Questions tagged [marketing-cloud]
The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.
13,171
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marketing cloud to azure data export
File linkage using azure.
We would like to export data from a data extension using a file transfer activity from marketing cloud to azure.
Is it possible to specify the IP address to be used for the ...
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781
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Salesforce Marketing Cloud Mobile-hidden
I saw the useful function of the "mobile-hidden" in the creation of emails in cloud marketing.
If I wanted to create 2 content, one for mobile and one for the desktop, how should I do to see it in the ...
CommunityBot
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Why would %%emailname_%% generate random characters instead of picking up email name in a tracking pixel?
We are using %%emailname_%% in a tracking pixel which picks up the email name, but we have noticed random characters being generated as well in tracking reports. Example:
"xjkljakldsjfaksldjf==&...
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I need to create a return query with data from the in-app message, such as opening, clicks
I need to create a return query with data such as sending, opening, delivering and clicking the in-app message. However, I was unable to find any field in the dataviews that can separate in-app from ...
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780
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Read all request headers on CloudPage server side without knowing their names
I need to store whole HTTP request made to a CloudPage for audit purposes. I'm able to log everything besides headers. I'm unable to read all of them with ampscript or SSJS without knowing their names ...
CommunityBot
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1
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1k
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SQL Query in Marketing Cloud to copy data from Synchronized DE to a regular DE
SQL Query needed to copy the data from synchronized DE to a new/regular DE in Marketing Cloud:
Marketing cloud and Sandbox have been connected. Contacts from Sandbox are synced with Marketing Cloud (...
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26
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Send only a single email for multiple records with similar email address in salesforce marketing cloud [duplicate]
I have a data extension like below. Now when sending emails to the list it sends multiple emails to a single subscriber based on the record. As an example as - [email protected]
is two times in the ...
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1
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865
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Email Send Status is Failed when used in Journey Builder
I have created a journey whose entry source is Salesforce Data. When I create a contact record in salesforce it triggers the journey. The contact is meeting the criteria but when it goes to the Email ...
CommunityBot
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1
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28
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Email Doctype in SFMC
do you know why Salesforce Marketing Cloud recommend to use HTML 4.01 Transitional as a DOCTYPE. It is implemented in their default email templates in Email Studio. However, more recommended doctype ...
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Datorama - How can I cross-reference third-party sales data imported into Marketing Cloud with email opens for a comprehensive campaign outcome graph?
I'm working on a marketing campaign within Salesforce Marketing Cloud, and I've successfully imported sales data from a third-party system. Now, I'm looking for a way to cross-reference this data with ...
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Contacts without Channel Addesses not working properly Record Count 0
I have been trying to delete Contacts from our Parent BU, which is as far I know the only BU where you can run an Automation with Data Extract "Contacts without Channel Addresses".
The ...
- 2,650
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Is there any way to get the SMS Opt-Outs rate in account level?
Our client want to know sms opt out rate in account level, so that based on results they can plan campaign volume/KPIs.
Let me know is there any OOB features in MC? If no, Kindly let me know feasible ...
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1
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27
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Mail not sent to contact in journey in SFMC
For a subscriber in our marketing cloud org, email is not being sent even after it has successfully entered the journey. Subscriber is not in unsubscribed or held status. Subscriber does not belong to ...
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2
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63
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How can I send a single email if found multiple records with same email address
I have a data extension like below. Now when sending emails to the list it sends multiple emails to a single subscriber based on the record. I need to do two things -
Send a single email if there ...
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1
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2k
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Is there a way to change padding of content at mobile in content Builder?
I have an email I am creating in content builder and I cannot change the padding in layout settings at the MOBILE level to whatever i want. I know this can be done using custom HTML, but is there a ...
CommunityBot
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26
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Marketing Cloud - How All Contacts Populated
I am trying to figure out how the All Contacts populated in Marketing Cloud.
Contact Builder --> "All Contacts" --> Customers (50,000) This shows 50k as Customers
But when I click &...
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1
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Exclusion script not working for Journey builder send emails
I am trying to use an exclusion script to exclude the contacts from the DataExtension marked as root. Refer to the screenshot of the data and DE structure. The two fields I am referring to in the ...
CommunityBot
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2
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1
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835
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Send an email at 14 days before birthday
I want to send a happy birthday email at D-14 in Marketing Cloud
My problem is that I find the right clients well but I also find clients whose with a birthday date shifted by a day compared to what ...
CommunityBot
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0
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2
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39
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AMPscript if/then/else & variables
I have some basic AMPscript pulling content in based on value of the @AccountBalance attribute in my DE:
%%[IF @AccountBalance >= '2000' THEN]%%
HTML
%%[ELSE THEN]%%
HTML
I wasn't getting the ...
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23
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pass parameters from a smart capture to another landing page
i am modifying a SmartCapture to send captured parameters to another landing page but they do not travel through the url. it redirects fine to the other landing but the parameter is not sent, this is ...
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1
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1k
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Issue for Create trigger send for cloud portals
Failed to start the selected triggered send(s): A problem occurred Starting the following Triggered Sends. Please contact Customer Service for additional information.Name : NewTestDemo\
External Key : ...
CommunityBot
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21
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Engagement Split after a Line message activity
me and my team were wondering if the Engagement Split activity in Journey builder could track also LINE message opens into a journey.
We could not find this information anywhere, has anyone ever came ...
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Exclusion script for the next day in journey email sends
I have email-1 sent out on 12/12/2023 and go live live date also same. If the user opt-in 13/12/2023 means he will not receive email_1 directly he will receive email_2. Can you please help on that.
...
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2k
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Writting and Update Query from one Data Extension to another Data Extension
There is a Field called Program_Status in Data Extension (DE) [Recruiter High school Visits V2 - 2018-06-25T124653822] and I would like to update this field based on DE Program_Interest_G that has the ...
CommunityBot
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2
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1
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1k
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SFMC REST Api, create template based email
Im trying to create an email via REST API, based on an existing template.
The only real documentation I can find is https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/...
CommunityBot
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1
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1k
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SSJS - Rows.Retrieve() return empty array
I tried to get all rows from DE by DE name, I got an empty array.
For the test, I tried to add a new record to this DE before the read function.
Edit: This is a Shared Data Extension
My code:
&...
CommunityBot
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0
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0
answers
52
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Journey Builder vs. Normal Send - Synchronized DE
I just setup Marketing Cloud Connect and am querying data from a parent account to a child BU using shared data extensions/query activities. In this instance, I am also pulling in newsletter ...
- 20.6k
3
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1
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1k
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Send Relationship Error when creating sendable data extension with SubscriberID
I'm trying to create a sendable data extension, but keep getting the following error: "Error: Subscriber ID must be related to a field with a Number Data Type."
The steps I take when creating the ...
CommunityBot
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1
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1k
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Cloud Page .ics file unable to be opened in safari
I have an email with a button that has ampscript RedirectTo(CloudPagesURL(x)).
After redirecting, it automatically downloads .ics file.
I am having problem when trying to get the ics file to download ...
CommunityBot
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0
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1
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34
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Configure utm_campaign in Parameter Manager
I want to configure the utm_campaign in Parameter Manager to be auto-completed and don’t need to add it manually for each campaign, but the only way I found to do it is by using the email name as ...
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29
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Collect Tracking Code userInfo email shows undefined
I am trying to use the Collect Tracking Code to get the user ID that viewed any page on my website, y have this code
window.dataLayer = window.dataLayer || [];
window._etmc = window._etmc || [];
.
.
.
...
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29
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Personalization strings
Is there any personalization string that brings the name of the journey?
I need to automatize the utm_campaign in Parameter Manager but it only allows me to use the Email name. Is there any trick to ...
- 20.6k
0
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1
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47
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Pre-population of checkbox smartcapture in SFMC
I have multiple radio and checkboxes that I need to pre-populate in a form but every combo I have tried doesn't work.
Can any tell me what I am doing wrong please as I've spent hours on this now with ...
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1
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1k
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Track Email Code snippet included in email, yet no opens are being recorded
I'm using the data view to query opens for the last 30 days. It's been working for the past 2 months.
My devs just re-wrote our HTML based email with it's ampscript but the code is still there. I ...
CommunityBot
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24
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Marketing Cloud : Row Fields from data extension into a single email
Some background - we have list of job vacancies that needs to go out as a part of Newsletter every fortnight.
Through SQL - I was able to pull all the live vacancies from service cloud in a single ...
2
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1
answer
1k
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Re-Subscribing the user for the Mobile Connect
Right now the user has opted out by sending the "STOP" keyword to the Long code.
If that user wants to re-subscribe again then what are the possible ways to re-subscribe in Mobile Connect?
I found ...
CommunityBot
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3
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1
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2k
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Marketing Cloud Issue with Sender profile using reply mail management
We understand the email address for the RMM domain is not real but would have thought it would forward messages sent to that email address to the specified email address in the forward section. Issue ...
CommunityBot
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2
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900
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Reply To Triggered Send
I am trying to send a Triggered Send email through ExactTarget and have the recipient reply to that email directly to my company Exchange server.
i.e. Call ExactTarget API to send the email and when ...
CommunityBot
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1
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111
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Gmail one click unsubscribe 2024
Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
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0
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36
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Query Studio for Marketing Cloud - How to use it to Query Syncronized Data Extensions from Marketing Cloud connector?
I want to query syncronized data extensions in marketing cloud using query studio's app from Salesforce Labs.
But when I try, i use from = ent.Asset_Salesforce
for example to query a data extension ...
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1
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2k
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JourneyBuilderContactService.Validate error. when I try to activate a journey even when I get no errors when I Validate the journey
I have a journey which runs when a Data extension is populated via automation.
I have validated the journey and get no errors, but when I test the journey with Contacts in the journey I get an error: ...
CommunityBot
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1
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895
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Missing Data Extension in Journey Builder Contacts Configuration
When opening the Contacts Configuration section in Contact Builder, is there a reason why there are no Data Extensions appearing? The only option show an Email Addresses folder with Email Address sub ...
CommunityBot
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2
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328
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Cloud Page - Security Headers
Good morning,
I have built 2 cloud pages to manage the unsubscription process of contacts.
As suggested by Salesforce's best practices (https://help.salesforce.com/s/articleView?id=sf....
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39
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Number of Record Limit in the DE when using desicion split (mc)
I am using data extension name A as an entry source
and in the journey, using decision split, I want to compare the data with an data extension name B.
In this case, B is connected with data designer.
...
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0
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29
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Not create Task activity
I've created a journey with a data extension as its entry source. I'm creating Task Activities which look like this: Task > Create New > Assigned to ID, Subject, Status, Priority, and ...
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2
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1k
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Allowing Duplicates in a Data Extension
I'm looking to send a transactional email to a list of clients who have purchased several products from my company. I need to send them an email with the serial numbers. But every time I upload the ...
CommunityBot
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1
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When using Cloud Page referencing an HTML Content Block to run SSJS
I was doing some hands-on exercises for learning SSJS using CloudPage calling a HTML content block for my ssjs script.
My question is : When creating a test stub cloudpage to run some ssjs exercises, ...
- 2,603
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1
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1k
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Error while updating Triggered Send Defination
I am getting an exception from ExactTarget. I am consuming using SOAP API.
Exception occurred during [UpdateTriggeredSendDefinition]
ErrorID = 1385792279
Can any one tell what this ErrorID ...
CommunityBot
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0
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20
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User specific MC fields and Related List (e.g. Email Sends)
I have inherited an already installed MC, connected to Sales Cloud. All is working fine. However, I can not see the MC specific fields on the user object in SF, nor can I see the related lists, such ...
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1
answer
1k
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Difference between Entry Criteria and Entry Data
Can you explain the different steps of the Salesforce Entry Source in Journey Builder. I cannot find information about it
The steps are:
Entry Criteria
Filter Criteria
Entry Data
What´s the ...
