Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

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3 views

How are spam complaints handled in Marketing Cloud?

When a person marks an email sent from Marketing Cloud as Spam in their email client, what happens? Marketing Cloud is able to unsubscribe this person and have that subscriber appear as a spam ...
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1answer
38 views

Updating records That entered the journey and getting the updated values with Custom Activity

I have a journey Where in user will enter 2 of the same custom activities Happening Right Now User enters custom activity 1 and sends product information to a webservice to get a product quotation ...
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1answer
14 views

Does AMPScript code count towards character length in Mobile Studio SMS?

I have an SMS message which contains AMPScript which pushes the messages length past 160 character length. MC warns me that this will use more than one message (and will be billed as such). Is this ...
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1answer
22 views

Parsing a Marketing Cloud JWT in Node.js

I'm experiencing an issue where in once execute end point is being run, It returns an error name: 'JsonWebTokenError', message: 'jwt malformed', I already have an environment variable using the JWT ...
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1answer
789 views

ExactTarget / AMPscript return position value in array error: System.Data.DataRow

I have an array from where I need to retrieve specific positions values. I can see the whole array when I call it directly but when I call a position I receive this in ET: System.Data.DataRow ...
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2answers
70 views

SFMC SQL, for [Where NOT IN] on multiple columns

I have a simple query where I want to see how many records were not added in DE. But with below query I am getting error "Errors: An expression of non-boolean type specified in a context where a ...
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0answers
29 views

Problem with creating a new lead in journey builder from SmartCapture form

I have encountered the following and would like to know if this is a bug or is this intentional, and whether there is a workaround. We are using a SmartCapture form on CloudPages to capture Leads. ...
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21 views

Is there away to display two different HTML content block based on pixel size?

There are two images that i want to add as an HTML content block. The HTML code should render either one of the images depending on the device it's being displayed (mobile/desktop).
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2answers
457 views

Marketing REST API : Subscribe / Edit user to a list

I am trying to figure out how to add a user to a list using the REST API and not the Soap API. I am unsure why the REST API has different functionality that the Soap API. I would like to add a ...
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2answers
3k views

AMPscript Lookup function

%%[ VAR @EventType, @DateTime, @Address SET @EventType = Lookup("CampaignMember_Contact_Builder", "Event_Type__c", "ContactId", _subscriberkey) SET @DateTime = Lookup("CampaignMember_Contact_Builder", ...
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1answer
635 views

Retrieving Data Extension names used in a Send

I have an email send definition that's configured to send to multiple data extensions. I've seen a few posts (here, here and here) that say retrieving the Names or CustomerKeys of these data ...
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2answers
788 views

SOAP Retrieve Automation in a Business Unit

I would like to retrieve the ProgramID/ObjectID of an automation in a Business Unit, but the "ClientIDs.ID" or "Client.ID" doesn't seem to work. <soapenv:Envelope xmlns:soapenv="http://schemas....
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1answer
336 views

[FuelSDK Java 1.2.1][ java.lang.IllegalStateException: Already connected] When using constructor of ETClient

This is my example code. It can run in local machine, but when deploy to EC2 instance of Amazon AWS, error was occured. public class SalesforceMarketingCloudDBService { private static final Logger ...
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1answer
607 views

SFDC - SFMC Triggered Send : custom fields

I am trying to use the "Triggered Send" feature through the V5 connector between SFDC and SFMC, specifically on the Lead object. I manage to activate the Triggered Send only when the email does not ...
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1answer
771 views

Upsert in a Data Extension using Smart Capture in Landing page

I have created an email that contains a link to redirect users to a landing page. The users are required to enter their details and so the data is being upserted into a data extension using smart ...
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5answers
755 views

How do I track html email links inside conditional comment blocks for outlook

We use buttons for our call to action links in emails, which go to recipients mostly at financial firms, which means they mostly use Outlook. Because of this, my button code includes conditional ...
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1answer
18 views

VAWP failed to show minus one day in email after it was sent to subscribers from a journey in Journey Builder

VAWP failed to show proper date in email after it was sent to subscribers from a journey in Journey Builder, I know it’s tied to the Activation date of the specific Journey because of the Job ID, but ...
2
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1answer
1k views

Can Marketing Cloud Track UTM Parameters in a referring link?

Is it possible to track known contacts on our website without them having to click an email link that passes through their identity? So if they are already cookied, will they be tracked as a known ...
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1answer
18 views

SSJS HTTP Get method error - Unable to retrieve security descriptor for this frame

I am trying to retrieve a template-based email asset using the Content Builder API via a Cloud page. I am having trouble retrieving the template. I am not sure if it is an issue with the structure of ...
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1answer
745 views

SFMC: Production and Testing Environment Architecture

I work at a company where web/app projects are run through Dev/Sit and Uat environments before deployment into production. Our email team builds both adhoc as well as a multitude of automated ...
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1answer
17 views

Is there a character limit on From Names in sender Profiles using AMPScript?

I have been using some AMPScript that Lookups a column in a DE to set what the FROM Name should be in my sender profile, this has been used for well over a year without any problems. Recently we've ...
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0answers
19 views

Integrate commercial website data into SFMC [on hold]

One of our client would like to integrate his commercial website data into SFMC in data extension to retarget his customers (ex: abandoned cart, purchases, visits, clicked categeories, etc...). What ...
4
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1answer
1k views

Failure to retrieve list subscriber attributes in a landing page using AMPScript and SSJS

ExactTarget is core edition. There are no Data Extensions, so we use Lists. Am using landing page and trying to retrieve all the subscribers attributes of the List from SSJS and AMPScript but failed ...
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1answer
46 views

One-Click Unsubscribe Not Working

I created a one-click unsubscribe. But it is not unsubscribing any user.The user is still active in all subscriber list. I've used the below code %%[ /* declare variables */ var @sid, @jid, @listid, @...
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1answer
549 views

Adding 3rd party opt out to ExactTarget email footer

A third party is looking to make potential changes to the opt-out process for our emails. They’d like to know whether a link to their own subscription center could be included. There are 2 ways they ...
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68 views

Trigger send stops sending emails and appears to be building email counts that are stuck in queue

I have a triggered send in Exact target which I am calling via APIs (SOAP and REST). Everything processes ok, but then it stop processing. When I take a look at the trigger send, I have and error ...
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0answers
32 views

Triggering an email from a Facebook Lead Ad Form

I am really struggling with what I assume should be a pretty simple process. High level requirement: Customer submits a Facebook Ad Form, and this triggers an email send from Salesforce Marketing ...
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0answers
27 views

Is there any way that i can Push data from Data Extension to Microsoft Dynamics CRM [on hold]

I want to push data from marketing cloud data extension to Microsoft Dynamics CRM. Any one can provide a way to do this in details.
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0answers
33 views

Attaching a PDF dynamically into a transactional email (Triggered Send)

I need to attach a PDF file (for e.g. a invoice copy) on user demand. Which I am trying to implement it via Triggered send. Sender system can send the PDF along with the customer's email address ...
4
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2answers
125 views

Deleting a Mobile Connect instance of a contact only (without deleting the entire contact)

The current deletion framework that was added last year does deletes entire contacts. A contact deleted this way is deleted from: All Contacts All Subscribers Mobile Connect I have a problem where ...
2
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1answer
32 views

Automation Studio Query not accepting parentheses in combined AND OR

We've run into a problem which prevents us from combining ANDs and ORs in the WHERE clause of a SQL statement. This is the syntax of our WHERE statement: SELECT s.subscriberKey FROM ...
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1answer
554 views

ExactTarget SOAP API: Sending an email to SalesForce Report

I want to send an email to a Salesforce report through the SOAP API. I need the send to be immediately and be able to track the amount of emails sent (later on) What is the best method to do that? ET ...
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1answer
933 views

Clear Data - Synchronized data extension

Is it possible to clear Synchronized data extension? I want to clear all data and resynch as I want to remove some fields from Synchronized data extension.
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1answer
341 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
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2answers
883 views

Capture JS variable with AMPscript/SSJS

I have a script with moment js library running in a landing page and the purpose of the library is to check whether today falls in Daylight Saver. If it does then the function sends a true statement ...
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0answers
14 views

Cancelling mobile push with title in payload not working

Cancelling a push Notification with title not working 1) Schedule a mobile push with title in payload 2) Update push message with status:3 to make message inactive 3) Message is still sent with title ...
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1answer
31 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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1answer
28 views

Marketing Cloud to s3

I have an s3 bucket I would like to transfer data to daily via automation. It currently doesn't look like there is a native way to transfer data into s3 via a file transfer activity. Has anyone had ...
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1answer
36 views

AMPScript Help if error

I just try to write a dynamic text field, I need to took data from a Data extention field called Toplam and I have 3 rules if the customer point is greater than 35 points I show them Option 1, if the ...
2
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2answers
56 views

Is it possible to change “unsubscribe settings” for Email Studio?

Client has acquired another brand and is setting up the acquired brand as a child BU in Marketing Cloud. When creating the new child BU we reviewed the current implementation and the Unsubscribe ...
2
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1answer
26 views

What exactly the “BatchID” is in tracking Data Views?

Lately, I have been trying to figure out the most generic query for getting tracking data into one table. As suggested in the SQL Reference, I have been using this join: ... FROM _Sent s LEFT JOIN ...
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3answers
68 views

How Grab additional attribures and log in the sendlog

how can I grab additional attributes values from emails properties screen and log that in the sendlog (refer the image)
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3answers
85 views

Is there a way to track contacts who forward emails in Marketing Cloud

Is there a way to track contacts who forward emails in Marketing Cloud? I don't need to know who the contact has forwarded the email to. Only who has forwarded an email. I noticed in Tracking there is ...
0
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1answer
339 views

Journey builder skip steps (I think)

I have a flow for a client, with a split, a send email, and Update contact.. But when I look at the overview, I dont understand how, someone can skip the Send Email, and go directly to the date ...
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0answers
17 views

Is it possible to update an existing data extension row with Custom Activity?

Hi I have a custom activity where in upon execute it will call a webservice. I'm good up to this point also I'm able to get the response, now the question is Using the response that I received is it ...
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0answers
12 views

Using outbound template for reserved keyword 'yes'

Is it possible to send an SMS message to contacts which comprises of the Keyword Yes using the outbound template in MobileConnect. I am aware that i can use the Mobile Opt-In template to do the above ...
0
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1answer
1k views

Query activity for records created today not working

I'm in the process of setting up a triggered automation that follows the process Upload to FTP > Import > Wait > Query > Wait > Send Email (to the target data extension of the query). I'm currently ...
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0answers
20 views

unable to receive mails from journey builder from demo tool

We had got the salesforce demo tool when we are launching the campaigns manually using scheduled data extension we are able to receive the email but when we use from journey builder we are not able ...
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0answers
20 views

Cloud Page .ics file unable to be opened in safari

I have an email with a button that has ampscript RedirectTo(CloudPagesURL(x)). After redirecting, it automatically downloads .ics file. I am having problem when trying to get the ics file to download ...
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1answer
397 views

Send a coupon - Claim row

I am using the following code in order to retrieve a coupon from a Data Extension, but I have an issue. When I sent an email to several contacts, they received the same coupon. Could you tell why this ...