the following SOAP API call to get records from a data extension. The DE holds more than 2500 records, so if the response says more data is available, my script will insert the request ID ...
1 vote
2 answers
1k views

Error in ExactTarget API when adding subscriber with mismatched SubscriberId & Email

I have created an API call for triggering a TriggeredSend in my account. The account has the triggered send in Running status. The trigger is working when I make my API call. The problem is not that ...
-1 votes
1 answer
19 views

SOAP API calls to retrieve the SFMC users who do not have SSO enabled

Can anyone pass me on few links or the code snippet for retrieving the users in Marketing cloud account whose SSO is enabled using SOAP API calls
0 votes
1 answer
2k views

Query Studio App in Salesforce Marketing Cloud

I have installed Query Studio from AppExchange in my Salesforce Marketing Cloud instance. But I cannot see this app in the dropdown in AppExchange, even after re-logging in. I do not see this app in ...
1 vote
1 answer
710 views

Import is not writing over the original Data Extension

I have an import that is based on a SF report, import is set to overwrite. If the new report results are empty, the original information remains in the Data Extension. I need it to remove any prior ...
0 votes
1 answer
614 views

Error in Exported File from Data Extract activity

I have an automation which have Data Extract and then File Transfer activity. The automation run successful, file is generated on FTP but when I open the file it says "Excel found unreadable content......
2 votes
1 answer
608 views

Checking values in a row

Please forgive my beginner level understanding here, I've been thrust into modifying an email that hasn't been touched in a few years, and I've never used AMPScript before. I'll try to keep this ...
0 votes
1 answer
645 views

Marketing Cloud Smart Capture and Subscriber Key

I am facing a quite bang-against-the-wall, but common (I believe), scenario: I have records in my NL Data Extension to which I send monthly newsletters. My All Subscribers List is therefore updated ...
0 votes
1 answer
31 views

How to use FormatCurrency inside an for loop?

i have a for loop to write the orderItems fields in html, but i can't concatenate FormatCurrency() function in Write(): this is my script: <script runat="server"> Platform.Load("...
-4 votes
0 answers
24 views

How to query records of children with ages above 2yrs (there will be 2 dob columns).. Dob will be in years [closed]

Eg DOB1 2019 DOB2 2017 I have used the query Where Dob > dateadd(year, - 2,getdate()) But it's not working properly
0 votes
0 answers
17 views

How to email Results of an Interactive Email Submission

We have a journey for when a patient gets admitted to rehab. The form goes to the family member to fill out important info about the patient. Once it's filled out, we need it to get emailed to the ...
0 votes
0 answers
10 views

How to get a list of subscribers by business unit?

So, ent._Subscribers is the data view of all subscribers across all business units. What I want to do is generate a list of subscribers by business unit. I'm confused why there's really no clear cut ...
-1 votes
1 answer
29 views

SQL query where my child dates should be greater than 3 years from the current date [closed]

I have three date columns My child Date and I want those records in which MyDate should be greater than current date by 3 years. Based on child dob year how can i get the below 3 years records only ...
0 votes
1 answer
65 views

What does the Publication List 'Status' say Active, when they are unsubscribed?

I have imported a csv of contacts to a new publication list, with a Status column of 'Unsubscribe'. When I run this query: SELECT Status FROM _ListSubscribers WHERE ListID = 'MyPublicationListID' I ...
1 vote
0 answers
9 views

CreateSalesforceObject in AMPscript wrong caseid assignment on my survey custom object

I'm sending interactive email support service surveys via marketing cloud and saving the results of SurveyParticipant(contactid) SurveySubject(caseid) CSAT NPS... in a data extension. I also want to ...
0 votes
0 answers
11 views

Prevent redirect email studio webcollect on Form Submit

I have an Email Studio Web Collect form that will be used for email capture. On form submission, I have a function to hide the div that contains the form and display a thank you div but it still ...
1 vote
2 answers
1k views

Query Studio Issue: Getting Email Addresses of All Auto Suppression List Subscribers

I am trying to get the email addresses of all subscribers of a specific Auto Suppression list. However, the issue is that the name of the column containing email addresses has a space i.e "Email ...
1 vote
0 answers
18 views

CloudPagesURL Error Message

In Marketing Cloud I'm trying to send customers entering a campaign in Salesforce an opt-in email through Journey Builder, using Salesforce Data as the entry source. The opt-in email asks the customer ...
-1 votes
0 answers
16 views

I need to integrate multiple Api Event definition keys in my cloud page? Is there any way to call them dynamically?

Below is the piece of code for the API Event key: %%[ var @apikey, @url, @response set @apikey = Lookup("NASAapi","apikey","id","apod") // keep your apikey in a ...
1 vote
2 answers
36 views

Notification icon configured for MobilePush on Android, yet it's not displayed

We can't seem to get Marketing Cloud (MobilePush) to display the icon we've configured it to display on Android. As far as I can tell, we've followed the documentation correctly, but the system ...
0 votes
2 answers
488 views

AMPscript formatting a number using a variable that needs TreatAsContent

I have a data extension that gives me a user's currency, plus fields for the cost that look like this: cost_USD | cost_EUR | cost_BRL Here's what I have in my ampscript: Set @partner_currency = ...
-2 votes
0 answers
18 views

There is requirement, There are 1000 records in data extension, Every 100 member should get different subject line,client has given 10 subject lines [closed]

There is requirement, There are 1000 records in data extension, Every 100 member should get different subject line,client has given 10 subject lines
0 votes
0 answers
11 views

How to check on Journey Builder if a new opportunity was created?

At a some point of my journey, I've to check if a new opportunity was created in the last couple of days. How can I do that? Usually, I would use a Salesforce Data as an entry source, but this ...
1 vote
1 answer
3k views

Tracking Extract or Data View export?

The goal is to consume tracking data (sent, open, clicks, jobs, etc.) to an external to the Marketing Cloud database. Are there any general opinions of whether it's "better" to use tracking extracts ...
0 votes
1 answer
22 views

Create a text-only email programmatically in Marketing Cloud

Hi Marketing Cloud gurus, Does anyone know how to create a text-only email programmatically? I am building an application in a Cloudpage (so users don't have to login into SFMC and the initial step is ...
0 votes
1 answer
21 views

CloudPage with Bootstrap [closed]

I'm trying to use bootstrap in salesforce marketing cloud to build a cloud page. I created a code resource and put in the code view inside the landing page like this: <meta charset="UTF-8&...
1 vote
2 answers
965 views

Physical Mailing Address Error - Marketing Cloud APIs

I'm working with marketing cloud APIs to create Paste Email in the Content Builder. The Email is uploaded correctly, but when I try to send a test from MC, an error occurs: The email is missing a ...
0 votes
1 answer
546 views

Marketing Cloud SOAP API send Email to List

I'm attempting to make a SOAP API call to have email sent to a new list every day. The HTML Email is created in Content Builder and works from the UI. The List creation, Subscriber creation(on the ...
2 votes
2 answers
4k views

Emails not being sent

I've created a new DE based on a sync DE from SF by creating a data filter and a filter activity to create the new DE that should be used for sending emails. I can see the subscribers but when i try ...
1 vote
1 answer
861 views

ExactTarget - How to post a record to a data extension that has no primary key?

I have a data extension with the following fields: recordId - number recordKey - text - length: 50 recordValue - text - length: 50 None of the above fields are primary key, because they can occur ...
0 votes
0 answers
18 views

API Interactions not being entered into Journey

I am using the Journey Builder's "Fire Entry Event" REST API to enter contacts into my Journey in Marketing Cloud. When firing the event using a payload similar to this: { "...
2 votes
1 answer
308 views

Controlling Journey Builder custom activity exit time based on DE update completion

We have developed a custom activity that returns the date and should populate DE/ This date is used in Wait by attribute activity which follows custom activity. The problem we face is that we receive ...

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